NCF LIVING - Highgate Opiniones 545

TrustScore: 4.5 sobre 5

4,6

1 John Kempe Way, Highgate, B12 0HU Birmingham, GB


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Consulta las opiniones de los clientes

Valorada con 5 estrellas sobre 5

I had a great experience with Takunda (TK). He was extremely helpful, patient, and knowledgeable while helping me find furniture for my home. Rather than pushing for a quick sale, he took the time to... Ver más

Valorada con 5 estrellas sobre 5

Lewis was fantastic from start to finish! We spent the morning looking at sofas, and he was incredibly knowledgeable, patient, and supportive throughout. After going home to make a decision, I came... Ver más

La empresa ha respondido

Valorada con 5 estrellas sobre 5

Usman gave amazing customer service from start to finish. He was very helpfully ,friendly and knowledgeable when helping us choose the perfect sofa.He took his time to explain everything clearly and m... Ver más

La empresa ha respondido

Valorada con 5 estrellas sobre 5

Just wanted to leave a quick review for Usman at Highgate. Even though I’m not buying anything yet, still he was very respectful, honest and gave me genuine advice without any pressure. Really appreci... Ver más

La empresa ha respondido


Información sobre la empresa

  1. Tienda de muebles
  2. Tienda de muebles para dormitorio
  3. Accesorios para muebles
  4. Tienda de mobiliario para jardín
  5. Tienda de mobiliario para salones
  6. Colchonería

Sobre NCF LIVING - Highgate

Escrito por la empresa

Welcome to NCF Living. Our customer service email and phone lines are now fully open and our staff are working hard to ensure we reply to all of our customers within 2 working days (excluding weekends). We ensure our customers’ needs are met and exceeded on a daily basis.

Fast Delivery, Low Prices, Premium Quality… We Mean Furniture!

NCF Living is proud to offer premium quality sofas, dining furniture, and beds at everyday low prices, with the added benefit of immediate delivery on selected items. Since our inception, we’ve focused on making stylish, high-quality furniture more accessible, ensuring our customers receive exceptional value without compromising on service.

In 2025, we are excited to open our 22nd store in the UK, a testament to our continued growth and commitment to expanding our reach. As of March 2025, we are proud to hold a 4.8 Trustpilot rating, reflecting our dedication to customer satisfaction. We continuously enhance our range with new collections, many of which are available for delivery within as little as 7 days.

At NCF Living, we strive to provide a seamless experience — from browsing to delivery — ensuring that our customers enjoy both quality and convenience.

NCF Living Details:

Escrito por la empresa

Lowest price guaranteed:
We offer a wide range of products to suit all budgets.
Nearly everything is in-stock:
We hold nearly all of our stock in our central warehouse.
Immediate delivery:
Our in-store items are delivered within 5-7 days.
Finance available:
0% interest FREE credit available for in-store purchases.

Customer Query

Have a query to raise?

If you have a query, please head to https://ncf.co.uk/pages/customer-queries and fill out as much information as possible. Our customer service team will be in touch within 72 hours.

Información de contacto

  • 1 John Kempe Way, Highgate, B12 0HU, Birmingham, Reino Unido

  • 0121 356 5698

4,6

Excelente

TrustScore: 4.5 sobre 5

545 opiniones

5 estrellas
4 estrellas
3 estrellas
2 estrellas
1 estrella

Ha contestado el 99% de las opiniones negativas

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Valorada con 5 estrellas sobre 5

Aidan was really helpful and nice we…

Aidan was really helpful and nice we love our experience here🥰

16 de febrero de 2026
Opinión espontánea
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Respuesta de NCF LIVING - Highgate

We're thrilled to hear that you enjoyed your time with us, Tife.

Many thanks,
NCF Living, Marketing Team

Valorada con 5 estrellas sobre 5

Syd was great

Had a lovely experience Sydney was amazing and a delight she spent her time and was happy to answer all my child’s questions too. Aaron was great at processing my order a very happy customer

15 de febrero de 2026
Opinión espontánea
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Respuesta de NCF LIVING - Highgate

We're grateful for such a lovely review, Zareen.

Many thanks,
NCF Living, Marketing Team

Valorada con 5 estrellas sobre 5

Great service, no presure sales

No presure from the sales team. We told Aiden what we were looking for and he showed us what was available. Once we had decided what we wanted he was very imfomative and helpful. All in all iy was a great experiance.

15 de febrero de 2026
Opinión espontánea
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Respuesta de NCF LIVING - Highgate

We appreciate your kind review, Helen.

Many thanks,
NCF Living, Marketing Team

Valorada con 5 estrellas sobre 5

Excellent customer service from Brian…

Excellent customer service from Brian Cambell at the Bham branch. Came in on Wednesday initially greeted really well with Brian being exceptionally informative. Therefore, returned to see Brian on Saturday and purchase the discussed sofa of choice.

14 de febrero de 2026
Opinión espontánea
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Respuesta de NCF LIVING - Highgate

We greatly appreciate your wonderful feedback, Irfan.

Many thanks,
NCF Living, Marketing Team

Valorada con 5 estrellas sobre 5

Lewis

Lewis, provided exceptional service was very accomadating and went above and beyond.This is 10 out of ten customer service at its best.!

13 de febrero de 2026
Opinión espontánea
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Respuesta de NCF LIVING - Highgate

That's exactly what we love to hear, Tammy!

Many thanks,
NCF Living, Marketing Team

Valorada con 5 estrellas sobre 5

Outstanding Service at NCF Living Highgate

From the moment I walked into NCF Living Highgate, the experience was exceptional. I was greeted by Aiden at the entrance, who took the time to show me around the different sections of the showroom. He then allowed us to browse comfortably and kindly advised us to give him a shout if we needed any help or assistance.

All the staff in the showroom were really friendly and helpful, particularly Aiden. He guided us through the different sofa options, explained their features, and encouraged us to sit down and test the comfort of each one. He also explained how each sofa can be customised with different colours and options, including microfibre and leather finishes.

I was very impressed with his professionalism and calm manner. We never felt rushed or pressured to buy, which made the experience even more pleasant. As a result, we confidently purchased two three-seater smart sofas and were really pleased with our decision.

I would highly recommend NCF Living Highgate to friends and family, the staff truly go above and beyond to make sure you have a great experience. I’ll definitely be returning soon to furnish the rest of my home.

A big thank you to Aiden, Takunda (TK), Reza, and the entire NCF Living team!

9 de febrero de 2026
Opinión espontánea
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Respuesta de NCF LIVING - Highgate

It's such a pleasure to receive such a kind and thoughtful review, Mr Rashid! We wish you all the best with your new smart sofas and hope to see you again in the future.

Many thanks,
NCF Living, Marketing Team

Valorada con 5 estrellas sobre 5

Tk at Highgate has amazing customer…

Tk at Highgate has amazing customer service. Very please and highly recommend!

10 de febrero de 2026
Opinión espontánea
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Respuesta de NCF LIVING - Highgate

We'll be sure to pass along the lovely compliments.

Many thanks,
NCF Living, Marketing Team

Valorada con 1 estrellas sobre 5

It is more then a week now i left the…

It is more then a week now i left the review , and the team said they will look into the matter and i have still not got any response. Its my humble request to the team to please cancel my order and initiate the refund for me . because this is the worst after sale service i have seen . NGOM10059 , I booked on 1st Nov , it was promised me to get it by early Jan and its Feb now and no response as of now. In middle it was wrong goods delivered to me i sent those back two weeks back and i still have no response yet. I need a immediate call or response or Please cancel my order and refund my money . And I will suggest my other family member's to do the same.

10 de febrero de 2026
Opinión espontánea
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Respuesta de NCF LIVING - Highgate

Hello Manish, thank you for leaving an additional review.

We're very sorry to hear that you are still waiting on contact at this moment in time; whilst we did raise this previously, we will do so again. Please note that we are unable to action any of the requested matters via Trustpilot as it is managed by our marketing team, and this must be requested directly to our customer service team. Thank you for your time and patience.

Many thanks,
NCF Living, Marketing Team

Valorada con 5 estrellas sobre 5

Reza was very helpful and knowledgeable…

Reza was very helpful and knowledgeable about the range of products available. Ordering was smooth and easy . Thank you so much for your help !

9 de febrero de 2026
Opinión espontánea
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Respuesta de NCF LIVING - Highgate

We wish you all the best with your purchase and thank you for your review, Ruby.

Many thanks,
NCF Living, Marketing Team

Valorada con 5 estrellas sobre 5

Super welcoming staff and fair prices!

We just visited the AT highgate store and were guided by TK! He was extremely helpful and we got what we wanted a bed and a mattress. We walked into the store unsure of what we wanted but everything went so smoothly and we walked out satisfied! On top of that I’d also like to say how pleased we were for not being chased after the whole time we were looking at the beds and sofas inside store like many other stores! Thank you

8 de febrero de 2026
Opinión espontánea
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Respuesta de NCF LIVING - Highgate

We wish you all the best with your purchases and are very pleased that you enjoyed your experience with us, Niloofar.

Many thanks,
NCF Living, Marketing Team

Valorada con 5 estrellas sobre 5

NCF Highgate Store,Aaron was very…

NCF Highgate Store,Aaron the branch manager was very patient and supportive during our visits. We took 3 visits to finalise the sofa that we liked and he allowed us the time to make an informed decision. The best part about NCF is that they have quite a lot of ranges which are available for immediately delivery.

8 de febrero de 2026
Opinión espontánea
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Respuesta de NCF LIVING - Highgate

It's a pleasure to hear that you enjoyed your time with us and found what you were looking for.

Many thanks,
NCF Living, Marketing Team

Valorada con 5 estrellas sobre 5

Very happy with the service provided by…Brian

Very happy with the service provided by Brian at the highgate branch. Very informative and professional. Thank you

1 de febrero de 2026
Opinión espontánea
Logotipo de NCF LIVING - Highgate

Respuesta de NCF LIVING - Highgate

It's a pleasure to hear that you enjoyed your visit with us.

Many thanks,
NCF Living, Marketing Team

Valorada con 5 estrellas sobre 5

From the moment I walked into NCF…

From the moment I walked into NCF Living Perry Barr, the experience was exceptional. The showroom is spacious, well organised, and filled with a fantastic selection of stylish, high-quality furniture.
I was assisted by Darius, whose professionalism truly set the standard for excellent customer service. He was attentive, knowledgeable, and took the time to explain options clearly, ensuring every detail was covered. His calm, friendly approach made the decision-making process easy and stress-free, and it was clear he takes real pride in his work.
The quality of the furniture and the value offered are outstanding, but what really elevates this store is the level of service. Thanks to Darius, the experience felt personal, efficient, and genuinely enjoyable. I would not hesitate to recommend NCF Living Perry Barr to anyone looking for both quality furniture and first-class customer care.

31 de enero de 2026
Opinión espontánea
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Respuesta de NCF LIVING - Highgate

We're grateful for your kind review about your time at our Perry Barr store, Kiara.

Many thanks,
NCF Living, Marketing Team

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