Lewis was fantastic from start to finish! We spent the morning looking at sofas, and he was incredibly knowledgeable, patient, and supportive throughout. After going home to make a decision, I came... Ver más
La empresa ha respondido
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Consulta las opiniones de los clientes
Usman gave amazing customer service from start to finish. He was very helpfully ,friendly and knowledgeable when helping us choose the perfect sofa.He took his time to explain everything clearly and m... Ver más
La empresa ha respondido
TK at the Highgate branch was incredible, he helped me pick out a sofa and made sure we knew the measurements so that it could fit into our lounge. I had my daughter with me and he was brilliant wit... Ver más
La empresa ha respondido
Just wanted to leave a quick review for Usman at Highgate. Even though I’m not buying anything yet, still he was very respectful, honest and gave me genuine advice without any pressure. Really appreci... Ver más
La empresa ha respondido
Información sobre la empresa
- Tienda de muebles
- Tienda de muebles para dormitorio
- Accesorios para muebles
- Tienda de mobiliario para jardín
- Tienda de mobiliario para salones
- Colchonería
Sobre NCF LIVING - Highgate
Escrito por la empresa
Welcome to NCF Living. Our customer service email and phone lines are now fully open and our staff are working hard to ensure we reply to all of our customers within 2 working days (excluding weekends). We ensure our customers’ needs are met and exceeded on a daily basis.
Fast Delivery, Low Prices, Premium Quality… We Mean Furniture!
NCF Living is proud to offer premium quality sofas, dining furniture, and beds at everyday low prices, with the added benefit of immediate delivery on selected items. Since our inception, we’ve focused on making stylish, high-quality furniture more accessible, ensuring our customers receive exceptional value without compromising on service.
In 2025, we are excited to open our 22nd store in the UK, a testament to our continued growth and commitment to expanding our reach. As of March 2025, we are proud to hold a 4.8 Trustpilot rating, reflecting our dedication to customer satisfaction. We continuously enhance our range with new collections, many of which are available for delivery within as little as 7 days.
At NCF Living, we strive to provide a seamless experience — from browsing to delivery — ensuring that our customers enjoy both quality and convenience.
NCF Living Details:
Escrito por la empresa
- Lowest price guaranteed:
- We offer a wide range of products to suit all budgets.
- Nearly everything is in-stock:
- We hold nearly all of our stock in our central warehouse.
- Immediate delivery:
- Our in-store items are delivered within 5-7 days.
- Finance available:
- 0% interest FREE credit available for in-store purchases.
Customer Query
Have a query to raise?
If you have a query, please head to https://ncf.co.uk/pages/customer-queries and fill out as much information as possible. Our customer service team will be in touch within 72 hours.
Información de contacto
1 John Kempe Way, Highgate, B12 0HU, Birmingham, Reino Unido
- 0121 356 5698
4,6
Excelente
539 opiniones
Ha contestado el 96% de las opiniones negativas
Suele responder en menos de 48 horas
Así usa esta empresa Trustpilot
Descubre cómo se obtienen, puntúan y moderan sus opiniones y valoraciones.
Seun was fantastic
Seun was fantastic, super helpful and supportive with our first sofa!
22 de febrero de 2026
Opinión espontánea
Respuesta de NCF LIVING - Highgate
It's wonderful to hear this, Josie.
Many thanks,
NCF Living, Marketing Team
Great service
TK from Highgate was very helpful in sorting out an order for a dining table and the finance. Famtastic service with a smile!
22 de febrero de 2026
Opinión espontánea
Respuesta de NCF LIVING - Highgate
We hope you enjoy your new dining table, Tasleem.
Many thanks,
NCF Living, Marketing Team
We were looked after by Seun
We were looked after by Seun at the Highgate branch and he was amazing. He kept us informed on all the products we were looking at. He gave us the information required but then walked away and let us have a conversations without pressure. Highly recommend NCF and the staff were lovely and very attentive.
22 de febrero de 2026
Opinión espontánea
Respuesta de NCF LIVING - Highgate
It's a pleasure to hear this, Sarah - we're glad that you enjoyed your visit to our Highgate store.
Many thanks,
NCF Living, Marketing Team
Amazing customer service
Amazing customer service. Amazing first time experience. Good staff
22 de febrero de 2026
Opinión espontánea
Respuesta de NCF LIVING - Highgate
Thank you for your kind words, Kamran.
Many thanks,
NCF Living, Marketing Team
Aidan at Highgate store is amazing
Aidan at Highgate store is amazing
22 de febrero de 2026
Opinión espontánea
Respuesta de NCF LIVING - Highgate
It's excellent to hear this, Zabina.
Many thanks,
NCF Living, Marketing Team
Lewis helped me with buying a bed…
Lewis helped me with buying a bed fantastic experience
22 de febrero de 2026
Opinión espontánea
Respuesta de NCF LIVING - Highgate
We hope you enjoy your new bed and thank you for the review.
Many thanks,
NCF Living, Marketing Team
Seun at Highgate
Seun at Highgate . Personal service was excellent
21 de febrero de 2026
Opinión espontánea
Respuesta de NCF LIVING - Highgate
That's just what we like to hear, Bal.
Many thanks,
NCF Living, Marketing Team
Great service received by Reza
Great service received by Reza. We needed dining chairs and he assisted with the sale. All our furniture is from NCF good quality no complaints. Thank you again
21 de febrero de 2026
Opinión espontánea
Respuesta de NCF LIVING - Highgate
We wish you all the best with your new dining chairs, Shaz.
Many thanks,
NCF Living, Marketing Team
Avoid NCF Living!
Avoid NCF Living!
Terrible customer service — I requested a spare part and even asked for a quotation, but waited days with no resolution. They simply referred me elsewhere without providing any contact details (no phone number, no address, nothing).
Don’t waste your money here.
21 de febrero de 2026
Opinión espontánea
Respuesta de NCF LIVING - Highgate
Hello Abbas, thank you for taking the time to leave another review.
We have again raised this matter on your behalf with the aims of expediting the response time. We'd like to apologise further for the inconvenience that the delays in communication have caused and thank you for your time and patience.
Many thanks,
NCF Living, Marketing Team
Tk at Highgate was very helpful
Tk at Highgate was very helpful. Thank you
20 de febrero de 2026
Opinión espontánea
Respuesta de NCF LIVING - Highgate
We're pleased to hear that, Jackie.
Many thanks,
NCF Living, Marketing Team
very good help friendly got exactly the…
very good help friendly got exactly the right bed nothing too much trouble tk n lewis
19 de febrero de 2026
Opinión espontánea
Respuesta de NCF LIVING - Highgate
We hope you enjoy your new bed, Violet.
Many thanks,
NCF Living, Marketing Team
Great experience helpful.
Great experience helpful.
Also good advice.
18 de febrero de 2026
Opinión espontánea
Respuesta de NCF LIVING - Highgate
We're grateful for the kind review, Muhammad.
Many thanks,
NCF Living, Marketing Team
Very helpful and polite.Explained the…
Very helpful and polite.Explained the discrimination of item well. Helped entirely the process of buy now pay later.Sidney 100%
16 de febrero de 2026
Opinión espontánea
Respuesta de NCF LIVING - Highgate
We're pleased that Sidney was able to assist with your queries, Sandra.
Many thanks,
NCF Living, Marketing Team
Aidan was really helpful and nice we…
Aidan was really helpful and nice we love our experience here🥰
16 de febrero de 2026
Opinión espontánea
Respuesta de NCF LIVING - Highgate
We're thrilled to hear that you enjoyed your time with us, Tife.
Many thanks,
NCF Living, Marketing Team
Syd was great
Had a lovely experience Sydney was amazing and a delight she spent her time and was happy to answer all my child’s questions too. Aaron was great at processing my order a very happy customer
15 de febrero de 2026
Opinión espontánea
Respuesta de NCF LIVING - Highgate
We're grateful for such a lovely review, Zareen.
Many thanks,
NCF Living, Marketing Team
Great service, no presure sales
No presure from the sales team. We told Aiden what we were looking for and he showed us what was available. Once we had decided what we wanted he was very imfomative and helpful. All in all iy was a great experiance.
15 de febrero de 2026
Opinión espontánea
Respuesta de NCF LIVING - Highgate
We appreciate your kind review, Helen.
Many thanks,
NCF Living, Marketing Team
Aaron and Sandra from Highgate.
Aaron and Sandra from Highgate.
14 de febrero de 2026
Opinión espontánea
Respuesta de NCF LIVING - Highgate
Thank you for your review, Zobia.
Many thanks,
NCF Living, Marketing Team
Excellent customer service from Brian…
Excellent customer service from Brian Cambell at the Bham branch. Came in on Wednesday initially greeted really well with Brian being exceptionally informative. Therefore, returned to see Brian on Saturday and purchase the discussed sofa of choice.
14 de febrero de 2026
Opinión espontánea
Respuesta de NCF LIVING - Highgate
We greatly appreciate your wonderful feedback, Irfan.
Many thanks,
NCF Living, Marketing Team
Lewis
Lewis, provided exceptional service was very accomadating and went above and beyond.This is 10 out of ten customer service at its best.!
13 de febrero de 2026
Opinión espontánea
Respuesta de NCF LIVING - Highgate
That's exactly what we love to hear, Tammy!
Many thanks,
NCF Living, Marketing Team
Outstanding Service at NCF Living Highgate
From the moment I walked into NCF Living Highgate, the experience was exceptional. I was greeted by Aiden at the entrance, who took the time to show me around the different sections of the showroom. He then allowed us to browse comfortably and kindly advised us to give him a shout if we needed any help or assistance.
All the staff in the showroom were really friendly and helpful, particularly Aiden. He guided us through the different sofa options, explained their features, and encouraged us to sit down and test the comfort of each one. He also explained how each sofa can be customised with different colours and options, including microfibre and leather finishes.
I was very impressed with his professionalism and calm manner. We never felt rushed or pressured to buy, which made the experience even more pleasant. As a result, we confidently purchased two three-seater smart sofas and were really pleased with our decision.
I would highly recommend NCF Living Highgate to friends and family, the staff truly go above and beyond to make sure you have a great experience. I’ll definitely be returning soon to furnish the rest of my home.
A big thank you to Aiden, Takunda (TK), Reza, and the entire NCF Living team!
9 de febrero de 2026
Opinión espontánea
Respuesta de NCF LIVING - Highgate
It's such a pleasure to receive such a kind and thoughtful review, Mr Rashid! We wish you all the best with your new smart sofas and hope to see you again in the future.
Many thanks,
NCF Living, Marketing Team
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