Nearly New Cashmere Co. Opiniones 

521
•
TrustScore: 4.5 sobre 5

4,5

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Consulta las opiniones de los clientes

Valorada con 5 estrellas sobre 5

Great company to deal with, customer service was friendly, helpful and efficient and my waistcoat is just perfect. Will most certainly be purchasing more items.

Valorada con 4 estrellas sobre 5

I honestly don't understand the bad reviews. Some cashmere sweaters are designed to be gauzy and light - it's not a flaw, and it's not a always a result of cheap production. I ordered five jumpers, an... Ver más

La empresa ha respondido

Valorada con 5 estrellas sobre 5

Just got my two new cashmere triangle scarves and I couldn't be happier. Something tells me I'll have more than two before long! :-) Fabulous quality and very versatile.

La empresa ha respondido

Valorada con 5 estrellas sobre 5

I looked on several websites before deciding on Nearly New Cashmere and I really made the right choice. Angela is highly skilled, an excellent communicator and I am thrilled with the repair on my blan... Ver más

Información sobre la empresa

  1. Tienda de ropa usada
  2. Compras y moda
  3. Tienda de ropa
  4. Tienda de ropa para hombres
  5. Tienda de ropa para mujeres
  6. Tienda de vestimenta clásica

Escrito por la empresa

Nearly New Cashmere sell immaculate secondhand 100% cashmere knitwear, accessories and vintage silk scarves. Secondhand but never second best.


Información de contacto

4,5

Excelente

TrustScore: 4.5 sobre 5

521 opiniones

5 estrellas
4 estrellas
3 estrellas
2 estrellas
1 estrella

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Ha contestado el 25% de las opiniones negativas

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4,5

Todas las opiniones

(521)

17 opiniones en los últimos 12 meses

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Valorada con 5 estrellas sobre 5

Excellent company

Excellent company, purchased a few products at Christmas time and very pleased with them all. Lovely gents cashmere socks, the most amazing quality! A new Scottish men’s v ne k and new ladies sleeveless vest. All well received and family very happy. Thank You so much for the wonderful products and the fast, free delivery ♥️💕♥️

7 de diciembre de 2024
Opinión espontánea
Valorada con 5 estrellas sobre 5

Delighted with my cashmere repair!

I found the Nearly New Cashmere Co online, when I was looking for someone to repair a well-loved cashmere jumper that had 3 small moth holes. Angela emailed me immediately on receipt of my item, and repaired and returned it within a week. The repair is amazing! You would never know it was ever damaged. I had thought that my jumper was destined for the bin - I am delighted! Thank you.

19 de marzo de 2025
Opinión espontánea
Valorada con 5 estrellas sobre 5

Lovely

I've bought several items from them (silk scarves and cashmere accesories). They were all lovely and the shipping was super fast, I received my order in 24hrs.
They are all lovely and I'm glad to support a women founded business.

17 de enero de 2025
Opinión espontánea
Valorada con 5 estrellas sobre 5

I bought some scarves from Nearly New…

I bought some scarves from Nearly New Cashmere Co., and honestly, they’re so posh I feel like I should be paying council tax on them. There’s a Cartier one, a Burberry one, a Gucci one, and some other fancy names I can barely pronounce. They’re all made of silk, which is that really smooth material that’s like posh toilet paper but for your neck.

I don’t know much about fashion, but I do know that when I wear one of these, I look like the sort of person who drinks champagne for breakfast and knows how to pronounce “hors d'oeuvres” without panicking halfway through. They’re so fancy I was worried I’d get mugged by someone with better taste than me.

The packaging was nice, too—felt like opening a really expensive present, except I paid for it myself. And they arrived quickly, which was good because I was worried they’d get lost in the post and end up being worn by some delivery driver who didn’t appreciate the cultural significance of Gucci.

Anyway, if you want to look rich without actually being rich, or you just want to swan about the house feeling posh, buy these scarves. They’re great.

17 de febrero de 2025
Opinión espontánea
Logotipo de Nearly New Cashmere Co.

Respuesta de Nearly New Cashmere Co.

Thank you for your wonderful review Andrew, it really made our day!

Valorada con 3 estrellas sobre 5

Mustard poncho and sand wrap

One of the items I ordered was a mustard poncho, the colour and quality of the cashmere was as expected.
The second item I ordered was a sand coloured wrap, this will be returned as the quality of the cashmere is poor, it’s so thin you can see through it. Delivery of both items was very fast.

22 de febrero de 2025
Opinión espontánea
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Respuesta de Nearly New Cashmere Co.

Thank you for your review. I am pleased to hear you are happy with the mustard poncho but sorry to hear the wrap is not as expected. Just to explain the difference, the poncho is a brand new Scottish cashmere item, and would have retailed for close to £400. Scottish cashmere is considered to be the highest quality cashmere. In comparison, the recycled cashmere wrap is designed to be a more affordable option at £85. It is a more gauzy knit so that whilst being large and warm, it can also be easily worn as a scarf too without the bulk. The wraps are very well loved by our customers but are a very different price to the new Scottish pieces. Incidentally, we will be stocking brand new Scottish cashmere wraps, in the same quality and weight as these ponchos, in late Spring in case these are of interest to you!

Valorada con 5 estrellas sobre 5

Great quality cashmere, fast delivery

Great quality cashmere sent quickly. I bought a cashmere wrap which looks brand new and also some bed socks which are really long, and identical to some I bought from a big brand retailer over Christmas but which cost £80 more than the ones from nearly new cashmere. So pleased. Will definitely buy from again.

18 de febrero de 2025
Opinión espontánea
Valorada con 5 estrellas sobre 5

Fantastic quality cashmere from a brilliant company

I cannot recommend this company enough!
Their cashmere is wonderful; speedy delivery; excellent communication, straight forward and simple returns process, if needed. Their Instagram profile is infectiously enthusiastic.
Their sustainability ethics, to reuse wherever possible and buying ends of lines, is refreshing in the current climate.

12 de febrero de 2025
Opinión espontánea
Valorada con 1 estrellas sobre 5

Appalling customer service in response to faulty product.

I bought a pair of men's large fingerless gloves and received a pair small enough to be a child's,with various stitching faults.
I took photo's & contacted NNCC who insisted I return for them to "carefully inspect and decide if the gloves were faulty".
They sent me a QR code to return them and informed me that "After careful inspection the gloves were not found to be faulty".
Following this they took a return fee,the cost of return p&p And the p&p I had originally paid,which apparently is non-refundable and the refund I received was around half of what I had paid.
They treated me with suspicious disdain,were highly defensive from the start and I ended up quite out of pocket,with no gloves and a sour taste.
Beware of their sharp practice.They will smile and be the homespun enviromentaly sound "small business" in public.Behind the facade they are a huge company who just want your money and get nasty if you want a refund.

13 de diciembre de 2024
Opinión espontánea
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Respuesta de Nearly New Cashmere Co.

Hello Clare, I'm sorry you haven't had a good experience with us. Please allow me to explain. I think there has been a bit of confusion with the design of the product, the fold at the top of our fingerless gloves is intentionally stitched down and not designed to lengthen the gloves. We do this intentionally to ensure the gloves are durable, so more layers of cashmere provide more strength for the gloves. I do not mean to contradict you, but this is a purposeful part of the gloves and not a stitching fault. When they were returned to us, we had a male member of the team try them on, and they fit him perfectly. He is also the person wearing them in the photograph online. The return cost, as stated in our returns policy on our website, is £3.85 to cover postage, and a £1 insurance cost. If the return is lost in the post back, we still refund the order. We are sorry that you have not had an enjoyable experience with us and we do not mean to be defensive, but we do have to follow our policies which are clearly stated on our website. Unfortunately the product was as described online so we were unable to provide you with a free return lable.

Valorada con 5 estrellas sobre 5

Neck warmer

Received my neck warmer today and absolutely looove. Right length,beautiful colour and sooo warm. Thank you

31 de enero de 2025
Opinión espontánea
Logotipo de Nearly New Cashmere Co.

Respuesta de Nearly New Cashmere Co.

Thank you so much for your review, we are so pleased to hear this!

Valorada con 5 estrellas sobre 5

You can trust Angela

I looked on several websites before deciding on Nearly New Cashmere and I really made the right choice. Angela is highly skilled, an excellent communicator and I am thrilled with the repair on my blanket. She suggested different options listing the pros and cons of each before I went ahead with my decision. I wouldn’t go anywhere else.

28 de enero de 2025
Opinión espontánea
Valorada con 5 estrellas sobre 5

Excellent products and excellent international delivery

Ordered from Canada, product was delivered as expected, no additional fees - they clearly said all duties etc was included in the price and it was exactly as they said. As someone who orders occasionally from abroad, it's not always easy to order interntationally, and I have sometimes been stung with unexpected bills upon delivery. So that's one reason to trust them. Second is the product itself. The pictures are clear, models are "normal" humans, so how an item sits on someone is clearly shown and the quality of the item I ordered was perfect. Thank you for a great environmental and cost effective way to buy clothes.

16 de diciembre de 2024
Opinión espontánea
Valorada con 5 estrellas sobre 5

Excellent concept, great outcome

I came across this website/store pretty recently, but I love the concept (and cashmere) so much I had to give it a try. The website is well constructed and easy to navigate; loads of different items well categorised and easy to find thanks to the helpful filters. Plenty of beautiful cashmere for all sizes and tastes, in all colours.
A big plus is the vintage silk scarves page (go and have a look at it yourself: you'll find some gems, such as Hermes, YSL, as well as lesser known designers): gorgeous pieces, not cheap, but definitely cheaper than if bought brand new.
All items, cashmere or silk scarves, are in pristine condition.
The cashmere that is too old or unusable is recycled to make lovely gloves, of which I own 2 pairs already.
All in all, it seems like a well thought-out small business with a family feeling that is also highly functioning: quick shipping, loyalty scheme, possibility of returns and refunds.
I really like that, when there's a brand new drop of vintage silk scarves or cashmere items, you'll be notified via email and/or sms as soon as they're available to buy online.
Nearlynewcashmere.co.uk is indeed worth a visit.

16 de enero de 2025
Opinión espontánea
Valorada con 1 estrellas sobre 5

Terrible customer service

They sold me a faulty fabric shaver and wouldn’t refund or send me another one until I’d sent it back , waited for them t possibly send it back. They clearly have ongoing problems with the product as they admitted that in the email and sent me a troubleshooting. I did this and it still didn’t work . Really they should send another one and then I send it back . Otherwise I’ll be waiting for it to be sorted .if they’ve had issues before which they clearly have they should have a no quibble refund policy .

14 de enero de 2025
Opinión espontánea
Logotipo de Nearly New Cashmere Co.

Respuesta de Nearly New Cashmere Co.

Hello Rachael, we're very sorry to see your review. As we have said in our emails with you, we are happy to provide a replacement for you if the item is faulty, but first we need to inspect the fabric shaver. In the troubleshooting, we explain that we have never actually had a faulty fabric shaver, it has always been down to user error and we have been able to get it working again every single time! It is a shame to see your review when we have not had chance to resolve the situation. As soon as we have the fabric shaver back, we will inspect it and if it truly is faulty, we will send a replacement. We post all UK orders with Tracked 24 so you would have the replacement the next day.

Valorada con 5 estrellas sobre 5

Fantastic shop

Great website with accurate and easy to understand sizing. Shipped and delivered within 24 hours of my purchasing the two items. Items arrived packaged nicely and products exactly as described. Lovely cashmere at good prices. Would buy from Nearly New Cashmere again.

13 de enero de 2025
Opinión espontánea
Logotipo de Nearly New Cashmere Co.

Respuesta de Nearly New Cashmere Co.

Thank you for your kind review Dave! We are so pleased you have had an enjoyable experience shopping with us :)

Valorada con 5 estrellas sobre 5

Always happy with Nearly New Cashmere

I have purchased several items (Cashmere and Silk) and have been delighted with each one. The new shipping is quick and the unboxing is a fun moment leading up to the reveal. I keep finding more items to buy there.

15 de noviembre de 2024
Opinión espontánea
Logotipo de Nearly New Cashmere Co.

Respuesta de Nearly New Cashmere Co.

Thank you so much Kathy, I'm so glad you enjoy shopping with us!

Valorada con 3 estrellas sobre 5

Customer service for returns needs improvement.

Lovely vintage silk scarves but I think customer service needs improvement for when things go wrong. I have bought several silk scarves from Nearly New Cashmere to add to my collection in the last six months but certainly do not feel they value me as a customer.
There have been several issues with incorrect descriptions and mistakes with prices which has meant I wanted to return some scarves but the process always seems hard going with more errors being made particularly around the postage. This has wasted my time and made me question whether to buy from them again.
The latest example was when I returned a scarf which was £30 over the price quoted on Instagram and I was given free return postage as it was the company's mistake. However, I was charged postage anyway and it took three emails to resolve.
The worst thing is staff come across as defensive and as if the customer is in the wrong in emails. This is totally at odds with the friendly and helpful presence they project on social media.

I think their reply below just proves my point really.

9 de enero de 2025
Opinión espontánea
Logotipo de Nearly New Cashmere Co.

Respuesta de Nearly New Cashmere Co.

Hello Jane, we are sorry to hear this, as a small company we endeavour to provide the best customer service we can, we are always at the end of a phone call and do our very best to solve any issues or help with any questions in a timely manner. Regarding your most recent order, it is important to point out the scarf was not incorrectly priced. The website price was correct and we had realised this after our Instagram live and altered it, which is why we offered a free return rather than refunding you the £30 as it was not a mistake.
As this was brought to our attention during the Christmas period and we had limited staff answering emails, upon our return to the office we had not been aware of the free postage offer. Once this was brought to our attention we promptly apologised and refunded you. We are sorry you feel we are defensive, we simply have to follow our rules and processes as unfortunately we do find people can take advantage.
With the nature of selling one of a kind second hand products, we are looking at hundreds of items and do our very best to accurately describe them, but there is always a limit to the detail we can provide. We are very sorry you have not had an enjoyable experience this time, I know you are a regular customer of ours and have previously given us very positive reviews which we really appreciate.

Valorada con 5 estrellas sobre 5

Cosy Reversible Fingerless Gloves

I was looking for a new company to purchase my cashmere recycled gloves from after my usual company changed... hands (!).

I found the correspondence from The Nearly New Cashmere Co. to be swift, accurate and extremely helpful, even sending me photos to confirm my thoughts about shades.

The gloves arrived in 2 days and they are absolutely lovely. I splashed out on a reversible pair giving me extra options with colours as well as extra thickness.

I often keep my gloves on when playing the piano and other instruments so I hope to get masses of use from this gorgeous blue and pale orange pair.

I will most definitely be using this company in the future.

10 de enero de 2025
Opinión espontánea
Logotipo de Nearly New Cashmere Co.

Respuesta de Nearly New Cashmere Co.

Thank you for leaving us such a kind review. I'm very pleased to hear you like our fingerless gloves and that we were able to help you decide on shades!

Valorada con 5 estrellas sobre 5

A wonderful company with great values

I have had 6 beautiful jumpers from NNC and each has been excellent. I particularly like their use of set models for each size range so you get an accurate idea of the fit on yourself. Customer service is also excellent with speedy delivery and guidance on washing / caring for your cashmere.
NNC is my go-to place for cashmere at an affordable price. Give them a try, you won't be disappointed!

15 de noviembre de 2024
Opinión espontánea
Logotipo de Nearly New Cashmere Co.

Respuesta de Nearly New Cashmere Co.

Thank you Diane, we are so glad to hear you enjoy shopping with us and that our customer service has been helpful!

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