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Consulta las opiniones de los clientes

Valorada con 5 estrellas sobre 5

Wanted a quick fix after I was scammed by a builder, this left me on a tight budget. I had great communication from jake, we had a small hiccup with the order but it was quickly and professionally re... Ver más

La empresa ha respondido

Valorada con 5 estrellas sobre 5

This is our second order we have used the wall slatting revamping the front of our bungalow (looks fab) and now we’re putting a composite flooring in our Garden Room . You get brilliant service from J... Ver más

La empresa ha respondido

Valorada con 3 estrellas sobre 5

I really loved the look of this slatted composite but I could not make it work. The Slatted look was only available as Cladding, rather than a fence and it had to be built from the ground whereas i n... Ver más

Valorada con 5 estrellas sobre 5

Great products, easy to work with, really good quality and look fantastic once installed. I under measured slightly and rang jake to explain i only needed a few more lengths to finish the job and he w... Ver más

La empresa ha respondido

Información sobre la empresa

  1. Tienda de decoración e interiorismo

Escrito por la empresa

NEOWALL is a contemporary product for interior spaces that has taken the market by storm. It is what we call a Fluted Panel, (three-dimensional vertical channels that create a stylish effect with light and shadow). Fluted panels are a global phenomenon that brings a high-end styling take on decorative paneling. Whether you are a design professional or take an interest in modern-age interiors for your living spaces.


Información de contacto

4,7

Excelente

TrustScore: 4.5 sobre 5

80 opiniones

5 estrellas
4 estrellas
3 estrellas
2 estrellas
1 estrella

Invita a los clientes a opinar

Esta empresa invita a sus clientes a opinar, independientemente de que la opinión sea positiva o negativa.

Ha contestado el 100% de las opiniones negativas

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Trustpilot no permite a las empresas ofrecer incentivos ni pagar para ocultar opiniones. Las opiniones son propiedad de los usuarios y no de Trustpilot. Más información

Valorada con 5 estrellas sobre 5

Excellent

Excellent company with great communication. Delivery driver was very friendly and helpful.
Thank you

7 de mayo de 2025
Logotipo de Neowall

Respuesta de Neowall

Hi,

Thank you for your kind review! We’re so pleased to hear you had a great experience with our team and that the delivery went smoothly.

We really appreciate your support and hope to work with you again soon.

Kind Regards,

Customer Support Team
Neowall

Valorada con 5 estrellas sobre 5

Neowall service and communication

I ordered 60 x 5 metre lengths.
I had telephone conversations with the business owner and he was very helpful and kept me updated on delivery times.
Within a week they were delivered to my driveway and the driver unloaded them,no problems whatsoever.
I highly recommend Neowall.
Good communications and excellent service.
Thank you again

29 de abril de 2025
Opinión espontánea
Logotipo de Neowall

Respuesta de Neowall

Hi,

Thank you so much for the great feedback! We're really glad to hear you were happy with the service, communication, and smooth delivery process.

It was a pleasure assisting you with your order, and we truly appreciate your recommendation. If you need anything else in future, we're always here to help.

Kind Regards,

Customer Support Team
Neowall

Valorada con 5 estrellas sobre 5

Decking

Ordered 47, 5mtr decking boards up to Scotland.
Excellent quality, good delivery even left a spare board just incase any damage. This will not be my last order, as a landscaper I'm always looking for a reliable supplier, with good delivery times and reasonable prices, definitely found it here, well done guys, keep it up.

19 de marzo de 2025
Opinión espontánea
Logotipo de Neowall

Respuesta de Neowall

Hi,

Thank you for the fantastic review! We’re so pleased you were happy with the quality, delivery, and service — and it’s great to hear the spare board was a helpful touch.

As a landscaper, your feedback means a lot to us, and we’re glad to be a supplier you can rely on. We look forward to supporting your future projects!

Best regards,

Customer Support Team
Neowall

Valorada con 1 estrellas sobre 5

can get the samples delivered to me

can get the samples delivered to me. Paid for delivery and customer service takes ages to answer to finaly say it has been left somewhere behind the bins

6 de enero de 2025
Logotipo de Neowall

Respuesta de Neowall

Hi Konrad,

We’re sorry to hear about your experience and completely understand your frustration. We’ve tried reaching out to you via email and phone to resolve this, but we haven’t been able to get in touch.

Regarding your delivery, our courier partners had to leave your parcel behind a safe space as no one was available at the address. This is a common practice throughout all couriers, and we always aim to improve our services for all our customers.

Customer satisfaction is very important to us, and we’d love the opportunity to make things right. Please contact our team at info@neowall.co.uk, and we’ll do our best to resolve this for you as quickly as possible.

Looking forward to hearing from you.

Thanks,

Neowall Team

Valorada con 4 estrellas sobre 5

Great quality product, unannounced delivery

Great quality product, usually fast delivery (a few days), good price and free delivery. We have ordered on 3 separate occasions and each time the delivery, although usually fast, has been unannounced!

We have used the Neowall Acoustic Panels on our kitchen ceiling and on a Media Wall - looks really good.

Vertical cuts are best done with a sharp craft knife, cross cuts I used a table saw, a circular saw and a multitool depending on the need. The material in not wood but a form of plastic with the slats able to twist which can bind the saw blade so some care needed.

6 de enero de 2025
Logotipo de Neowall

Respuesta de Neowall

Hi,

Thank you for your detailed review and for choosing Neowall multiple times — we really appreciate your continued support! It's great to hear that you're pleased with the product quality, pricing, and how the panels have transformed your kitchen and media wall.

We also appreciate your honest feedback about delivery. While we aim for prompt service, we understand how important advance notice is and will look into how we can improve this aspect going forward.

Thanks again for your kind words and for sharing your installation tips — very helpful for others!

Best regards,

Customer Support Team
Neowall

Valorada con 1 estrellas sobre 5

Goods not received

Goods not delivered. Very poor communication. Ordered on 2nd, chased up a week later when not delivered. No response, so chased up again, this time told my email had been in spam and order would be looked into. Several days later and still no update or delivery. Very poor service.

10 de septiembre de 2024
Valorada con 5 estrellas sobre 5

Very helpful and accommodating

Very helpful and accommodating. We had great communication with Tolani who sorted out our order. The product itself is great and just what we needed. The availability of 5m lengths was very helpful as it left no joints in our 4.9m garden room.
Many thanks 👍

19 de agosto de 2024
Opinión espontánea
Valorada con 5 estrellas sobre 5

Ordered one day delived the next Tolani was very helpful and made sure…

Tolani was very helpful and made sure the decking was ordered and paid for one day and was delivered the next
Delivery was included in the price advertised. The delivery driver had travelled over 150 miles but was more than happy to drive up a small back lane to the rear of our house. The colour and texture were exactly as advertised and we are very pleased with our purchase

22 de agosto de 2024
Opinión espontánea
Valorada con 5 estrellas sobre 5

Very good service and prices on…

Very good service and prices on products. I must say Tonali has been really helpful to my Grandad who has been dealing with him. Brilliant service and great to see a company go the extra mile to help the elderly.

7 de agosto de 2024
Opinión espontánea
Valorada con 5 estrellas sobre 5

Great experience

Great experience. Didn’t originally deliver to my area but and they sorted the situation out right away! I also asked if I could pay cash on delivery which they were more than accommodating for. Products were just as shown and described and I’m over all really happy. Especially for price and quality.

8 de agosto de 2024
Opinión espontánea
Valorada con 4 estrellas sobre 5

damaged panels

Package had damaged panels whilst halfway through a job. Called to inform them, they seemed ok, agreed to replace, said I’d missed that days delivery so said would deliver the following week on the Tuesday. Job delayed until Tuesday, waited until 3pm with no sign of the delivery. Called and spoke to a lady who said she will find out and call back in a few minutes. Never had a call back so called again the following day, given a sorry for not calling back but no reason provided. Then told it would be Thursday for the delivery, job delayed again with time and money lost. No offer of any compensation just a sorry and passing the blame into the original caller. Not impressed!!

12 de junio de 2024
Valorada con 5 estrellas sobre 5

Great company

Great company, good communication very helpful delivered when they said it would be good price and good quality merchandise would recommend them to everbody

3 de junio de 2024

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