Networkplus Opiniones 

The level of customer service is appalling and the inability to perform their job even worse. They lied about attempting to phone me and then the representative who I had to chase didn't even apologise for them firstly not turning up and then told the records showed the engineer and the office based staff both tried to call me and that she was right and therefore I must be wrong. She also interrupted and wouldn't let me speak at all. Human error is always going to happen but her rudeness and aggression made it 10 times worse. Neither of the calls they claim were made are shown on my mobile in call history and neither person left a voicemail which is common courtesy and also would be good if you wanted to prove that you have called someone. Strangely the engineer did call 15 minutes before to tell me he would be here soon and to check the address - I guess when you live in a place that is slightly inconvenient (without dedicated parking and only meters on the road) that could be a factor as to why phones suddenly stop working. Will not be trusting them to come anywhere near my property at all in the future - bad service is one thing but then calling me a liar!!!!! DO NOT GO NEAR THIS COMPANY

These really are the epitome of cowboys. They have destroyed our from garden to get at one of their pipes, promising to rectify any damage and then simply tried to ignore our pleas for help with returning our beautiful lawn back to an adequate condition. It’s been almost a year now and we’ve had to seek legal action through the courts as they just don’t own up to causing the mess. We have them on camera and recorded calls yet they’re still happy to lie about the whole process, it’s beyond beggars belief and has caused us a lot of unnecessary stress.

Works blocking my driveway without any notice and then to be told they couldn’t contact me as they don’t have my contact details, obviously too much effort to post a letter through the door.
No help at all from customer services, makes you feel completely helpless and they can just do whatever they like as it’s too complicated to get through to anyone who cares.

Blocked my drive today. Not necessary as there was plenty of room. Asked him to move forward a bit but just got a grunt in reply. Half an hour later they left.

Do not work for this company.
Bullying is ignored.
Staff morale is truly awful.
If you speak up for yourself you are dismissed.
Nepotism is encouraged.

Customer relations are not important within the company.

If I could give 0 I would. This company dug a trench outside my home for cables for man across the road. After 1st /2nd day I found footprints all over garden wall. They then didn’t turn up until a week later. On the day they came back I spoke to the guys filling in the trench about the state of my wall. They assured me someone would be back to sweep up and jet wash the very messy road surface. Guys came to move all equipment in the afternoon. Very helpful man took photos and reported to HQ that I wasn’t happy. No sight of anyone to jet wash as I’m writing this 3 days later. I’ve spoken to their customer services who said that they would pass it on to the correct department - not heard anything. Sent them email who asked what the job was. I had put permit number down but gave her the background nevertheless. Again heard nothing back. Their website says it’s ‘Customer Oriented’ and ‘Stand out from the crowd’ I think not!

Clearly from the other reviews we're not an isolated case. These guys are shockingly bad. Been digging up our village for weeks now. Still causing absolute chaos. Why is Cadent still using them?

These people appeared on my drive out of nowhere. No attempt to leave a note or letter to say / ask to use my drive. Being a blue badge holder it is imperative that my drive is accessible. Contacted the company via email but they have no backbone or decency to respond to my enquiry.

Network Plus - you keep cancelling lead pipe replacement work last minute at my house. What is going on? It's now been 7 months since I initially applied for the work. You have cancelled the works multiple times. What am I supposed to do? There appears to be no guarantee that you are capable of carrying out this work? Is it incompetence?

Absolutely disappointed with network plus! They came out to upgrade my meter and the stop tap broke off in the engineers hand. After a huge dispute l, network plus are NOT taking responsibility and are saying the stop tap was broken upon arrival...complete lies! They are now saying as I have no proof the case is closed! I suggest if something is "broken upon arrival" some form of paperwork should be filled out there and then for tenants to sign and say "yes this is true" as now I'm having to dispute all this with my landlord who doesn't want to fix it as it was broken by network plus! I am more than livid about this situation...be more professional and take responsibility, joke of a company!

Emailed these about the mess their workers have left, not even a sorry about this, email was unprofessional. Its like they don't even care.
Edit 11th Feb. It won't let me put the email address in

Attended interview with this company, they made assumptions from the outset, promised call backs either way and haven't. Attempted to contact the interviewer and their 'recruitment team' to be completely ignored.
Reading these reviews I am not surprised, they're not painting an honest picture of themselves.

Appalling customer service and care for wellbeing of public by staff. Complained after an operative swung around my vehicle when allowing a resident to cross. Had to chase up 5 days later after promised a response only to be told nothing had happened. After describing the incident 3 times to as many staff members did “something” happen. I think Severn Trent need to re-tender to a sub contractor that at least pretends to care.

We are coming of a shared water supply and the entire experience has been nothing short of exasperating, with repeated errors, delays, and appallingly poor communication and customer service.
When Network Plus did reach out, I received a rushed, almost dismissive call, in which I was barely allowed to ask questions about the next steps. It left me shocked by the lack of professionalism and basic customer service. Since then, I have had to repeatedly chase updates. The lack of communication has been unacceptable, and frankly, the entire process has become chaotic.
We finally received a scheduled date of November 6th for the work to commence. This was a relief, especially given that, since submitting the checklist, we have had a 15-meter trench cutting through our living and dining rooms. However, soon afterward, I was informed that the council denied the work due to a requirement for traffic lights. We paid for a survey at the outset of this process, so I am at a complete loss as to why this crucial requirement wasn’t flagged earlier. Then, last Wednesday, we received yet another call saying the work had been denied again because the exact location for the traffic lights was not specified. I find it astonishing that a company accustomed to this type of work could overlook such basic details.
Most recently, I was informed on Monday that the work would proceed today and that the team would arrive first thing in the morning to complete everything by 3:30 p.m., per council regulations. However, by 9:45 a.m., with no sign of anyone, I called Network Plus, only to be told by Regan that they would arrive “after lunch.” I immediately questioned how they would finish within the allotted time and, after several holds, was informed that they would not be coming at all. Had I not pursued clarification, I would have been left completely in the dark. When was I going to get a call to confirm they weren’t coming, this isn’t free work we have paid for this, we should be updated.
We have paid nearly £2,000, and I am appalled by the utter lack of coordination, professionalism, and communication displayed throughout this process.
I am at a loss as to how Network Plus, supposedly experienced in managing such projects, has shown such disregard for effective planning and communication.
I also want to mention that I called Network plus back after our phone call to make a complaint to them as well, I was then told on the phone by a lady that the work hasn't been cancelled its still going ahead. I mean can it get anymore ridiculous the communication internally is also horrendous, as I then spoke to a manager who told me the work is definitely cancelled.

Replacer not plumber came out to replace existing meter with a smart meter. Couldn't fix a leak so called in a plumber. Both left after a poor quality job leaving leaks elsewhere and meter poorly positioned. For this work I give one star. The five stars I give to James (unfortunately I am unaware of his surname) the plumber that came out to rectify the problems. He basically took out and reconfigured what had been done before and completed a first class job even after a very long hard day. He was very polite and courteous and couldn't be more helpful. Even had time to report our lost external stop tap to Severn Trent before he left. Excellent service by James. Couldn't ask for more.

I would give a 0 if possible. My neighbours persuaded me into agreeing on work so they can have a car charging point as their 3 point plug didn’t suit.
Opus and Northwest Electricity all informed me Mary Griffin was the project lead. What a joke. Stopped work due to issues. Left a mess affecting the close. Significant impact on myself. Mary asked to update on the situation by opus and northwest electricity and the silence is deafening. Network plus are a disgrace! As for Mary who describes herself as keeping people happy I think she needs to revisit the basics of good customer service and learn communication is key!!!

If I could give a '0', I would. They have not solved a simple issue for over 2 months. Every time I contact them, they can't find previous records, and I have to restart the process over and over again. Complete chaos and unprofessionalism. Highly not recommended.

Do not work for this company as I had dealings with HR who are working with Kevin who is operations manager for Network Plus from Brighouse who told me the job wasn’t for me as was collecting car a week later and then denied all acknowledgment that he said that and when I raised this with HR they brought me back in work and sacked me again same day which is unfair dismissal. Unfortunately for Kevin I saved all WhatsApp messages clearly stating what job are you good at.

Even though each city should have 1 manager per city but Kevin gave me 2 cities to manage on my own for 6 months without support on telecoms.

Network plus went on Kev’s report and not investigated.

Now I have evidence which has been submitted to network plus I am sueing for unfair dismissal.

Also Network Plus I have all emails to proof I was working on 2 cities as well.

Kev is also a bully boy who hates being spoke down to when he is wrong especially when I had to teach him how to understand maps in telecoms and he’s operations manager.

Good luck.

Also far as I’m away you have had to amend a lot of issues on CityFibre network due to your incompetence.

Recently had these guys working in conjunction with Severn Trent. Very professional and very polite people. Came to timetable as agreed and whilst the work was done on the path outside my property I was treated in a customer first manner

Network plus ( NP ) are in effect the contracting arm of yorkshire water ( YW) . V237793-21
Two mess ups ;
1 . A water connection due to be made on 5/7 had to be cancelled at the 11 th hour because despite me ordering a 32mm connection the job was booked with a 25mm connection . 

2 . The Job was rebooked for Friday 23/8/24 . My ground work contractor dug the hole in the morning and NP did not even show up to make the connection . On Sunday YW advised me the connection would be rebooked for 5/9 -,some 13 days later . YW and NP Seem to have no appreciation that a 6 foot hole in a field ( now filling up with water ) represents a danger to animals and children. 
No risk assessment . No customer focus or desire to put things right . NP clearly should have rung me on Friday and told me not to dig the hole . Why didn’t they even bother to do that - instead waiting for 2 days and then sending me an email saying they were going to be 2 weeks late .
If NP’s / YW executive directors were compensated , in part at least, according to customer satisfaction levels , then their service levels wouid improve considerably . NP should be managed and rewarded according to how well they met service level standards and achieved acceptable levels of customer satisfaction .