⭐ 1 STAR
⭐ 1 STAR — Absolutely Terrible Experience With NextMed
I honestly cannot recommend NextMed after this experience. The communication, customer service, and handling of medication orders have been extremely disappointing.
I was given a time frame for when my medication would be prescribed, and that time frame was not honored. Every time I reached out for an update, I seemed to get a different answer. If you cannot provide accurate information about when a prescription will be processed, then don't give customers a time frame in the first place.
The customer service has been just as frustrating. I have dealt with representatives who were rude, dismissive, and repeatedly hung up on me instead of actually resolving the issue. Customers should not have to keep calling just to get basic answers about an order they have already paid for.
What is even more unacceptable is the refusal to provide a refund for medication that has not been filled. I paid for a service that I have not received, yet getting my money back has apparently become a battle.
This has been an incredibly frustrating and unprofessional experience. The lack of communication, inconsistent information, rude customer service, and refusal to refund an unfilled medication order are more than enough for me to take my business elsewhere.
Save yourself the headache. If you expect reliable communication, professional customer service, and transparency about your medication order, I would strongly suggest looking elsewhere.
1 de septiembre de 2026
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