Next Opiniones 

Delivery estimate I way off. Only half my items got delivered and when I asked they said it had all been delivered even though I had an email to prove that wasn’t the case. Really poor customer service.

I recently purchase a pack of 3 balcony bras size 38c..
Whilst the quality was good the sizing was small..
I have no reorder the same in a 40c..hope this works

I loved Next in the UK and have now been in Australia for 15 years. Next AU always delivers so quickly and the quality of their clothes has remained great. Also a UK size 8 is more like a Au 6 so probably order a size up from your normal one. That’s the same wherever you shop in the UK and not just Next.

I never received the product. They refused to provide me with any tracking details of package, including parcel number, date and time of delivery, or contact details of the delivery company, but adamant that it was delivered. They sent me a photo of the said package (semi dark lighting in someone’s house?) claiming that was evidence of delivery. Received refund but only after them telling me that I should’ve contacted them sooner, and my request for the tracking details of the package.

Don’t get me wrong I do like Next, however I do not like the how the air in all the shops are being completely polluted with chemical fragrances from all their airfresheners and diffusers on display. The fumes coming off these products are highly toxic and can trigger life threatening asthma attacks, breathing problems, cardiovascular problems, neurological problems (it does me), migraines, anxiety and more.

I can’t go in them because of the awful smell saturating the place. This needs to stop because it’s harming people, babies and children and making the air unsafe to breathe in there, and I feel sorry for the workers, they probably have no clue how bad these fumes are for them and the effect their having on their health.

So far so good! :D Items exactly as described and measurements accurate, shipping within 3 days in Australia. I was very nervous from all the negative reviews but hilariously this has been one of the best shopping experiences ever. Thank you, Next! I have already paced another order :)

I have shopped from Next AU for a few years and have had mostly good experiences. They have a huge range of products and brands. I love that they have affordable shipping from UK to Australia and that returns go to an Australin warehouse address. Makes it easy for me to shop from the UK. Thank you Next!

This store pretends to have all these methods to contact them but the phone number does not work, chat not working, email 3 days and waiting. This is not a UK store- they use a name of a Uk store but I believe are based in China. Who knows. Don’t trust them!

I got an email to say my refund was processed - problem was I never returned the product as I didn’t receive it. They also didn’t refund the delivery charge. When I tried to follow it up the phone number for Australia wasn’t correct so I had to have an online chat but they abandoned the chat when I asked for either the product to be delivered or the delivery charge to be refunded also. This place seems like a scam. They told me I can place a new order but I’ll have to pay for delivery again. Yeah no thanks.

Purchased three items for my granddaughter. Paid up front. Two weeks later get email from PayPal that one item refunded. Over next two days the other two refunded. They kept the freight. I messaged them and asked WHY? Where was the customer service? No explanation from them as to why they refunded or kept the freight. I went to the website and nearly two hours later the best I got from them was “it got lost or damaged” “we will refund the freight but it will take five days” “order again, pay in full and then we will refund you again”. Asked to speak with a manager. Got told “can’t but will get them to call you tomorrow”. Well tomorrow came and went and no call.
NEVER EVER BUY FROM THEM. THEIR CUSTOMER SERVICE IS MAINLY CANNED RESPONSES AND OR AI FROM NON ENGLISH SPEAKING OPERATORS.

the local courier company is terrible, got notification about the delivery but in fact it has never arrived.

Tried to call to Global Express (delivery company) but only the option to speak to the chatbot was available. Now it will take a few days investigation to find out what happened witt the parcel.

Never had issue with Yoox or Outnet delivery.

Stupid Idiot company went for a interview on 20th August for night shift
At the interview they ask you do a test even if you get one answer wrong these lot tell you sorry cannot continue with the interview and send you home, be aware how they conduct interviews, only 1 question wrong you wont get the job, I felt gutted Now that is Absolutely stupid, how you suppose to know all questions I think that's pathetic Absolutely CRAP

My always go to online store for clothing and shoes when I want to get good quality stuff for myself and the kids. Their items last years and have the best quality. Their customer service is above and beyond, very personable and professional!! Thank you, Next team so much for your amazing service and product!

I purchased Barrel Jeans Size8R from NEXT I was concerned about the sizing as in a confirmation email sent to me stated the sizing was UK. I sent emails which were acknowledged received. I also rang. A toll-free number spoke to a gentleman customer service of next explained to me sizing would be the same as Australian sizing he was very patient courteous my delivery of purchase arrived before time and he was true to his word NEXT sizing is true to size for AU.
About the jeans, they are barrel jeans, mid rise rinse washed colour. True to AU size fit is perfect I am 160cm 5’3 weight 57k The Denim is Quality it is not flimsy will wash and wear well They will last for many years to come The style design is not a large balloon round legs Rather they are sculpted out in width not too wide like Japanese style of this kind barrel to narrow to ankle again not so narrow your struggling to put your foot leg through the length is ankle ok it is not full length this is a great look with boots or slip on shoes or loafers I’d wear you could with a selective heel shoe also I highly recommend these jeans. The price cost is inexpensive for these quality made detail stitched styled jeans thank you Chey

I ordered a Star Trek hooded blanket for a birthday present. I was surprised when I opened the package that it was not Star Trek, but Teenage Mutant Ninja Turtles.
I reached out to customer service and they kindly refunded me. However, I had asked that the correct product be sent to me and I was told they couldn't do that and I would need to reorder it myself.
It won't arrive in time for the birthday...

I am someone who never leaves reviews but I came across all these terrible reviews, I am surprised. I have been buying from Next for over10 years and delivering to Australia. I have never had a problem, clothes aren't amazing quality but they are very affordable. The goods arrive in less than a week, I buy a lot and return a lot. Very straightforward, approx 20 AUD to return a bag of clothes. Used to take longer, but now money back on my card in a couple of weeks. I have had only good experience.

BEWARE! The customer service from this company is appalling. Have bought many items from Next and have been satisfied with the items. However when I had a problem with the quality of a swimsuit, (deteriorating after only a few wears) I lodged a complaint with the company. The complaint was lodged about a month ago with no response or even an acknowledgment. I will never purchase anything from NEXT again. SO MUCH FIR THEIR CUSTOMER SERVICE.

2 of 3 times I ordered a jacket, I received it in wrong size. The webstore markets it as "slim fit" but twice I have received "regular fit". According to the webpage, the jackets are not even produced in regular fit, yet that's all they send me.
Only 1 time did I receive the jacket I actually ordered, which I why I give 2 stars instead of just 1.