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Next Day Spex Opiniones 205

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TrustScore: 4.5 sobre 5

4,6

Fabricante de artículos ópticos
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Consulta las opiniones de los clientes

Valorada con 5 estrellas sobre 5

Excellent, swift and professional service. This was my second pair from Next Day Spex, with high quality, variofocal lens, photosensitive tints, on the same prescription - both are brilliant, spoke t... Ver más

Valorada con 4 estrellas sobre 5

I've ordered a frame, delivery was next day, I am happy with the service . One small recommendation is about the returninng of items .. I had to call the retailer in order to receive my return a... Ver más

Valorada con 5 estrellas sobre 5

I was so grateful for Next Day Spex, they really came to my rescue!! I’d got a nasty eye infection 3 days before we were going on holiday, which meant no contact lenses! 😢 I’d never had prescripti... Ver más

Valorada con 5 estrellas sobre 5

Amazing experience! I lost my glasses outside a train station while wearing my prescription sunglasses. I was traveling and had no backup glasses with me as I had never lost them before! I found Next... Ver más

Información sobre la empresa

  1. Fabricante de artículos ópticos
  2. Servicio de comercio electrónico
  3. Tienda de accesorios de moda
  4. Mayorista de gafas
  5. Óptica
  6. Tienda de gafas de sol

Escrito por la empresa

We are revolutionizing the optical market as the first retailer to offer both low and high prescription single-vision lenses with same-day fitting and next-day delivery. Order before 2 PM and receive your glasses within 24 hours. Use our virtual mirror to try on frames and find the perfect fit and style the first time. With frame prices to suit every budget, quality eyewear has never been more accessible!

Información de contacto

4,6

Excelente

TrustScore: 4.5 sobre 5

205 opiniones

5 estrellas
4 estrellas
3 estrellas
2 estrellas
1 estrella

Ha contestado el 100% de las opiniones negativas

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Valorada con 4 estrellas sobre 5

Accurate representation of their…

Accurate representation of their services 👍

9 de octubre de 2025
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Respuesta de Next Day Spex

Thank you for your feedback!

We always aim to dispatch prescription glasses and sunglasses on the same day, in line with our promised timeline. We’re glad you appreciated the quick turnaround, and we truly thank you for choosing our service.

We’d love to know if there’s anything more we could have done to earn that fifth star! 😄
Your feedback helps us grow and improve.

Best regards,
David
Next Day Spex Team

Valorada con 3 estrellas sobre 5

Insufficient

Quick delivery unfortunately the glasses were not fit for purpose I found the ordering process simple but insufficient to help with all the necessary details required ie pupil distance? I had to Google it and seek info how to do it! This resulted in an error of judgement and rendering the glasses unsuitable. I quick refund was processed once I'd returned the glasses at my expense. May be offering a free returns process would be good.

26 de septiembre de 2025
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Respuesta de Next Day Spex

Thank you for your feedback.

We're pleased to hear that you found the ordering process on our website simple and efficient. However, we're sorry to learn that you felt there was insufficient guidance regarding information such as pupillary distance (PD).

Please note that we offer 24-hour live chat support with a qualified dispensing optician, who can provide clear instructions on how to measure your PD, or assist you with the measurement directly. We're committed to helping customers throughout the ordering process and are always happy to assist where needed.

As glasses with prescription lenses are bespoke products, we are unfortunately unable to reuse them once returned. Despite this, we do not charge customers for the cost of the lenses if they choose to return their glasses, as we understand that the product may not always meet expectations. To help offset this loss, we kindly ask customers to cover the return postage cost. We hope this policy is understandable.

Thank you once again for your feedback—it helps us improve and serve our customers better.

Best regards,
David
Next Day Spex Team

Valorada con 1 estrellas sobre 5

I purchased two pairs of glasses and…

I purchased two pairs of glasses and they are shocking quality. The nose piece has fallen off one pair and the arm snapped off the other pair. Would not buy from here again. The only plus is you do receive them quickly.

3 de mayo de 2025
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Respuesta de Next Day Spex

Dear P. J.,

Thank you for your feedback. We're sorry to hear that you're dissatisfied with our product.

We have not received any prior communication from you regarding any issues or concerns. Please note that all our products come with a one-year manufacturer’s warranty. If you believe the product is faulty and has not been subject to accidental damage, we would be happy to assist you.

Kindly reach out to us at support@nextdayspex.com, and our team will be glad to help resolve the matter.

Best regards,
David / Customer Support Team
NextDaySpex

Valorada con 5 estrellas sobre 5

Absolutely amazing service & quality…

Absolutely amazing service & quality glasses! They were really helpful - even though I ordered incorrectly, but they noticed called me and rectified so they would still be shipped in time to arrive for my holiday! 100% recommend!

24 de junio de 2025
Valorada con 5 estrellas sobre 5

Friendly opticians

Listened to what I had to say choose some glasses all measured and sorted with ease collecting just over a week. Very friendly and polite and in Yaxley so handy

7 de junio de 2025
Opinión espontánea
Valorada con 5 estrellas sobre 5

My glasses snapped at the bridge

My glasses snapped at the bridge - I managed to get my prescription and uploaded it after picking pair of new frames.
Glasses arrived next day (Sunday) and had no issues with the frames or prescription.

Fabulous service.

26 de abril de 2025

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