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Consulta las opiniones de los clientes
The NHBC handled my damp issues brilliantly. From claim submission though the process and contact throughout. My case handler, Claire, was very supportive and also very good at giving the builders a b... Ver más
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I called NHBC customer service today and spoke with Vicky. I was thrilled to say that Vicky is probably one of the best customer service representatives I have interacted with. She patiently arran... Ver más
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Very pleased with the speedy response to my claim. All the workmen were very helpful and polite. The only reason for the missing star is that I was given no warning on the last few visits they just ar... Ver más
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Información sobre la empresa
Escrito por la empresa
NHBC is the UK’s leading independent provider of warranty and insurance for new-build homes. We are a non-profit distributing organisation with no shareholders and operate independently of government and the construction industry. Established in 1936, our purpose is to raise standards in home building by championing high-quality homes and to protect homeowners. Our warranty and insurance products typically cover the first purchaser’s deposit between exchange and completion, and then provides cover for the home for a further ten years, split into a two-year builder warranty and then eight years of insurance cover. At any given time, around 1.5 million homes are covered by NHBC. In the past year, we have helped over 6400 homeowners repair their homes. Find out more about the cover we provide, how we raise standards in home building and protect homeowners at nhbc.co.uk’
Información de contacto
Davy Avenue, MK5, Reino Unido
- nhbc.co.uk
3,7
Medio
606 opiniones
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Someone in government needs to address…
Someone in government needs to address the failings of the NHBC.
Not fit for purpose. Only issues over £3k covered. Resin stone window sills not classed as structural, so if they cracked through settlement etc not covered - Classed as cosmetic? They're making money and not delivering an even reasonable service.
13 de julio de 2026
Opinión espontánea
Respuesta de NHBC
Hi. Thank you for your feedback. We're sorry to hear that you're dissatisfied with your experience. We understand your concerns regarding the scope of cover provided and appreciate that it can be disappointing when issues affecting a home are not covered under the policy.
If you would like us to review your individual circumstances further, our Complaints Team would be happy to look into the matter with you. You can contact them via: www.nhbc.co.uk/contact/complaints.
We value all feedback and thank you for taking the time to share your views. Thanks, Anne.
Speedy resolution to issues raised
Communication throughout the process was very thorough, with regular update calls and emails on expected timescales for completion of remediation works. Contractors used to carry out the works were first class.
10 de julio de 2026
Respuesta de NHBC
Hi Thomas,
Thank you for taking the time to share your feedback. We're delighted to hear that you were pleased with the speed of the resolution, our communication throughout the process, and the contractors who carried out the remediation works.
Thanks, Charlotte
Good to follow up the case
Good to follow up the case. And inspected the real situation of the house.
9 de julio de 2026
Respuesta de NHBC
Mr Kwok. Thank you for your review. We're pleased that we were able to follow up on your case and carry out an inspection to gain a clear understanding of the situation at the property. We appreciate you taking the time to share your feedback and are glad we could assist. Thanks, Anne
Professional attitudes
Polite, friendly communications. Swift actions. Very professional approach.
8 de julio de 2026
Respuesta de NHBC
Hi Helen. Thank you for your kind review. We're delighted to hear that you found our team polite, friendly, and professional, and that our communication and actions met your expectations. We really appreciate you taking the time to share your experience. Thanks, Anne
How things are explained to me and…
How things are explained to me and quick response back from any worries l had. Also concern that l was happy or if needed extra help as l am a senior citizen dealing with these problems on my own. Thank you
11 de julio de 2026
Respuesta de NHBC
Hi Heather,
Thank you for your kind review.
We are pleased to hear that you found our explanations clear and that any concerns you had were addressed promptly. Providing support and reassurance throughout the process is very important to us, and we are delighted to know that you felt well supported.
Thank you for taking the time to share your feedback. Your comments are greatly appreciated.
Best wishes, Charlotte
Rubbish guarantees
Don’t be fooled into believing the NHBC protects your home. Their warranty only covers structural defects, not the everyday problems most homeowners actually face. Plumbing issues, drainage faults, leaks, broken doors, electrical failures — none of these fall under their protection. When things go wrong, you quickly discover how limited the coverage really is. When problems appear in the first few weeks, you quickly learn that it’s NOT NHBC’s responsibility to fix them. Issues like drainage faults, heating failures, plumbing leaks, electrics, doors, windows, and general workmanship are all classed as builder defects, not structural problems. NHBC won’t step in, because their warranty only covers major structural issues.
29 de junio de 2026
Opinión espontánea
Velux and dormer repairs.
repairs carried out but took a while to complete. Delays in fitting a velux window were out of the control of NHBC. Wrong window delivered. Then damaged window. Then sent to the wrong site. Finally fitted at the forth attempt. Repairs to dormer window completed at first attempt. Decorating repairs done quickly after completion of repairs.
9 de julio de 2026
Respuesta de NHBC
Hi Tony,
Thank you for taking the time to leave us a review.
We're pleased to hear that the dormer repairs were completed successfully on the first visit and that the decorating works were carried out promptly afterwards.
We also appreciate your patience throughout the Velux window replacement process, and we're glad that everything has now been successfully resolved.
Thank you again for your feedback.
Many thanks, Charlotte
I have been dealing with a truly…
I have been dealing with a truly professional Company in NHBC. From the start of the claim process they have kept me informed of the process and kept to agreed timelines. The Claim Engineer was thorough in evaluating my claim and, again, made the process very clear. Unfortunately the builder has not performed to anywhere near the same level as NHBC and my issue remains open.
4 de julio de 2026
Respuesta de NHBC
Hi Robert. Thank you for taking the time to share your experience. We're pleased to hear that our team kept you informed throughout the claims process and that your Claim Engineer provided clear guidance and a thorough assessment.
We appreciate your feedback and are sorry that the matter remains ongoing. Thank you for recognising the professionalism and commitment of our team, and we will continue to support the claim through to its conclusion. Thanks, Anne
Leaking roof
Good communication and all staff were punctual. The checks were thorough and all work carried out to a high standard.
12 de mayo de 2026
Respuesta de NHBC
Hi Mr Gunn, We're so pleased to hear that you were happy with the service you received. It's great to know that our team kept you informed throughout, that the checks were thorough, and that the work was carried out to a high standard. Thank you for taking the time to share your experience. Thanks, Charlotte
Straight forward & easy process
Great comms, help and made the whole process straight forward
3 de julio de 2026
Respuesta de NHBC
Hi Daniel. Thank you for your kind review. We’re really pleased to hear that the communication and support you received helped make the process straightforward. Thanks, Chris.
Respuesta de NHBC
Hi Paul. Thank you for your review. We're pleased to hear that you found the service seamless and experienced great customer service. We appreciate you taking the time to share your feedback. Thanks, Anne.
Excellent service.
Knowledgeable and friendly staff who dealt with my claim. Very satisfied with the service provided and the outcome.
1 de julio de 2026
Respuesta de NHBC
Hi Harjinder, thank you for your positive review. We're pleased to hear you were happy with both the service and outcome of your claim. We’ll be sure to pass your feedback on to the team. Thanks, Charlotte
Stress Free Resolution
Easy to contact and set up a Claim. Explained each step as we went along. Found the conversion on the Phone, we were be listened to and actions taken.
1 de julio de 2026
Respuesta de NHBC
Hi Christopher, we’re really pleased to hear that you found the process stress free and easy to navigate. It’s great to know that our team kept you informed at every stage and made sure you felt listened to throughout your claim. Your feedback truly means a lot, and we’re glad we could help assist with your claim.
Thanks, Charlotte
Great Staff
All the staff dealing with my case were very helpful, guiding me through what seemed to me to be a very complicated issue.
29 de junio de 2026
Respuesta de NHBC
Hi Eddy. Thank you for your kind review. We're delighted to hear that our team was able to guide you through what felt like a complicated issue and provide the support you needed throughout the process. We really appreciate your feedback and will be sure to share your comments with the staff involved. Best wishes. Thanks, Anne
Effortless claim and helpful staff
29 de junio de 2026
Respuesta de NHBC
Hi Debbie. Thank you for your review. We’re glad you found the process effortless and the team were helpful. We really appreciate you sharing your experience. Thanks, Chris.
NHBC keep in touch with me during this process
NHBC, keep me up date each step of the journey
23 de junio de 2026
Respuesta de NHBC
Hi Miss Davey. Thank you for your review. We’re glad to hear the team kept you fully updated throughout the process and appreciate you sharing your experience. Thanks, Chris.
Helpful and understanding
Both my claim handler and assessor have been very helpful and shown great understanding to my problem.
25 de junio de 2026
Respuesta de NHBC
Hi Sandy. Thank you for your kind feedback. We’re really pleased to hear that both your claim handler and assessor were helpful and understanding. We will be sure to pass your comments on to the team. Thanks, Anne
Very quick and clear communication from…
Very quick and clear communication from the team. Dealt with our claim quickly and professionally
22 de junio de 2026
Respuesta de NHBC
Hi Mr Catcheside. Thank you for your kind feedback. We’re delighted to hear that you were happy with the speed and clarity of our communication, and that your claim was handled professionally. Thanks Anne
Damp problem in 5 year old house.
I reported the (damp) problem on 9th March 2026. The NHBC surveyor didn’t visit me until 14th April. I received their offer around 24th April and then had to get quotes for the work. Two quotes were around 50% more than NHBC offer. After many phone calls and emails, they finally accepted one of the quotes on 12th June. It has been a three month process.
9 de marzo de 2026
Respuesta de NHBC
Hi Teresa. Thank you for your feedback and for your patience throughout this process. We’re sorry for the delays and understand how frustrating this must have been, particularly with the time taken to review quotes. We’re pleased we were able to reach an agreement in the end, and your comments will help us improve our timelines and communication going forward. Thanks, Anne
A Joint Solution to a Joint Problem is the way forward.
The initial response and investigation by the Claims Investigator was without fault. The major problem encountered was our claim was initially "paired" with the claim for our next door neighbour but their work was undertaken and completed without any work to our property. The subsequent time-scale to address the problems with our property has extended to over two years since the claim was first made.
20 de junio de 2026
Respuesta de NHBC
Hi Mr Conway. Thank you for taking the time to share your experience with us. We are pleased to learn the initial response and investigation was faultless, although we are sorry to hear that works were not undertaken in a timely manner and that matters have taken time to be addressed. If you’d like this reviewed further, our Complaints Team would be happy to look into it for you. You can contact them via www.nhbc.co.uk/contact/complaints. Thanks, Chris.
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