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Consulta las opiniones de los clientes
The NHBC handled my damp issues brilliantly. From claim submission though the process and contact throughout. My case handler, Claire, was very supportive and also very good at giving the builders a b... Ver más
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I called NHBC customer service today and spoke with Vicky. I was thrilled to say that Vicky is probably one of the best customer service representatives I have interacted with. She patiently arran... Ver más
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Very pleased with the speedy response to my claim. All the workmen were very helpful and polite. The only reason for the missing star is that I was given no warning on the last few visits they just ar... Ver más
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Información sobre la empresa
Escrito por la empresa
NHBC is the UK’s leading independent provider of warranty and insurance for new-build homes. We are a non-profit distributing organisation with no shareholders and operate independently of government and the construction industry. Established in 1936, our purpose is to raise standards in home building by championing high-quality homes and to protect homeowners. Our warranty and insurance products typically cover the first purchaser’s deposit between exchange and completion, and then provides cover for the home for a further ten years, split into a two-year builder warranty and then eight years of insurance cover. At any given time, around 1.5 million homes are covered by NHBC. In the past year, we have helped over 6400 homeowners repair their homes. Find out more about the cover we provide, how we raise standards in home building and protect homeowners at nhbc.co.uk’
Información de contacto
Davy Avenue, MK5, Reino Unido
- nhbc.co.uk
3,7
Medio
606 opiniones
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Leaking bay window
Your site surveyor understood the issue and accurately provided a detailed report of what corrective actions were needed to correct the problem and prevent and further leaks. NHBC went on to support through the works until all remedial works were completed. Very pleased with the whole process.
23 de junio de 2026
Respuesta de NHBC
Hi. Thank you for your kind feedback. We're pleased to hear that the site surveyor understood the issue and provided a clear report outlining the corrective actions required. It’s also good to know that NHBC supported the process through to completion of the remedial works. We appreciate you taking the time to share your experience. Thanks, Chris.
Respuesta de NHBC
Hi Mrs Holland. Thank you for taking the time to leave your review. We are pleased to hear that your claim was dealt with promptly and that you found our advisors pleasant and helpful. We appreciate your feedback. Thanks, Chris.
Highly recommend
Honestly was dreading this whole experience but everyone I spoke to (on the phone - best way to get hold of people!) was amazing. So thorough, so helpful, so friendly. Explain everything and all worries in detail. Shoutout to Hamza for spending so much time explaining things to me. Also got my cash settlement quickly and all very easy and smooth.
The process takes time, but mainly due to the developer being slow. NHBC were amazing.
10 de junio de 2026
Respuesta de NHBC
Hi Lauren. Thank you so much for taking the time to share your experience!
We will be sure to pass along your incredibly kind words to Hamza—he will be pleased to know his patience and thorough explanations made such a positive difference for you. Thank you for your patience throughout the process and once again for your kind words. Thanks, Chris.
This insurance company is an absolute …
This insurance company is an absolute con specialising in fobbbing people with genuine claims off and they will find a million reason to deny your claim pushing me to go to use .my home insurance company ,I urge people buying new homes to read and think 10 times before buying and taking Nhbc warranty very very disappointed they dont care at all these fobbing experts in a robotics way
22 de junio de 2026
Opinión espontánea
Respuesta de NHBC
Hi Ghassan. We’re sorry to hear you feel this way. As previously outlined in our response to your complaint, we conducted a thorough review of your claim in accordance with the terms, conditions, and exclusions of the warranty and provided a detailed explanation of our decision.
We appreciate that this is not the outcome you were hoping for, and we regret any frustration or disappointment this may have caused. Thank, Anne
Great service
Great service, took a little time to approve but kept informed and works resolved.
17 de junio de 2026
Respuesta de NHBC
Hi Sunny. Thank you for taking the time to share your feedback.
We’re pleased to hear you found the service great and that we kept you informed throughout the process. We appreciate your patience while approval was finalised, and we’re glad the works have now been successfully completed. Thanks, Anne
Poor Communication, pointless organisation
I went through the make a claim on the NHBC website and received a really strange email, it seemed to be from a human, but explaining what the NHBC do and a link to the form I'd already completed. I emailed back explaining I'd already done that - no reply after a few days so I had to phone. The person I spoke to was helpful, but ultimately my issue with windows, whilst covered in theory doesn't come up to the minimum amount of £2000 so not really. I'm not completely surprised, but needed to check, but after many years of dealing with the NHBC, I don't really see the point of their existence.
19 de junio de 2026
Opinión espontánea
Respuesta de NHBC
Hi AWade, I’m sorry to hear you’re disappointed with the outcome of your claim regarding your windows, and that you didn’t receive a response to your online submission.
If you’d like this matter reviewed further, our Complaints Team would be happy to look into it for you. You can contact them via: www.nhbc.co.uk/contact/complaints.
Thank you for taking the time to share your experience, and we’re sorry it has not been a positive one. Thanks, Anne.
Good communication and understanding.
Good communication and understanding.
Kept me informed and listened to me .
It was all dealt with a lot more quickly than I thought it would be.
17 de junio de 2026
Respuesta de NHBC
Hi Nicola. Thank you for taking the time to share your feedback. We’re really pleased to hear that you felt kept informed, listened to, and that everything was dealt with more quickly than expected. Providing clear communication and a supportive experience is very important to us. We appreciate your kind words.Thanks, Chris.
The contacts at NHBC were very kind and…
The contacts at NHBC were very kind and caring and supported us enormously. We would have been lost without them. Keep up the good work.
17 de junio de 2026
Respuesta de NHBC
Hi Mrs Patel. Thank you for taking the time to share your kind feedback. We’re really pleased to hear that our team was able to provide the care, support and guidance you needed. Your comments mean a great deal to us, and we’ll be sure to share them with the colleagues involved. Thank you again for your kind words. Thanks, Chris.
Respuesta de NHBC
Hi Alan. Thanks for the great feedback. We are glad everything went smoothly and the repair was quick. Thanks, Anne
Extremely good
Extremely good! Ian was quick to reply and very professional! He's managed to sort out our case and given us peace of mind. Thanks so much for all the work you guys have done!
12 de junio de 2026
Respuesta de NHBC
Thank you for your fantastic feedback!
We’re delighted to hear Ian was able to assist quickly and professionally, and that you now have peace of mind.
We'll be sure to pass on your kind comments. Thanks, Anne
Very satisfied with the professionalism…
Very satisfied with the professionalism and work undertaken
11 de junio de 2026
Respuesta de NHBC
HI Sarah. Thank you for taking the time to share your positive experience. We're pleased you found the service professional and are happy with the works completed. Thanks, Chris.
Super proffesional fro start to finish
11 de junio de 2026
Respuesta de NHBC
Hi. Thank you so much for your kind words! We’re really glad you had a professional experience from start to finish. Thanks, Anne.
Respuesta de NHBC
Hi Ashley. Thank you for your kind feedback. We’re so pleased to hear you felt supported and found the service to be so professional. Thanks, Chris.
From start to finish my issue was well…
From start to finish my issue was well handled and fixed with no fuss. The work was carried out professional, polite people. I’m very pleased with the outcome.
11 de junio de 2026
Respuesta de NHBC
Hi. Thank you very much for your kind feedback. We’re pleased the works were completed professionally and that matters were well handled by the team. Thanks, Chris.
Following a lengthy claim process with…
Following a lengthy claim process with NHBC, I have been left disappointed by the overall experience.
Whilst NHBC ultimately accepted and paid out for a roof leak affecting my property, the process of getting there was unnecessarily difficult and frustrating. Throughout the investigation, I felt there was a strong focus on attributing issues to homeowner behaviour rather than fully investigating potential underlying causes.
Several mould and damp concerns were dismissed as condensation despite what I felt were reasonable questions regarding the sudden appearance of the issues after years without problems. Explanations provided often felt speculative, and many of my concerns were not properly addressed.
The accepted roof defect involved solar panel flashings, yet once NHBC opted for a cash settlement, I was left to source specialist contractors myself. Despite multiple contractors attending, obtaining quotations proved extremely difficult due to the nature of the work. I found it disappointing that no practical assistance could be offered in helping identify suitable contractors.
To be fair, NHBC did eventually accept responsibility for the roof leak and make a payment. However, the overall claims and complaints process left me with little confidence that my concerns were investigated thoroughly or impartially.
Based on my experience, I would encourage homeowners to keep detailed records, photographs, and correspondence from the outset.
11 de junio de 2026
Respuesta de NHBC
Hi Mr Cruickshanks Thank you for taking the time to share what happened. We’re genuinely sorry to hear how difficult and frustrating your experience felt for you. That’s never the experience we want for anyone.
We appreciate you explaining everything in such detail - it helps us understand how the situation impacted you and where it fell short of expectations. Although your complaint has already been reviewed, please know your feedback is taken seriously and is passed on, so we can continue improving the service our customers receive.
Thank you again for reaching out and sharing your experience. We’re sorry it wasn’t a positive one, and we wish you all the best going forward. Thanks, Anne
Refusing to take responsibility for work commissioned by them
We had a false chimney removed by a roofer employed by NHBC - AFTER the work was done we noted that on one side of roof near the ridge was staining and mold - apparently that is nothing to do with them ?? to put it politely this decision is somewhat bizarre
10 de junio de 2026
Respuesta de NHBC
Hi Mr Major. Thank you for your comments. We are sorry to hear about the concerns you have raised regarding the work carried out and the subsequent issues you have identified.
If you would like this to be reviewed further, our Complaints Team would be happy to look into this for you. Please contact us via: www.nhbc.co.uk/contact/complaints. Thank you again for sharing your experience, and we’re sorry it has not been a positive one. Thanks, Anne
NHCB great experience
I contacted NHCB with some issues on our property. They were great, quick to make contact and go through the process to resolve.
Very professional too
18 de mayo de 2026
Respuesta de NHBC
Hi Sandhu. Thank you for your feedback.
We’re pleased to hear you found the process quick and professional.. Thanks, Chris.
Satisfactory outcome
Although the process took quite some to get a decision, once agreed to it was handled very professionally.
5 de junio de 2026
Respuesta de NHBC
Hi Rudy. Thank you for your feedback. We appreciate your patience while we worked through the process, and we’re pleased to hear that once a decision was reached, it was handled professionally. Your comments are valuable and help us continue to improve our service. Thanks Anne.
Very impressed
Very impressed. Dealt with our claim very quickly and gave us a detailed break down of the work required. This helped us getting in quotes to get the remedial work done.
2 de junio de 2026
Respuesta de NHBC
Hi Jez. Thank you for your kind review!
We're delighted to hear you were pleased with how quickly your claim was handled and that the detailed breakdown helped you arrange the necessary remedial work. We really appreciate your feedback. Thanks, Anne
Roof leaking
It took a few good months to get my case to a resolution but happened at the end !
1 de junio de 2026
Respuesta de NHBC
Hi Mr Siminiuc, thank you for your feedback. We appreciate your patience and we’re pleased your case was resolved to your satisfaction in the end. Thanks, Chris.
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