NHS Business Services Authority Opiniones 

I regularly receive repeat prescriptions being diabetic of which the surgery complete the paperwork when collecting. Received a letter stating that on a recent prescription the box had been ticked saying I was exempt on maternity grounds and I would have to pay for the prescription. I told them it was clearly a mistake by whoever filled the form in as I'm male and therefore not had any babies. No budging or common sense shown, just quite being quite insistent that I had to pay it and quoting loads of law. On top of that, I was told that because I was male and not had a baby they considered that abusive language!

To add to all that's said on here: I have never dealt with such an unprofessional 'service' in my life. Wrongly accused of not paying a prescription charge, despite my pharmacists fully confirming that I have and backing me all the way. Told that I am liable for a fine and refused to listen to anything I said or evidence provided. Caller was rude, arrogant, talked over me continuously and entirely unreasonable. He didn't introduce himself and I had to verify who he was before giving my details - I thought it was a scammer as his tone was so rude. These people should be investigated for appalling practice.
Update: I contacted my MP and the Guardian newspaper about my experience. As soon as the Guardian got involved the NHSBSA backed down, sending a 'statement' which totally contradicted all they had said to me before. This organisation is unprofessional and should be disbanded.

This service is simply gross. Badly communicated, a lack of empathy when dealing with ill people. This service treats us like criminals but guilty until proven innocent. I have spoken with several people via the awful website, that regularly goes nowhere, email and phone and not one made me feel like they were listening to me. They ignore important information, constantly quote laws and refuse to let you pay debts whilst at the same time putting charges on your debt due to them not helping. All this whilst dealing with people who are often seriously ill and suffer already with health anxiety and such mental health issues. This service is disgraceful.

Shocking behaviour! A year ago I was wrongfully accused of theft! Not paying for pre paymet certificates, not receiving one from them after paid for it either! When I showed them the evidence and the fact they owed me money as had actually paid twice for one lot of prescriptions I got an angry letter back saying it was my fault and I should check that the pharmacist in the Boots store should have done their job properly! As if! I have spoken to numerous people about this and they are doing this repeatedly to numerous people in the North East of England! Some people paying fines because they can't prove they had paid for it. It should be a criminal offence when people get scammed out of money in his way! There is no official body outside of the NHS to report this to either or oversee what they are doing. Another scandal like the Royal Maol one. Somebody please investigate what they are doing. There are more honest ways to get extra money out of people!

As other reviewers have commented, it's a pity that there isn't a zero star rating because NHSBA certainly don't even deserve one star!
My issue started last year when my NHS pension was reduced due to a change in tax code when I received my state pension. Long story (very long) short, I contacted one of their "agents" who assured me that any underpayment in NHS pension would be addressed and the NHSBA would issue a rebate. Just to confirm - rebate from NHSBA and NOT the HMRC. Since last August, I have made frequent phone calls to NHSBA, every time I am dealt with by someone working from home, every time I am given the same assurance - "Yes, we see you have a case and I will escalate this matter to the Team who will contact you within 3 to 4 working days"
Nothing heard. Ever. I submitted a formal complaint before Xmas and got a very dismissive response stating that HMRC were responsible for tax code changes - something I knew already! I appealed the outcome and received an e mail on 19 December assuring me that I would hear back within 40 working days.
Again - nothing. I have just emailed them again and received an apology and a promise that my issues are still being considered by a manager. Unless I hear back within the next week, I will escalate this to the Pensions Ombudsman.
I am appalled - but sadly not surprised - at the disgusting service received from this organisation. The problem seems to lie in the fact that the contacts are all people who are working from home, they all promise the same thing with no result! It's almost as if the process is designed to wear you down and eventually give up trying to get a solution. Clearly a lot of misinformation and I've had some really patronising emails treating me like a 9 year old who has no understanding of tax codes etc.
After working for the NHS for almost 30 years, this comes as no great shock - there is obviously a lack of care and urgency in handling complaints and the impression I get is that they just can't be bothered.
Just like the wider NHS - no interest and no accountability.

I understand that I was a few payments behind on my PPC because I have been struggling. Talk about being treat like a criminal, they were so unhelpful and demanded payment in full for the missed payments. They made it sound like I had deliberately not paid which is completely wrong as my business nearly went south a few months ago but they didn't care. As their was no way of giving feedback here it is the Geordie I spoke to didn't even know how to spell Humberside 🤔 isn't Newcastle just above Humberside pretty much!! He said I had ignore the emails, ah no I couldn't afford to pay my business emails so I haven't received the emails!! He didn't care less about the customer only about his job and his back pocket making him a jobsworth. Yes I have my own company now but it's early days and because of the industry that I am in i get paid on invoice not daily weekly etc it's almost a month in hand. If the guy reads this review you need to have a good long look in the mirror and the state of the economy and how much people are struggling. If it is down to management then suggest a change, you are entitled to suggest ideas to management that it should be fairer on its customers who are in debt. Brush up on your customer service skills, because I can see the long standing PPC service been taking through the courts for unfair practice and discrimination

Exactly like scam, ask me to proof I entitle for prescription which I did not use, didn't tell a single detail.

No better than scammers.
Despite having an active DD set up to pay for a prepayment prescription, they don't renew it at the end of the year, don't write to you to say the prepayment has ended and then fine you!
Absolute scum.

I wish I could give a zero...it happens in almost every year that they say I have to prove my pre-payment cert bc they cannot be sure I used the service fraudulently...they should have an updated record in their system but I guess no one cares...a shamble company.

Really not surprised to see one star rating. My mother had a NHS pension and when she died they didn’t deal with it correctly. Resulting in over and under payment to my father. I understand things go wrong but trying to get any sensible answer out of them has taken over 3 months. I compare with other organisations and just see poor processes, systems and no attempt to fix things first time.

Nothing short of scam artists and scumbags.

It's like they all know the script. Have no empathy. And even when you do try and pay the silly, extortionate fees (the lowest wage earners tend to be the ones funding them) it doesn't work.

Thier systems are broken. Thier helplines are just full of scum and they are basically a faceless company that love to take money of those who can't afford it..

26 pound fee, ramped to 126.

I asked one if they were happy taking money from families - and happy that they take food from the mouths of children.... they hung up on me.

Nothing but evil here.

If I could have scored a 0 I would have

I've just had an awful experience with upto 5 members of their staff, I received x 2 fines when they could of been done in x1. It seems to me any opportunity they can get your money. They will! It's a great money getting game for sure!!

Incompetent bullies.
They keep harassing you for information when you submit information there are always issues.

Your name isn’t correct this is wrong etc.

Bullies and sharks.

They are so dumb that they don’t communicate internally to see the information they keep HARASSING you for has already been submitted.
Predatory bullies!

Their a shower of shit trying to steal money from the poor!!i sent an email to them showing the letter of proof that im recieving esa,and they said that i need to send it in.a different format!trying to rob people!! Totall scum!!

I'd give zero stars if it was possible...

I wasn't told what type of job seekers allowance I was on so I recieved a letter "our system has flagged up you have been recieving free NHS prescriptions your not entitled to" I rang them and explained to them that
I didn't have a clue (genuinly) I was ill advised. So I rang them back asking to pay the £100 fine straight away to be told "oh no you have to wait for a letter from us before you pay it" really I just want to pay the damn thing in the same phone call "you need to remember you have up until Christmas eve to pay it/call us"

I had to wait for a letter to pay it WHAT LETTER?

I haven't recieved a letter or anything I mean come on who gives christmas eve as a date to remember!

TERRIBLE! How can I be fined whilst on maternity for getting a prescription: happy to pay the prescription charge but was ill advised by pharmacist that I qualify for exemption. Once a woman is pregnant the systems should be linked…why do I have wait weeks to get a MAT B1, but then nobody tells you about maternity exemption. Midwives should do them both at the same time or from the moment you have your first ultrasound. NHS are cheeky and have found a loophole to get money. Can’t afford £100 fine on SMP of £183 a week!!! The prescription for goodness sake was due to nearly dying from nearly getting sepsis! Disgusted.

I would give this service 0 stars if I could.
I bought a prepayment certificate and paid DD. 1 month I had a problem with the payment nit going out, so I got.in touch and arranged to pay the outstanding arrears of £11 something. Unfortunately I was left in a queue and due to my work an NHS practitioner I have very limited time to contact them.during their opening hours. I also work Saturdays as overtime, and I did try to call them, but unfortunately I work exactly the same time as they are open.
Now I recieve a letter saying I owe the full amount. I have been playing tennis with emails trying to sort this out, but all.they do is copy and paste the same email, and sign it from a different person. I am.proud to work for the NHS and have been for over 24 years, but I am disgusted at the lack of service I have recieved from NHS BSA. I agree with many other people that they are nothing but scammers, after a quick quid.

I believe this organisation purely exists to trick you into the convenience of a prepayment certificate so that they second they get an oppourtinity, they fine you.

I'd had one rolling for about a decade without any issues, then all of a sudden I got three PCN's through the door.

Apparently, the direct debit was cancelled, and now instead of paying 3 x whatever the prescription charge is, I owe them over £200.

I never cancelled it. I never would cancel it. Apparently though, it's my responsibility, and before each time you go and collect a prescription you should check you are eligible.

The people on the end of the phone sound robotic and have no sympathy, and simply tell you if you do not pay, then it will go to a debt collection company and will be out of their hands.

All of this just before Christmas is so depressing. The majority of people using pre payment/exemption are doing so because they cannot afford the alternative, so preying upon these individuals, shaking them up to generate money for the state, absolutely stinks.

I shall be writing to my local MP about this and I would advise you to as well. If you have been stung by them, it's time to act so if you're reading this, please join me in doing so.

Government organisations like this RELY on people like us to generate their income, and if we all withdraw together, it will crumble.

Shameful, horrific, unforgivable tactics - and yes in this country, it truly is a crime to be poor.

I thought I was the only one... but after reading through the reviews here I realise it's a common practice. Fined a total of £165 for a £20 prescription because I was stupid enough to follow the instructions they gave me. Instead of removing the £99 fine like they said they would they added £49 more. Real scumbags. I realise it's a ploy... give bad information so they can send out fines. A real money maker for them.

At the end of September i turned 60yrs and my usual auto renew pre-pay subscription that i have been using for 7+years and never missed stopped but NOT in September! It stopped in April obviously i hadn't noticed until i received a letter ( not in April when missed) they waited until October … now the letter accuses you of claiming free prescriptions fraudulently! I called nhsbsa straight away and said this was a total accident and could i pay the amounts missed then.. i was advised that i couldnt and would have to wait until i received other paperwork… well that day came a week ago when i received a penalty notice letter for the amount of £59 i was just about to pay when i received a second notice letter this was for another £59 plus a fine of £118.80 total payment of £236.80 🤯this has to be paid by 23 Dec 24 or i would incur further penalty's.. ive tried over and over to express that i have no money and am not working and that this was an accident.. after 4-emails to some sort of repeating robot im told over and over i fraudulently claimed free prescriptions and again telling me to pay up or ill be charged more!! What an appalling way to treat people !! Nhs you should be ashamed 🤬😡