NHS Business Services Authority Opiniones 

NHS pension contribution: Day time robbery on nhs employees. No body can question them, they increase and take areas any time they want consecutively in a year. How can someone be paying monthly pension worth nearly £700 and still they have excuse for deducting such amount from an employee in two consecutive months. Can’t believe they are getting away with this. No wonder many people have opted out. I learnt my lesson too late

I have been a Type1 diabetic for over 26 years now and have never paid for prescriptions since this date. Diabetes is a permanent health condition which has no possible cure so will never change. We are issued with a medical certificate which has to be renewed every 5 years. This is a pointless exercise as a Type 1 Diabetic's condition is permanent so will always be valid for a medical exemption.

Now the NHS Business Services Authority has issued a letter requesting payment of a fine for a my diabetes medication due to my medical exemption certificate expiring. There was no warning or no letter to say 'Please ensure your certificate is renewed', just a person on the end of the phone stating that the fine has been issued and if not paid it will be passed to a debt collection agency to take necessary steps to retrieve the debt and additional costs.
It's tough enough having to cope with a permanent illness like this but to have this land on you even after you have applied for a new certificate and explained your condition is permanent is unnecessarily brutal even if delivered in a calm voice on the phone.

My chemist has not asked for my medical exemption certificate in years when I collect prescriptions as I he's known me for so long and so he stopped checking it.

Why any government agency would insist on you having to seek a medical exemption every 5 years for a permanent disease which will blight your life forever is beyond me, adds to the stress of having diabetes in the first place and adds insult to a condition I have no control over.

I'm at a loss as to what to do.

Be wary of this scam. You will get your prescription payed for the duration but they won't remind you when it's due for renewal and then they will slap you with a hefty fine.

The problem is with the prescription pre-payment system. It's very easy for it to lapse and all you get from these people is an email, which is easily not seen. There are many our there with mental health issues or perhaps the elderly who are easy targets for these people.

Why don't you send a text to remind people, or link it to the NHS app to give a reminder? It's easy money, that's why.

They hit people hard with heavy, multiple fines. I can understand people having to pay for their prescriptions, but mistakes happen and this is too much. There are people who are struggling to heat and eat.

These people are parasites - leeching cash from those that make genuine mistakes. If you work for the NHS Business Services Authority, you should be ashamed of yourself.

Absolute bunch of incompetent muppets. Have paid for 8 years DD for prepayment yet these idiotas keep sending penalty notices.

Hope you lot are reading this...stop wfh and get these so called customer service back in one building....try calling you can hear screaming children tvs cars revving arguments. This shower couldn't make a cup of tea.

Are these people using Horizon as a system? (The flawed Post Office system?)
Incorrect data but the worst part is their BULLYING and ABUSIVE attitude.

I asked them to keep a call a supervisor admitted 'wasn't ideal'! Understatement of the century! A very RUDE, ABUSIVE & BULLYING employee answering their calls demanding money regardless. They sound like scammers. They basically are!

Is this Starmers new NHS? Abuse the most vulnerable in society? Demand money with menaces when none is owed? It's the reality.

Look at them the way they are.

THEIR ££££ MILLIONS OF INCOME IS FROM FINES.

Consider their history: Since real jobs in Newcastle ended, the toilet paper shuffling puppets who threaten you would otherwise be on the dole.

They've a huge sense of self belief. They've no choice and won't face the truth they are self serving extortionists.

Don't expect compassion. Here are the EXACT words of Karen, one of the puppets in their penalty charges department

"We do not make allowances for genuine mistakes, lack of knowledge, or even incorrect advice from healthcare professionals".

Their mentalities and punishment agenda is same as in Gov Ministries in a Stalinist communist country. I know. I lived in one. This country is on that road.

NHSBSA will be brought down in in due course

Genuine robbing rats! Taking from the people who keep this country with genuine mistakes. Hope u enjoy my money. You can all sit there counting up all the thousands you rob from the people that actually pay to keep this bin of a country whilst you break evey single rule you make. SCUM BAGS

If I could rate this service zero I would.
My husband who’s in his 70’s & in poor health received a £100 fine for accidentally ticking a wrong box….
I tried to explain in emails/phone calls it was a genuine mistake (never done this before) as at the time he was in a lot of pain & being taken for an emergency extraction at a new dentist surgery we’d been referred to.
I normally deal with form filling etc as my husband’s carer but, on this occasion I was parking the car & he thought he was ticking his consent for the tooth extraction.
It didn’t matter to this NHSBSA when I challenged this £100 penalty!
It’s like talking to robots with no reasoning or empathy…..they are on repeat, parrot fashion quoting ‘the Box was ticked’ it’s legal & binding pay £100 by the due date or an extra £50 will be added as a surcharge?
Absolutely, disgusting customer service, they certainly don’t like you challenging their authority!
It’s like talking to a robot, with no common sense!

These people are bottom feeders. There are many that genuinely forget (for many reasons) to renew their prescription prepayment.

There could be a system in the NHS App to remind you. Perhaps a system that informs your pharmacist to remind you. But no.

They will fine you to the maximum they can, time and time again. There are many elderly, or those with mental health issues who will get caught up in this. They could do a lot more with help and assistance, rather than punishing people.

These are the bottom feeders, legal criminals. They should be stopped.

Absolutely disgusting, fine for a genuine mistake no discussion. However when they make a mistake there is no issue. Also tell lies in emails and events that didn’t happen or are not factually. Just horrible organisation which the government have put together which deal with people who are vulnerable!!

They simply do not know what they are doing. Questions asked with no answers. Stock replies. Very much like TaskBot. Have had to initiate a complaint.

This organisation has not implemented the requirements of the improvements as suggested by the Commons Select Committee in 2019. My Medical Practice made a clerical error in my absence. The NHS BSA point blank refused to withdraw the PCN despite my practice admitting liability. It took my Practice Manager 7 weeks and repeated attempts between us, before the PCN was finally withdrawn. As the Commons Select Committee concluded their operational practices are not fit for purpose. This is yet another scandal waiting to break - after the recent Post Office and Rail Fare Prosecutions. This is crying out for a Lawyer with sufficient time to take them on - innocent patients are being unfairly penalised by a system that presumes guilt, rather than innocence.

Would rate no stats if possible.
I won't bore with my individual case suffice to say, when I made a reasonable representation why I didn't know the difference in their ridiculous ESA award system, all I got was template replies, even after asking for a review, which was replied to first thing the next morning, hardly a review!
Currently taking the complaint path, but they are purposely ignoring it so they can cause trouble by saying you haven't paid and increasing their invoice for money.
Every last one should be sacked, useless.
The fines should be scrapped, all you need is a requirement to bring proof of entitlement when you get your prescription, simple.

I have been reading other people's bad experiences dealing with NHSBSA and empathize with their plight.

Basically, I'm in receipt of Pension Credit and was informed by a CAB advisor that I would be entitled to free dental treatment. At the time I wasn't aware that Pension Credit is a two tier benefit. I later learnt that there is Pensions Savings Credit, which gives claimant access to free prescriptions and a periodic eye test only. Whereas, Guaranteed Pension Credit, gives the claimant access to free prescriptions, a periodic eye test, dental treatment and more recently the Winter Fuel Payment.

My nightmare started when I incorrectly ticked the wrong box and ended up with 3 x £100.00 penalty charges + one £50.00 surcharge for the late payment of the 3rd notice. This was in addition to the dental charges which came to several hundred pounds. I phoned them several times and tried to explain my mistake and on several occasions my calls were transferred to an automated survey feedback service.

On the NHSBSA documentation there is a warning "inappropriate words will result in the call being terminated." Inappropriate words appear to include "I didn't understand" and "your colleague told me to cancel my standing orders". In desperation I contacted my dental surgery and they asked for immediate payment of all dental fees. Over 2 visits my wife and I paid the dental practice for all my treatment.

Being fair to the practice manager, she wrote to NHSBSA and informed them that all my fees had been paid in full. She was extremely disappointed with their evaisive response and so I'm currently paying for all my dental treatment twice as I had to set up 3 standing orders to spread the expense of the penalty charges and dental fees.

I find that NHSBSA is a toxic culture, whereas the call handlers are frightened of their own shadows and apply "the use of inappropriate words" devisively to their full advantage. They all should be ashamed of themselves the way they disrespect elderly people.

I also took advice from the Westminster CAB and they gave me 2 advocacy contact numbers. So I prepared my statement together with supporting documentation and forwarded them to both agencies, only to be told by both that my case was too complex. Even Age UK were absolutely hopeless. Therefore, now I will seek legal advice via my local CAB and hopefully have my case refered to the ombudsman to resolve this nightmare!!

Absolutely disgusting. Completely insidious rules/organisation, capitalising on people's confusion and mistakes to inflate a huge fine beyond reasonable amounts. Absolutely no sympathy, patience or understanding from at staff member.
This makes me absolutely ashamed of our country. So many NHS workers work so hard and do such a great job, and this organisation shames them.

NHSBSA ripping me off for a prepayment prescription that I didn't know had lapsed.
They are issuing me multiple fines, even though I have spent £115 on purchasing a new prepayment prescription and have paid the first fine.
They've just issued me another PCN and they will continue doing it over and over again.
They should request the funds of the prepayment prescription that you have missed and just one fine, when you have made just one mistake.
NOT issue you fine after fine after fine.
It's like, unknowingly walking out with a bag of shopping.
NHSBCA are repeatedly fining you for every item within that shopping bag over and over and over and over and over again.
They are charlatans and they can take me to court where I WILL win.
Scammers

SBS submitted incorrect information about my pay to HMRC for 2 tax years, they have still not corrected this 17 months later. Shocking customer service with them not believing me that they had made an error for months.

Just accepting that I have to pay the penalty change notice, because they will not have any discussion otherwise and their departments won't talk to each other. Despite having evidence on my bank account app that a direct debit was set up, I was told it never happened. Then gaslit by being told it's my fault for not checking that payments were coming out each month for a prepayment certificate, despite there being no notice of any DD cancellation. The woman I spoke to definitely attempted to make me feel like a fraud.