I ordered a refrigerator shelf for our camper and it was the wrong one. I sent numerous messages with absolutely NO response. I would NEVER buy from them again due to HORRIBLE customer service!
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Consulta las opiniones de los clientes
I never got the parts I ordered a year ago. I have contacted Morgan Crafton, the owner, by phone and email several times but never got a response. She already charged the amount of $116.24 to my credi... Ver más
Update 3 days later: Customer Service contacted me with news that part was discontinued from manufacturer and a full refund was given. Customer Service was friendly and offered a discount on future... Ver más
DO NOT order from this company. I ordered a part, and several weeks later I still had no order number, confirmation, tracking info, etc. The payment was processed, and still no information on the or... Ver más
Información sobre la empresa
Escrito por la empresa
We know that keeping your Recreational Vehicle in peak operating condition is important to you, which means it is important to us,too! Our goal is to offer a wide range of parts and products at reasonable prices, and more importantly, best in class customer service. We are here to help with your RV needs so you can focus on enjoying the open road!
Información de contacto
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I just had a very bad transaction with…
I just had a very bad transaction with another supplier who showed a picture of one thing and shipped another and when I tried to return the item I ended up having to call the Better Business Bureau so it could be resolved
when I talk to Morgan she was so understanding and so willing to do whatever I needed done to get the correct refrigerator Morgan is an asset to your company very professional prompt and helpful what a pleasant person to deal with thank you very much so far I am very pleased with everything
Was extremely communicative and went…
Was extremely communicative and went above and beyond!! There customer service is awesome. T
The item arrived today
The item arrived today. We just ordered it a few days ago. We thought that was pretty fast. And it looks like just what we ordered.
The girl taking my order was terrific!
I needed some parts for our Norcold…
I needed some parts for our Norcold frig in our horse trailer. I could not find anything until I contacted Norcold directly and they were so nice and helped me immediately. Thanks!
The part came in quick and wasn’t…
The part came in quick and wasn’t damaged and it was the right part can’t get much better than that 🥳🥳
Norcold refrigerator order
Morgan promply answered my questions about the refrigerator and about shipping. I ordered the refrigerator and it was delivered the next week in perfect condition. I would definitely do business with this company again.
The kit should be supplied with the…
The kit should be supplied with the replacement door
I ordered a control board for my…
I ordered a control board for my fridge, unfortunately it was the wrong one.
Return went smooth and any contact was met with a happy and apologetic voice.
I will definitely use them in the future.

Respuesta de RV Fridge Parts Direct
Very helpful and walked me through the…
Very helpful and walked me through the process of buying a new fridge door and the accessories I needed for it...thanks for the excellent customer service

Respuesta de RV Fridge Parts Direct
Received my door tray today
Received my door tray today. It took several weeks, but was forewarned about the long delivery time when I first ordered. We were pleased to find this hard to find item. Would shop here again.

Respuesta de RV Fridge Parts Direct

Respuesta de RV Fridge Parts Direct

Respuesta de RV Fridge Parts Direct

Respuesta de RV Fridge Parts Direct
When I order my parts I was upset…
When I order my parts I was upset because I received damage parts but I send them an email they replaced it right away so I’m very happy I will order more items from them

Respuesta de RV Fridge Parts Direct
Doesn’t work
I assume the circuit board you sent is good but after following the instructions carefully, it still doesn’t work. I had an online person here who was helping but that person has stopped responding.
i got the right part and in record time…
i got the right part and in record time with the help of ur parts representative.
I ordered the wrong door bins and the…
I ordered the wrong door bins and the service department was fast and great to get back to me the next day.
DE-0051 Door Shelves
Morgan is an absolute pleasure to work with! Very attentive and went above and beyond to get me the parts I needed. Highly recommended for any of you Norcold parts needs.

Respuesta de RV Fridge Parts Direct
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