Northwesttradecentre Opiniones 

214
•
TrustScore: 4.5 sobre 5

4,5

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Consulta las opiniones de los clientes

Valorada con 5 estrellas sobre 5

Ian has been amazing, very helpful and patient as I put a deposit down 3 or 4 weeks before actually picking the car up as I was waiting for a payout. Answered all our questions and never felt forced i... Ver más

Valorada con 5 estrellas sobre 5

Unreal customer service! Nathan took the time to sort me out, despite my million requirements and the lads kept it super upbeat and helpful! Thank you so much!! x

Valorada con 5 estrellas sobre 5

I bought a car from north west car centre and the staff were all so lovely and reassuring with the whole process of buying the car. I dealt with Haider and he gave me updates on the vehicles process... Ver más

Valorada con 2 estrellas sobre 5

The sales process was fine but the aftercare was disappointing. The car was supplied with no AdBlue and so fault lights came on the day after purchase. There was also a fault with the front linkag... Ver más


Información de contacto

4,5

Excelente

TrustScore: 4.5 sobre 5

214 opiniones

5 estrellas
4 estrellas
3 estrellas
2 estrellas
1 estrella

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Ha contestado el 68% de las opiniones negativas

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4,5

Todas las opiniones

(214)

210 opiniones en los últimos 12 meses

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Valorada con 5 estrellas sobre 5

Nathan helped me out through out the…

Posted 16-2-26, Nathan helped me out through out the entire process and was very patient. Thank you

23-2-2026, there have been issues with the vehicle since day one. Communication with NWTC is ongoing. Will update my review accordingly.

16 de febrero de 2026
Opinión espontánea
Valorada con 5 estrellas sobre 5

Thank you Jay

Jay made the whole car-buying process smooth and stress-free from start to finish. He was friendly, professional, and really took the time to understand what I was looking for. There was no pressure at all — just honest advice and great customer service.

He answered all my questions clearly, kept me updated throughout, and made sure everything was sorted quickly and efficiently. The car was exactly as described and I'm really happy with my purchase.

If you're looking to buy a car and want someone trustworthy and helpful, I'd definitely recommend asking for Jay. Thanks again for all your help!

14 de febrero de 2026
Opinión espontánea
Valorada con 5 estrellas sobre 5

I enquired about a mini clubman estate

I enquired about a mini clubman estate, I had asked for a video and other related ? S.
I was dealing with Wayne who has over 40 years experience and he dealt with my inquiries efficiently with no pressures at all, which made such a difference to me, Wayne was extremely helpful and went beyond and above to get the information I had asked for even out of his working hours as I messaged him on WhatsApp, he kept me up to date with all relevant information and service getting done etc
I live 7 hrs away from the centre which made no difference as I was confident everything be done thst I had asked for and about
My friend collected my car today to drive home for me and I was sent a departure video entailing everything inside and where all things are and the navigation and phone connection and the outside of the car , it was spotless inside and out , I cannot fault the service I received from my first enquiry to today and having the 3 years warranty is just brilliant, can’t wait to see my car later today , thanks again Wayne for everything much appreciated 26/01/2026

26 de enero de 2026
Opinión espontánea
Valorada con 5 estrellas sobre 5

Kieran

Lovely dealership. All staff were brilliant, Kieran went above my expectations! So happy with the car.

23 de enero de 2026
Opinión espontánea
Valorada con 5 estrellas sobre 5

Fab service

Junaid was an exceptional sales rep! Fantastic service talked me through everything I needed to know a real gem!

14 de enero de 2026
Opinión espontánea
Valorada con 1 estrellas sobre 5

Purchased a vehicle just prior to…

Purchased a vehicle just prior to Christmas, communication pre collection was great.

However as soon as I paid for and collected the car various problems were evident.

Sadly I've had no response which is a shame given it was a Christmas present and it's disappointing being ignored.

Car has the following faults:

1. Wrong mirror glass fitted, from a later facelift car, blind spot monitoring error on dash.
2. Coolant cap split, error on dash low coolant level, unable to top up as the cap is split and cannot be removed. Someone has previously tried to remove it and damaged it.
3. Only 1 x rear door locks, all other doors won't lock.
4. Drivers heated seat doesn't work.
5. Missing battery cover under bonnet.

Given the lack of any response I'll likely be returning the car for a full refund shortly and will buy another one elsewhere.

19 de diciembre de 2025
Opinión espontánea
Valorada con 1 estrellas sobre 5

Terrible aftersales service and zero accountability

I purchased a Ford Kuga from this company in November 2025. Within the first week, the car broke down.

Breakdowns can happen, but the real issue was the aftercare. Phone calls were not returned, recovery and repair collections were booked and then no one turned up, and I was repeatedly given information that turned out not to be true. Communication was poor throughout, and I constantly had to chase for updates.

Due to the ongoing issues and lack of support, I was left with no option but to reject the vehicle. Even after rejecting it, I then had to chase for my deposit to be returned, which only added to the frustration.

This has been, without question, the worst car-buying experience I’ve ever had. I would strongly advise others to think carefully before dealing with this company.

23 de diciembre de 2025
Opinión espontánea
Valorada con 1 estrellas sobre 5

Stay away. Terrible service from James (General manager)

Purchased a car last year. (Golf GTD)
The vehicle had a gearbox issue and after months of stress it was returned under warranty although they tried everything to avoid refunding me. Months on the vehicle/logbook was kept in my name and I received fines due to no insurance and tax although the vehicle was returned months prior.
James had agreed they were responsible for these fines however isn't willing to pay for them or even speak to me when I call.
He advised I would need to appeal with the court, which is a lengthy process and would also then mean I would have to attend court months down the line to plead our innocence, which would of course cause loss of earnings.
Stay well away from these guys!

Faulty cars and rubbish customer service.

22 de diciembre de 2025
Opinión espontánea
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Respuesta de Northwesttradecentre

We’re disappointed to read this review, as it does not accurately reflect the steps we took to support you throughout this matter.

To clarify the record: the vehicle was fully refunded and the deal cancelled. The DVLA was notified of the change in ownership, and we also wrote directly to them regarding this issue. In addition, we provided you with a formal letter to assist with any appeals relating to fines issued after the vehicle had been returned. We also supported you with a courtesy car during the process.

Once the vehicle was no longer in your possession and the refund completed, any fines issued are determined by DVLA and enforcement authorities based on their records and timelines, which are outside of our control. For this reason, we advised on the correct appeal process rather than avoiding responsibility.

We believe we acted reasonably, transparently, and with goodwill throughout, and we strongly disagree with the suggestion that we were unhelpful or at fault. Nonetheless, we regret that the situation has caused frustration.

We remain open to constructive communication to close this matter appropriately.

Valorada con 5 estrellas sobre 5

Great service

Great guys, patient with us and knowing our circumstances was able to sort us a temporary car until our new purchase was ready.

20 de noviembre de 2025
Opinión espontánea

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