Norwich Trust Limited Opiniones 

266
TrustScore: 5 sobre 5

4,8

Aunque no verificamos reclamaciones concretas porque las opiniones son propiedad de sus autores, es posible que marquemos las opiniones como «verificadas» si podemos confirmar que ha tenido lugar una interacción con la empresa. Más información

Para proteger la integridad de la plataforma, nuestro software automatizado disponible las 24 horas examina todas las opiniones en nuestra plataforma, tanto si están verificadas como si no. Esta tecnología está diseñada para identificar y eliminar contenido que incumpla nuestras directrices, incluidas las opiniones que no están basadas en una experiencia real. Sabemos que es posible que no detectemos todo pero puedes denunciar lo que pienses que se nos haya escapado. Más información

Consulta las opiniones de los clientes

Valorada con 5 estrellas sobre 5

Absolutely brilliant service from start to finish. Abbey Nichols was amazing throughout and made the whole process feel easy and stress free. Communication was spot on, everything was explained clear... Ver más

Valorada con 5 estrellas sobre 5

Having recently dealt with Norwich Trust and in particular, Ryan Beeson, I was impressed about how easy and efficient this loan was to organise through this company. From the start, all emails were re... Ver más

Valorada con 5 estrellas sobre 5

All I can say is what a great service From start to finish, from the application to receiving funds took less than 24 hours. The call handler i spoke with was lovely and was able to ensure affordabil... Ver más

Valorada con 5 estrellas sobre 5

I applied for a loan to consolidate my credit card debt into one lower monthly payment, which can be quite a daunting process, but the team at Norwich Trust were so understanding and friendly. Huge sh... Ver más

Información sobre la empresa

  1. Servicio financiero no bancario

Escrito por la empresa

Norwich Trust Limited ("Norwich Trust’’) is a direct lender providing unsecured loans to homeowners. We differentiate ourselves from the majority of other lenders by lending solely to homeowners (in England, Scotland and Wales), allowing us to offer competitive rates for our loans. Our loans are suitable for those who have little equity or who don’t want to risk their home with a secured loan. If you are a customer of ours feel free to let us know what you think of our service.


Información de contacto

4,8

Excelente

TrustScore: 5 sobre 5

266 opiniones

5 estrellas
4 estrellas
3 estrellas
2 estrellas
1 estrella

No consta que haya invitado a opinar recientemente

Esta empresa no ha enviado invitaciones a sus clientes recientemente, por lo que es posible que las opiniones no sean representativas

Ha contestado el 100% de las opiniones negativas

Suele responder en menos de 1 semana

Así usa esta empresa Trustpilot

Descubre cómo se obtienen, puntúan y moderan sus opiniones y valoraciones.

4,8

Todas las opiniones

(266)

75 opiniones en los últimos 12 meses

Escribir una opinión
Trustpilot no permite a las empresas ofrecer incentivos ni pagar para ocultar opiniones. Las opiniones son propiedad de los usuarios y no de Trustpilot. Más información

Valorada con 1 estrellas sobre 5

Before people think its because i didnt…

Before people think its because i didnt get offered a loan and im being negative ... i got offered one. However 5 phone calls later..4 hours of wasted time.. being scrutinized for every spend on your accounts... asking for joint accounts when they have your credit file in front of them. I wouldnt bother unless you are desperate. You feel like a convict.

11 de octubre de 2024
Opinión espontánea
Logotipo de Norwich Trust Limited

Respuesta de Norwich Trust Limited

Dear Xx,

Thank you for your feedback.

Apologies, we were unable to assist you in this instance.

Unfortunately, we are unable to identify you from the details you have provided, so I can only respond in general terms.

As a lender our assessment of an applicant’s financial position needs to evidence that the amount borrowed is affordable, now and for the duration of the loan. We request Open Banking data, as part of the process which provides a much broader view of an individual’s financial position, than the credit search. This can often display items of credit which are not visible via the initial search.

Throughout our customer journey (via automated communications and direct contact with staff), you should not be informed that your loan is approved (offered) until we have concluded all of the above checks and funds are ready to be released. It is not possible to confirm approval until this point.

If you would like us to investigate this further, please send your information to underwriting@norwichtrust.co.uk (FAO: Brendan Wilson).

Kind regards

Brendan Wilson
Head of Lending

Valorada con 5 estrellas sobre 5

Amazing service and customer oriented.

Amazing service and customer oriented.
Ryan was brilliant and very helpful.
Thank you

11 de octubre de 2024
Opinión espontánea
Logotipo de Norwich Trust Limited

Respuesta de Norwich Trust Limited

We’re very happy to hear your positive thoughts on our service. Thank you Ella

Valorada con 5 estrellas sobre 5

Great experience

Norwhich trust especially ryan was so helpful explained everything so clearly to me went thru it all and understood my situation talked to me like a human being and had compassion I am so glad I choose norwhich trust the hole process was easy and simple to do and couldn't believe how quickly I received funds 1 hour after call I was expecting maybe a week or few days it has took so much preasure off me with worry and now instead of paying out on all different cards etc I have only the 1 monthly.

10 de octubre de 2024
Opinión espontánea
Logotipo de Norwich Trust Limited

Respuesta de Norwich Trust Limited

A human approach to lending is something we pride ourselves on, so we appreciate your lovely review. Thank you

Valorada con 5 estrellas sobre 5

Great service

What a service this company provide , one happy settled man tonight and a massive weight off my shoulders , thanks again too Monika she was awesome 😊

3 de octubre de 2024
Opinión espontánea
Logotipo de Norwich Trust Limited

Respuesta de Norwich Trust Limited

We’re very happy to hear we helped with your burden. We’ll pass on your review to Monika and the team. Thanks Paul

Valorada con 5 estrellas sobre 5

Amazing really helpful and explained…

Amazing really helpful and explained the process and gave time to think nothing rushed

2 de octubre de 2024
Opinión espontánea
Logotipo de Norwich Trust Limited

Respuesta de Norwich Trust Limited

It always makes us very proud to hear our customers find our team both helpful and patient. We truly appreciate your comments, thank you Jamil.

Valorada con 5 estrellas sobre 5

Great customer service

Daryl definitely went above and beyond to help me with the application process. Once it was confirmed I received the funds the next day.

23 de septiembre de 2024
Opinión espontánea
Logotipo de Norwich Trust Limited

Respuesta de Norwich Trust Limited

We’re pleased to hear you found Daryl exceeded your expectations. We will be sure your comments are passed onto him and the team.

Valorada con 5 estrellas sobre 5

The process was so smooth

The process was so smooth, speaking to Lauren was so easy, she was friendly and so professional, really put me at ease about the process.

27 de septiembre de 2024
Opinión espontánea
Logotipo de Norwich Trust Limited

Respuesta de Norwich Trust Limited

We’re very proud of our personal approach to customer service, so it makes us really happy to read such lovely reviews about our staff. Thank you Clare

Valorada con 5 estrellas sobre 5

Applying was so easy and painless

Applying was so easy and painless
And Monika was so pleasant and understanding taking me through the whole process step by step she was courteous and very professional would definitely recommend.

25 de septiembre de 2024
Opinión espontánea
Valorada con 5 estrellas sobre 5

Highly recommended

The advisor that helped me was Lauren Hall. She was really helpful friendly and made the process easy from start to finish. She called at the time she said she would each time and was very professional.

18 de septiembre de 2024
Opinión espontánea
Valorada con 5 estrellas sobre 5

Ryan was so helpful and professional…

Ryan was so helpful and professional through the process.
This was my lifeline to help me get back on track financially and without them I don’t know what I would have done.
The customer journey from start to finish was excellent.
Thank you so much and thank you Ryan!

17 de septiembre de 2024
Opinión espontánea
Valorada con 5 estrellas sobre 5

The guys were absolutely awesome!

The guys that processed my loan were absolutely awesome from start to finish 👌...Lauren couldn't complete my affordability check because I didn't have sufficient time on the day...she suggested that we finish some days later as she will be starting her annual leave the next day but I said I would really want to get this out of the way and she agreed to call me from home whilst on annual leave and phone appointment was scheduled for 1pm...and bang!!! @ 1pm the next day my phone rang and the affordability check was conducted and concluded...Stuart King stepped in the next day to finalised the process, within few hours the loan was approved...the best part of these guys, especially Lauren, was the fact that they deal with you as humans not as robots...they try to understand your circumstance and probably step into your shoes...they spoke with empathy and displayed the highest level of professionalism with a touch of humanity!!! Nice one guys, am really pleased!

12 de septiembre de 2024
Opinión espontánea
Valorada con 5 estrellas sobre 5

Thank you India

India your amazing thank you so much
1 in a million, calm, collective and takes her time, she need a pay rise or promotion.

9 de septiembre de 2024
Opinión espontánea
Valorada con 1 estrellas sobre 5

Their Affordability assessment doesn't…

Their Affordability assessment doesn't add up logically and when talking to the underwriting department trying to explain, they didn't want to help and were very robotic.

6 de septiembre de 2024
Opinión espontánea
Logotipo de Norwich Trust Limited

Respuesta de Norwich Trust Limited

Dear Anon,

Thank you for your feedback.

It is not possible for us to investigate your individual concerns and to respond to you personally. However, If you would like us to look into this, do not hesitate to contact us directly at underwriting@norwichtrust.co.uk (FAO: Brendan Wilson).

All of our applications are reviewed manually, by one of our underwriting team and we pride ourselves on the personal service provided. Our agents assess a combination of credit search information and open banking data, to understand if the application fits our lending criteria.

Although I understand that the loan repayments appear affordable to you, when it comes to granting a loan, we have to ensure the loan meets our criteria as we do not want to place customers in a position that makes the loan repayment unaffordable now (or in the future).

Unfortunately, it appears we were unable to help in this instance.

Kind regards

Brendan Wilson
Head of Lending

La experiencia Trustpilot

Cualquiera puede escribir una reseña en Trustpilot. El autor de la opinión tiene derecho a editarla o eliminarla en cualquier momento y solo se mostrará mientras su cuenta esté activa.

Trabajamos con especialistas y tecnología avanzada para salvaguardar nuestra plataforma. Descubre cómo combatimos las reseñas falsas.

Más información sobre el proceso de revisión de Trustpilot.

8 consejos para escribir buenas reseñas.

La verificación puede ayudar a garantizar que sean personas reales las que escriben opiniones que aparecen en Trustpilot.

Ofrecer incentivos a cambio de opiniones o pedirlas de forma selectiva puede sesgar el TrustScore, lo que contraviene nuestras directrices.

Leer más