I can't fault the customer service. I purchased a few notches and a band early 2026. The claps is magnetic, but reasonably strong: so I was heartbroken when I looked down one day after getting home to... Ver más
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Consulta las opiniones de los clientes
Almost impossible to get spacers onto bracelet - had it three months keep trying can’t get it together - massive let down as idea of them is great Bought another 2 as gifts - now sitting not used a... Ver más
Bought an orange rope bracelet with 2 notches as a Father’s Day gift. There was a small error with the personalisation but a new notch was dispatched immediately and arrived the next day - great comms... Ver más
La empresa ha respondido
Ok so we bought a Notch bracelet maybe with average expectations and we were so surprised …. The BEST magnet on any bracelet we have ever had, so strong. A really sturdy and nice looking piece.... Ver más
Información sobre la empresa
Escrito por la empresa
Celebrate your passions in life with NOTCH! Charm bracelets where you choose the message. For the runners, the walkers, the scholars and the swimmers. The animal lovers, the gym-goers, the winners and the never-give-uppers. Whatever your story, we've got something for everyone! If it's worth celebrating, its worth Notching! https://notch.io/
Información de contacto
120 Spring Bank, HU3 1QJ, Hull, Reino Unido
- 03330150143
- hello@notch.io
- notch.io
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Unsurpassed customer service
Unsurpassed customer service. My notches always arrive within one or two days of ordering. Recently I decided that my bracelet was still a little big even with the collection growing, so I contacted the company. They offered to make me a custom length bracelet to replace it and were extremely quick off the mark with responses. Bravo.
I love my notch bracelet
I ordered my notch bracelet and because they are made individually it took 3 days to arrive I have had several stainless steel bracelets before and for whatever reason they failed this is like paracord fasten together with a super strong I would even say an iridium magnet the notch are fastened on by rubber tight rings so they won't fall off should the magnight get pulled apart. The notches are vast and varied I will be buying several more I can't say how much I love mine so much.
Perfect customer service
Perfect customer service. I have a few Notches and I noticed that one of the rubber spacers had broken off. I sent a message to the online chat, had a reply on the Sunday and replacements arrived Wednesday. Faultless.
Amazing customer service
We unfortunately had an issue with the original bracelet ordered as it seemed to have dropped off in under a week, however NOTCH replied to my email straight away confirming i would be able to get a free replacement.
Couldnt ask for any better customer service it was absolutely amazing and so fast!!
Clasp of poor quality
The clasp on the bracelet just isn't safe lost two of these second one to replace the first and a lot of notches. Notch were really helpful and gave me a replacement bracelet free but the charms are expensive and have lost about £400. Buy with caution am trying to source a bracelet with a proper fastening that will accommodate the charms. Do not use a notch bracelet for your charms. I was devastated to lose mine. This happened in 2022
Superb
Superb service from Notch. I ordered a bracelet and customised Notch. But the Notch delivered was not what I wanted.
My fault? Their fault? Not sure, but they exchanged my Notch for a new one with better symmetry 🐦
Super fast delivery too.
PLEASE BE WARNED FOR CLASP FAILING
PLEASE BE AWARE WHEN SPENDING A LOT OF MONEY EVEN IF YOU LOOK AFTER THE BRACELET MINE STILL FELL OFF 13 CHARMS ALL GONE
I was so excited to receive this as I’ve had many that have been lost. Great reviews in durability and strong fastening, spent £200 of Christmas money to build my bracelet with personalised charms to only have it fall off. Not even had it two months, same awful quality as Pandora where you pay money and they still fail and fall off. Would never purchase again. As bad as Pandora in flimsy clasp and lost charms.
Great product and even better service
I needed to replace my bracelet that I have had for nearly 4 years, they were both amazing in their helpfulness and the speed of resolving my problem. I wear my bracelet all the time and its a great way to remenber some great events in my family and my own life, it always brings a smile to my face.
Best customer service I have received
Firstly the bracelets are great. My partner and I both have one and have started collecting Notches for each other after being disappointed by a Pandora bracelet. My brother has also just ordered for his wife too.
Unfortunately, my partner lost her bracelet (I don’t think this was a fault with the clasp as they are very strong) but the customer service was second to none. They had resolved it straight away, came up with a great solution and to my emails in under 5 minutes, even on a Sunday.
Great product, my daughter loves it.
Really lovely product and quick customer service response to a query. My daughter loves her medical id NOTCH bracelet, it’s so modern compared to others and it gives me peace of mind knowing that all her conditions, as well as emergency contact details are on the notches.

Respuesta de NOTCH
Poor magnetic clasp not secure
Bought 2 of these bracelets with 6 notches on each as the second one was to replace the 1st bracelet that was lost due to the magnetic clasp and yet again lost 2nd bracelet due to magnetic clasp.
Bought for adult not a child so no rough play was involved when lost.
Required if they did another type of clasp but unfortunately they only do magnetic ones. Which is a shame unfortunately don’t think I will be paying £131 for another bracelet just to loose it

Respuesta de NOTCH
Notch has great customer service
Notch has great customer service. I received my bracelet yesterday morning but there was a charm missing from my order. I contacted them on their chat function and had a response within a few minutes and a promise to send out a replacement. I received my replacement charm this morning...... within 24hrs of contacting them.
The bracelet quality is excellent - Thanks Notch
Amazing company
Amazing company. I love my notch bracelet and it's great to have a reminder of my achievements. The company's customer service is by far the best I have ever received from ANY company.
Top-notch!
Bought an orange rope bracelet with 2 notches as a Father’s Day gift. There was a small error with the personalisation but a new notch was dispatched immediately and arrived the next day - great comms throughout. My husband is delighted with his gift. It looks cool, bright and is good quality. He especially loves the personalised notches from each of the children. Thanks Notch - top-notch stuff!

Respuesta de NOTCH
Nice design and easy to remove and put…
Nice design and easy to remove and put back on. Looks sturdy.
Don't buy the leather one!
Bracelet was exactly what I was looking for in appearance. Unfortunately, the bracelet is only a relatively thin covering of leather, which means that it has worn through in less than a year. The search continues!

Respuesta de NOTCH
Wat een slechte kleding komt…
Wat een slechte kleding komt rechtstreeks uit China en stelt echt niks voor! Jammer weggegooid geld!

Respuesta de NOTCH
Fantastic company
Our whole family own Notch bracelets, we love how each one is personalised and the wide range of bracelets and charms that they have available. The bracelets and charms are of a high quality.
The customer service is fantastic, so helpful, friendly and ultimately ensuring that any problems or issues are resolved
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