I was SO excited when I was directed to…
I was SO excited when I was directed to this site by my Granddaugher (age 18 tomorrow, Jan 1st) who is going on her first snowboarding trip soon. I excitedly looked at their web site, and would have bought the tee shirt that features on their web site had it been available, but it seems not to be, SO I chose and ordered an alternative, similar tee shirt from Reckless`s range in good time for Christmas. I was SO excited by this, because I thought she was going to LOVE this item, as, like their modelled item, it would be dead `in your face`, and outstanding - black and vibrant colours against the white snow. I placed the order and was immediately SO impressed by their Order Processing and particularly D H L`s courier service, watching its process through Canada and to E.M.A. until its arrival at my door, so promptly. Because of the high expectation that I had, having looked at all of the company`s range of products, and anticipating that the colours would be as vibrant as their modelled items, my initial reaction was one of disappointment. The lithography, as I later wrote to them, looks `wishy washy`, already, and it has not even seen a washing machine, which it will certainly do after numerous tumbles in the snow of a novice `boarder`. I hurriedly wrote to the company attaching a photograph of the tee shirt, as compared to the one on their photograph, in the hopes that I could have achieved an alternative, expecting their admission that this article was not `up to their usual standard` and I could get an alternative delivered still in time for Christmas, - and - well - let`s just say that the events that have followed have been less than satisfactory. Dealing (via email - six hours behind GMT) - and time marching on - with a customer service `unnamed person`, with little or no interest in the situation, I was offered a return or exchange (at my cost - and having paid £9.00 for delivery, needless to say it will cost ME the same amount to return it, OR I could receive 50% of the amount that I had paid (once again, for the top, not including of course, the postage). I decided to give the top to my Granddaugher (with a back up top from a company beginning with `H`, already packed for Santa in case she didn`t like the Reckless one) - and crossed my fingers that she would be less `picky` than me; I handed the package to her on Christmas Day, and off she went to try it on - It came off faster than it had gone on - with the polite comment, "I just dont wear long sleeved tee shirts Nanny" ! "Out of the mouths of babes" - Despite her being totally unaware of my own opinion, - she didn`t want to keep it. So - One thing is sure, it certainly is not going back to Canada, for a round trip of £18.00. Nanny, Reckless by name, and Reckless by nature, will be wearing it under a sweater.
25 de diciembre de 2023
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