I think this company is brilliant. I had a problem with my dicer blades breaking and they were so good they actually sent me 2 new ones and so quickly. Unfortunately they were for the new machine not... Ver más
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Consulta las opiniones de los clientes
We owned one of Nova UKs original dicing machines which sadly broke. However, in a way this was a good thing as we are now the proud owners of a much better model which arrived very quickly after ord... Ver más
Delivery was fine. The problem was a very poor-value product. The beater can be bought for about GBP 7. A small plastic 'stand' and cheap polythene (not even polycarbonate) beaker and poorly-fitting l... Ver más
I did experience an issue and couldn’t get hold of the company by phone. However I emailed and received an almost immediate response which is all you can ask for. However I think you need to be able... Ver más
Información sobre la empresa
Escrito por la empresa
Intelligent, creative and innovative products for your home and kitchen. Discover more at: www.novauk.com
Información de contacto
Reino Unido
- novauk.com
4,0
Muy bueno
370 opiniones
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This gets used every day.
I bought the slicer from a show, one of the fitting broke, I emailed the company and they replaced immediately.
It's a great gadget and I will use it every day. Highly recommend
26 de junio de 2024
exhibition
I bought Nova slice & Dice from the Exhibition, when i tried using the product second time the blade boke few of the square ones came off. I spoke to customer care and was promised a replacement blade, its been 6 weeks and as yet i have had no replacement. I would not recommend anyone to buy the product, as there is no customer service either.
7 de abril de 2024
Opinión espontánea
Respuesta de Nova UK
I am very sorry for the delay in receiving your blade! Are you able to message me personally with your address and size/colour of your broken part? My email address is: lauren@novauk.com. I am trying to locate your original email but unfortunately cannot seem to find it. I apologise again for this. Kind regards, Lauren.
Respuesta de Nova UK
Thank you for your lovely review :)
I bought a nova multi quirl last year…
Update. Blame royal mail, they lost it. When I can contacted Nova again another one was sent out straight away. Good customer service.
4 de mayo de 2024
Opinión espontánea
Respuesta de Nova UK
Thank you for updating your review and letting us know it got to you safely this time! :)
Dicer - replacement part
I bought my dicer in June 2023 from The Royal Bath & West and I have used it A LOT! However I did have an issue with a split in the chopping part of this and so it made using difficult. I went to the Royal Bath & West this year and was prepared to purchase a whole new item. The representative told me to contact Nova via the website and they would replace said part. I am very pleased to say they did just that - sent me a replacement part, no quibble and at no cost. Very impressed with the item and this company. If you find chopping fruit and veg a pain - get one these. Thank you for fantastic customer service.
13 de junio de 2024
Opinión espontánea
Respuesta de Nova UK
Thank you for such a lovely review and I'm glad you are enjoying your dicer! :)
Satisfaction. From ordering to delivery all steps…
From ordering to delivery all steps were handled very well. Product is ideal, thank you.
2 de junio de 2024
Respuesta de Nova UK
Thank you for your lovely review!
Purchased last year at the Good food…
Purchased last year at the Good food show. The small blade has fallen apart. Tried to email company.. no reply. Probably best AVOID buying.
6 de mayo de 2024
Opinión espontánea
Respuesta de Nova UK
Hi Tim, I am very sorry about this. Can you email me directly so I can sort this for you? My email address is: Lauren@novauk.com
Thank you :)
Replacement for broken dicer
I got very good support from the support team when I reached out. In fact I got a replacement via post and an apology for the inconvenience. My previous review was premature as I got a reply later today. I am happy.
30 de abril de 2024
Opinión espontánea
Respuesta de Nova UK
Hi, Thank you for updating your review and letting us know you are happy! Hope you enjoy your product :)
Quick delivery
Quick delivery. Excellent product . This is the second one I have purchased.
5 de mayo de 2024
Needed a new blade for my veg chopper
Needed a new blade for my veg chopper - easy to order and came relatively quickly at a fair price.
28 de abril de 2024
Poor customer service…
Ordered 2 items which were delivered however there was a part missing from the box of the Nova Dicer. I emailed them several times with the order number and sent a message via their website asking about a replacement but never got a reply.
10 de abril de 2024
Opinión espontánea
Nova slice and dice
Great bit of kit does as demonstrated, found you have to cut onions a bit smaller or the blades bend , ordered new cutter , came on time all working as before, I recommend buying one of these they are very handy
9 de abril de 2024
Well Worth Buying From.
This company is excellent,great range of products,brilliant website,that is easy to use,i have purchased a few items now,quality is first rate,delivery was quick,and the products work as described,i am very impressed,and will definitely buy from them again in the future.
31 de enero de 2024
Great space savers
27 de enero de 2024
Pans
Good demonstration at events.
Aftercare and help not interested.
28 de diciembre de 2023
Opinión espontánea
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