I believe the advisors name was Trixie, I spoke to her on 2nd October 2026. I was calling to advise that I had just been made redundant and I could not afford my next payment. Trixie... Ver más
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Consulta las opiniones de los clientes
I haven't had much experience with finance company's but so far Novuna have been really great. I have no complaints of the service they have provided. Everyone nice and polite and very friendly. I... Ver más
La empresa ha respondido
I have used Novuna 3 times for different things that I have needed large amounts of money quickly over the years ! I have not been disappointed for a fourth time thank you for being there for me 🙌🏻... Ver más
Never thought I would have such a great experience I am so happy with Novuna which I have 3 diffident Lao. X2 interest free and other at 6% doe 3 years which almost over and my next big loan will be a... Ver más
La empresa ha respondido
Información sobre la empresa
Sobre Novuna Personal Finance
Escrito por la empresa
Need a great Personal Loan?
Come direct to our website for our low rates and exclusive loan options. Our great loans start from just 6.9% APR Representative (based on £7,500 to £25,000).
Who are Novuna?
A leading financial services company, we provide effective Retail Finance options to thousands of big name brands, as well as Personal Loans to help you access the cash you need sooner.
We lent over £3 billion to customers in 2025, allowing them to make big purchases, create memories or enjoy once-in-a-lifetime moments. All without worrying about paying for it upfront.
We don't offer lease vehicles - If you're looking to leave a review about Novuna Vehicle Solutions, that is a completely separate business to us.
We tailor our innovative solutions to match the things you want to buy, from home improvements to holidays, making the process as easy and stress free as possible. And we combine it with award winning customer service.
That's what makes us different.
About us Personal Loans Car Loans Home Improvement Loans Debt Consolidation Loans Holiday Loans Wedding Loans Small Loans
Just some of our awards
We're leaders in our field
We've been named the UK's Best Personal Loan Provider for the last 12 years running. We are also proud to have once again won the official Feefo Platinum Trusted Service award. This is the 7th time we've been recognised as a leader in our field with Platinum status.
Best Personal Loan Provider
YourMoney
Platinum Trusted Service
Feefo
Loan Provider of the Year
Moneyfacts
Información de contacto
2 Apex View, LS11 9BH, Leeds, Reino Unido
- 0344 375 5500
- CustomerService@NovunaPersonalFinance.co.uk
- novunapersonalfinance.co.uk
4,6
Excelente
6 mil opiniones
Invita a los clientes a opinar
Esta empresa invita a sus clientes a opinar, independientemente de que la opinión sea positiva o negativa.
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The process was very quick and simple…
The process was very quick and simple and the loan rate was good.
9 de septiembre de 2026
Opinión espontánea
Respuesta de Novuna Personal Finance
Thank you for sharing! We're glad to hear that the application process was quick and simple for you
I have not made an applicationy to you…
I have not made an applicationy to you for your services this seems to me ascam please remove my details from your records &comfirm having done so thankyoi
11 de septiembre de 2026
Respuesta de Novuna Personal Finance
Hi Raynard,
We understand your concerns regarding your personal information, especially if you have not made an application yourself.
However, we’re unable to discuss or verify account-specific details through a public Trustpilot review.
If you haven't already, we would encourage you to contact our Customer Services team directly ( 0344 375 5500 ) so they can investigate your concerns further, review whether any records are held and provide some clarity on the situation for you.
Thank you
Respuesta de Novuna Personal Finance
That's great to hear! Thank you for sharing
Very easy process
Very easy process and they keep you well informed.
1 de septiembre de 2026
Opinión espontánea
They were very quick & efficient.
They were very quick & efficient.
When I purchased my item, everything went through smoothly, which was great.
So thank you ☺️
11 de septiembre de 2026
Respuesta de Novuna Personal Finance
Hi Jayne, thanks for sharing! Really glad to hear that everything has been smooth and efficient. I hope you're enjoying your new item as well!
From start to finish simple
From start to finish simple, excellent communication great product easy payment scheme application straight forward brilliant service.
2 de septiembre de 2026
Opinión espontánea
After building up hope you let me down…
After building up hope you let me down .Two days after my purchase you decided not to give me finance I am extremely disappointed
9 de septiembre de 2026
Opinión espontánea
Respuesta de Novuna Personal Finance
Hi,
We appreciate how disappointing it can be when an application does not proceed as expected, particularly after a purchase has been made. For clarity, finance applications are subject to a full assessment of eligibility, affordability and creditworthiness.
If you haven't already, you are able to request the reason for the decline by reaching out to referrals@NovunaPersonalFinance.co.uk and this will be sent across.
Thanks
Definitely no complaints so far a few…
Definitely no complaints so far a few months in, everything went quick when setting up, cash transferred when it said it would.
NO other issues to report whatsoever.
9 de septiembre de 2026
Opinión espontánea
Respuesta de Novuna Personal Finance
Thanks for sharing! Glad to hear that everything is running smoothly for you.
Had a problem registering
Had a problem registering. Very friendly and helpful service in resolving. Good easy to use app.
8 de septiembre de 2026
Opinión espontánea
Respuesta de Novuna Personal Finance
Thank you for sharing your experience with us. Although you initially had an issue with registering, I'm glad that our team was able to resolve it for you!
Very long waiting time
I applied for a Novuna personal loan for some home improvements. While the application process itself was fairly straightforward, trying to contact them by phone has been extremely frustrating. The waiting times are ridiculously long, and it feels almost impossible to get through to someone.
If you need to speak to them, be prepared to spend a few hours on the phone waiting. Customer service definitely needs improvement.
27 de agosto de 2026
Opinión espontánea
Respuesta de Novuna Personal Finance
Thanks for taking the time to share your feedback Glen. We're pleased that you found the process straightforward, although we're disappointed to hear reaching us by phone took longer than you expected.
During busier periods with hold times longer than 3 minutes, we offer our virtual queue service, which keeps your place in the queue and calls you back when one of our advisors here in Leeds becomes available to answer your question. It's the perfect option as you don't have to wait on hold.
We'll find out if we can make the benefits of that option even clearer to future callers. Thanks again.
Excellent service
Excellent service
Got out new boiler bridging gas through this company
13 de agosto de 2026
Opinión espontánea
Respuesta de Novuna Personal Finance
Thanks for sharing! I hope you like the new boiler!
 excellent Novuna Personal Finance 👍
Is my first loan I’ve been looking for personal loan for awhile now and I have been searching around Novuna have catch my eye everything so fast so easy so simple easy to do application service payment next day money transfer excellent all round 10/10 👍😃
31 de agosto de 2026
Opinión espontánea
Respuesta de Novuna Personal Finance
Thank you. Making things easy and simple is actually quite hard work, so that's fantastic to hear.
Respuesta de Novuna Personal Finance
Thanks for sharing David. Glad to hear that everything has been simple for you
I took the plunge .
I took the plunge 6 months ago and never looked back. Made such a difference to my life.
3 de septiembre de 2026
Opinión espontánea
No complaints yet!
2 de septiembre de 2026
Opinión espontánea
My personal loan is paid off as i…
My personal loan is paid off as i settled the agreement 3 years early. I am still being charged the monthly cost even though the loan is paid, I emailed there support August 11th and received an automatic reply stating I'd have a response within 2 business days, It is currently September and I'm yet to have a response.
There billing area shows all my loans are paid and closed yet they keep charging me.
2 de septiembre de 2026
Opinión espontánea
Respuesta de Novuna Personal Finance
Hi Aaron,
We've located the enquiry you previously raised about this matter, along with the response we provided on the same day (15:07). For clarity, that response confirmed which of your agreements had been settled and which remained active.
As you've indicated you're unsure about the direct debits, I've asked the team to resend the email that we previously sent which included the retailer name, agreement start date and monthly payment amount, which should help explain the payments appearing on your account.
We also offer access to agreement information through our online account and mobile app, making it easy to view and manage one or multiple agreements at any time. If you'd like us to review anything further, please contact us directly and we'll be happy to help.
Thanks
Great experience so far.
2 de septiembre de 2026
Opinión espontánea
Respuesta de Novuna Personal Finance
Glad to hear Christiana! Thank you for sharing
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