I believe the advisors name was Trixie, I spoke to her on 2nd October 2026. I was calling to advise that I had just been made redundant and I could not afford my next payment. Trixie... Ver más
La empresa ha respondido
Aunque no verificamos reclamaciones concretas porque las opiniones son propiedad de sus autores, es posible que marquemos las opiniones como «verificadas» si podemos confirmar que ha tenido lugar una interacción con la empresa. Más información
Para proteger la integridad de la plataforma, nuestro software automatizado disponible las 24 horas examina todas las opiniones en nuestra plataforma, tanto si están verificadas como si no. Esta tecnología está diseñada para identificar y eliminar contenido que incumpla nuestras directrices, incluidas las opiniones que no están basadas en una experiencia real. Sabemos que es posible que no detectemos todo pero puedes denunciar lo que pienses que se nos haya escapado. Más información
Consulta las opiniones de los clientes
I haven't had much experience with finance company's but so far Novuna have been really great. I have no complaints of the service they have provided. Everyone nice and polite and very friendly. I... Ver más
La empresa ha respondido
Not sure but let's see how this company treats me as a loyal person who as never missed payment in 30 years. I've only just started with yourself and let's have a smooth 3 years and both of us will be... Ver más
La empresa ha respondido
Never thought I would have such a great experience I am so happy with Novuna which I have 3 diffident Lao. X2 interest free and other at 6% doe 3 years which almost over and my next big loan will be a... Ver más
La empresa ha respondido
Información sobre la empresa
Sobre Novuna Personal Finance
Escrito por la empresa
Need a great Personal Loan?
Come direct to our website for our low rates and exclusive loan options. Our great loans start from just 6.9% APR Representative (based on £7,500 to £25,000).
Who are Novuna?
A leading financial services company, we provide effective Retail Finance options to thousands of big name brands, as well as Personal Loans to help you access the cash you need sooner.
We lent over £3 billion to customers in 2025, allowing them to make big purchases, create memories or enjoy once-in-a-lifetime moments. All without worrying about paying for it upfront.
We don't offer lease vehicles - If you're looking to leave a review about Novuna Vehicle Solutions, that is a completely separate business to us.
We tailor our innovative solutions to match the things you want to buy, from home improvements to holidays, making the process as easy and stress free as possible. And we combine it with award winning customer service.
That's what makes us different.
About us Personal Loans Car Loans Home Improvement Loans Debt Consolidation Loans Holiday Loans Wedding Loans Small Loans
Just some of our awards
We're leaders in our field
We've been named the UK's Best Personal Loan Provider for the last 12 years running. We are also proud to have once again won the official Feefo Platinum Trusted Service award. This is the 7th time we've been recognised as a leader in our field with Platinum status.
Best Personal Loan Provider
YourMoney
Platinum Trusted Service
Feefo
Loan Provider of the Year
Moneyfacts
Información de contacto
2 Apex View, LS11 9BH, Leeds, Reino Unido
- 0344 375 5500
- CustomerService@NovunaPersonalFinance.co.uk
- novunapersonalfinance.co.uk
4,6
Excelente
6 mil opiniones
Invita a los clientes a opinar
Esta empresa invita a sus clientes a opinar, independientemente de que la opinión sea positiva o negativa.
En Trustpilot apostamos por el contenido creado por personas. Sin embargo, esta empresa puede utilizar nuestra herramienta de respuesta asistida por IA para redactar sus respuestas.
Así usa esta empresa Trustpilot
Descubre cómo se obtienen, puntúan y moderan sus opiniones y valoraciones.
No complaints yet!
2 de septiembre de 2026
Opinión espontánea
Es posible que utilice la IA para responderVer más
En Trustpilot apostamos por el contenido creado por personas. Sin embargo, esta empresa puede utilizar nuestra herramienta de respuesta asistida por IA para redactar sus respuestas.
My personal loan is paid off as i…
My personal loan is paid off as i settled the agreement 3 years early. I am still being charged the monthly cost even though the loan is paid, I emailed there support August 11th and received an automatic reply stating I'd have a response within 2 business days, It is currently September and I'm yet to have a response.
There billing area shows all my loans are paid and closed yet they keep charging me.
2 de septiembre de 2026
Opinión espontánea
Respuesta de Novuna Personal Finance
Hi Aaron,
We've located the enquiry you previously raised about this matter, along with the response we provided on the same day (15:07). For clarity, that response confirmed which of your agreements had been settled and which remained active.
As you've indicated you're unsure about the direct debits, I've asked the team to resend the email that we previously sent which included the retailer name, agreement start date and monthly payment amount, which should help explain the payments appearing on your account.
We also offer access to agreement information through our online account and mobile app, making it easy to view and manage one or multiple agreements at any time. If you'd like us to review anything further, please contact us directly and we'll be happy to help.
Thanks
Great experience so far.
2 de septiembre de 2026
Opinión espontánea
Respuesta de Novuna Personal Finance
Glad to hear Christiana! Thank you for sharing
I like to work with Novuna bank!!!!!
I like to work with Novuna bank!!!!!
1 de septiembre de 2026
Opinión espontánea
Very easy to apply online once product…
Very easy to apply online once product has been selected all went through smoothly
27 de agosto de 2026
Opinión espontánea
Respuesta de Novuna Personal Finance
Thanks for sharing Ray, glad to hear that the application process was nice and smooth
0% finance and so easy to arrange.
0% finance and so easy to arrange for my new boiler. Kept informed of how my account is progressing. Very happy.
2 de marzo de 2026
Opinión espontánea
Respuesta de Novuna Personal Finance
Thank you for sharing! I'm glad that everything has been easy for you so far and I hope you like the new boiler!
Brilliant I've used u b⁴ tb fair never…
Brilliant I've used u b⁴ tb fair never a problem will an would recommend
30 de agosto de 2026
Opinión espontánea
Respuesta de Novuna Personal Finance
Thank you for sharing and for the recommendation! And it's great to hear that you've used our services before
So easy
One, if not the easiest application and completion process I've ever used.
29 de agosto de 2026
Opinión espontánea
Respuesta de Novuna Personal Finance
That's great to hear Andrew! We aim for a nice and easy application process and we're glad that was the case for you
You have helped me every time I need to…
You have helped me every time I need to purchase new hearing aids, without you I would be unable to afford the upfront payment, so thank you very very much.
25 de agosto de 2026
Opinión espontánea
Respuesta de Novuna Personal Finance
Hi Donna, thank you for sharing! We're really glad to hear that you've managed to get new hearing aids through using our services and I hope they are treating you well! Thanks
Have use Novuna before and always been…
Have use Novuna before and always been satisfied
28 de agosto de 2026
Opinión espontánea
No problems at all everything running…
No problems at all everything running smoothly
27 de agosto de 2026
Opinión espontánea
Respuesta de Novuna Personal Finance
Thanks for sharing Mark. Glad to hear that everything is running smoothly for you
Novuna easy application
Second time I’ve applied to Novuna. The application is easy and you have a decision in minutes. Easy to use app so you know exactly how much you’ve repaid. You can make extra payments too. Highly recommended
21 de agosto de 2026
Opinión espontánea
Simple finance
The process of applying for the loan was very straight forward from application until loan was granted and funds transferred .
27 de mayo de 2026
Opinión espontánea
My loan
My loan was approved very quickly and was paid in my account in 24hrs
23 de febrero de 2026
Opinión espontánea
I purchased a sofa from DFS with…
I purchased a sofa from DFS with interest free finance, no cover underneath and my grandson became entangled in the recliner cables, I rejected the sofa but all Novuna and DFS are interested in is money. The call wait times say it all.
22 de agosto de 2026
Opinión espontánea
Respuesta de Novuna Personal Finance
We're sorry to hear about your experience and appreciate you taking the time to leave your feedback. Unfortunately, we don't have enough information from your review to identify your agreement and look into the concerns you've raised.
If you provide some additional details through the Trustpilot contact request, we'll be happy to review the matter further and arrange for a member of the team to get in touch to discuss this with you and provide support.
Thanks
Ridiculous Interest.
This is a message we have sent today after an unsatisfactory response.
Agreement number 035097116
We emailed you on 13 July for a settlement figure and had no response until a reminder letter for our monthly payment. Why was that email not responded to? (See attached screen shot)
The settlement amount in March was £13000 and last week was just over £16100. Yesterday it had increased to over £16300! So that amounts to interest of nearly £1000 a month since march and £200 since last week.
Your email yesterday states support for financial difficulty which we don’t have. We are requesting a reasonable settlement figure that is not loaded with interest and charges for a letter.
Can this be escalated to a manager without standard replies that are irrelevant.
Thank you.
Response to reply …
We have paid the full balance now. There is no point escalating this as you refused to negotiate a more realistic settlement figure. Regards to the email we sent on 13 July - you conveniently state this was a no reply email - usually an immediate response states this but again - conveniently, this did not happen.
We won’t be using you again because of the loaded interest weekly and monthly.
21 de agosto de 2026
Opinión espontánea
Respuesta de Novuna Personal Finance
Hi Janet,
For clarity, where an agreement includes a deferral period, a settlement completed during that period will include no interest and this will differ from a settlement requested after the deferral period has ended and the full agreement term has commenced. Customers are notified before a deferral date so they are aware of when their agreement will move into its repayment phase and interest kicks in. Unfortunately we can't discuss agreement specific information which includes the circumstances of the charge being applied, so we are unable to comment on the individual figures referenced in your review. However, if you would like us to review your concerns further and explain how the settlement calculations were applied, please respond to our Trustpilot request and we can arrange a member of the team to reach out and discuss in more detail with you.
Thanks
La experiencia Trustpilot
Cualquiera puede escribir una reseña en Trustpilot. El autor de la opinión tiene derecho a editarla o eliminarla en cualquier momento y solo se mostrará mientras su cuenta esté activa.
Trabajamos con especialistas y tecnología avanzada para salvaguardar nuestra plataforma. Descubre cómo combatimos las reseñas falsas.
Más información sobre el proceso de revisión de Trustpilot.
La verificación puede ayudar a garantizar que sean personas reales las que escriben opiniones que aparecen en Trustpilot.
Ofrecer incentivos a cambio de opiniones o pedirlas de forma selectiva puede sesgar el TrustScore, lo que contraviene nuestras directrices.