I believe the advisors name was Trixie, I spoke to her on 2nd October 2026. I was calling to advise that I had just been made redundant and I could not afford my next payment. Trixie... Ver más
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Consulta las opiniones de los clientes
I haven't had much experience with finance company's but so far Novuna have been really great. I have no complaints of the service they have provided. Everyone nice and polite and very friendly. I... Ver más
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Not sure but let's see how this company treats me as a loyal person who as never missed payment in 30 years. I've only just started with yourself and let's have a smooth 3 years and both of us will be... Ver más
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Never thought I would have such a great experience I am so happy with Novuna which I have 3 diffident Lao. X2 interest free and other at 6% doe 3 years which almost over and my next big loan will be a... Ver más
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Información sobre la empresa
Sobre Novuna Personal Finance
Escrito por la empresa
Need a great Personal Loan?
Come direct to our website for our low rates and exclusive loan options. Our great loans start from just 6.9% APR Representative (based on £7,500 to £25,000).
Who are Novuna?
A leading financial services company, we provide effective Retail Finance options to thousands of big name brands, as well as Personal Loans to help you access the cash you need sooner.
We lent over £3 billion to customers in 2025, allowing them to make big purchases, create memories or enjoy once-in-a-lifetime moments. All without worrying about paying for it upfront.
We don't offer lease vehicles - If you're looking to leave a review about Novuna Vehicle Solutions, that is a completely separate business to us.
We tailor our innovative solutions to match the things you want to buy, from home improvements to holidays, making the process as easy and stress free as possible. And we combine it with award winning customer service.
That's what makes us different.
About us Personal Loans Car Loans Home Improvement Loans Debt Consolidation Loans Holiday Loans Wedding Loans Small Loans
Just some of our awards
We're leaders in our field
We've been named the UK's Best Personal Loan Provider for the last 12 years running. We are also proud to have once again won the official Feefo Platinum Trusted Service award. This is the 7th time we've been recognised as a leader in our field with Platinum status.
Best Personal Loan Provider
YourMoney
Platinum Trusted Service
Feefo
Loan Provider of the Year
Moneyfacts
Información de contacto
2 Apex View, LS11 9BH, Leeds, Reino Unido
- 0344 375 5500
- CustomerService@NovunaPersonalFinance.co.uk
- novunapersonalfinance.co.uk
4,6
Excelente
6 mil opiniones
Invita a los clientes a opinar
Esta empresa invita a sus clientes a opinar, independientemente de que la opinión sea positiva o negativa.
En Trustpilot apostamos por el contenido creado por personas. Sin embargo, esta empresa puede utilizar nuestra herramienta de respuesta asistida por IA para redactar sus respuestas.
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The exsperianc was very straight forward
The exsperianc was very straight forward
14 de julio de 2026
Es posible que utilice la IA para responderVer más
En Trustpilot apostamos por el contenido creado por personas. Sin embargo, esta empresa puede utilizar nuestra herramienta de respuesta asistida por IA para redactar sus respuestas.
My husband and I have used Novuna a few…
My husband and I have used Novuna a few times now for loans, they are always our first choice for loans because the rates are good, the app is easy to use and we can make regular overpayments. We recently moved and wanted a loan each to do a garage, garden and some home improvements inside. We both have quite a bit of disposable income, my loan was approved straight away but my husbands was declined for some reason. Upon reviewing our credit report we couldn't see a reason why. He ended up going elsewhere but it was disappointing as we have used this company several times before and never missed a payment.
23 de junio de 2026
Opinión espontánea
Respuesta de Novuna Personal Finance
Good evening Charlotte.
So I can locate you (and, more specifically, your husbands details) in our system, I'm going to send you a request for information using Trustpilot. If you can respond to that, with details that will allow me to locate the application that was decline, I'll look into this for you.
I'm sure you appreciate that financial circumstances are always very fluid, and while our systems continue to evolve, our focus is always on ensuring our loans remain affordable. I'm sure there's something very simple that may have contributed to this, certainly in part.
Thank you
effortless application and rapid decision
very easy application and a decision within seconds great company
15 de julio de 2026
Opinión espontánea
Respuesta de Novuna Personal Finance
Thanks for sharing Simon, we're glad you think so! Happy to hear that the application process was nice and simple
Its just very simple and easy to apply
Its just very simple and easy to apply
17 de julio de 2026
Opinión espontánea
So simple application and the best bit…
So simple application and the best bit you can be assessed for qualifying for a loan. I’ll always be your customer. I’ve borrowed and paid up my loans without any penalty for early payment.
19 de julio de 2026
Opinión espontánea
Respuesta de Novuna Personal Finance
Thank you very much for sharing! Glad to hear that you've had positive experiences using our services! :)
Excellent service ,easy to apply online…
Excellent service ,easy to apply online and instant decision.
Overall amazing service.
9 de mayo de 2026
Opinión espontánea
Respuesta de Novuna Personal Finance
That's what we're aiming for :-) Great to hear, thank you.
It was wonderful very quick helpful…
It was wonderful very quick helpful thank you
17 de julio de 2026
They make logging into your account so…
They make logging into your account so difficult every time I log in I have to reset my password even if I have just reset it
It is so frustrating especially if you are neurodivergent
19 de julio de 2026
Opinión espontánea
Respuesta de Novuna Personal Finance
Update - As you've not provided any information to allow me to look into this I'm hoping you've manage to identify what's going wrong?
This is very odd Tilly. Everything is working correctly, and you'll appreciate we would have been made aware of any IT issues impacting customers almost instantly (or IT team are extremely vigilant).
Logging into our system to check or amend details (either online or via our new mobile app) is indeed working as it should (I've just tested it with my own account). Once our customers register, all they need is a password and a pin, so there should be no reason to have to reset your password each time (unless you forgot it of course).
I've just checked our system and I haven't been able to find anyone with your first name, so I'm assuming we hold something different (that of a partner perhaps). There are of course some security features that you may be triggering (if you enter the wrong details a few times or someone else with access is also resetting the password?) but I'll send you a request for more information via Trustpilot. This will allow me to locate your agreement, and once I've done that I'll be able to see your login history and get to the bottom of what's happening with your password.
So easy to do no problems at all
16 de julio de 2026
Simple and timely process
Simple and timely process. Easy from start to successful finish with all documents arriving in timely fashion. Everything explained simply and in full.
18 de julio de 2026
Thank you !!
Easy to sign up too both for your loan application and getting started on your website, easy to navigate around your site, all relevant information at your fingertips and all in plain English !
15 de julio de 2026
Opinión espontánea
Respuesta de Novuna Personal Finance
Thanks for sharing Raymond. Glad to hear that our service has been easy for you to use!
Everything went through smoothly
Everything went through smoothly
13 de julio de 2026
Opinión espontánea
I have been with and used Novuna…
I have been with and used Novuna Finance for many years previously.
Always 1st class service and highly recommended.
12 de julio de 2026
Opinión espontánea
Respuesta de Novuna Personal Finance
We're so pleased to hear about your long term positive experience with us. Thank you for your kind words and recommendation!
Missed a payment due to an emergency
Missed a payment due to an emergency, spoke to Pip who was lovely and really helpful a true credit to your team!
14 de julio de 2026
Opinión espontánea
Respuesta de Novuna Personal Finance
Thanks for sharing Toby. I'll make sure to pass this on! Glad to hear that we were able to resolve an issue for you and provide a positive experience
Just great service
12 de julio de 2026
Excellent!!!
13 de mayo de 2026
Opinión espontánea
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