I believe the advisors name was Trixie, I spoke to her on 2nd October 2026. I was calling to advise that I had just been made redundant and I could not afford my next payment. Trixie... Ver más
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Consulta las opiniones de los clientes
I haven't had much experience with finance company's but so far Novuna have been really great. I have no complaints of the service they have provided. Everyone nice and polite and very friendly. I... Ver más
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Not sure but let's see how this company treats me as a loyal person who as never missed payment in 30 years. I've only just started with yourself and let's have a smooth 3 years and both of us will be... Ver más
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Never thought I would have such a great experience I am so happy with Novuna which I have 3 diffident Lao. X2 interest free and other at 6% doe 3 years which almost over and my next big loan will be a... Ver más
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Información sobre la empresa
Sobre Novuna Personal Finance
Escrito por la empresa
Need a great Personal Loan?
Come direct to our website for our low rates and exclusive loan options. Our great loans start from just 6.9% APR Representative (based on £7,500 to £25,000).
Who are Novuna?
A leading financial services company, we provide effective Retail Finance options to thousands of big name brands, as well as Personal Loans to help you access the cash you need sooner.
We lent over £3 billion to customers in 2025, allowing them to make big purchases, create memories or enjoy once-in-a-lifetime moments. All without worrying about paying for it upfront.
We don't offer lease vehicles - If you're looking to leave a review about Novuna Vehicle Solutions, that is a completely separate business to us.
We tailor our innovative solutions to match the things you want to buy, from home improvements to holidays, making the process as easy and stress free as possible. And we combine it with award winning customer service.
That's what makes us different.
About us Personal Loans Car Loans Home Improvement Loans Debt Consolidation Loans Holiday Loans Wedding Loans Small Loans
Just some of our awards
We're leaders in our field
We've been named the UK's Best Personal Loan Provider for the last 12 years running. We are also proud to have once again won the official Feefo Platinum Trusted Service award. This is the 7th time we've been recognised as a leader in our field with Platinum status.
Best Personal Loan Provider
YourMoney
Platinum Trusted Service
Feefo
Loan Provider of the Year
Moneyfacts
Información de contacto
2 Apex View, LS11 9BH, Leeds, Reino Unido
- 0344 375 5500
- CustomerService@NovunaPersonalFinance.co.uk
- novunapersonalfinance.co.uk
4,6
Excelente
6 mil opiniones
Invita a los clientes a opinar
Esta empresa invita a sus clientes a opinar, independientemente de que la opinión sea positiva o negativa.
En Trustpilot apostamos por el contenido creado por personas. Sin embargo, esta empresa puede utilizar nuestra herramienta de respuesta asistida por IA para redactar sus respuestas.
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Descubre cómo se obtienen, puntúan y moderan sus opiniones y valoraciones.
So easy to use with simple explanations…
So easy to use with simple explanations for the various opportunities
29 de julio de 2026
Opinión espontánea
Respuesta de Novuna Personal Finance
Hi Mark, we're glad that everything was easy to use! Thanks for sharing.
Great place for Finance for a vehicle…
Great place for Finance for a vehicle purchase
29 de julio de 2026
Opinión espontánea
Highly recommend
The ease of the process and the speed at which it was processed.
28 de julio de 2026
Opinión espontánea
Respuesta de Novuna Personal Finance
Thank you for sharing your positive experience!
Straightforward process when applying…
Straightforward process when applying for a loan. The APP is easy to use and makes it easy to keep track of payments and outstanding balance
30 de julio de 2026
Opinión espontánea
Respuesta de Novuna Personal Finance
Hi Scott, thanks for sharing your positive experience. Smooth application process and easy to use app is our goal so I'm glad this was the case for you!
Helpful and fast
29 de julio de 2026
Opinión espontánea
Started off well. Ended in disaster
The process started off well however after an issue with a direct debit and and early settlement I wouldnt recommend
29 de julio de 2026
Opinión espontánea
Respuesta de Novuna Personal Finance
Afternoon Jamie. Thanks for reaching out.
I can see you bought your new dining room set using our Interest Free Credit option back in April, and from the limited information I can access, you've recently settled that agreement. Keen to understand the issue you describe with that process, so leave this with me and I'll discuss it with our Customer Experience and IT Teams.
While I've not been made aware of any technical issues that could cause temporary problems, or had reports from other Retail Finance customers... rest assured we're always keen to find ways to make such common processes as simple as they can possibly be.
Respuesta de Novuna Personal Finance
Thanks Melanie for the positive feedback! Always nice to see
Respuesta de Novuna Personal Finance
That's great to hear Norman, thank for the rating and for sharing
Very simple and speedy process
25 de julio de 2026
Opinión espontánea
Respuesta de Novuna Personal Finance
Thank you for sharing! We aim to make the process that way, so glad it was for you!
Respuesta de Novuna Personal Finance
Glad to hear that you got a nice and quick decision Vinod. Thanks for sharing!
Hassle free, simple application.
Hassle free application and received answer within minutes of submitting. All terms were made clear and the whole process was simple.
19 de julio de 2026
Opinión espontánea
Respuesta de Novuna Personal Finance
Thank you for sharing Zoe! Really glad to hear that the process was quick and simple as well!
Mainly for the app and registering
Mainly for the app and registering. So many moving hoops just to see a finance agreement.
23 de julio de 2026
Opinión espontánea
Respuesta de Novuna Personal Finance
I'd happily look into this for you. The process of setting up an account is simple... so I'll send a request for some additional information (that will let me locate you in our system) to help me find your specific issue.
One key thing to remember is you'll need an 'agreement number' to be able to create an account. This is for a few reasons, but does occasionally confuse our 'keen bean' customers :-)
For Personal Loans, this number is available as soon as you e-sign the agreement (and the funds get released to you). However, if you've used our Retail Finance (to buy a high-cost product or service from one 3,500+ retailers)... that finance agreement is only activated when you receive the purchase. This means you do need to wait until then before creating your online account (either on our website or via the mobile app).
Update - As you've not reached out to me with more information, I'll assume you're all up and running with your online account. Any further problems or questions, just give us a call on 0344 375 5500. Always ready to help.
On time and very good product
22 de julio de 2026
Great service
Great service. Easy to use app.
Also well informed from Novuna.
1 de julio de 2026
Opinión espontánea
The process was quick and i will…
The process was quick and i will definitely recommend😁
22 de junio de 2026
Opinión espontánea
Respuesta de Novuna Personal Finance
Thank you for sharing and for your recommendation Charles! We appreciate it
Very efficient and straightforward to…
Very efficient and straightforward to apply.
19 de julio de 2026
Opinión espontánea
Respuesta de Novuna Personal Finance
Thank you for sharing! Glad to hear that you've had a positive experience
Really easy process from application…
Really easy process from application through to final payment
Would recommend Novuna for any big purchases.
22 de julio de 2025
Opinión espontánea
Respuesta de Novuna Personal Finance
Thank you for the recommendation and for sharing. It's always great to hear that the process is quick and easy :)
Always keep in contact
Always keep in contact, very easy app to use to see how your payments doing, never any concerns or problems.
21 de julio de 2026
Opinión espontánea
Respuesta de Novuna Personal Finance
Many thanks Julia :-)
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