Novus Property Solutions Opiniones 

Had water leaking through bathroom light fitting nearly 2 weeks ago due to heavy rain. Got an emergency electrician out to switch off fuse for light and drain water from light cover to make safe. Electrician said he would report back to Novus with issue of water coming in through the roof space. Nearly 2 weeks later and still not heard from Novus in regards to leaking roof, all while our whole family is having to use the bathroom under torchlight. Called Home Group today as there is a big storm/ weather warning due for our area the next couple of days. The Customer Service advisor had no note of leaking roof or a follow up visit from Novus. I hope this storm isn’t as bad as they are saying or we might need to look out the wellies. Complete incompetence from this company again!!

UPDATE 01/11/23

Electrician turned up today to fit new bathroom light but the roof/roof space hasn’t been assessed yet. Leads me to think we might have another leak through the light. Complete lack of communication and ability to fix the route of the water leak. #incompetence

UPDATE 2

Rain came on again and yes the water started dripping through light fitting. Another emergency call to Home Group and to be fair the electrician from Novus came out straight away. He moved the light over a bit from where the water was coming in and left. The next visit was from a roofer to assess the roof space but no access due to firewall in attic! Next visit from scaffolding guys to look at putting up a single bay tower. Hopefully this will be the end of this before the real winter weather arrives.

UPDATE 3
20th January

Just to update again!!

Had a scaffold put up the back of our building but not much activity from any trades. This was the case for well over a month. We have had a visit from someone from the housing association to assess the damp/mould which is in most rooms. She went away and we haven’t heard back. The bathroom light fitting is still not back to where it should be either. The scaffold company returned to move the scaffold to the front of the building and we still haven’t been told what’s going on. In the meantime we still have a leaking bathroom ceiling, mould and water damage to most walls and window frames.

Let’s hope this is going to be resolved soon and possibly before the Summer.

TBC…

Came today and quickly identified my plumbing problem and immediately repaired it. A prompt and polite service throughout. Special thanks to Jake and Alan for your help.
Dave.

Had kitchen fitted through Newark & Sherwood and I'm pleased to say more than happy with outcome. The office staff & Workers were 1st class WELL-DONE Thanks to you all

We had a new bathroom and a downstairs toilet fitted in our council house, so the tiles in the bathroom were put on wrong with spacers left in we had to have it redone, the bath panel was cracked we had to have a new one, the shower was put on the wrong side, and the toilet wasn't screwed on, currently the shower head it too close to the edge of the bath, there is a chip in the bath and all of the rubbish from the jobs has been in the garden for over a week and nobody seems to want to help, it's been poor customer service from start to finish it's been over 4 weeks now!!! We're were told we would be getting £70 compensation every week they were over but today we was told we would be getting just 30 pound, just to say they are more than 2 weeks over, absolutely shocking.

Had Novus in to de a repair in my disabled sons property. Basically painting and repairing.
The first guy who came in just got to work and basically done everything in the wrong order seeming to just want to give it a quick brush over.
I tried to talk to him but got the i been doing this for 30 years mate you can’t tell me anything so having had dealings with know alls
Like this before I decided not to.
Then spoke to the manager who apologised said he was out of order and he would get it fixed and sorted. We agreed on a spec that was worked to and then when the guy came back this was ignored totally.
I complained again was apologised to again then sent another guy in also.
This guy you could talk
To and agreed with me that worker
1 was out of order and not working as he should. We agreed on a spec and then this again was largely ignored. For example gutter coming off it didn’t a second coat of masonary paint as in the estimate, it was not done.
The second guy worked to a better standard but stilll not to normal specifications.
A sub plot to all this they constantly change when they are going to be there.
In the end I am just glad they are gone as was doing my head in.
Lesson learnt nearly £5000down for a very very poor job. This company will never darken my sons doorstep again. A complete shambles of a company.

Lovley lads Dan was hard working Thankyou love my new kitchen

Cowboys , contracted through the council left me with no working toilet for 3 weeks Sent 1st person who done nothing all he done was talk about how he was in prison for drugs offences , 2nd person came tapped the pipe around back and told me the toilet wasn't blocked just needed parts obv never told them what parts toilet needs , tried to get emergency repair told me they can't because they need parts so booked appointment between 12 and 5 it's now past 5pm on a Friday and theve said the guys away doing emergency repairs so I've been in my house all day waiting for nothing still no working toilet for 3 weeks with a 8 week old baby in my house that they know about theve told me to go outside and do the toilet now Friday night so no job will be done over the weekend will be phoning the council on Monday theve got criminals who have been In prison working for them not surprised no works been done

The most dangerous company going. Never able to complete simple repairs, ALWAYS have to make multiple visits and guarantee they will make everything worse than it was. My advice is to record every single call with them , they are liars

I had my kitchen refurbished by the Novus Team and what I thought would be a nightmare ended up an enjoyable experience the work was done to a very high standard by lovely people would like to say a bug thank you to Tony the scouser who was absolutely amazing nothing was ever too much for him and also Tracy Martin and Steve who was always there if you needed anything so thank you all so much and I absolutely love my new kitchen

We had a great experience with novus from picking the kitchen to it being completed, they were all really professional and had great customer service skills. They were really helpful and nothing was to much trouble. The kitchen looks absolutely gorgeous I am so pleased with the end result. The work men was a really nice bunch of lads, they're so experienced in their own skill and just cracked on with there work. The kitchen was completed within the frame time. It was left all clean and tidy ready to put everything away. They put all my new appliances in too. Also they were so Trust worthy too, I left my key with them to come and go when they needed, every night every where was all locked up. Thank you novus and your great team for all your hard work zx

Absolutely fantastic from start to finish!!
I have a big dog which I was worried about leaving while I was at work and having a full kitchen refit, all the staff even managers were amazing with him, kept talking to him and calming him as he was scared.
Even had some of the work lads popping in to see him after they had finished there jobs.
Doing shift work I was anxious about the mess but nope came home every day and they had all cleaned up before leaving.
My kitchen is beautiful and all done within the time scale
100% 5 star +

Novus Property Solutions were incredible from start to finish!!
From the first point of contact, meeting the team and the work being carried out right until it being checked and signed off at the end, the whole experience was a positive one
I had a wet room installed replacing the standard bath etc in order to make life easier for me to manage my youngest sons needs who had a perinatal Stroke - this transformation will make life so much easier and will help to aid him to be independent as he grows older.
The customer liaison officer first came out to explain what would happen and it was assessed - following this the work commenced - if the workmen were going to be late / held up in traffic I was always contacted - they were respectful of my property throughout and any minor hiccups were rectified promptly.
The whole team were polite, thoughtful and mindful of my sons disability at all times - letting us know when we may experience loud noises etc during the transformation.
The bathroom itself has been transformed to a high standard and was completed in the predicted time frame
We are extremely fortunate to have had Novus Property Solutions install our new wet room and I would highly recommend them to anyone wanting future works by them as I believe there would be no disappointments
A family friendly team who not only transformed our bathroom but have transformed our lives by installing a wet room that will hugely benefit my youngest son and our whole family
Thank you will never be enough 😊

Huge thank you to Jay for supporting the year 10 mock interviews this week and for providing young people with a valuable insight into the recruitment/application process.

They seriously mess you about wasting peoples time 2 months plus,to fix 1 bouncing floor board 3 joiners later !!! And counting .56%1 star .well does that surprise me, not for a second. Do private housing associations not read these reveiws before signing mega bucks contracts with minimum terms ,maybe not, its laughable .

Novus has done refurb work at our community centre and job was spotless and professional, delivered within budget and on time! I was very impressed with professionalism and their ability to accommodate last minute changes to the plans that we originally set. They offered input and insight where needed and it made the whole project a bliss. Strongly recommended!

I got to know Steve Stockford when NOVUS were re-roofing Wrexham properties in Stockwell Grove and I was introduced to Jacquelyn Evans which resulted in myself bouncing off them both of the possibility of some financial assistance towards a Royal Welch Fusilier statute and Regimental Goat and memorial garden outside Hightown Barracks that I first embarked on in 2017, owing to the pandemic the project did not commence until January 2022 during the period of 2020 to the end of 2021 and following many discussions with Steve and the Directors of NOVUS I was awarded a £5000 donation which was a great boost to the completion and success of the project which was unveiled in March 2023. On behalf of myself and Offa Community Council I wish to express my sincere thanks to all personnel and Directors of NOVUS who were involved in this fantastic project on one of the main gateways into the city of Wrexham which will be admired by generations of young and old alike today and in the future.

Novus donated paint to our charity, West Howe Community Enterprises, so we could undertake a much needed decorating project. The staff were lovely, kind and so generous in supporting us.

We are a charity working with people who suffer homelessness in Sheffield, The Archer Project. novus have supported us with a donation to help further our work but also by offering work opportunities to people who were homeless and who are now leading stable lives and need the support to get paid employment. this is such a vital step in feeling confident and accepted in the wider community. Thank you Novus.

Novus recently erected some outside wooden gazebos for our community development organisation (Caia Park Partnership). The job was done to a really high standard and the employees involved in undertaking the work were really friendly, approachable and very professional in the way they completed the job. Would definitely recommend and hopefully look forward to working with them again in the near future. Thanks for helping us to develop our outside spaces.

Novus funded our project working with students who are not in mainstream school.
We run various sport and exercise sessions as well as outdoor education in the Peak District outside of school hours. We run sessions for disadvantaged children, those that are at risk of exclusion, excluded from school or have Special Education Needs (SEN).
Their behaviour is often challenging in a school environment, they struggle to make positive peer relationships.
Novus funding was spent on boxing equipment for the provision and will help develop student’s resilience.