signed up for a 200% bonus but the terms and conditions read like a supreme court document. i just wanted to spin the funny fish game
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Emma on chat said the payout had been released tuesday, the account said pending until thursday, and the bank had nothing until friday. so which day did the money actually LEAVE their end, then.
the offer email arrived at 9am on the saturday saying deposit today for 50 spins. deposited at 4pm, no spins, and the reply said the promotion window closed at noon, which the email did not state anyw... Ver más
asked Ryan why a payout to the same card that funded the deposit needed a fresh statement, he said security... then the next agent said it was because the card was nearing its expiry date, apparently.... Ver más
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the excluded games list is dated…
the excluded games list is dated nowhere and had 2 titles added to it during my wagering period. i only know because i had screenshotted the original list on the day i claimed the £40 bonus.
games load quickly enough
games load quickly enough. the problem is the categories, because the megaways section lists titles that are not megaways and the drop and win row has games with no drops in them
the cashier page estimates two working…
the cashier page estimates two working days, the FAQ says three to five, and the email confirming the request says up to ten
which of the three do they actually work to?
mine took nine and nobody could say why
the offer ran from the 1st to the 7th.
the offer ran from the 1st to the 7th.
i claimed on the 6th and the bonus arrived on the 8th, dated the 8th, and was voided the same day as OUT OF PERIOD. nobody would put that in writing for me.
Ryan promised an email with the cashout…
Ryan promised an email with the cashout timeline in writing. that was six days ago. two chats since, both of which said the email had been sent, and nothing has landed in my inbox or the spam folder
the live floor lists twenty two tables
the live floor lists twenty two tables. between one and seven in the morning it is two roulette wheels and nothing else, which the lobby does not mention until you have clicked every closed tile.
read the offer over breakfast
read the offer over breakfast, claimed it, then found out at half nine that night that the £10 max stake applies to every spin, not just bonus rounds. £30 of winnings gone off one £15 spin i had queued.
the games are fine and i quite like the…
the games are fine and i quite like the bingo, but i did not understand that a debit card payout only returns to the card that funded it, and mine had been replaced in june.
sat down with a coffee to work through…
sat down with a coffee to work through the video poker section and there are eight tables listed, six of which open the same game with a different tile picture and nothing to separate them
the offer email arrived at 9am on the…
the offer email arrived at 9am on the saturday saying deposit today for 50 spins. deposited at 4pm, no spins, and the reply said the promotion window closed at noon, which the email did not state anywhere.
four separate chats in three days about…
four separate chats in three days about one £48 payout and every single one of them opens by asking me to confirm the amount again. do they not have the previous conversation sat in front of them?
the slots are fine
the slots are fine, that bit i have no argument with. the bonus though, claimed on the sunday, expired on the friday with £15 left, and the countdown was not on any page i had actually looked at
asked about the pending window on debit…
asked about the pending window on debit card cashouts, got a figure of 24 hours, asked the same thing two days later and got three to five working days. same account, same card.
the loyalty points page says 100 points…
the loyalty points page says 100 points converts to £1. the shop then prices everything so the smallest thing you can buy is 750 points, and the points expire at 90 days, which is only in the terms.
the whole KYC runs by email and none of…
the whole KYC runs by email and none of it shows in the app, so you learn a document is wanted by checking your inbox rather than the account. mine sat 3 days because the first email went to spam and the app said nothing.
the stake settings on Big Bass reset to…
the stake settings on Big Bass reset to the minimum every time i close the game, which on a laptop i shut nightly means every single session. why not save what i last used?
a payout that says approved on the 8th…
a payout that says approved on the 8th and lands on the 15th is not a two day payout, whatever the cashier page claims. £160 that time, just the one email, and that email was just the automated one.
request 77401 sat with no reply for…
request 77401 sat with no reply for five days and then closed itself automatically for inactivity, which is a strange word for it when the cashout query was sat waiting entirely at their end
the offer above the deposit button…
the offer above the deposit button quoted 25x. the confirmation email quoted 25x on deposit plus bonus. the bonus panel then showed a target of £1,250 on a £25 bonus, and no email explained the gap.
asked which games count at 100% toward…
asked which games count at 100% toward wagering. the reply was a link to the general conditions. asked again and the same link came back, signed off with THANKS FOR YOUR PATIENCE.
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