from Tabraj khan i sent three stars by accident because of rush. The driver is nice and polite with also good attitude, guided us nicely with no problem
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Consulta las opiniones de los clientes
Lovely drivers, patient and arrived early so we could leave promptly. Only issues were real difficulties getting hold of the company by phone. Speedy responses to emails (literally by return in som... Ver más
La empresa ha respondido
We used Worthing Coaches for a recent 4 day rugby tour to Holland. Despite the best that the UK's crippled infrastructure could throw our way over the Easter weekend which resulted in c8 hours just to... Ver más
Because the company I used now comes under the National Express umbrella, the process of booking and paying felt very disjointed as apposed to the normal process of dealing direct with the coach comp... Ver más
La empresa ha respondido
Información sobre la empresa
Escrito por la empresa
National Express Transport Solutions is composed of the UK’s leading coach hire specialists providing ground transport solutions for any occasion, whether you have a small group travel requirement or you’re needing transportation for 1,000+ passengers - we have the travel solutions for you! With over 90 years combined experience, both The Kings Ferry Group and Lucketts Group are long-established providers of corporate travel, private hire, commuter coach services and touring holidays. National Express Transport Solutions is located throughout the South, South-East and East Midlands of England, consisting of 9 of the UK’s biggest coach hire companies; The Kings Ferry, Clarkes of London, Stewarts Coaches, Woods Coaches, Lucketts Travel, Coliseum Coaches, Mortons Travel, Solent Coaches and Worthing Coaches brands. We are an award-winning company within the coaching industry with our outstanding customer service, expert-led sales team and professional and experienced drivers. We have experience in all types of coach hire including contracts with the sporting industry, large scale events and package holidays. There’s a reason we’re rated ‘Excellent’ on TrustPilot. Any vehicle, any time, anywhere.
Información de contacto
The Travel Centre, Eastcourt Lane, Gillingham, Kent, ME8 6HW, Gillingham, Reino Unido
- 03301 358 469
- quality@thekingsferry.co.uk
- nxts.nationalexpress.com
4,5
Excelente
1 mil opiniones
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Great service
Great service. Clean comfortable coach.
Booking staff professional and helpful.
Coach driver professional, punctual, and courteous
28 de noviembre de 2024
Respuesta de Transport Solutions
Thank you for your positive review, we're delighted to hear you had a good experience booking and travelling with us.
We hope to welcome you on board again in the future.
With kind regards,
After Sales & Client Support Team
Luckett's travel - AMAZING
clean coach, drivers amazing and smooth journey to and from London .. Will definitely book again.
25 de noviembre de 2024
Respuesta de Transport Solutions
Thank you for your positive review, we're delighted to hear you had a great experience travelling with us.
We look forward to welcoming you back on board again in the future.
With kind regards,
After Sales & Client Support Team
Respuesta de Transport Solutions
Thank you for your positive review.
We hope to welcome you on board again in the future.
With kind regards,
After Sales & Client Support Team
Excellent service
Excellent service, on time , professional, clean coach, with super lovely drivers.
We are a school and we really enjoyed the service
21 de noviembre de 2024
Respuesta de Transport Solutions
Thank you for your positive review, we'll be sure to pass on your kind feedback to your drivers.
We hope to welcome you on board again in the future.
With kind regards,
After Sales & Client Support Team
The coach was an hour late and changed…
The coach was an hour late and changed the pick-up location very last minute. I emailed to discuss this further but they haven't responded.
7 de noviembre de 2024
Respuesta de Transport Solutions
Thank you for your feedback, I can confirm we have received your email and will be in contact once this has been investigated.
With kind regards,
After Sales & Client Support Team
The service we received was excellent…
The service we received was excellent 👍.
Time was the key from start to finish.
16 de noviembre de 2024
Respuesta de Transport Solutions
Thank you for your positive review, we're delighted to hear you were happy with the service provided.
We hope to welcome you on board again in the future.
With kind regards,
After Sales & Client Support Team
Really friendly driver
Really friendly driver, clean coach perfect timing at beginning of the day and end of the day. Would definitely recommend.
15 de noviembre de 2024
Respuesta de Transport Solutions
Thank you for leaving a positive review, we'll be sure to pass on your kind comments to your driver Barry.
We hope to welcome you on board again in the future.
With kind regards,
After Sales & Client Support Team
Drivers were really accomodating and…
Drivers were really accomodating and helpful.
19 de octubre de 2024
Respuesta de Transport Solutions
Thank you for your positive review, we're delighted to hear you found our drivers to be accommodating.
We hope to welcome you on board again in the future.
With kind regards,
After Sales & Client Support Team
School trip from Greenwich to Portsmouth.
On time, good driver, bus was good😀👍
29 de septiembre de 2024
Respuesta de Transport Solutions
Thank you for your positive review!
With kind regards,
After Sales & Client Support Team
Dave our driver really represented your…
Dave our driver really represented your company with excellence. He made us feel very welcome and safe. He was very understanding and committed.
Our journey was enjoyably and we just want to say thank you.
27 de octubre de 2024
Respuesta de Transport Solutions
Thank you for taking the time to leave a positive review. We're delighted to hear you had a great journey with your driver David. We'll be sure to pass on your kind feedback.
We hope to welcome you on board again in the future.
With kind regards,
After Sales & Client Support Team
Friendly and professional experience…
Friendly and professional experience from both drivers who took me and my school group to Belgium earlier this week.
21 de octubre de 2024
Opinión espontánea
Respuesta de Transport Solutions
Thank you for your positive review, it's great to hear you had a good experience travelling with our drivers to Belgium.
With kind regards,
After Sales & Client Support Team
For Friday 11th pick up from school one…
For Friday 11th pick up from school one coaches arrived at 12:15 for as arranged for 12: 30 which was excellent. For the second coaches I had call
three times before I was able to get any information about the whereabout of the coaches. We were meant to be at Kingswood Ashford for 2:30pm.
We didn’t leave school till 1:50pm. By the time we got to Kingswood it was after 4:20pm, because of the delay our students missed out the first activity scheduled for them.
We allowed that on the ground of there was a miscommunicating with the timing, even though I called up to double check when I only received the movement of one coach. I was reassured the that booking was all confirmed for two coaches and both journeys.
On the return trip back Sunday 13th , the drama starts all over again one coach is missing, I had to phone few times to get the location of the coach. Then I was told because the drive was coming from another job so
he needs to have half hours break because legally he cannot drive without the break. On what angle is this our problem, we asked for 2:00pm pick up and we expect that.
We had deal with some very angry parents waiting for us when we got back due to the delay. One delay is understandable things happen but both times is very off putting, especially when it happens on the same leg of journey.
I have been booking coaches with your company for a while now and was very happy with your service so far.
12 de octubre de 2024
Respuesta de Transport Solutions
Thank you for your feedback. We're sorry to hear of the delays experienced on your hire, you can use the email address quality@nationalexpress.com to submit an official complaint to be investigated.
With kind regards,
After Sales & Client Support Team
Fabulous
We were impressed by the professional and pleasant service and the excellent timekeeping. The coach was comfortable, and the drive to our venue was pleasant.
15 de octubre de 2024
Respuesta de Transport Solutions
Thank you for your positive review, it's great to hear you had a good experience travelling with us.
With kind regards,
After Sales & Client Support Team
Matt the driver was amazing
Matt the driver was amazing, felt very safe on the journey and he was very patient when we got to the Excel london.
15 de octubre de 2024
Respuesta de Transport Solutions
Thank you for your positive review, we'll be sure to pass on your kind comments to your driver Matt.
With kind regards,
After Sales & Client Support Team
The drivers were great as was Vicky in…
The drivers were great as was Vicky in sales.
8 de octubre de 2024
Respuesta de Transport Solutions
Thank you for your positive review.
With kind regards,
After Sales & Client Support Team
Wedding coach
Ian, the driver, was great. Very good service, safe driving. All the wedding guests using service very happy.
12 de octubre de 2024
Respuesta de Transport Solutions
Thank you for your positive review, we'll be sure to pass on your kind comments to your driver Ian.
With kind regards,
After Sales & Client Support Team
Respuesta de Transport Solutions
Thank you for your positive review, we'll be sure to pass on your comment to your driver.
With kind regards,
After Sales & Client Support Team
wery dirty they don't clean at all…
wery dirty they don't clean at all rubbish everywhere chair are full off food discussting 🤮🤮
6 de octubre de 2024
Opinión espontánea
Oldham to London
The trip from Oldham up to Crystal Palace went really well, unfortunately the M62 was closed and the driver had to take an alternate, longer route. Coach was warm, comfortable and the driver was friendly and professional - many thanks to the team
15 de septiembre de 2024
Respuesta de Transport Solutions
Thank you for your positive review, it's great to hear you had a good experience travelling with us despite the unexpected diversion.
We hope to welcome you on board again in the future.
With kind regards,
After Sales & Client Support Team
Very good drivers
Very good drivers, both Mark & Emily. Excellent service 👏 👍. Thank you 😊
29 de septiembre de 2024
Respuesta de Transport Solutions
Thank you for your positive review, we are glad that you had a great trip with Mark and Emily and will be sure to pass on your kind comments.
We hope to welcome you on board again in the future.
With kind regards,
After Sales & Client Support Team
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