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Consulta las opiniones de los clientes

Valorada con 5 estrellas sobre 5

I have been purchasing Nylah products for about a year. Whilst I cannot talk about hair growth, I can attest to their excellent customer service. When my parcel arrived damaged due to leakage, my prod... Ver más

La empresa ha respondido

Valorada con 5 estrellas sobre 5

To begin, I must emphasise on just how amazing Nylah's Naturals has been for my hair. Over the past year since beginning my subscription of the Thrive and Flourish serums, as well as the Leave-i... Ver más

La empresa ha respondido

Valorada con 1 estrellas sobre 5

After reading reviews on how good these products were I decided to place an order. Unfortunately I made the decision to cancel and request a full refund. No acknowledgement and they couldn’t even st... Ver más

La empresa ha respondido

Valorada con 5 estrellas sobre 5

I started using Nylah’s products in June 2025 and have seen great improvements in my hair texture’s flexibility and moisture retention. The FAB ingredients are also enjoyed by my son and granddaughter... Ver más

La empresa ha respondido

Información sobre la empresa

  1. Tienda de productos capilares

Escrito por la empresa

Award winning hair Care, Nylah's Develop natural high performance hair care for people with Curly | Kinky | Coliy | hair types. Our products are simple carefully selecting the best natura has to offer. seen on: Dragons Den, Vogue, ITV, BBC. Cosmopolitans winner for best afro Shampoo 2021


Información de contacto

4,2

Muy bueno

TrustScore: 4 sobre 5

163 opiniones

5 estrellas
4 estrellas
3 estrellas
2 estrellas
1 estrella

No consta que haya invitado a opinar recientemente

Esta empresa no ha enviado invitaciones a sus clientes recientemente, por lo que es posible que las opiniones no sean representativas

Ha contestado el 88% de las opiniones negativas

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4,2

Todas las opiniones

(163)

45 opiniones en los últimos 12 meses

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Trustpilot no permite a las empresas ofrecer incentivos ni pagar para ocultar opiniones. Las opiniones son propiedad de los usuarios y no de Trustpilot. Más información

Valorada con 1 estrellas sobre 5

SCAM! AVOID AT ALL COSTS

Biggest scam ever! I was so excited to try their products on my daughter. I ordered 22nd Sep and still haven't received my order and no reply from customer services after multiple attempts. They sell products that are out of stock and keep your money!

22 de septiembre de 2024
Opinión espontánea
Logotipo de Nylahsnaturals

Respuesta de Nylahsnaturals

Hi Evelina,

I hope this message finds you well. We have responded to your email several times and we even attempted to call you regarding your order.

Your order was dispatched in September, but unfortunately, it is currently showing as in transit. Given that it has been in transit for some time, it appears it may have been lost by Royal Mail.

According to Royal Mail’s terms and conditions, we must wait ten working days before we can submit an investigation request. After that, it may take them several additional days to provide a response. During this period, there is still a chance that your order may arrive at any time.

We appreciate that this is frustrating for you and we asked for patience as we navigated this situation. A full refund has been issued to you. We can alsp see products are still in transit with Royal mail and could still arrive to you. We will continue to monitor the tracking and will be in touch if they are delivered to you

Many thanks

Valorada con 5 estrellas sobre 5

Best on the market!

I've been using Nylah's hair products for the past 4 weeks and I couldn't be happier!

The products small amazing, that make my hair feel so soft. I've also noticed that a little goes a long way, so you don't need to use much product, to get great results.

1 de octubre de 2024
Opinión espontánea
Logotipo de Nylahsnaturals

Respuesta de Nylahsnaturals

Hey Eve,

Thank you so much for your lovely review.

It means the world to us that you trusted our products & they worked just how you needed!

We hope you continue to enjoy our products,
The Nylah Team

Valorada con 3 estrellas sobre 5

Extremely disappointed

Extremely disappointed. I placed an order on the 28th September, which I understand they were experiencing delays. However, all my emails bounced back and I had been unable to make any contact. The products finally arrived this morning but it was not the order that I placed. I have contacted the Nylah Naturals via email this morning, given there was no returns paperwork enclosed. I hope that I receive a positive response as I really wanted to support this organisation but feeling very let down so far and therefore this hangs in the balance.

***UPDATE - 24Oct24***
As a follow up to my review posted earlier this month, this is to fairly point out that my original emails bounced back as there was a typo in the email address I used. Once I used the correct email I received a response from Capreece who provided a status update on my order.

I would also like to correct my prior comment as the products received was not incorrect, but an item was missing (due to delays). That said, I can confirm the delayed item was received this morning, and therefore my order has been completed in full.

I have therefore changed my review status from 1 to 3 stars, with the potential of being 4*.

12 de octubre de 2024
Opinión espontánea
Logotipo de Nylahsnaturals

Respuesta de Nylahsnaturals

Hey Drey,

We're sorry to hear about your experience with us this far. Our customers satisfaction is a priority to us so we hope to be able to turn this around for you.

Please send us an email to our official customer services email info@nylah.co.uk so we can resolve your concerns as soon as possible

Valorada con 1 estrellas sobre 5

NO PRODUCTS RECEIVED

I am stil yet to recieve products i purchased a hair bundle for £69 and it was due to come on friday it is now Tuesday and i still have not received anything!!! The tracking number that was given to me from royal mail is in valid!!! Can someone from customer care get in touch as i need to know whats going on!

27 de septiembre de 2024
Opinión espontánea
Logotipo de Nylahsnaturals

Respuesta de Nylahsnaturals

Thank you for getting in touch, and I’m sorry to hear about the issues you're experiencing with your delivery. If the tracking number provided by Royal Mail is showing as invalid, we will need to investigate this further with them to ensure your parcel is on its way.

Could you please send us an
email with your order number and full name so we can locate your order in our system and contact Royal Mail for an update? Once we’ve received this information, we will work on resolving this as quickly as possible and keep you updated.

We truly appreciate your patience and will do everything we can to resolve this matter promptly.

UPDATE
Happy to see that your products have now arrived safely

Valorada con 3 estrellas sobre 5

Not for my permed hair.

This product is expensive. I expected a lot more from it did not meet my expectations at all. My hair started to break. I presume this is a keratin product. My afro hair is permed. I contacted Nylah before purchasing to ask if suitable. They said yes. It's not. The shampoo is no different to any other cheaper shampoo. What is more disappointing is the conditioner. Firstly hard to get out of the bottle. It thick so should be luscious. Hair left hard and dry and brittle. Breakage starts upon applying and worsens over time. I would not recommend for permed hair. Now stuck with hardly used £30 products. Shame really as other reviews are positive. That's MY experience don't be put off trying.

2 de septiembre de 2024
Opinión espontánea
Valorada con 1 estrellas sobre 5

Avoid this company

I have had a very bad experience with this company. I ordered well over a month ago. One of the items they sent me was the wrong product. I contacted them to ask them to correct it. They ignored my emails for over two weeks. I had to send 10 emails before they finally replied. Telling me they would get back to me shortly . Then no contact from them again, so I had to send another couple of emails. They have now instructed me to send back the wrong item that I was sent, then they will send me what I ordered. I am disabled, so It will not be easy to get to the post office to return the item. And by this point I do not really trust them to send me the item they owe me. Really shoddy treatment and had been going on for well over a month.

18 de julio de 2024
Opinión espontánea
Logotipo de Nylahsnaturals

Respuesta de Nylahsnaturals

Hi Michelle,

I hope this message finds you well. I wanted to follow up regarding your order dated 28th July.

While we aim to respond within two working days, an influx of customer service inquiries can sometimes lead to delays. We sincerely apologise for any inconvenience this may have caused.

We understand that you received an incorrect product in your order. Once our customer service advisor confirmed your corrected order, we promptly sent you the right item. During this process, we requested that you return the unwanted product, with the return costs covered by us.

We also noted your mobility issues,once you mentioned them to us and I want to assure you that the Nylah family does not tolerate discrimination in any form.
a request to return an unwanted item is a standard process, we of course try to support with any disability needs once we are made aware of them. as we had done in this instance. We therefore dispatched a second replacement on 9th September. Unfortunately, Royal Mail could not deliver the parcel to your address and instead handed it to your neighbour. We understand your frustration that royal mail delivered to your neighbour, especially given your mobility challenges, but please know that we have no control over Royal Mail's delivery process.

All delivery'ss received email or text notifications from Royal Mail regarding the expected delivery time and date of your item, which allows you to adjust the delivery date and location if you’re not going to be home.

Once again, we apologise for the inconvenience and appreciate your understanding. If you have any further concerns, please feel free to reach out.

Best regards,

Valorada con 5 estrellas sobre 5

Edited review after resolution

I didn’t want to have to leave a bad review here but after trying to contact customer service several times in multiple ways to amend my subscription because it won’t let me on the website I just cannot get a response. I’ve never experienced such poor customer service with a company before. So disappointing because the products are great but I didn’t need another lot this month. I would be very grateful if somebody could get back to me.
UPDATED:
I received a phone call from a lovely lady who informed me that they had emailed me back but due to a technical error (in my emails I think) it was not received. My apologies and wonderful customer service. Would highly recommend!

9 de agosto de 2024
Opinión espontánea
Logotipo de Nylahsnaturals

Respuesta de Nylahsnaturals

Subject: Follow-Up on Your Subscription

Hi Sara,

Thank you for your email and review. whilst we are glad to hear you like the products we are sorry that you did not receive our follow-up email, which was sent through our website on the 9th August. I’ll look into this issue.

As you can see from the activity we emailed to, your subscription was paused on 9th August, at 1pm only 2 hours after you contacted us. We acted immediately to pause your subscription and also emailed you a magic link to allow you to reactivate or cancel your subscription as needed. We have sent you evidence of our actions and correspondence to you in a separate email. Please check your spam folder for this email. Additionally, please note that we received only one email from you on 9th August and responded to it straight away.

I’ve resent the magic link via email to enable you to manage your subscription. But as mentioned in the email we sent, please be sure to check your junk mail, and rest assured that we won’t take any further subscription payments until you choose to reactivate your account.

Valorada con 1 estrellas sobre 5

Poor customer service

My husband ordered the bundle range of Shampoo, conditioner, hairspray and the leave in conditioner from the actual website on the 1st of July, he paid for next day delivery which never came the next day, he received the products on the 6th of July and he was missing the leave in conditioner, we understand it was out of stock but why take the money from him? He has emailed about 3/4 times asking where this product is as we were told it came back in stock on the 8th of July, he’s still waiting for a response, no refund has been given either, so frustrating and disappointing on the poor customer service. I really wanted to try the leave in conditioner and now I’m worried about ordering this as it may not arrive. Order number: Order #9850 Name: Bent

1 de julio de 2024
Opinión espontánea
Logotipo de Nylahsnaturals

Respuesta de Nylahsnaturals

Hi Nikki,

Thank you for your review. I have reviewed all our emails and could not find any from your husband. When he placed his order, our website indicated that the leave-in cream was on back order with a specified delivery date. Upon checking your tracking details with Royal Mail, I see that the cream has been re-dispatched, suggesting it may have been lost in transit.

Could you please email us copies of all the emails your husband sent? This will help us investigate why we didn't receive them. I will also re-dispatch the leave-in cream to you today via 24-hour delivery.

Please don't hesitate to reach out if you have any other concerns.

xxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxx
Update this matter has been resolved with the customer

Valorada con 5 estrellas sobre 5

Helo I want to thank Nylah hair…

Helo I want to thank Nylah hair products, they have help my hair alot ,I noticed since I have used my hair eczema, dryness flakes has
gone I couldt believe the

change

this company know what they are doing ,its the best hair care I have used. My hair is at its best,
I will continue using there hair range,
I want to thank the Co finder,
Of the company they really care

24 de mayo de 2024
Opinión espontánea
Valorada con 5 estrellas sobre 5

Really good

Really good! Has a lot of slip so my hair is softer and I didn’t have to go through a painful detangling process.

18 de mayo de 2024
Opinión espontánea
Valorada con 5 estrellas sobre 5

Great product

Great product with amazing results. Finally something that is catered to our hair type with good ingredients. A fairly priced that I will be recommending to friends and family.

2 de abril de 2024
Opinión espontánea
Valorada con 5 estrellas sobre 5

I gave nylah naturals a try as at the…

I gave nylah naturals a try as at the time i was interested in the idea of a new haircare routine for myself, since then it has been my main source of shampoo and conditioner, my go to was head and shoulders before this, but from discovering this product it has done wonders for my hair, my hair is very tight and curly and always rolls up in knots. When i apply the shampoo i feel like its actively loosening the knots as i wash giving my hair a more flexible and silky feel, once washed i apply the conditioner which then boosts the silkyness giving my hair a smooth soft finish. For young and old i would recommend nylah hair care to anyone and if you haven't tried it then you need to it will change ur hairs life.

30 de junio de 2023
Opinión espontánea
Valorada con 5 estrellas sobre 5

Highly recommend

Highly recommend, never fails to deliver. Love everything about the product, especially with my sensitive skin. From now on, I wouldn't use anything else.

12 de mayo de 2024
Opinión espontánea
Valorada con 5 estrellas sobre 5

Nylah's Natural 5 star

I have been using Nylah's Naturals since noticing a lot of hair breakage an I can see the difference already. The products are very gentle an also smell great

4 de mayo de 2024
Opinión espontánea
Valorada con 5 estrellas sobre 5

I have been using Nylahsnaturals…

I have been using Nylahsnaturals products with my daughters and. And the products have been no less then brilliant. Due to skin allergies i have to be really carefull about what we use. These products have not only been gentle to my girls. But also help their skin and hair flourish

7 de mayo de 2024
Opinión espontánea
Valorada con 5 estrellas sobre 5

A staple product

This product has been a staple for my home. We use the shampoo, conditioner and absolute love the seed oil which is great for my daughters dry scalp. I recommend trying the whole range

12 de mayo de 2024
Opinión espontánea

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