Nylahsnaturals Opiniones 

Respuesta de Nylahsnaturals

11 may 2024

Thank you for taking the time to share your feedback with us. We're truly sorry to hear that your experience with our Complete Set didn't meet your expectations.

I want to address your concerns directly, as both the founder and a user with 4C hair, as well as my daughter Nylah. While I understand that our products may not have worked for you as expected, they have been formulated with careful consideration for diverse hair types, including 4C hair like ours. We have personally tested and refined our formulas to ensure their suitability for a range of textures, but we recognise that individual experiences can vary.

Regarding the issue you encountered with the shampoo causing your hair to harden, it's important to note that our products contain protein, which can react differently depending on water quality. After examining your postcode, it appears that you reside in a hard water area, which can indeed affect the performance of our products. This might have contributed to the outcome you described.

We would genuinely appreciate the opportunity to discuss methods you can incorporate into your hair care routine to optimise the efficacy of our products and enhance your overall hair health. Our goal is to ensure that every customer achieves the desired results with our products, and we are committed to assisting you in any way we can.

Please feel free to reach out to our customer support team, and we'll be more than happy to assist you further. Your satisfaction is of the utmost importance to us, and we hope to have the chance to address your concerns and regain your trust in our brand

Respuesta de Nylahsnaturals

11 may 2024

Thank you so much for sharing your wonderful experience with our products! We're thrilled to hear that Nylah's Naturals has been a game-changer for you, especially given your sensitive skin and type 4 curls.

It's incredibly rewarding for us to know that our products have provided you with the results you've been searching for. Creating gentle yet effective formulas that cater to a wide range of hair types and skin sensitivities is at the heart of what we do, and we're delighted to hear that we've met your needs.

We're especially pleased to hear that your scalp and hair feel clean, hydrated, and defined, with less breakage. Your recommendation means the world to us, and we're grateful for your support.

If you ever have any questions or need further assistance, please don't hesitate to reach out to us. We're here to help and ensure that your experience with Nylah's Naturals continues to be nothing short of amazing.

Thank you again for your glowing review, and we look forward to serving you in the future!

Respuesta de Nylahsnaturals

11 may 2024

Thank you for your loyal support and for sharing your experience with our Super Botanicals Conditioner! We're thrilled to hear that it's become an essential part of your hair care routine.

It's fantastic to know that our conditioner has helped transform yourhair and We're honoured to have earned your trust over the years. We're committed to continuing to deliver products that meet your needs and expectations.

And of course, we're delighted that you enjoy the scent of our conditioner as well! We choose citrus essential oils as a fragrance blend for the mood uplifting properties so we're glad to hear that it's a hit with you.

If you ever have any questions or need assistance, please don't hesitate to reach out. We're here to ensure that your experience with Nylah's Naturals remains nothing short of exceptional.

Thank you again for your support it means the world to me, and here's to many more years of healthy, beautiful curls with Nylah's Super Botanicals Conditioner! Love Kam

Respuesta de Nylahsnaturals

11 may 2024

Thank you, so much for sharing your experience with us! Im thrilled to hear that our products have made a positive impact on your family's hair care routine.

It can be challenging finding the right products for different hair types within the same household, so im so please that Nylah's Naturals has stood out for you. and i want you to know im committed to continuing to deliver high-quality products that your family can rely on. If you ever need assistance or have any questions, please don't hesitate to reach out to us.

Thank you again for choosing Nylah's , and here's to many more great hair days for you and your girls!

Respuesta de Nylahsnaturals

11 may 2024

Thank you so much for sharing your incredible journey with us! We're thrilled to hear that Nylah's Naturals has helped in restoring your hair's thickness and shine, especially during what may have been a challenging hair loss can have a massive impact on our emotional well being and this doesn't get the attention it deserves, so im genuinely trilled that i could help

Im excited to share that we'll soon be launching our new hair growth serum, which we believe will be a game-changer for many of our customers. We can't wait for you to try it and experience its transformative effects first hand.

Thank you again for your support and loyalty to Nylah's Naturals. If you have any questions or need further assistance, please don't hesitate to reach out to us. We're here to ensure that your hair care journey continues to be nothing short of amazing.

Respuesta de Nylahsnaturals

25 abr 2024

Dear Rachel,

Thank you for taking the time to leave feedback regarding your recent experience with our company. We sincerely apologize for any inconvenience you may have encountered and would like to address your concerns promptly.

Upon reviewing our records, we were unable to locate your details on our Amazon platform. We understand the importance of timely responses and efficient service, and it's disheartening to hear that you did not receive the assistance you expected.

In order to fully investigate and address the issues you've raised, we kindly request that you provide us with your order number. With this information, we can delve deeper into the specifics of your transaction and work towards a resolution.

Please rest assured that customer satisfaction is our utmost priority, and we are committed to resolving any issues you may have encountered. Once we receive your order number, we will promptly initiate a thorough investigation into the matter.

Thank you for bringing this to our attention, Rachel. We value your feedback and the opportunity to improve our service. Should you have any further questions or concerns, please don't hesitate to reach out to us directly via email or phone.

We appreciate your understanding and cooperation in this matter.

Respuesta de Nylahsnaturals

25 abr 2024

Thank you for bringing your concerns to our attention. We are deeply sorry to hear about the issues you encountered with your recent order. We take customer feedback seriously and are committed to resolving this matter promptly.

Upon thorough investigation, we were unable to locate any details of your order in our records. To ensure this is a legitimate review please reach out with your details as. We do want to address the concerns you've raised to the best of our ability.

Firstly, we would like to clarify that in May 2023, our company experienced a temporary backorder situation with certain products, which was explicitly communicated on our website along with lead times for fulfilment. We sincerely apologise for any inconvenience this may have caused.

Regarding your specific order, it's troubling to hear that you received only a partial shipment and experienced difficulties with the quality of the products you did receive. We assure you that this is not reflective of our usual standards of service and product quality.

We acknowledge the communication you had with 'Kam', and we are investigating why the promised resolution was not fulfilled. It's important for us to ensure that our customers receive the products they've ordered in a timely manner and that any issues are promptly addressed.

In light of your experience, we kindly request that you provide us with any additional details you have regarding your order, such as the order number or any correspondence with our team. This information will greatly assist us in resolving this matter effectively.

If your order was lost in transit by Royal Mail, we are fully prepared to refund your purchase and initiate an investigation with Royal Mail to rectify the situation.

We want to reassure you and all our customers that we are committed to providing high-quality products and excellent customer service. Your feedback is invaluable to us as we continuously strive to improve.

Once again, we apologise for any inconvenience caused, and we appreciate your patience and understanding as we work to address your concerns.

Please feel free to contact us directly via email

Respuesta de Nylahsnaturals

25 abr 2024

Dear Zara Moss,

Thank you for your recent feedback. After reviewing our records, it's evident there was a breakdown in communication that led to your dissatisfaction.

During the time of your inquiry, our team was managed independently by Kam, who was balancing responsibilities as a mother of two and another job. Despite our best efforts to address your concerns, it's regrettable that the situation escalated to the point of abusive messages, leading to the decision to block further communication.

We take the well-being of our staff seriously and do not tolerate any form of abuse. While we understand your frustration, we believe your review does not accurately reflect the entirety of the situation.

At Nylah's, we prioritise customer service excellence and have received thousands of verified positive reviews across various platforms