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Consulta las opiniones de los clientes

Valorada con 1 estrellas sobre 5

I ordered 2 weeks ago. These where for my holiday i booked a hair dresser and they never turned up promising they would ! Never again do not use when they say 2-3 day delivery

La empresa ha respondido

Valorada con 5 estrellas sobre 5

I have been using this hair company for my salon for over 8 months now. The hair is of top quality and my customers are very happy with thebtexture and quality. I order in bulk every 3 weekd from th... Ver más

Valorada con 1 estrellas sobre 5

I've had the hair extensions 2 months and they are terrible, they've gone what I can only explain as dolls hair, so dry and so bushy and knotted. I never use heat as I plait my hair and wear it with a... Ver más

Valorada con 5 estrellas sobre 5

An update on this company. This us my second order from them and the communication has been great gir me. I receive my tracking updates via email and phone from them and evru. I am happy withe the... Ver más

2,7

Malo

TrustScore: 2.5 sobre 5

56 opiniones

5 estrellas
4 estrellas
3 estrellas
2 estrellas
1 estrella

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Ha contestado el 14% de las opiniones negativas

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2,7

Todas las opiniones

(56)

9 opiniones en los últimos 12 meses

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Valorada con 1 estrellas sobre 5

I ordered 2 weeks ago.

I ordered 2 weeks ago.
These where for my holiday i booked a hair dresser and they never turned up promising they would !
Never again do not use when they say 2-3 day delivery

19 de junio de 2026
Opinión espontánea
Logotipo de Nzazu

Respuesta de Nzazu

Do send an email to info@nzazu.com you will surely get a reply or our 24 hour online chatbot would have been able to assist you.

Valorada con 5 estrellas sobre 5

I purchase hair ext3nsions for my wife…

I purchase hair ext3nsions for my wife and daughter for their trip to LA. I and now father of the year. They love the quality

1 de junio de 2026
Opinión espontánea
Logotipo de Nzazu

Respuesta de Nzazu

Thanks for your custom. We are happy you had a wonderful experience with us

Valorada con 1 estrellas sobre 5

DO NOT USE!!! The take your money but you get no products

I have used this company multiple time as the hair is very good quality BUT this time!!!! DO NOT USE this company will take your money but not deliver your items.
Order was placed on the 31st March and I still have not received my items.
I have emailed, filled out contact forms and left voicemails and no contact has been recieved back from them.
I have contacted parcel2go who have confirmed that the company have never even sent out my item for delivery, just generated a postage label.
Have sent them a letter stating I will be taking them to small court and still had no response.
Please do not loose your money with this company it is not worth your time or effort.

31 de marzo de 2026
Opinión espontánea
Valorada con 5 estrellas sobre 5

I have been using Nzazu hair extensions…

I have been using Nzazu hair extensions for over a year now
I absolutely adore this company and their products .
Tried nanos and decided to switch wefts.
Absolutely amazing quality. Last Remy weft I bought was on 25% off on clearance … basically a steal … hair quality is amazing
Thank you so much guys for amazing products, fast delivery and affordable prices
I refuse to try anyone else’s hair extensions. Anyone looking to purchase from Nzazu won’t be disappointed!

18 de mayo de 2025
Opinión espontánea
Valorada con 1 estrellas sobre 5

I have ordered a few times and got what…

I have ordered a few times and got what i wanted however this time they sent me the wrong colour and numerous emails later still no reply .. cant even return them for an exchange as you have to contact them first but if they dont reply how can you do that!! Absolute disgrace customer service is terrible i will never order again .. dont waste your time with this company DREADFUL

4 de noviembre de 2025
Opinión espontánea
Valorada con 1 estrellas sobre 5

Placed a order for over £300 Evri…

Placed a order for over £300 Evri messed up said they lost parcel and to contact sender , sender has ignored emails , social media messages , I paid with Clearpay and as the sender told Clearpay I’ve got the parcel even tho Evri admitted to loosing it I’m left to pay the bill , chargers are being added on now every 3 days as the sender won’t reply to me or Clearpay now to sort this , so no items and a bill with charges racking up , even there phone number online doesn’t work , so dodgy , I’m having to seek legal advice to sort this , worse company to order from , just take your money and don’t care

9 de octubre de 2025
Opinión espontánea
Valorada con 1 estrellas sobre 5

Don’t buy from them

DONT BUY FROM THEM ! I had ordered my extensions 4 days ago , and was saying will be delivered next day! I try get in touch with them, on TikTok and by email, and they don’t reply to me ! They haven’t sent my order and I can’t wait anymore as I order to have them not to wait 2 weeks ! Don’t buy from them at all

4 de septiembre de 2025
Opinión espontánea
Valorada con 1 estrellas sobre 5

Do not order from her scam

Ordered hair extensions over a week ago. Paid alot of money for them. Delivery was suppose to be next day delivery. Not arrived over a week later emailed customer service not done anything so now going through my bank to try and get my money back.
Needs reporting to Company House and FCA.

21 de agosto de 2025
Opinión espontánea
Valorada con 1 estrellas sobre 5

I paid £140 for hair

I paid £140 for hair, sent back due to wrong colour. I have Received one email back but other than that that I have been ignored. It’s daylight robbery!!! I would have achully bought from them again, if they had sent the money. What a joke!!!!!!!!!!!!!!!!!!!

8 de junio de 2025
Opinión espontánea
Valorada con 1 estrellas sobre 5

I have sent several emails ans I still…

I have sent several emails ans I still waiting on my refund
I have paid a great deal of money for my hair extensions who despite being advertised as next day delivery took 5 days, I then said I don't longer require them as I missed my appointment before my holiday event

I have send the hair back untouched on the original package
You kept my money and my hair

Emails backwards and forats since 21/06 we are now on24th of July

Last email stated the money would be in my account by 21/07 I still not got nothing back

21 de junio de 2025
Opinión espontánea
Valorada con 1 estrellas sobre 5

Worst place I have bought from

Worst place I have bought from. Slow delivery, bad quality of hair and really bad customer service!! The good reviews are definitely them as even their website they delete bad reviews!! Avoid

11 de julio de 2025
Opinión espontánea
Valorada con 1 estrellas sobre 5

Avoid at all cost scum company

AVOID!!!! NOT RECOMMEND!!! STAY AWAY!!!
Ordered hair for next working day, no response for chat, msgs and emails, phone off. Reported as fraud. Blocked me on tik tok and Instagram. No money, no hair and no any contact with this scam company at all!

17 de junio de 2025
Opinión espontánea
Valorada con 4 estrellas sobre 5

Am a salon owner and buy wholesale from…

Am a salon owner and buy wholesale from this company. I tested their hair 2ce and the quality is impeccable. I can not fault this hair. My clients are really happy with the quality. I also gave them a shout out on my Ig page. That's how much i love the hair.

2 de febrero de 2025
Opinión espontánea
Valorada con 1 estrellas sobre 5

Please please DO NOT purchase they scam…

Please please do not purchase off these people I ordered my hair case nothing like the colour I picked!! Struggled to communicate with anyone got back to me about 2 weeks later to return the hair so I did! They emailed me to say they received it and I would have a refund within7/10 working days! Waited waited nothing emailed txt there phone number called it no reply no refund of £245!!! Might I add!! I am furious and i have opened a dispute with Clearpay as that’s how I paid still waiting on any contact discusting

8 de abril de 2025
Opinión espontánea
Valorada con 5 estrellas sobre 5

Lovely hair

Lovely hair! Got the tape hair extensions in the 26 length with colour 613. The quality was great, came intumescent but the driver delivered to my neighbour even after leaving a note to deliver to me direct. Happy with hair quality but had to go get off my neighbour that is rude!!!!
I will order again for the quality

10 de abril de 2025
Opinión espontánea

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