Oakfield Estate Agents Opiniones 

89
•
TrustScore: 3.5 sobre 5

3,7

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Consulta las opiniones de los clientes

Valorada con 5 estrellas sobre 5

I first contacted Oakfield’s when right move alerted me of a property Since the very first time contacting Oakfield, all of the staff there that I have spoken to have been absolutely fantastic all... Ver más

Valorada con 1 estrellas sobre 5

Oakfield also act as a rental management agency and offer very poor service. Other than collecting rent - and taking their own fees from those funds - they do very little, beyond reminders for stat... Ver más

La empresa ha respondido

Valorada con 5 estrellas sobre 5

I am very pleased that my elderly mother chose Oakfield to sell her property. Scott Rea has been the ideal person to make the sale. He has been really kind and helpful, understanding that she is selli... Ver más

Valorada con 5 estrellas sobre 5

We have recently (April 25) let a property through Oakfield and at same time rented a property through them. The service from the whole team has been really fantastic, in particular Tia West, Izzy Cu... Ver más

La empresa ha respondido

Información sobre la empresa

  1. Agencia inmobiliaria

Escrito por la empresa

Oakfield is a leading independent estate & letting agent in East Sussex with branches in Hastings, Bexhill, Eastbourne, Uckfield, Heathfield & Lewes. We pride ourselves on offering outstanding customer service and building long lasting relationships with our clients based on trust. We offer Residential Lettings, Sales and Block Management services across the South East.


Información de contacto

3,7

Medio

TrustScore: 3.5 sobre 5

89 opiniones

5 estrellas
4 estrellas
3 estrellas
2 estrellas
1 estrella

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Ha contestado el 80% de las opiniones negativas

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3,7

Todas las opiniones

(89)

15 opiniones en los últimos 12 meses

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Valorada con 1 estrellas sobre 5

Absolutely shocking experience - AVOID

Absolutely shocking experience. From staff unable to answer simple questions, but expecting applications and deposits to be made without answering. To booking in viewings whilst properties have already been let. To advising no other properties available then seeing that’s pure lies, to then be told property is available and same price to find out it’s then £300 more expensive and completely different to one due to be viewed.
In addition to being sent emails for someone else - GDPR issue and requests for reviews on viewings that were cancelled. Absolute shocking show of a business - avoid! How this business have corner of the local market I’ve no idea!

1 de septiembre de 2025
Opinión espontánea
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Respuesta de Oakfield Estate Agents

We’re very sorry to hear you’ve had this experience and that you’re unhappy with the service. We’ve tried to investigate your concerns but unfortunately, we’re unable to find a record of your details. If you could contact us directly at kerry@oakfieldproperty.co.uk we’d welcome the chance to look into this further and resolve things for you.

Valorada con 5 estrellas sobre 5

Jenny and Toby have been absolutely…

Jenny and Toby have been absolutely amazing for me. I viewed the property and within the day, near enough everything is sorted which is brilliant for me.
Great communication, amazing information. An all round great job done.

24 de junio de 2025
Opinión espontánea
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Respuesta de Oakfield Estate Agents

Hi Ben, Thank you so much for taking the time to leave a great review for Jenny and Toby, we will ensure you feedback is passed on.
Good luck in your new home.
Kind Regards,
Kerry Newstead
Marketing Director

Valorada con 5 estrellas sobre 5

Robin was kind and gave very honest…

Robin was kind and gave very honest advice and his many years of experience in and around Lewes is obvious
Very trust worthy agents.

16 de mayo de 2025
Opinión espontánea
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Respuesta de Oakfield Estate Agents

Hi Lucy,
Thank you for your kind words, we firmly believe in an honest approach so I'm delighted you were happy with the service.
All the best,
Kerry Newstead
Marketing Director

Valorada con 5 estrellas sobre 5

Excellence from Oakfield

We have recently (April 25) let a property through Oakfield and at same time rented a property through them. The service from the whole team has been really fantastic, in particular Tia West, Izzy Cunningham and their Manager - Jenny Atabey. Jenny is ultra efficient and very personable, they all understand what’s needed and provide it without hesitation. Moving is the most stressful thing, but they all made it easy peasy. Thanks Oakfield will be recommending you to all.

2 de mayo de 2025
Opinión espontánea
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Respuesta de Oakfield Estate Agents

Hi Victoria,
What a fantastic review for our Hastings team this will really mean a lot to them as feedback is so important. We will ensure your thanks are passed on.
Kind Regards,
Kerry Newstead
Marketing Director

Valorada con 5 estrellas sobre 5

Oakfields Hastings Meets my Expectations as a Landlord

As a landlord I have found Oakfield Estate Agents in Hastings an excellent parter in managing my property over the past few years. From my perspective I would recommend without reservation. I have found Oakfield swift to bring to my attention issues from my tenants so that I can get them addressed. (I am fortunate in having long-term tenants.) This is all made possible because I have Luke Seymour as a trusted, responsive and reliable contact. It is rare, for example, that I do not hear back from him within 24 hours of leaving a message during normal working hours. The clerical and tax side of Oakfield's operations (Charlotte Diamond, Zoe and Lucy White, and Skye Standivan) have always managed my affairs accurately and in a timely manner. (Thank you all.) There is no reason to change my current property management arrangements.

12 de junio de 2025
Opinión espontánea
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Respuesta de Oakfield Estate Agents

Hi Stephen,
Thank you so much for taking the time to leave this wonderful review for Luke and the team. Im delighted you have been so happy with the service. I will ensure your appreciation is passed on.
Kind Regards,
Kerry Newstead
Marketing Director

Valorada con 5 estrellas sobre 5

Landlord's review of Oakfield

Luke has facilitated each process effectively. He provides thorough communication and demonstrates professional conduct and attention to detail. We plan to continue utilising Luke's skills for our rental properties. Thank you, Luke.

12 de junio de 2025
Opinión espontánea
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Respuesta de Oakfield Estate Agents

Hi Laura,
Thank you for your kind words, Luke works extremely hard so this will mean a lot.
Kind Regards,
Kerry Newstead
Marketing Director

Valorada con 5 estrellas sobre 5

Very professional and efficient

Luke is very professional and quick with responding to any issues I have with my rental.
Luke always gets back to me and is approachable and communicates well with feedback, He always keeps me in the loop and checks things with me as we go along

12 de junio de 2025
Opinión espontánea
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Respuesta de Oakfield Estate Agents

Hi Amy,
Thank you so much for taking the time to leave a review, we will ensure this is passed on to Luke.
Kind Regards,
Kerry Newstead
Marketing Director

Valorada con 5 estrellas sobre 5

Very impressed with the speed of service!

Karen came to see us yesterday and was so very positive about being able to find us a buyer for our property. She then came today to take photographs and assures us a brochure for our property will be available from tomorrow. So very impressed that from initial visit to property on the market in 48hours!

11 de junio de 2025
Opinión espontánea
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Respuesta de Oakfield Estate Agents

Hi Keith, Thank you so much for taking the time to leave a review for Karen. Im delighted you are happy with the service so far, I am sure Karen will look after you well.
Kind Regards,
Kerry Newstead
Marketing Director

Valorada con 5 estrellas sobre 5

Highly Professional Service

James Parris is a pleasure to work with regarding re - letting our property. He is highly professional, experienced , practical and prepared to “ go the extra mile” to help both Landlord and Prospective Tenant alike

4 de junio de 2025
Opinión espontánea
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Respuesta de Oakfield Estate Agents

Thank you so much for taking the time to leave this wonderful review for James, we are delighter you were so happy with the service and will ensure your message is passed on.
Kind Regards,
Kerry Newstead

Valorada con 1 estrellas sobre 5

Unless!

Oakfields are a terrible letting agent for property owners and renters.

They have left our house in disrepair for months claiming "they're were waiting for the damage to dry" and then had 2 contractors show up to inspect the house without any warning. And this is not the first time we've had work men show up with no prior warning. In fact, no contact is generally the way Oakfields do business.

And previously once the work had been completed, it was then never inspected and usually done poorly.

They had the cheek to charge £50 for a tennacy update but the only thing I can see that I paid for was incompetence. As it took them a month to update the tennacy and then once again they didn't bother to tell me the update was completed

14 de abril de 2025
Opinión espontánea
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Respuesta de Oakfield Estate Agents

I am very sorry that you have not had a great experience working with us, we do take feedback very seriously so would be keen to find out more about what happened if you can get in touch via kerry@oakfieldproperty.co.uk so I can look into this for you.

Valorada con 1 estrellas sobre 5

AVOID

AVOID - we booked a viewing for Monday they cancelled we then arranged to view on wednesday 2/5/25 at 2pm because they are using iamsold auction website when I phone Oakfield the following morning they say an offer has been accepted property is no longer available. what a waste of time and effort.

Have seen your reply nearly 2 months after my post. You do not understand we were able to view the property on Wednesday afternoon 2pm and when I phoned your Eastbourne office the following morning we were told it was sold.

3 de abril de 2025
Opinión espontánea
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Respuesta de Oakfield Estate Agents

I am sorry that you were unable to view the property you were interested in due to it being sold before you were able to view.
If you are still looking for a property we would be keen to assist so please get in touch on 01424 446644

Valorada con 1 estrellas sobre 5

Avoid!

We recently bought through Oakfield Bexhill. They were the worst estate agent I have ever dealt with. They were unprofessional and treated us like we were an inconvenience. Avoid!

1 de noviembre de 2024
Opinión espontánea
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Respuesta de Oakfield Estate Agents

I am very sorry that you have not had a great experience working with us, we do take feedback very seriously so would be keen to find out more about what happened if you can get in touch via kerry@oakfieldproperty.co.uk so I can look into this for you.

Valorada con 1 estrellas sobre 5

Terrible service

Terrible service, my property manager will NEVER answer my questions, she just gives me unrelated responses that do have nothing to do with my questions.

28 de enero de 2025
Opinión espontánea
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Respuesta de Oakfield Estate Agents

Good morning Sam,

Naturally I am disappointed to see this negative review and I am sorry that your experience with Oakfield has not be the positive one you had expected.
I have tried to call you today as I am keen to discuss this with you and resolve any queries you have please do call me on 01424 856923.
Kind regards,
Emma Hawkins
Lettings Managing Director

Valorada con 5 estrellas sobre 5

“Tia” very personable

“Tia” very personable , patient, and trustworthy.

30 de diciembre de 2024
Opinión espontánea
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Respuesta de Oakfield Estate Agents

Thank you for your kind words

Valorada con 5 estrellas sobre 5

Kirsty

We work with Kirsty at Oakfields regularly and she’s is very professional and well organised.
Always a pleasure dealing with her.

23 de diciembre de 2024
Opinión espontánea
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Respuesta de Oakfield Estate Agents

Thank you for taking the time to leave a review, it is much appreciated

Valorada con 1 estrellas sobre 5

Charge extra for terrible service

Oakfield were forced on me when they took clients previously managed by Andrews. Their base rates are cheap but they charge extra for everything. They also failed to collect the rent for almost a year and expected me to pay for this privilege. They put almost no effort into chasing the tenant and didn’t provide the information I needed to chase them myself. Why would they if they get paid either way?

They failed to notice that the tenant was living with a child and then didn’t realise that she had moved out without giving up the tenancy for over a year. When I finally gained access to the property is was an absolute mess.

If you are a landlord, avoid them as they as unethical, rip you off and provide a terrible service.

22 de noviembre de 2023
Opinión espontánea
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Respuesta de Oakfield Estate Agents

Good afternoon,

It is with great disappointment I read your review today. Oakfield are a professional managing and take our obligations relating to our management very seriously.

I would welcome and opportunity to discuss the concerns you have raised in more detail if you can please reach out either via email emma@oakfieldproperty.co.uk or I can be reached on 01424 856923.

Kind regards,

Emma Hawkins
Lettings Managing Director

Valorada con 5 estrellas sobre 5

We have been looking for our new…

We have been looking for our new forever home, and to be honest, at the beginning, I thought that it would be easy, but I couldn’t have been more wrong.
So many estate agents, and none could help.
Then we found Tyrone at Oakfield Estate Agents, and our life changed completely.
He understood what we liked and helped us all the way through to securing our home.
He recommended Ollie to us as a broker, and wow, he did such an amazing job.
I can’t thank you enough, Tyrone, for your help. It really meant the world to us.
Thank you 🙏

21 de noviembre de 2024
Opinión espontánea
Valorada con 2 estrellas sobre 5

All round poor service

We really regret putting our house on the market with this estate agent. They were lack lustre on all fronts with regards to marketing. There was no continuity in who did the viewings as promised, and we were even asked to do one viewing ourselves as noone available on a Saturday. They mishandled an offer on our property from a time waster - twice! Use another agent if you are selling in Lewes would be my advice.

17 de noviembre de 2024
Opinión espontánea
Valorada con 5 estrellas sobre 5

Very pleased with service selling our property

Very pleased with service selling our property.
We are very happy with the seamless changeover when Oakfield took over Rowland Gorringe Uckfield branch earlier this year. Stephanie's warm, professional welcome was the reason we chose Rowland Gorringe originally, Oakfield's service has been professional, supporting the completion of our sale. Extra thanks to Jo our Sales Progressor.

21 de octubre de 2024
Opinión espontánea

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