Oakfield Estate Agents Opiniones 

88
•
TrustScore: 4 sobre 5

3,8

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Consulta las opiniones de los clientes

Valorada con 5 estrellas sobre 5

I first contacted Oakfield’s when right move alerted me of a property Since the very first time contacting Oakfield, all of the staff there that I have spoken to have been absolutely fantastic all... Ver más

Valorada con 1 estrellas sobre 5

Oakfield also act as a rental management agency and offer very poor service. Other than collecting rent - and taking their own fees from those funds - they do very little, beyond reminders for stat... Ver más

La empresa ha respondido

Valorada con 5 estrellas sobre 5

I am very pleased that my elderly mother chose Oakfield to sell her property. Scott Rea has been the ideal person to make the sale. He has been really kind and helpful, understanding that she is selli... Ver más

Valorada con 5 estrellas sobre 5

We have recently (April 25) let a property through Oakfield and at same time rented a property through them. The service from the whole team has been really fantastic, in particular Tia West, Izzy Cu... Ver más

La empresa ha respondido

Información sobre la empresa

  1. Agencia inmobiliaria
  2. también en la categoría
  3. Agencia de alquiler de apartamentos
  4. Agencia de alquiler de inmuebles
  5. Compañía de administración de propiedades

Escrito por la empresa

Your Property. Our Passion. Since 1996. Established in 1996, Oakfield Estate Agents is one of East Sussex's leading independent property agencies, with a reputation built on professionalism, local expertise and exceptional customer service. With offices and services across East Sussex, including Hastings, Bexhill, Eastbourne, Uckfield, Heathfield and Lewes, we are proud to have helped thousands of clients buy, sell, let and manage their properties over the past 30 years. At Oakfield, we believe property is about much more than bricks and mortar. Whether you're buying your first home, selling a property, investing in residential lettings or looking for professional property management, our experienced teams are here to make the process as straightforward and stress-free as possible. Our specialist services include: Residential Sales – Expert advice, marketing and support to achieve the best possible results. Residential Lettings – Comprehensive letting and property management services for landlords and tenants. Block & Estate Management – Professional management of residential developments, apartment buildings and estates. Build to Rent – Dedicated letting and management solutions for institutional investors, developers and large residential portfolios. As an independent, established business, we combine the personal service of a local agent with the expertise, technology and resources of a larger organisation. Our commitment to transparent communication, trusted advice and long-term relationships has helped us build a strong reputation across the communities we serve. At Oakfield, our success is measured not simply by the properties we manage or sell, but by the confidence and satisfaction of the people who put their trust in us. Discover more at www.oakfieldproperty.co.uk


Información de contacto

3,8

Muy bueno

TrustScore: 4 sobre 5

88 opiniones

5 estrellas
4 estrellas
3 estrellas
2 estrellas
1 estrella

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Ha contestado el 75% de las opiniones negativas

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3,8

Todas las opiniones

(88)

14 opiniones en los últimos 12 meses

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Valorada con 5 estrellas sobre 5

This is the best agency I met while I…

This is the best agency I met while I was looking for a house for rent. A good team and they are very kind and efficient. Specially I must mention Izzy Cunningham she was very supportive and arranged two viewings same day because of my request. The best thing is she listen to us, understand our situation and do best for our requests. Really I am glad to deal with them.

10 de octubre de 2024
Opinión espontánea
Valorada con 5 estrellas sobre 5

Thanks alot for the team at Oakfield…

Thanks alot for the team at Oakfield they were very professional and respectful, special Thank you to Tia who walked me through the whole process from beginning to end and Kim who also help in Tia's absense. Iam more than greatful to the team.

28 de septiembre de 2024
Opinión espontánea
Valorada con 1 estrellas sobre 5

If I could give zero stars I would

If I could give zero stars I would, rented a property managed by Oakfield, firstly customer service is appalling when you call you’re made to feel like an inconvenience, secondly logging work to be acknowledged, investigated and carried out takes a ridiculously long time for example 4 and a half months without a working oven. Property was riddled with mould and damp due to a lack of and very poor ventilation (which as tenants we were made to feel like we were causing the problem) and when it came to checking out of the property the landlords wanted to keep our entire deposit despite the failings on their part, Oakfield we’re in favour of supporting the landlords decision over us the tenant. Any moneys owed to Oakfield was met with demand of payment in full ASAP but any recompense to us was met with radio silence! AVOID WITH ALL COSTS!

30 de julio de 2024
Opinión espontánea
Logotipo de Oakfield Estate Agents

Respuesta de Oakfield Estate Agents

Good morning,
I am hugely disappointed to read this review and see that your experience with Oakfield was such a negative one.
We strive to provide the highest level of customer service and I am sorry that has not been the case during your tenancy.
I would welcome an opportunity to discuss this further with you so I can fully understand your concerns, I can be contacted at anytime on 01424 856923 or via email emma@oakfieldproperty.co.uk.
Best regards,
Emma Hawkins
Lettings Managing Director

Valorada con 5 estrellas sobre 5

Amazing Team

This is my second experience with Oakfield. Tia and Kim have been consistently amazing, they are assets to Oakfield. They are polite, selfless and proactive, they go all out to ensure a seamless service with clients. As a result of my experiences with them, I have recommended Oakfield to some of my friends and will continue to do that.

23 de agosto de 2024
Opinión espontánea
Valorada con 5 estrellas sobre 5

Tia :)

Tia was very helpful throughout our application process with getting our rented property and always kept me updated about any new developments :)

3 de abril de 2024
Opinión espontánea
Valorada con 1 estrellas sobre 5

The worst agency i have ever seen

The worst agency i have ever seen, keys were handed back 23rd December, I still have not got my deposit back of over £2,000 and it is now middle of March!

Emma Hawkins the Lettings director apparently has 12 years experience but said i owe £2600 in rent but turned out it was £0, because of her embarrassment how wrong she got it she is trying to claim £600 from me for saying the keys were handed back late when they have it in writing from me they was handed back the day i moved out.

They are super slow with anything, you do not get your deposit back from them and make excuses to keep your deposit so be careful when renting with them, also their landlords are very unprofessional, they came into the house i was renting from them and went into my personal belongings having a good nose around, I even have it on CCTV as i have cameras in my house for security and Oakfield still denied this EVEN THAT I HAVE IT ON CCTV and tried to sweep it under the rug.

They are the worst agency i have seen, id rather be homless than rent a property from Oakfield.

11 de marzo de 2024
Opinión espontánea
Logotipo de Oakfield Estate Agents

Respuesta de Oakfield Estate Agents

Your deposit is held with the TDS and is currently going through the adjudication process. Whilst I of course wont disclose publicly what the claim is for but I can confirm that we would never make an unfair or untrue claim. The matter will be assessed and adjudicated fairly by the TDS where you will be allowed an opportunity to submit your evidence following which they will decide what is due back to you and what is due to the Landlord. This process does take many weeks / months this is not Oakfield being slow.

Regarding the actions of the Landlord as I advised at the time Oakfield were not present at this visit and cannot be held accountable for it was not swept under the rug.

Regards,

Emma Hawkins
Lettings Director

Valorada con 1 estrellas sobre 5

Shameful

Very disappointed they was not even willing to discuss a view for someone that was disabled, got immediately dismissed by them
The only agent that treated us this badly, no manager bothered to call back as promised either instead one line email. This kind of discrimination is wrong
Just like to update I called the manager who said she would look into it, made excuses for behaviour, but never even bothered to come back to me. We did however make another enquiry exactly same details but without mentioning disability and changing name no surprise got a response for viewing which speaks volumes.

7 de marzo de 2024
Opinión espontánea
Logotipo de Oakfield Estate Agents

Respuesta de Oakfield Estate Agents

I am disappointed to receive this review and would welcome an opportunity to discuss this with you if you could please contact me on 01424 856923.
Kind regards,
Emma Hawkins
Lettings Director

Valorada con 5 estrellas sobre 5

Oakfields Estate Agents, Buckley

We had been with Purple Bricks Estate Agents for 9 months with no positive offers, they had asked us to drop our selling price 3 times, taking the price well below it's valuation price, at this point we switched to Oakfields, they re advertised it at a more competitive price & we had a final offer within 1 month, can't say enough about the staff, they are very professional, kept us informed every step of the way, they made the hole house selling experience stress free.

22 de enero de 2024
Opinión espontánea
Valorada con 5 estrellas sobre 5

I had the pleasure of dealing with Tia…

I had the pleasure of dealing with Tia at the Hastings branch .
She was very professional and made every effort to make everything as easy as possible .
Always prompt with answers and emails and a pleasure to deal with .
Highly recommend.

Roland Kelly

27 de septiembre de 2023
Opinión espontánea
Valorada con 1 estrellas sobre 5

Litigious

Litigious, un-caring about leaseholder's legitimate needs and are only concerned with making money for themselves. Avoid like the plague.

18 de agosto de 2023
Opinión espontánea
Valorada con 5 estrellas sobre 5

Easy process to rent a flat

My wife and I were anxious and jittery at the prospect of relocating to Hastings from east London. Oakfield Hastings branch representative Tia West made the whole process easy, professional and made us feel welcome. Her pleasantness and courtesy on phone are well commended. Thank you all at the branch for your invaluable contribution to landonfbie our new home within a short time of arriving at Hastings. Quite remarkable.

28 de junio de 2023
Opinión espontánea
Valorada con 1 estrellas sobre 5

The will try and keep your deposit !!!!

Rented a property on Bexhill certain staff need training on coming back on emails and on maintenance you report it and wait your turn if they ever arrive , I am at my deposit stage now and i was pre warned by nearly everyone that i know don't rent with oak field they will make up any excuse to get your Deposit and this is the case , I have left my property and will be complaining to TDS i have now left and there is a balance that won’t be paid Until my deposit is paid back in full they never change these estate agents and I advise everyone to use TDS to get there deposits back that is what they are there for that very reason to stop the likes of Oakfield ripping folk off

31 de mayo de 2023
Opinión espontánea
Valorada con 5 estrellas sobre 5

This is my second year of renting…

This is my second year of renting through Oakfields and I am glad to say for someone who came into renting a property late in life all the staff I have dealt with have been very personable and professional in all my communications with them. All enquiries are dealt with as quickly as possible and if the staff member I have spoken to say they will call you back - they do. My latest term of rent was dealt with by Allannah Hancock who was a pleasure to talk to and sorted things very quickly. I hope to rent through Oakfields for years to come primarily because they are so efficient in a very amenable way. Colin Williamson

19 de abril de 2023
Opinión espontánea
Valorada con 5 estrellas sobre 5

Extremely professional and friendly

Oakfields have been extremely professional and friendly. We have mainly dealt with Lily and she has sorted out a new tenant for our flat very quickly. We are very pleased and happy to recommend them 😊

7 de marzo de 2023
Opinión espontánea
Valorada con 5 estrellas sobre 5

First Rental Experience

For the first time my family needed a rental property, which would accommodate three adults and a small dog. We were recommended Oakfield Estate Agents in Eastbourne. Oakfield were superb from start to finish. They found us a lovely house in Stone Cross, which met all our needs, and they provided ongoing support when required. The friendly and professional service made our rental experience totally trouble free. A special thank you must go to Izzy Pannett, Zoe Matthews, Charlie Hamilton, Zoe White and Josh Thompson. Through all their respective departments they ensured our stay in Stone Cross was a positive one. We wish the team all the best for the future and once again a big thank you.

31 de enero de 2023
Opinión espontánea

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