OakMax Limited Opiniones 274

TrustScore: 4.5 sobre 5

4,5

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Consulta las opiniones de los clientes

Valorada con 5 estrellas sobre 5

Good product at a good price , courier let me down (based near edinburgh) but it made it there a working day late which was a problem for me as I paid wages out to staff to be there to receive and sta... Ver más

Valorada con 5 estrellas sobre 5

Very competitive price and excellent communication. Easy company to do business with and delivery was well organised. The oak is of good quality and the order was completed without any issues. Will d... Ver más

Valorada con 2 estrellas sobre 5

Service was good. Product wasn’t. Every board was different widths and thickness…150mm wide boards were ranging from 135 -175 in places and 5-6 mill deviation in thickness. On a 3meter b... Ver más

La empresa ha respondido

Valorada con 5 estrellas sobre 5

I have used Oakmax twice and on each occasion service, price and quality excellent. It is green oak with some splits and looks a bit rough and ready. Spend a few minutes sanding and it comes to life,... Ver más

Información sobre la empresa

  1. Maderera
  2. Proveedor de materiales para la construcción
  3. Proveedor de cabañas y edificaciones de jardín

Escrito por la empresa

We stock affordable oak hardwood beams, planks & landscaping sleepers, which can be used in a variety of ways around your garden: to create patios, lawn & border edging, outdoor furniture, raised flower beds, planters or other DIY projects.


Información de contacto

4,5

Excelente

TrustScore: 4.5 sobre 5

274 opiniones

5 estrellas
4 estrellas
3 estrellas
2 estrellas
1 estrella

Ha contestado el 70% de las opiniones negativas

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Valorada con 5 estrellas sobre 5

Very competitive price and excellent…

Very competitive price and excellent communication. Easy company to do business with and delivery was well organised. The oak is of good quality and the order was completed without any issues. Will definitely use them again when I need oak.

1 de abril de 2026
Valorada con 5 estrellas sobre 5

Easy to order

Easy to order, good prices, prompt delivery & good comms. Will Definatley use again, & good solid oak posts & planks..👍

31 de marzo de 2026
Valorada con 2 estrellas sobre 5

Service was good product wasn’t

Service was good. Product wasn’t.

Every board was different widths and thickness…150mm wide boards were ranging from 135 -175 in places and 5-6 mill deviation in thickness.

On a 3meter board , the bend was 25 mm out. Absolute nightmare when trying to build outdoor furniture/ kitchens.

Had to spend 2 extra days on the job straightening them out. Not ideal.

2 tables saw blades later. Ended up with 125mm wide boards.

I wouldn’t recommend…regardless of the cheap price

27 de marzo de 2026
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Respuesta de OakMax Limited

Hi Chris,

Thank you for sharing this feedback. We appreciate customers who take the time to detail their experience, it helps us understand the full picture of how our products perform in real projects, and we apologise for the inconvenience.

What concerns us most is that we didn't get the opportunity to help you resolve this before you invested additional time and effort. When issues like this arise, we have solutions in place, whether replacements or adjustments. That's exactly what we're here for.

From what you've described, those boards are clearly outside our tolerance range, and that shouldn't happen. Fresh-sawn oak naturally varies due to the rough nature of the cut, but our tolerances are usually only in addition, so you can trim and adjust on-site to fit your specific needs. In this case, we fell short of that standard, and we apologise.

We'd like to make this right. Please get in touch with us at info@oakmax.co.uk or by replying to our last email conversation, and let's discuss how we can support you.

Thank you for your feedback,
Dinu - Oakmax Team

Valorada con 5 estrellas sobre 5

Good product at a good price

Good product at a good price , courier let me down (based near edinburgh) but it made it there a working day late which was a problem for me as I paid wages out to staff to be there to receive and start to process the delivery that never came! Anyway, no fault of oakmax but could be worth considering alternative transport. Would still reccomend.

25 de marzo de 2026
Valorada con 3 estrellas sobre 5

Oak was good for the price

Oak was good for the price. A bit rough and bowed, but for the price absolutely no complaints there. Delivery was a nightmare. The delivery service you use are terrible. Good customer service on phone, but communication between the companies staff was awful. I lost a day and a half of work waiting at home for delivery as I was told to by your company.

9 de marzo de 2026
Logotipo de OakMax Limited

Respuesta de OakMax Limited

Hi Tom,

Thank you for your feedback.

I understand your comments regarding the delivery, especially around communication and the time spent waiting. This is not the level of service we want to be associated with.

As you know, to deliver nationwide we rely on third-party hauliers. While situations like this can happen from time to time, we have not had similar issues with this particular haulier in the past. That said, we are now paying closer attention to deliveries in that area and will take the necessary steps, including working with alternative hauliers where needed, to improve the overall quality of the delivery service.

I also appreciate your comments about our customer service, good to hear that part worked as expected, and I will pass this on to the team.

If you’d like to work with us again in the future, please feel free to contact us directly and we’ll make sure to double-check all delivery aspects and take care of everything from our side.

Many thanks,
Dinu

Valorada con 5 estrellas sobre 5

Great service great price…

I have used Oakmax twice and on each occasion service, price and quality excellent. It is green oak with some splits and looks a bit rough and ready. Spend a few minutes sanding and it comes to life, quality wood at a very reasonable price, even with delivery 👍

3 de marzo de 2026

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