I was missing a bottle on a two bottle order. I contacted Purulia and Tom messaged me back. He reassured me that the bottle would be replaced at no extra charge, and I received the replacement right a... Ver más
La empresa ha respondido
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Consulta las opiniones de los clientes
I want to say that there was a little confusion on when I placed my order but talking through the email that’s provided was very beneficial and it led me to a nice fellow named Tom, who is very consci... Ver más
La empresa ha respondido
Haven't tried the product yet only had in my hands for about 30mins. That being said I my order was one bottle short I emailed them about it and within minutes I was contacted back and Tom had my bot... Ver más
La empresa ha respondido
I had placed an order and later found that this item wasn't right for me. Tom was very helpful in getting my order cancelled and very helpful in assisting me with obtaining a refund.
La empresa ha respondido
4,7
Excelente
65 opiniones
No consta que haya invitado a opinar recientemente
Esta empresa no ha enviado invitaciones a sus clientes recientemente, por lo que es posible que las opiniones no sean representativas
Ha contestado el 100% de las opiniones negativas
Suele responder en menos de 1 semana
Así usa esta empresa Trustpilot
Descubre cómo se obtienen, puntúan y moderan sus opiniones y valoraciones.
Respuesta de Purelia
Hi Patricia,
We’re happy Richmond took great care of you, and we’ll make sure he sees your kind feedback. Thank you!
Warm Regards,
The Purelia Team
Excellent Customer Service Team
Very responsive, effective and friendly customer service team. I appreciated that immensely.
30 de agosto de 2026
Opinión espontánea
Respuesta de Purelia
Hi Laurie,
It’s wonderful to hear that our team was responsive, friendly, and effective when you needed assistance. Thank you!
Warm Regards,
The Purelia Team
I experienced top notch Customer…
I experienced top notch Customer Service with Purelia. I accidentally checked the box for a regular subscription and I immediately reached out when I noticed another payment was made through PayPal. Tom from Customer Service replied within the hour and reversed the charges immediately. That was amazing! I was very grateful!
9 de agosto de 2026
Opinión espontánea
Respuesta de Purelia
Hi Heather,
Thank you for sharing your experience. We’re sorry the accidental subscription caused concern, but we’re glad Tom responded quickly and reversed the charge. We appreciate your feedback and will continue looking for ways to make our subscription options clearer during checkout.
Warm regards,
The Purelia Team
Great experience with Tom!
Tom was wonderful, professional, and quick to respond when I needed help with a cancelation. When so many companies offshore this kind of work to ai and auto responses, it was nice to get quality help from a real human.
4 de agosto de 2026
Opinión espontánea
Respuesta de Purelia
Hi Carli M.,
We’re so glad Tom provided the prompt, professional, and genuinely personal support you deserved. Thank you, Carli!
Warm Regards,
The Purelia Team
Eria responded quickly and efficiently…
Eria responded quickly and efficiently to my concerns regarding my order! She was able to rectify the problem and got me taken care of with great satisfaction. This company and its employees as represented by Eria, show the value they place on their guests and dedication to customer service.
28 de agosto de 2026
Opinión espontánea
Respuesta de Purelia
Hi Lauren,
We’re delighted that Erla responded quickly and resolved your concern to your satisfaction. We’ll be sure to share your kind words with her. Thank you!
Warm Regards,
The Purelia Team
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