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Consulta las opiniones de los clientes

Valorada con 5 estrellas sobre 5

Great to deal with from start to finish. Always helpful on the phone and all costs/ delivery information communicated clearly. Delivery driver fills up our oil tank and you wouldn't even know he'd bee... Ver más

La empresa ha respondido

Valorada con 5 estrellas sobre 5

When I email with a query the staff in the Forfar branch are always very quick at coming back to me. I have a caravan that needs to be moved out of the way before I get an oil delivery, so I require a... Ver más

La empresa ha respondido

Valorada con 5 estrellas sobre 5

Brilliant service from Oilfast Inverness ! Ordered heating oil afternoon of the 12th / it was delivered morning of the 13th ! Can’t fault that for speed ! My previous supplier I would wait over a wee... Ver más

La empresa ha respondido

Valorada con 5 estrellas sobre 5

Nice people to deal with who we trust to give us the most competitive price when placing our order. Delivery made promptly on the agreed date. Easy to make payment.

La empresa ha respondido

Información sobre la empresa

  1. Proveedor de combustible
  2. Proveedor de combustible diesel
  3. Proveedor de energía
  4. Proveedor de gasóleo
  5. Proveedor de queroseno
  6. Empresa de productos petrolíferos

Escrito por la empresa

Oilfast is one of Scotland's leading independent heating oil suppliers, providing reliable fuel deliveries to homes, farms and businesses across the country. With a growing network of local depots and decades of industry experience, we combine nationwide buying power with local knowledge to deliver the high standards of service our customers expect. From rural communities and agricultural customers to households and businesses, we work hard to ensure fuel is delivered safely, efficiently and at competitive prices. We understand how important reliable heating is, particularly during Scotland's colder months. That's why our team is committed to making the ordering process as straightforward as possible, offering dependable deliveries, helpful customer support and practical solutions to help customers manage their fuel requirements throughout the year. At Oilfast, we are proud to support the communities we serve, building long-term relationships based on trust, reliability and excellent customer service. Whether you're a long-standing customer or ordering from us for the first time, our goal is simple: to provide a professional, dependable service that helps keep Scotland warm.


Información de contacto

4,8

Excelente

TrustScore: 5 sobre 5

272 opiniones

5 estrellas
4 estrellas
3 estrellas
2 estrellas
1 estrella

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4,8

Todas las opiniones

(272)

67 opiniones en los últimos 12 meses

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Valorada con 5 estrellas sobre 5

Fastest service ever !

Ordered my oil on phone and within 2 hour it was delivered, the driver was super pleasant and assured me my order would fit in my tank as I was concerned it wouldn't
Altogether great experience. Oilfast be proud of your Drivers.

22 de abril de 2025
Opinión espontánea
Valorada con 1 estrellas sobre 5

Bad service onsite and from oil fast admin

Fist time I ordered through the oil club the delivery person didn’t knock on the door, I went out to check he was ok and no issues and he was extremely grumpy and rude to me. He said he couldn’t deliver over the hedge and the route via the front gate was frustrating due to plant pots being in the way. I apologised for the inconvenience and explained I had lived there for 10’years and delivering over the hedge had never been an issue. I asked if I could help him with the hose because of the plant pots and he grumpily said no.
I gave feedback via email and never got any response.
Second time ordering again through the oil club, my money was taken then a week later I got a response email refusing delivery, they never even gave me a chance to tell them I had removed all the plant pots out of their way in order for them to deliver through the gate and along the path if required. I had to wait to get my money back before re-ordering from another company. They delivered today, very nice guy, knocked on the door, said no issue bringing the hose either over the hedge or along the path. So not only oil fast lost a customer but the oil club too as I can’t risk getting my money taken again for this kind of service. Thanks to the other company for their happy service received today. Am happy if they want my money instead.

25 de marzo de 2025
Opinión espontánea
Logotipo de Oilfast

Respuesta de Oilfast

Hi there,

Thank you for taking the time to leave your review. We are very sorry to read about your experience and disappointed to hear that we fell short on more than one occasion.

We also regret that your earlier feedback was not responded to, as this is not the level of service we aim to provide.

Customer feedback plays an important role in helping us improve, and we appreciate you taking the time to share your experience with us.

Kind regards,

The Oilfast Team

Valorada con 2 estrellas sobre 5

poor show

fuel went to wrong place and still got invoiced and had to pay for it befor a credit was given

28 de febrero de 2025
Opinión espontánea
Logotipo de Oilfast

Respuesta de Oilfast

hi William,

Thank you for your feedback.

We are sorry to hear about your experience and appreciate how frustrating delivery and invoicing issues can be. We strive to resolve any discrepancies as quickly as possible and appreciate you bringing this matter to our attention.

Kind regards,

The Oilfast Team

Valorada con 5 estrellas sobre 5

First class service from Oilfast

Tuesday 18th March 2025 I came home to discover my radiators were cold. I checked my boiler but it wouldn’t fire up. I have a plug in watchman which registered 4 bars left. As I have a disability and can’t climb ladders so a very good neighbour checked the oil level in my tank. Bad news was that I had run out of oil for the very first time. My watchman has always been accurate but not any more. Wednesday morning 19th March
@ 8 a.m.I telephoned Oilfast in Crieff and spoke to a very sympathetic Gentleman called Rhys who said that he would check with tanker driver.
Paul the driver arrived at 11.15 today and put in 500 litres explaining that I would get the remainder next week. Obviously because I had phoned as an emergency and the tanker only holds so much. I was extremely grateful that they came out the same day. First class service from Rhys who I spoke to with my predicament and he got it sorted with Paul the really nice delivery driver. First Class service.
Dorothy Arnott

19 de marzo de 2025
Opinión espontánea
Valorada con 1 estrellas sobre 5

Company is a rip off

Company is a rip off, this is the new name of the company that used to be Fleetmaxx solutions(same directors on Companies House)was recommended it by a friend who is now no longer a friend

Was charged £148.48 for £100 of diesel

Same thing happened to another friend and they sent the invoice to a debt company who tripped the prices

Am taking the case to the financial ombudsman if they ever reply

17 de febrero de 2025
Opinión espontánea
Logotipo de Oilfast

Respuesta de Oilfast

Hi Billy,

Thank you for taking the time to leave a review.

We are sorry to hear that you were dissatisfied with your experience. To clarify, Fleetmaxx Solutions continues to operate as its own business and has not changed its name.

As we do not have access to the account information relating to Fleetmaxx customers, we are unable to comment on the details of charges or account activity in a public forum. If you have an outstanding query or complaint, we would encourage you to contact Fleetmaxx Solutions directly so that they can investigate the matter further.

Kind regards,

The Oilfast Team

Valorada con 3 estrellas sobre 5

Oil was slightly over priced

Oil was slightly over priced. Could have got it cheaper but I am in a monthly plan and I am not sure if they inflated the price

17 de enero de 2025
Opinión espontánea
Logotipo de Oilfast

Respuesta de Oilfast

Hi Robert,

Thank you for your feedback.

We are sorry to hear that you had concerns regarding pricing and appreciate you taking the time to share your comments.

Kind regards,

The Oilfast Team

Valorada con 5 estrellas sobre 5

Staff are always helpful

Staff are always helpful, friendly and professional. If I leave a voicemail they return my call quickly. Oil is delivered promptly, and sometimes a day earlier than expected.

14 de febrero de 2025
Opinión espontánea
Valorada con 5 estrellas sobre 5

Oilfast at Insch

I've been using Oilfast at Insch for years. They are always very helpful when I speak to them on the phone. The delivery is always prompt. There is no disruption to the area of ground they have to trail the hose along.

29 de enero de 2025
Opinión espontánea
Valorada con 1 estrellas sobre 5

You delivered oil to me when I hadnt…

You delivered oil to me when I hadnt ordered it, I sent emails asking why this had happened, I also left a message on your answer machine, as no one seemed to be answering the phone, there was no response to that message either.

Received a response today 16th June 2026, the fact that it has taken a year and a half, proves my point.

25 de enero de 2025
Opinión espontánea
Logotipo de Oilfast

Respuesta de Oilfast

Hi Mhorag,

Thank you for taking the time to leave a review.

We are sorry to hear about your experience and particularly disappointed to learn that you did not receive a response to your emails or voicemail.

We understand how frustrating it can be when there is uncertainty regarding a delivery, and clear communication with our customers is extremely important to us. We continually review our processes to ensure we provide the high standards of service our customers expect.

Thank you for bringing this matter to our attention.

Kind regards,

The Oilfast Team

Valorada con 5 estrellas sobre 5

Great company Great customer service

Fantastic company great customer service. If your low on oil they will deliver it as quickly as possible. Been a customer for nearly 9 years now won’t go anywhere else. Paying monthly is a great option as well as it’s suits me budgeting every month.

1 de febrero de 2025
Opinión espontánea

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