Poor customer service, nobody offered to help upstairs while looking at pillows they were having their own conversation very loud while doing a stock take. When I did ask for help they helped but it w... Ver más
La empresa ha respondido
Aunque no verificamos reclamaciones concretas porque las opiniones son propiedad de sus autores, es posible que marquemos las opiniones como «verificadas» si podemos confirmar que ha tenido lugar una interacción con la empresa. Más información
Para proteger la integridad de la plataforma, nuestro software automatizado disponible las 24 horas examina todas las opiniones en nuestra plataforma, tanto si están verificadas como si no. Esta tecnología está diseñada para identificar y eliminar contenido que incumpla nuestras directrices, incluidas las opiniones que no están basadas en una experiencia real. Sabemos que es posible que no detectemos todo pero puedes denunciar lo que pienses que se nos haya escapado. Más información
Consulta las opiniones de los clientes
I love shopping at OKA when I visit family in the UK from America. The designs are beautiful and the quality is exceptional. While we have other home stores the unique designs at OKA are special and... Ver más
La empresa ha respondido
The OKA Chelsea store on Fulham Road is less of a shop and more of a total interior design experience. I spent hours browsing the three floors, and every corner is filled with gorgeous textures, laye... Ver más
La empresa ha respondido
Great service The home designer Rider helped us out a lot with great ideas. Looking forward to buying my next lot of furniture in the near future
La empresa ha respondido
Información sobre la empresa
- Tienda de muebles
- también en la categoría
- Tienda de decoración e interiorismo
- Tienda de iluminación
Escrito por la empresa
Our beautiful glass-fronted flagship store is located in the heart of London’s design scene, a stone’s throw away from the stylish King’s Road, where you will find countless high-end fashion and interiors shops. Our entire collection of furniture and accessories can be explored across the three floors, with pieces styled in seasonal room sets. Explore our light-filled upper floors or our moodily lit lower floor, styled by our visual team to give you abundant inspiration.
Información de contacto
155-167 Fulham Road, SW3 6SN, London, Reino Unido
- +44 20 7581 2574
4,5
Excelente
372 opiniones
Invita a los clientes a opinar
Esta empresa invita a sus clientes a opinar, independientemente de que la opinión sea positiva o negativa.
En Trustpilot apostamos por el contenido creado por personas. Sin embargo, esta empresa puede utilizar nuestra herramienta de respuesta asistida por IA para redactar sus respuestas.
Así usa esta empresa Trustpilot
Descubre cómo se obtienen, puntúan y moderan sus opiniones y valoraciones.
We are missing products from our…
We are missing products from our delivery and no one picks up phone to discuss how to deal with this.
12 de febrero de 2026
Respuesta de OKA - Chelsea
Dear Andrew,
Thank you for your review. We are very sorry to learn about your experience and the missing items from your delivery. Please accept our sincere apologies for the inconvenience this has caused.
We also regret that you were unable to get through to our Chelsea store. We fully appreciate how frustrating this must have been when you were seeking assistance.
Our customer service team has identified your account and will be contacting you shortly to resolve this matter as quickly as possible.
Kind regards,
OKA
Respuesta de OKA - Chelsea
Dear Customer,
Thank you for taking the time to leave your feedback.
We are very pleased to hear that you found the team helpful and well informed. Your comments are much appreciated and encouraging for our colleagues.
Kind regards,
OKA
Excellent advice and good service from your helpful staff
Excellent advice and good service as always from your colleagues at the Fulham store
I'm delighted with my latest table lamp purchase
14 de febrero de 2026
Respuesta de OKA - Chelsea
Dear Richard,
Thank you very much for your lovely comments.
We are delighted to hear that you had another positive experience in store and that you are pleased with your new table lamp. It is always rewarding to know when our team’s advice and service are appreciated.
We hope your new piece brings you enjoyment for years to come.
Kind regards,
OKA
Very good sales service and thereafter…
Very good sales service and thereafter customer service. Rachel in your Fulham shop was very helpful and great at post- purchase follow up call to ensure we were happy with our floor lamp.
7 de febrero de 2026
Respuesta de OKA - Chelsea
Dear Girish,
Thank you for taking the time to share your experience with us.
We are so pleased to hear that you were happy with both the sales and customer service you received. It is especially lovely to read your kind comments about Rachel and the care she provided, including her follow-up after your purchase.
Your feedback is greatly appreciated, and we hope you continue to enjoy your floor lamp.
Kind regards,
OKA
The products offered are very nice.
The products offered are very nice.
The personnel is great
I have been dealing with you for a long time
14 de febrero de 2026
Respuesta de OKA - Chelsea
Dear Jalal,
Thank you very much for taking the time to leave your review.
We are delighted to hear your kind comments about our products and our team. It is particularly wonderful to know that you have been shopping with us for such a long time — your continued support truly means a great deal to us.
We look forward to welcoming you again soon.
Kind regards,
OKA
Amazing
We ordered from the Bath store and had it delivered to the Chelsea store, which arrived quickly. One item was damaged, but the team in Chelsea were incredibly helpful and replaced it straight away with no hassle.
Fantastic service, thank you!
11 de febrero de 2026
Respuesta de OKA - Chelsea
Dear LK
Thank you for your review. We are sorry to hear that one of your items was damaged upon delivery, but are delighted that our Chelsea team were able to resolve this for so your quickly.
We truly appreciate your feedback.
Kind regards
OKA
Great sofas and cushions
It is always a treat to visit Oka's flagship store in Chelsea. This time we purchased the new Alelxandrina sofa, which works really well for our narrow entry and staircase, given its slim profile. We are particularly thankful to Salvatore, who was so helpful with the purchase and delivery process. It was a great surprise to have it delivered within just a couple of days of purchase. The delivery guys were also very pleasant. However I feel they need more experience navigating tricky entry and stairs situation. In any case the sofa looks great in our space and works well with our other Oka and non-Oka pieces.
3 de febrero de 2026
Respuesta de OKA - Chelsea
Dear Customer,
Thank you for taking the time to share your experience with us.
We are delighted to hear how much you enjoy visiting our Chelsea store and that your new sofa works so well within your home. It is especially lovely to know that Salvatore was able to assist you throughout your purchase and delivery.
We also appreciate your balanced feedback regarding the delivery. Your comments are valuable and will be shared with the relevant team, as we are always looking for ways to improve our service.
Thank you again for your thoughtful review, and we hope you continue to enjoy your beautiful new piece.
Kind regards,
OKA
Fantastic service in the store
Fantastic service in the store, and rapid, professional delivery. We love the design and quality of our rug.
7 de febrero de 2026
Respuesta de OKA - Chelsea
Dear Susan,
Thank you very much for taking the time to share your feedback.
We are delighted to hear that you received fantastic service in store and that your delivery was rapid and professional.
Your kind comments are truly appreciated.
Kind regards,
OKA
Shouting at customers
Last Sunday, I popped into the Chelsea Store and had quite an unexpected experience. I saw a woman with blonde hair, who looked like she was the manager, yelling pretty loudly at a customer downstairs. It honestly made me really uncomfortable.
I’m Just moving to the area and was excited to buy some furniture for my new place, but that scene totally put me off purchasing anything.
I have no idea how this place continues to run if thats how the management treat customers... Being professional and respectful is super important when dealing with customers - i had a brief interaction with another member of staff who was polite but looked just as embarrassed. Honestly, I don’t plan on going back. There’s definitely room for them to improve on how they treat people with kindness and respect.
8 de febrero de 2026
Opinión espontánea
Respuesta de OKA - Chelsea
Dear Peter,
Thank you for taking the time to share your feedback. We are very sorry to read of your experience in our Chelsea store and sincerely apologise for the discomfort this situation caused you.
We would like to stress that the behaviour you have described is completely out of character for our stores and entirely unheard of. We are genuinely surprised and concerned to receive feedback of this nature, as we place great importance on maintaining a professional, welcoming, and respectful environment for all customers.
Please be assured that this matter has been escalated to our Retail Senior Management team and is currently being thoroughly investigated. We take concerns of this kind extremely seriously and will review the situation carefully.
Kind regards,
OKA
Very disappointed that I didn’t get my…
Very disappointed that I didn’t get my wine glasses and my scented candle and still not been told why they have not been delivered
5 de febrero de 2026
Respuesta de OKA - Chelsea
Dear Neil
Thank you for taking the time to share your review.
Having tracked your orders, we can see that your scented candle was delivered by DPD on 6th February, and the tracking for your wine glasses advise that the delivery was refused on 3rd February and the stock was returned to our warehouse where it was automatically refunded.
We do apologise for the inconvenience you have been caused and, should you require any further assistance, please do not hesitate to contact our Customer Service team on 03330 042 042, who will be happy to help.
Kind regards,
OKA
Beautiful items and friendly staff but needs to sort out delivery costs and IT system
Beautiful items and friendly staff, but huge delivery charges (which have to be an additional profit generating income stream at the extortionate prices that are unavoidable). As a customer it's also evident the IT system the staff use is terrible. I've been unable to add to an order (despite not being dispatched yet), and on multiple occasions when I've returning something in store I've had to leave the items with the retail team for them to process the refund another day as the computer system is regularly down and trust that the refund comes through. The items are beautiful, but the company itself needs to please invest in customer service. I'm writing this review in the hope that it is seen and noted internally.
11 de enero de 2026
Opinión espontánea
Respuesta de OKA - Chelsea
Dear Issy
Thank you for taking the time to share your review. We are glad that you find our products beautiful and have received helpful and friendly assistance from our Chelsea team. We do regret to hear about the issues you've experienced with our systems, particularly when returning items in store, and we can advise that there are some upgrades planned in the coming months which will improve the customer experience.
We appreciate your feedback and apologise for any inconvenience you have been caused.
Kind regards
OKA
Great service.
Staff as always extremely efficient and helpful. They spent ages helping me decide on a piece of furniture. Incredible patience.
Absolutely delighted with my new purchase.
Delivery company could learn a lot from staff at the store, they are completely the opposite and have zero personality skills...they really let down OKA
3 de febrero de 2026
Respuesta de OKA - Chelsea
Dear Karyn
Thank you for your kind words. We're so pleased to hear that you found our Chelsea team friendly, helpful, and knowledgeable and that they helped you choose your item.
We are sorry to read your comments with regards to delivery and if you would like to discuss this further, please do reach out to our customer service team, on 03330 042042, who will be happy to help.
We apologise for any inconvenience you have been caused.
Kind regards
OKA
Respuesta de OKA - Chelsea
Dear Nicola
Thank you for your kind words. We're so pleased that you find our designs beautiful, colourful, and inspirational and we hope that you are happy with your purchase.
We appreciate your feedback and hope that you will visit us again soon!
Warm regards
OKA
Helpful staff
Ross was so helpful giving us advice on cushion choice. He gave us great ideas for our corner sofa.
He is a credit to OKA Chelsea
25 de enero de 2026
Opinión espontánea
Respuesta de OKA - Chelsea
Dear Sandy
Thank you for your wonderful review. We’re delighted to hear that your visit to our Chelsea store was such a positive experience and that you received attentive and helpful guidance while choosing your cushions. It’s great to know the information you were given proved valuable.
We truly appreciate your feedback and hope to welcome you back again soon.
Kind regards,
OKA
Great staff who are helpful when needed…
Great staff who are helpful when needed but also don’t intrude when one is just having an inspirational wander round the beautiful store
30 de enero de 2026
Respuesta de OKA - Chelsea
Dear Happy Customer
Thank you for your kind words. It's wonderful to know you had a great experience at the Chelsea store, and we're glad the team made you feel welcome as you explored.
We appreciate your feedback and hope to welcome you back again soon.
Kind regards,
OKA
Always a pleasure visiting Oka
Always a pleasure visiting Oka. Lucy at the Chelsea branch was lovely and very helpful with my cushions queries.
4 de febrero de 2026
Opinión espontánea
Respuesta de OKA - Chelsea
Dear Victoria
We’re delighted to hear that you received such lovely and helpful service from Lucy during your visit to our Chelsea store. It is always rewarding to know our team delivers the attentive and personalised service we aim for.
Your kind words mean a great deal to us, and we look forward to welcoming you back for many more visits.
Kind regards,
OKA
Customer service is woefully inadequate…
Customer service is woefully inadequate as calls go unanswered and customers are abruptly cut off. Chelsea store never answer their phone.
3 de febrero de 2026
Opinión espontánea
Respuesta de OKA - Chelsea
Dear Ms Linden
Thank you for taking the time to share your feedback.
I can see that one of our Customer Service Advisors has responded to your recent email and explained that our Chelsea Store has recently suffered some technical issues with their phone lines, but our customer service lines are open Monday to Friday with Advisors on hand to accept calls.
Please do respond to the emailed correspondence or reach out to our customer service team, on 03330 042 042, who will be happy to assist.
Kind regards,
OKA
Staff were very helpful and pleasant.
10 de enero de 2026
Respuesta de OKA - Chelsea
Dear Sarah,
Thank you for taking the time to leave your review. We’re really pleased to hear about your visit to our Chelsea store, and we’ll be sure to pass your feedback on to the team. We hope to welcome you back again soon.
Kind regards,
OKA
Style at your door
Style at your door with a wide variety of pieces. Always something tempting from OKA with great service
12 de enero de 2026
Respuesta de OKA - Chelsea
Dear Customer
Thank you for your lovely review! We're delighted that you enjoyed our range of products and found our team to be helpful, we're so happy to know we met your expectations.
We thank you for your support and look forward to welcoming you back again soon!
Kind regards
OKA
Very helpful assistant
Very helpful assistant, made the purchasing experience very pleasant.
Pleased with the item bought.
I was as rather disappointed that the packaging inside the cardboard box was a thick slab of plastic type foam, I have no idea how to dispose of it responsibly.
5 de enero de 2026
Respuesta de OKA - Chelsea
Dear Nick,
Thank you for taking the time to share your experience with us. We’re pleased to hear that your visit to our Chelsea store was an enjoyable one and that you were happy with your purchase.
We also appreciate you raising your concern regarding the packaging. Feedback like this is important to us, and we’re continually reviewing how we can improve our materials and make disposal clearer and more sustainable for our customers.
Thank you again for your comments and for shopping with OKA.
Kind regards,
OKA
La experiencia Trustpilot
Cualquiera puede escribir una reseña en Trustpilot. El autor de la opinión tiene derecho a editarla o eliminarla en cualquier momento y solo se mostrará mientras su cuenta esté activa.
Trabajamos con especialistas y tecnología avanzada para salvaguardar nuestra plataforma. Descubre cómo combatimos las reseñas falsas.
Más información sobre el proceso de revisión de Trustpilot.
La verificación puede ayudar a garantizar que sean personas reales las que escriben opiniones que aparecen en Trustpilot.
Ofrecer incentivos a cambio de opiniones o pedirlas de forma selectiva puede sesgar el TrustScore, lo que contraviene nuestras directrices.