Ive had the beauty box for over a year and have been completely satisfied with all the products My granddaughter has the items I don’t want/need we both look forward to receiving the box Also I had... Ver más
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Consulta las opiniones de los clientes
Absolutely love my subscription every month & have brought all the other boxes & the surprise boxes you can also add on when paying 🙂 Currently waiting on my advent calendar that says it is still bei... Ver más
La empresa ha respondido
I was redirected from a Facebook ad for the advent calendar. A pop up box indicated that if I registered for emails I would get a discount on the calendar. I registered and got the discount code but a... Ver más
La empresa ha respondido
Lovely goodies and my daughter is always delighted to see what the next parcel contains. A great selection.
La empresa ha respondido
Información sobre la empresa
- Tienda de salud y belleza
- también en la categoría
- Centro de bienestar
- Tienda de artículos de belleza
- Tienda de cosméticos
Escrito por la empresa
Our expertly curated OK! Beauty Box subscription is the perfect way to discover and enjoy the very latest in new and trusted brands that are delivered straight to your door every single month. Join thousands of OK! Beauty Box subscribers today and try something new that will excite, delight and keep you feeling pampered and radiant all month long.
Información de contacto
One Canada Square, Canary Wharf, E14 5AP, London , Reino Unido
- enquiries@okbeautybox.co.uk
- okbeautybox.co.uk
4,2
Muy bueno
11 mil opiniones
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Problem called a hiccup
Having tried repeatedly to use my points since last week, I emailed customer service, the reply did NOT help me. Still unable to redeem my points I emailed again and again, each time I was told about a drop down menu which does not work. Then today a person called Kayleigh replied to as she termed it "my little hiccup" in an email littered with pointless emjo's she told me about the drop down menu the SAME I had already said I couldn't find. Ive been a subscriber since the brand started but am now seriously considering if I want to be loyal to a company that will NOT listen or actually help me. Its a real hiccup.
16 de julio de 2026
Opinión espontánea
Respuesta de OK! Beauty Box
I am very sorry to hear about the ongoing difficulty you have faced regarding your loyalty points and the frustration caused by the support you have received so far. I can see that our support team has been given you step-by-step instructions to redeem your points. here are the steps you need to follow.
Log In: Head over to the website and log into your customer account portal. (Remember, accounts aren't automatically created when you subscribe, so if you haven't activated yours yet, you can easily do so on the site!)
Access Rewards: Once logged in, navigate to the rewards or points section of your account page to see your current balance.
Generate Your Code: Choose the discount tier you’d like to redeem based on your available points. This will generate a unique discount code for you.
Apply at Checkout: Copy your exclusive code and paste it into the 'Discount Code' box at checkout when placing your order, or apply it directly to your upcoming subscription renewal under the Subscriptions tab by selecting 'Edit'
I hope this is of assistance.
Delivery never arrived
Joined the subscription and two out three boxes never arrived . The process of chasing this up was poor . Cancelled subscription and would advise to look at alternatives .
16 de julio de 2026
Opinión espontánea
Respuesta de OK! Beauty Box
We are truly sorry to hear about the missing boxes and the difficulties you faced. For further assistance, please reach out to our customer service team at enquiries@okbeautybox.co.uk
Great boxes
I've had the boxes for a couple of years now and the products I don't like, I put to one side and give to both of my daughters. We've had some great items and tried products I would never normally think of buying. I did try to cancel once however the process is incredibly convoluted and not worth my time especially as I can give the products as treats to my daughters who are both in their early 20's.
There have been no repeat of products which has been great.
1 de junio de 2026
Opinión espontánea
Respuesta de OK! Beauty Box
We are so happy to hear that you and your daughters have been enjoying the products from our boxes over the past couple of years! It's wonderful to know that we've introduced you to items you wouldn't normally consider. We also appreciate your feedback regarding the cancellation process. We are always looking for ways to improve our services and will certainly take your comments into consideration as we review our procedures. We're glad there have been no repeat products for you.
Cheap products and impossible to cancel ‘
Thought I would give it a try. Waste of money. The products are cheap and cheerful.
It advertises you can cancel subscription at anytime, however it’s impossible to do so as the website either sends you on a wild goose chase or the page is ‘currently unavailable’ - convenient!
I have emailed to cancel - the small print states written cancellation doesn’t count unless someone responds ! I’ll seek further advice if needed.
11 de julio de 2026
Opinión espontánea
Respuesta de OK! Beauty Box
We are truly sorry to hear about your frustrating experience with our products and the cancellation process. We understand how difficult it can be when you encounter issues trying to manage your subscription, and we sincerely apologise for the inconvenience you've faced with our website and the lack of a clear cancellation path. We are actively reviewing our cancellation procedures and website functionality to ensure a smoother and more transparent experience for all our customers. We appreciate you bringing these significant concerns to our attention, as your feedback is invaluable in helping us improve.
Just received my first box
Just received my first box! Feel like a kid at christmas! Happy days! Thank You! Xxx
10 de julio de 2026
Opinión espontánea
Respuesta de OK! Beauty Box
We are so happy to hear you loved your first box! We appreciate your wonderful feedback.
Love the special offers…
I have bought a few of the Ok boxes and always find them fantastic. Obviously value for money!! I love the fact that you can try things and actually build a whole routine from a couple of boxes. I love the special offers what's not to like 👍
28 de junio de 2026
Opinión espontánea
Respuesta de OK! Beauty Box
Thank you so much for your fabulous review! 💖 We are absolutely thrilled to hear how much you look forward to unwrapping your monthly beauty treats! 💄✨
OK! Beauty Box Team
Very good company which enables you to…
Very good company which enables you to skip boxes each month if the products are not to your taste.
Very good value for money.
29 de abril de 2026
Respuesta de OK! Beauty Box
Thank you so much for taking the time to leave this wonderful review!
We know everyone's tastes and skincare needs are different, which is why we want to make it as easy and flexible as possible to skip a month whenever a curation isn't the perfect match for you. We are thrilled to hear that you love the flexibility and that you're finding the box to be such great value for money.
Thank you for being a valued member of the OK! Beauty Box family! ✨🧴💖
Not really worth it
Some ok items but not really worth the money at all.
I wouldn't get it again.
It is advertised as having great value but most of it is stuff you will never use.
1 de octubre de 2025
Respuesta de OK! Beauty Box
We are sorry to hear that our items did not meet your expectations regarding value. We appreciate your candid feedback about the usability of the products, and we will certainly consider your comments as we refine our offerings.
Beautiful gift ideal for my…
Beautiful gift ideal for my granddaughter
3 de julio de 2026
Opinión espontánea
Respuesta de OK! Beauty Box
Hello
Thank you so much for leaving us such a lovely review! We are absolutely thrilled to hear that the box made a beautiful gift for your granddaughter. 🎁
We love hearing that our edits are being shared with loved ones, and we are sure she is going to have the absolute best time trying out all the gorgeous products inside. It really is the perfect way to treat someone special to a little bit of luxury!
We hope she thoroughly enjoys her new beauty treats, and we look forward to welcoming you back the next time you are looking for that perfect present.
Ok! Beauty Box Team
Bit disappointed at repeat products in a couple of the boxes
Bit disappointed that a couple of boxes in, I was getting repeats of the same products, but I loved the free OK magazine ....well, I say free, but obvs OK beauty don't realise the price of the magazine has increased , and ive had to pay the difference, but it was minimal , but obvs not free. I have now , unfortunately, cancelled as have too many products , but I will be back
31 de marzo de 2026
Respuesta de OK! Beauty Box
Hello Susan
Thank you so much for sharing your honest feedback with us. We are so glad you loved diving into your goodies and enjoyed the OK! magazine treat, though we are incredibly sorry for the unexpected extra charge you experienced with it. We always want our perks to be completely seamless, so we will certainly look into this right away. We also completely understand needing a little break when your beauty collection gets a bit too full! It is a shame to lose you for now, but we are so happy to hear you will be back in the future.
Ok! Beauty Box Team
Absolutely love my monthly boxes
Absolutely love my monthly boxes. Great way of trying new products and I’ve saved a lot for when I go abroad.
8 de julio de 2026
Opinión espontánea
Respuesta de OK! Beauty Box
We are absolutely thrilled to hear how much you love your monthly boxes! It's wonderful that you're enjoying discovering new products and that they've been so useful for your travels abroad. Thank you for sharing your positive experience with us!
First time experience for moi with OK…
First time experience for moi with OK Beauty Box - it was a faultless order, delivery & great products - so much so I went for another go or three. A real value for money experience - everything from start to finish process has gone really well. Love the product choices so far so good… joined the club now!
21 de abril de 2026
Respuesta de OK! Beauty Box
This is absolutely wonderful to read! We are so thrilled to hear that your first experience with us was faultless and that you loved the products so much you decided to join the club. It's fantastic to know that you find our boxes to be great value for money and that the entire process has been smooth for you. We can't wait for you to discover more of our product choices!
I signed up to ok beauty box again…
I signed up to ok beauty box again after a couple of months off. With all the prompts to buy more I decided to also order the mystery box. I was really looking forward to the new box the mystery box (who doesn’t like a surprise) and the free gift.
I was so disappointed when my boxes arrived. The mystery was just a duplicate of the March box, the free gift was a duplicate of the March box so I now have 3 of them. I tried to return the items, first it was AI generated responses referring you to the returns process then the I’m sorry emails but! So if I want to return the duplicated box I have to pay for it??? So frustrated and disappointed with the customer service.
25 de junio de 2026
Opinión espontánea
Respuesta de OK! Beauty Box
We truly appreciate you taking the time to share your recent experience with us, and we are genuinely sorry to learn of your disappointment. It's certainly frustrating to receive duplicate items, especially when you were looking forward to new surprises and a free gift. We understand how important it is for our mystery boxes to offer a unique and exciting experience, and we regret that this was not the case for you. We are also concerned to hear about the difficulties you encountered with our customer service regarding returns. We are actively reviewing our processes to ensure that our responses are helpful and that our return policy is clear and fair. Your feedback is invaluable as we continuously work to improve our offerings and customer support.
Poor value and worse business practices
I ordered a beauty box with a one month subscription voucher from buyagift. The voucher clearly stated that it was a one of purchase and would not automatically renew.
A month later OK beauty took a months payment out and sent another box that I did not request.
There response was that I should send the box back, but I was to pay postage costs as they are a small business! Well I am not a business I am a small person and cannot afford to lose money by unscrupulous practices, I didn't find the initial box of any value. This is an utterly unacceptable situation.
Appalling customer service.
2 de julio de 2026
Opinión espontánea
Respuesta de OK! Beauty Box
Hello,
Thank you for sharing your feedback with us. We are very sorry to hear about your experience and any frustration this situation has caused. We always aim to ensure our partnership vouchers are clear, and we completely understand your disappointment regarding the subscription renewal and return postage costs. This is certainly not the impression we want to leave you with. Please contact our customer support team directly at enquiries@okbeautybox.co.uk so we can look into your account and help resolve this for you as quickly as possible.
Ok! Beauty Box Team
Really nice products very reasonable in…
Really nice products very reasonable in price delivery was quick was impressed by the quality and price
28 de abril de 2026
Respuesta de OK! Beauty Box
Hi there,
Thank you so much for taking the time to leave us this wonderful review! We are absolutely thrilled to hear that you were so impressed with both the high quality of the products and the reasonable pricing. Ensuring your beauty treats arrive quickly is always a top priority for us, so it is fantastic to know our delivery hit the mark too. Enjoy using all your new goodies!
Ok! Beauty Box Team
I absolutely love my beauty boxes
I absolutely love my beauty boxes. I never used to bother with all the skin products etc but decided as I am older my skin needs more attention and the different product have been amazing. I am always excited for my next box to discover what surprises are in store for me
29 de junio de 2026
Opinión espontánea
Respuesta de OK! Beauty Box
Thank you so much for this truly beautiful five-star review. We are absolutely over the moon to hear how much your beauty boxes have transformed your skincare routine! It is never too late to start giving your skin that extra bit of well-deserved love and attention, and we are so incredibly proud to be a part of your skincare journey. Hearing your excitement for each new box and the surprises inside completely makes our day. Happy pampering, and here's to many more gorgeous discoveries! ✨
I subscribe monthly
I've had a subscription with OK! Beauty Box for a good while. I have the option every month to 'put on hold' or to go ahead with that month's purchase. The boxes are excellent value for money with a good selection. They aren't repetitive and l've had some real gems that l love. I would recommend x
28 de junio de 2026
Opinión espontánea
Respuesta de OK! Beauty Box
We are so happy to hear you're enjoying your subscription and finding great value in our boxes! We appreciate your kind words and recommendation. Thank you for your continued support!
I truly look forward to my monthly…
I truly look forward to my monthly delivery , every month there is always something in the box that is worth trying. Also I look at my monthly subscription as just a bit of spoiling myself, I am delighted with Beauty Box
13 de mayo de 2026
Respuesta de OK! Beauty Box
We are so delighted to hear how much you anticipate your monthly delivery! It's wonderful to know that our selections bring you joy and a little self-care each month. Thank you for your kind words!
Absolutely love this box and also had…
Absolutely love this box and also had to buy my sister one lol I can’t have anything 😳😂
25 de junio de 2026
Opinión espontánea
Respuesta de OK! Beauty Box
We're so glad you love the box and shared the joy with your sister! Thank you for your wonderful feedback.
Why ask for a review when i cancelled…
Why ask for a review when i cancelled my subscription? Yous removed my points that should not have been removed they weren't expired as all old points were spent regularly as in monthly which i explained all of this. What yous were actually doing was removing my points so that i could not deducts £2.50 every month from my £30 subscription. Reason i left is due to your greed. Best place to order from is The Liquidation Store thier beauty boxes are amazing
28 de abril de 2026
Respuesta de OK! Beauty Box
Thank you for taking the time to share your feedback with us, and we are so sorry to hear about your experience regarding your points and subscription.
We completely understand how frustrating it is to feel like you have missed out on your loyalty points, especially when you have been a regular monthly subscriber. Our automated system does sometimes send out review requests shortly after a cancellation, and we apologise for any annoyance this has caused. We always aim to be transparent with our rewards program, so we would truly love the opportunity to look directly into your account history and investigate exactly what happened with your point balance.
Please pop us an email at enquiries@okbeautybox.co.uk so we can review this for you and offer further support.
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