I have enjoyed using this product but did not need the automatic refills as soonas they were being sent. Sophie was a big help to cancel the subscription for the automatic shipments. She was quick and... Ver más
La empresa ha respondido
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Consulta las opiniones de los clientes
The love the Olavitaskin product but accidentally enrolled in a reoccurring order plan. I contacted customer support and Sophie handled my concern immediately. Canceled the subscription and also refun... Ver más
La empresa ha respondido
During a 2 day holiday weekend sale, I was trying to process an order with about 8 hours left on the sale. Unfortunately, my Paypal payment was not processing to completion. After several attempts an... Ver más
La empresa ha respondido
Requested order cancelled in January. Told in my first request that I did not like the product. Nothing happened and I have received 2 more shipments since first request to cancel. Was told after la... Ver más
La empresa ha respondido
3,7
Medio
167 opiniones
No consta que haya invitado a opinar recientemente
Esta empresa no ha enviado invitaciones a sus clientes recientemente, por lo que es posible que las opiniones no sean representativas
Ha contestado el 100% de las opiniones negativas
Suele responder en menos de 2 semanas
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STAY AWAY
STAY AWAY! I have been trying for two months to cancel my subscription and yet am still being charged. I have email confirmation that I would not be charged again and yet, the next month I was! THEN, I received an email bribing me for a positive review in order to continue processing a cancelation: (see for yourself, copied from my email!)
I can take care of canceling your subscription and stopping this shipment for you. To proceed with handling your request and finalizing everything on your account, I just need one quick step completed from your side.
Please take a moment to share your positive experience here:
(Provides trustpilot link)
This allows me to continue processing your case, submit it for approval, and ensure everything is properly canceled with no further charges.
1 de abril de 2026
Opinión espontánea
Respuesta de Olavitaskin
Dear Customer,
We’re sorry to hear about your experience and take feedback like this very seriously.
However, we would like to clarify that the message you’ve shared does not originate from our support team, as we do not request or require reviews in exchange for account actions such as cancellations.
To properly investigate your case and assist you, we kindly ask that you contact us directly at support@olavita.co
with your details.
Additionally, please ensure that your review reflects your real name or the name used on your order, so we can accurately locate your account and resolve this matter as quickly as possible.
We’re here to help and look forward to assisting you.
Kind regards,
Olavita Support Team
Return& refund experience
I was very concerned after reading the reviews. Olivia has handled my returns with professionalism & kindness. This experience with Olivia started off on a bad foot as I was being billed for items not received. The returns have been received by Olivitan& now waiting for refund. Hope my refund will be expedited asap.
11 de marzo de 2026
Opinión espontánea
Respuesta de Olavitaskin
Dear Juanita,
Thank you for sharing your experience with us.
We’re glad to hear that Olivia was able to assist you with professionalism and care, especially after the initial concerns you faced. Your feedback means a lot to us.
Please rest assured that once returns are received and processed, refunds are handled as quickly as possible. Our team is actively working to ensure everything is completed promptly for you.
If you need any further assistance or updates, please don’t hesitate to reach out — our support team is always happy to help you 24/7.
Kind regards,
Olavita Support Team
Respuesta de Olavitaskin
Dear Kristen,
Thank you for sharing your experience with us. Your feedback means a lot to us.
If you need any further assistance or updates, please don’t hesitate to reach out — our support team is always happy to help you 24/7.
Kind regards,
Olavita Support Team
Requested order cancelled
Requested order cancelled in January. Told in my first request that I did not like the product. Nothing happened and I have received 2 more shipments since first request to cancel. Was told after last shipment product could be returned if in original packaging. I have received 2 shipments since and have not even opened the shipping bags. Nothing has been resolved!
1 de enero de 2026
Opinión espontánea
Respuesta de Olavitaskin
Dear NoraLee,
We’re sorry to hear about your experience and understand how frustrating this situation must have been.
We would like to confirm that your subscription has now been fully canceled, and no further shipments will be processed.
Regarding the recent deliveries, as previously advised, items can be returned in their original, unopened packaging. Once received and inspected, we will proceed accordingly.
If you need any assistance with the return process or have further questions, please don’t hesitate to reach out — our support team is always available and happy to help.
Kind regards,
Olavita Support Team
I have been trying to get my refund…
I have been trying to get my refund from them because I’m allergic and been trying to cancel my subscription and I can’t seem to get this done
2 de abril de 2026
Opinión espontánea
Respuesta de Olavitaskin
Dear Rhea,
We’re sorry to hear about your experience and understand your concern, especially regarding a reaction.
We’d be happy to assist you with both your refund request and subscription cancellation. Please reach out to us directly at support@olavita.co
so we can review your account and resolve this as quickly as possible.
Our support team is here to help and will make sure your case is handled promptly.
Kind regards,
Olavita Support Team
Not paying attention to canceling of subscription. Very unprofessional. Continue to bank charge without my approval
Not honoring my cancelation,
Refuse to issue three months of bank withdrawals
after being notify of cancellation..
27 de enero de 2026
Opinión espontánea
Respuesta de Olavitaskin
Dear Carmela,
Thank you for your feedback, and we’re sorry to hear about your experience.
We can confirm that your subscription has now been successfully canceled, and this has already been communicated to you via email. Kindly check your inbox (and spam/junk folder) for our confirmation.
If you have any further questions or need additional assistance, please don’t hesitate to reach out — our support team is always here to help.
Kind regards,
Olavita Support Team
I have liked the product!
I have liked the product!
But when I tried to stop my order, it took a second time. The lady was helpful and polite.. I BELIEVE this company is really trying !!!
2 de abril de 2026
Opinión espontánea
Respuesta de Olavitaskin
Dear Honey,
Thank you so much for your kind words — they truly mean a lot to our team.
We’re delighted to hear that you had such a positive experience and that our team was able to support you with understanding and care. Providing helpful, human support is always our priority, and feedback like yours reassures us that we’re on the right track.
If you ever need anything in the future, please don’t hesitate to reach out — we’re always here and happy to help.
Kind regards,
Olavita Support Team
Respuesta de Olavitaskin
Dear Holly,
We’re sorry to hear about your experience and understand your concern, especially regarding a reaction.
We’d be happy to assist you with both your refund request and subscription cancellation. Please reach out to us directly at support@olavita.co
so we can review your account and resolve this as quickly as possible.
Our support team is here to help and will make sure your case is handled promptly.
Kind regards,
Olavita Support Team
Quick shipping
Quick shipping, started using product right away! Unfortunately I won’t be able to order more product at this time, I have plenty to use!!
2 de abril de 2026
Opinión espontánea
Respuesta de Olavitaskin
Dear Karen,
Thank you for your kind words — we truly appreciate you taking the time to share your experience.
If you ever need anything further, please don’t hesitate to reach out — we’re always here to help.
Kind regards,
Olavita Support Team
Needs more explicit information when…
Needs more explicit information when ordering so that we don't sign up for a subscription. Need more information about returning product when customer is having a negative reaction.
23 de febrero de 2026
Opinión espontánea
Respuesta de Olavitaskin
Dear Dianne,
We’re sorry to hear about your experience and understand your concern, especially regarding a reaction.
We’d be happy to assist you with both your refund request and subscription cancellation. Please reach out to us directly at support@olavita.co
so we can review your account and resolve this as quickly as possible.
Our support team is here to help and will make sure your case is handled promptly.
Kind regards,
Olavita Support Team
They are very helpful in getting this issue resolved
They were very friendly and nice and got o. This matter very quickly. I appreciate thier help
2 de abril de 2026
Opinión espontánea
Respuesta de Olavitaskin
Dear Charlene,
Thank you for your kind words — we truly appreciate you taking the time to share your experience.
We’re glad to hear that you found our team helpful and understanding. Providing supportive and attentive service is very important to us.
If you ever need anything further, please don’t hesitate to reach out — we’re always here to help.
Kind regards,
Olavita Support Team
I cancelled and then was charged again…
I cancelled and then was charged again the next month.
2 de abril de 2026
Opinión espontánea
Respuesta de Olavitaskin
Dear Kari,
We’re sorry to hear about your experience and understand your concern, especially regarding a reaction.
We’d be happy to assist you with both your refund request and subscription cancellation. Please reach out to us directly at support@olavita.co
so we can review your account and resolve this as quickly as possible.
Our support team is here to help and will make sure your case is handled promptly.
Kind regards,
Olavita Support Team
May not meet your needs
Smooth cream
E, but product did not meet my expectations and caused redness around my eyes.
16 de marzo de 2026
Opinión espontánea
Respuesta de Olavitaskin
Dear Kathy,
Thank you for your feedback — we would love to make this right for you.
If your issue is still ongoing, please don’t hesitate to reach out to us directly so we can assist you as quickly as possible.
Kind regards,
Olavita Support Team
I ordered three bottles of the solution…
I ordered three bottles of the solution and assumed it was for one time. It ended up being a subscription and I needed help to cancel. The team has been very kind and polite to help me this matter.
20 de marzo de 2026
Opinión espontánea
Respuesta de Olavitaskin
Dear Louise,
Thank you for your feedback❤️
If your issue is still ongoing, please don’t hesitate to reach out to us directly so we can assist you as quickly as possible.
Kind regards,
Olavita Support Team
I have been trying to cancel my…
I have been trying to cancel my subscription for 3 months now . It took paypal finally stepping in to get it done. we will see if this gets settled since I was told to leave a great review in order for them to complete this process. Unbelievable!
1 de abril de 2026
Opinión espontánea
Respuesta de Olavitaskin
Hi there,
We’re very sorry to hear about your experience and understand how frustrating this situation must have been.
This is not the experience we aim to provide, especially regarding cancellations. We would really like the opportunity to review your case in detail and make sure everything is properly resolved for you.
You can reach out to us anytime at support@olavita.co — our team is available 24/7 and ready to assist you.
We would truly appreciate the chance to make this right for you.
Kind regards,
Olavita Team
I did not sigh up for a subscription…
I did not sigh up for a subscription with my first order. I read everything very carefully, and there was nothing about a subscription. Now you are saying I clicked the subscription box, but there was not one, and did not click any such thing. As soon as i got an email about another order coming I immediately replied to it to cancel everything. I was told my subscription was cancelled and every thing was taken care of. The very next day I was told the package is on the way and you can't do anything about it. That is YOUR fault because I responded immediately, and got a response that every thing was taken care of. How is it that every thing has changed? How is it that one person says every thing taken care of, and the next day someone else says it isn't? And BTW, the Olavita smells like horse manure. Why would I want to put that on my face?
31 de marzo de 2026
Opinión espontánea
Respuesta de Olavitaskin
Hi Patty,
We’re very sorry to hear about your experience and understand how frustrating this situation must have been.
This is not the experience we aim to provide, especially regarding communication and order handling. We would really like the opportunity to review your case in detail and make this right for you.
We have reached out to you via email — please kindly check your inbox (and spam folder just in case) and respond so we can assist you further and resolve this properly.
We truly appreciate the chance to improve your experience.
Kind regards,
Olavita Team
It has taken too long.
1 de abril de 2026
Opinión espontánea
Respuesta de Olavitaskin
Dear Ellen,
Thank you for your feedback — we’re sorry to hear that your experience took longer than expected.
If your issue is still ongoing, please don’t hesitate to reach out to us directly so we can assist you as quickly as possible.
Kind regards,
Olavita Support Team
Cancelled my order and subscription.
Cancelled my order and subscription.
Thank you
1 de abril de 2026
Opinión espontánea
Respuesta de Olavitaskin
Dear Jennifer,
Thank you for your feedback❤️
If your issue is still ongoing, please don’t hesitate to reach out to us directly so we can assist you as quickly as possible at support@olavita.co
Kind regards,
Olavita Support Team
Good customer service
Good customer service. The products are great.
1 de abril de 2026
Opinión espontánea
Respuesta de Olavitaskin
Dear Denise,
Thank you for your kind words — we truly appreciate you taking the time to share your experience.
We’re glad to hear that you found our team helpful and understanding. Providing supportive and attentive service is very important to us.
If you ever need anything further, please don’t hesitate to reach out — we’re always here to help.
Kind regards,
Olavita Support Team
I am not sure how I was added to a…
I am not sure how I was added to a subscription. I prfer not to be obligated in this manner.
1 de abril de 2026
Opinión espontánea
Respuesta de Olavitaskin
Dear Alan,
Thank you for your feedback — we’re sorry to hear that your experience took longer than expected.
If your issue is still ongoing, please don’t hesitate to reach out to us directly so we can assist you as quickly as possible.
Kind regards,
Olavita Support Team
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