Firstly, their tools are subpar, nothing really special. Customer service is terrible! My order got shipped to the wrong city and their response was “wait for 7 days to see if it shows up”. The guy I... Ver más
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Consulta las opiniones de los clientes
First non-impact ball universal joint I have seen - design is different from others that use flutes or segmented mechanisms. These roll smoothly and don't bind anywhere in 360 degrees of rotation.... Ver más
Exceptional. When trying to buy one of your products from another country I found that I was unable to successfully complete the transaction because of issues with the phone number. I reached out to... Ver más
I made a minor mistake with shipping details when I placed my order. Simon called back and fixed everything. It's great to see a small company that takes customer experience very seriously and does... Ver más
Información sobre la empresa
Escrito por la empresa
Our mission guides us to manufacture the best professional quality tools & organizers while offering them at an affordable price. Our products are made in USA, Germany and Taiwan, this information is visible in the specifications section of each product. We hire only the best in the business to design, test and produce our tools to ensure that they exceed ASME™ & ISO standards & certifications, life expectancy measures and, most importantly, your expectations. During our production process, we also have all of our tools professionally tested by local heavy-duty service shops located in Nisku, Alberta; Canada's oil capital.
Información de contacto
3-1807 2nd Street, T9E0W8, Nisku, Canadá
- 1-877-252-6572
- support@olsatools.com
- olsatools.com
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Terrible Customer Support
Firstly, their tools are subpar, nothing really special. Customer service is terrible! My order got shipped to the wrong city and their response was “wait for 7 days to see if it shows up”. The guy I talked to couldn’t care less about incorrect shipping or if it affected the customer in any way. If you really want something from these guys, go pick it up yourself. Their delivery contractors and Olsa’s response to concerns will be their downfall!
Great product and fast service
Great product and fast service. I am very happy with my wrenches and will be ordering Olsa tools again.
Well worth it...great plan to shop next…
Well worth it...great plan to shop next time paid
Want to look at the website and it hits…
Want to look at the website and it hits you with an email prop you can't get rid of without giving them information.

Respuesta de Olsa Tools
Oder was fast but canpar couriers is…
Oder was fast but canpar couriers is not a friendly site to deal with got email that parcel was picked up and nothing till day it was delivered no updates or communication in between
I looked online and in social media for…
I looked online and in social media for some magnetic socket holders and ordered a total of 6 3/8 drive, 6 1/2 drive and 6 1/4 drive. As well I ordered the low profile 3/8;impact socket set. The magnets on the base of the rail are OK but could be much better. I try and place my 3/8 deep metric on the side of anything metal and it slides. It's also a bit of a annoyance to line up my sockets and accessories with the single dimple. I broke the 13mm already and have ordered a replacement. Im not dissatisfied completely bit i wanted to support canadian businesses. I would chose something different. The service is good but my response was hit more miss if I got one. Im bummed about my 13mm but understand they are not your typical impact sockets. I ordered an astro to replace and try. Warranty is also hit and miss as they discontinued many items. A warranty is only good if you keep products on hand for replacement/repair. I wanted to try the ratchet but didn't want to buy a rebuild kit to ensure I could use it if it ever broke.
Great quality tool organizers and…
Great quality tool organizers and amazing customer service.
Fast shipping Canadian brand
Quick supply
Quick supply, the parcel arrived prior to eta.
Quality finish of the goods
Reasonable price considering exchange rates and shipping costs
Order received quickly
Order received quickly. Parts are as described. Will be useful to help organize my shop.
I ordered the swivel ratchets and short…
I ordered the swivel ratchets and short socket set. Arrived ahead of delivery date and now I can complete the dis-assembly of my Harley
Got exactly what i ordered in a week…
Got exactly what i ordered in a week and good quality product thanks
Product arrived on time and was exactly…
Product arrived on time and was exactly as described
No shipping updates, and unhelpful customer service.
I have received three emails asking me to review my order - after 12 business days, it hasn’t even shipped yet (my order confirmation stated delivery in 5-10 business days). I emailed customer service for an update and was told they’d look into it, with no further follow up. No idea if the tools are any good… edit: update after another two weeks - still haven’t received my order.
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