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Consulta las opiniones de los clientes

Valorada con 2 estrellas sobre 5

Firstly, their tools are subpar, nothing really special. Customer service is terrible! My order got shipped to the wrong city and their response was “wait for 7 days to see if it shows up”. The guy I... Ver más

Valorada con 5 estrellas sobre 5

First non-impact ball universal joint I have seen - design is different from others that use flutes or segmented mechanisms. These roll smoothly and don't bind anywhere in 360 degrees of rotation.... Ver más

Valorada con 5 estrellas sobre 5

Exceptional. When trying to buy one of your products from another country I found that I was unable to successfully complete the transaction because of issues with the phone number. I reached out to... Ver más

Valorada con 5 estrellas sobre 5

I made a minor mistake with shipping details when I placed my order. Simon called back and fixed everything. It's great to see a small company that takes customer experience very seriously and does... Ver más

Información sobre la empresa

  1. Fabricante de herramientas
  2. Tienda de herramientas

Escrito por la empresa

Our mission guides us to manufacture the best professional quality tools & organizers while offering them at an affordable price. Our products are made in USA, Germany and Taiwan, this information is visible in the specifications section of each product. We hire only the best in the business to design, test and produce our tools to ensure that they exceed ASME™ & ISO standards & certifications, life expectancy measures and, most importantly, your expectations. During our production process, we also have all of our tools professionally tested by local heavy-duty service shops located in Nisku, Alberta; Canada's oil capital.


Información de contacto

4,2

Muy bueno

TrustScore: 4 sobre 5

195 opiniones

5 estrellas
4 estrellas
3 estrellas
2 estrellas
1 estrella

Invita a los clientes a opinar

Esta empresa invita a sus clientes a opinar, independientemente de que la opinión sea positiva o negativa.

Ha contestado el 50% de las opiniones negativas

Suele responder en menos de 2 semanas

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Descubre cómo se obtienen, puntúan y moderan sus opiniones y valoraciones.

4,2

Todas las opiniones

(195)

10 opiniones en los últimos 12 meses

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Trustpilot no permite a las empresas ofrecer incentivos ni pagar para ocultar opiniones. Las opiniones son propiedad de los usuarios y no de Trustpilot. Más información

Valorada con 2 estrellas sobre 5

Terrible Customer Support

Firstly, their tools are subpar, nothing really special. Customer service is terrible! My order got shipped to the wrong city and their response was “wait for 7 days to see if it shows up”. The guy I talked to couldn’t care less about incorrect shipping or if it affected the customer in any way. If you really want something from these guys, go pick it up yourself. Their delivery contractors and Olsa’s response to concerns will be their downfall!

15 de junio de 2026
Opinión espontánea
Valorada con 1 estrellas sobre 5

Want to look at the website and it hits…

Want to look at the website and it hits you with an email prop you can't get rid of without giving them information.

19 de octubre de 2025
Opinión espontánea
Logotipo de Olsa Tools

Respuesta de Olsa Tools

Hi Ryan,

Thank you so much for taking the time to share your feedback — we truly appreciate it. We’re very sorry for the frustration you experienced with the popup on our website. After looking into it, we discovered that the close (“X”) button was white, which made it difficult to see on some devices. We’ve since updated the design so it’s now clearly visible and easy to dismiss.

Your feedback helped us catch and fix this issue quickly — thank you again for bringing it to our attention. We hope you’ll give our site another visit soon!

Warm regards,
Olsa Tools

Valorada con 3 estrellas sobre 5

I looked online and in social media for…

I looked online and in social media for some magnetic socket holders and ordered a total of 6 3/8 drive, 6 1/2 drive and 6 1/4 drive. As well I ordered the low profile 3/8;impact socket set. The magnets on the base of the rail are OK but could be much better. I try and place my 3/8 deep metric on the side of anything metal and it slides. It's also a bit of a annoyance to line up my sockets and accessories with the single dimple. I broke the 13mm already and have ordered a replacement. Im not dissatisfied completely bit i wanted to support canadian businesses. I would chose something different. The service is good but my response was hit more miss if I got one. Im bummed about my 13mm but understand they are not your typical impact sockets. I ordered an astro to replace and try. Warranty is also hit and miss as they discontinued many items. A warranty is only good if you keep products on hand for replacement/repair. I wanted to try the ratchet but didn't want to buy a rebuild kit to ensure I could use it if it ever broke.

28 de julio de 2025
Valorada con 4 estrellas sobre 5

Quick supply

Quick supply, the parcel arrived prior to eta.

Quality finish of the goods

Reasonable price considering exchange rates and shipping costs

26 de junio de 2025
Valorada con 2 estrellas sobre 5

No shipping updates, and unhelpful customer service.

I have received three emails asking me to review my order - after 12 business days, it hasn’t even shipped yet (my order confirmation stated delivery in 5-10 business days). I emailed customer service for an update and was told they’d look into it, with no further follow up. No idea if the tools are any good… edit: update after another two weeks - still haven’t received my order.

25 de mayo de 2025

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