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Consulta las opiniones de los clientes

Valorada con 5 estrellas sobre 5

Hotel was good and staff exceedingly helpful. Rooms small but adequate. Show was brilliant. Information very clear.

La empresa ha respondido

Valorada con 1 estrellas sobre 5

In brief: Hotel changed at last minute, unable to reach hotel before event due to road closure as Triathlon taking place. Therefore unable to freshen up. Spent 8hours on the coach due to unnecessary p... Ver más

La empresa ha respondido

Valorada con 5 estrellas sobre 5

The bus driver Denise was exceptional,nice steady driver,handled the coach very well,was very clear on instructions,nice personality

La empresa ha respondido

Valorada con 5 estrellas sobre 5

We had a lovely couple of nights staying at the Stamford Bridge Hotel, situated at the Chelsea Football ground. Well appointed rooms with Tv, coffee/tea making facilities. Breakfast was included, whi... Ver más

La empresa ha respondido

Información sobre la empresa

  1. Operador de excursiones
  2. Empresa de autobuses y autocares

Escrito por la empresa

Omega Breaks specialise in offering a range of exciting London coach breaks and niche astronomy tours, including our iconic Northern Lights flights. Our buying power and long-standing relationships with theatre and event companies mean we are able to secure great prices for tickets across a range of popular West End musicals, attractions, events, shows and concerts across London. Omega is committed to making travel easy, affordable and fun.


Información de contacto

4,3

Excelente

TrustScore: 4.5 sobre 5

556 opiniones

5 estrellas
4 estrellas
3 estrellas
2 estrellas
1 estrella

Ha contestado el 100% de las opiniones negativas

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Valorada con 1 estrellas sobre 5

Northern Lights Flight

I was excited to book this Northern Lights viewing flight from Birmingham for my partner and I. Pre- booking we were not made aware we had to first attend the pre-flight presentation at a hotel in Honiley, Kenilworth (and not at Birmingham International as we had presumed) and then make our own way to Birmingham airport from there afterwards. This means this excursion is not suitable unless you have someone to drive you!
A souvenir guidebook was offered for the price of £6 extra, but not being told to bring cash we were unable to get one.
We had to pre-book a carpark at the airport with a discounted booking code which was not explained properly as you were unable to input the correct exit time, this then mean't several phone calls to Omega to get this resolved.
On the actual flight you sit in darkness and have to rotate seats between 3 people taking turns to be able to view outside the plane from the window seat. We observed the stars one at a time, being clearly told to move seats after each person. We were not told to move seats again and patiently waited our turns to sit at the window to see the auora. The first person sat for ages until we heard the commentary that three views had been done, WE HAD NOT BEEN TOLD TO MOVE SEATS, and my partner and I had not seen out of the window as the same person had been sat there this whole time. We were told that luckily we were going round some more! so we got the person by the window to switch seats, we moved and my partner had a quick view, followed by myself. When I got to the window it just looked foggy, there was nothing more to see, I did not know what I was looking at or looking for and I was very, very disappointed.
On the way back were refreshments, I don't drink tea or coffee so was unable to get a drink, and the cheese sandwich I couldn't eat being wheat intolerant. Don't waste your money, it cost £500 for this flight for the two of us just to sit in a dark plane.

27 de marzo de 2025
Opinión espontánea
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Respuesta de Omega Breaks

Thank you for getting in touch Rebecca. I am really sorry to read your review.

Our Northern Lights flights have been operating for a number of years now and are hugely popular. in all my time of working here - which is over 7 years - I have never read a review like this or had feedback about this tour in this way. if you would be happy to share your booking reference that would help me investigate your complaint a little more. I don't know who booked your trip to help me understand why information was / was not given at point of sale so any further information would be appreciated. If you could email us at customerservices@omegabreaks.com that would be appreciated.

Kind regards
Monica

Valorada con 4 estrellas sobre 5

The feeder bus was fab

The feeder bus was fab
Bus too london was ok not alot of space
Driver was going to fast on the motorway and far too close to cars infront
Commuication not great

10 de marzo de 2025
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Respuesta de Omega Breaks

Thank you for your review - I will look in to your comments however, as this is certainly not what we want to read. Kind regards, Helen

Valorada con 3 estrellas sobre 5

Long travelling time to London

I enjoyed the time in London. However, the journey time from Leeds was too long. It involved 5 pickups from various small cities plus 1 40 minute break at a service station. The travelling time should have been much shorter!!!!

27 de febrero de 2025
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Respuesta de Omega Breaks

Glad you had a good time but we are sorry you gelt the journey time was too long. Coach travel can take a lot longer than normal car journeys, due to the pickups as you mention, along with our obligation to ensure legal driver breaks and time for customers to stretch their legs. We do hope you will give us another try. Or alternatively have a look at the range of other holidays we provide that are not coach based through our sister companies National Holidays and Just Go Holidays. Kind regards, Helen

Valorada con 5 estrellas sobre 5

Short break

Great hotel, helpful staff. Albert Hall was awesome and despite restricted view seats we could see everything

26 de febrero de 2025
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Respuesta de Omega Breaks

That's great to hear! thank you for your review! Kind regards Monica

Valorada con 5 estrellas sobre 5

went like clockwork

went like clockwork, plus was a good deal

13 de febrero de 2025
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Respuesta de Omega Breaks

Fantastic to read Mr Boak; so happy you had a great time away with Omega Breaks ! Kind regards, Helen

Valorada con 4 estrellas sobre 5

Hotel at Stamford Bridge was…

Hotel at Stamford Bridge was excellent,good service and excellent breakfast.Only downside was that it wasn’t easy to access via public transport

23 de febrero de 2025
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Respuesta de Omega Breaks

Many thanks for your review; I'm pleased the hotel was excellent, however apologies you found public transport access a bit limiting. Kind regards, Helen

Valorada con 3 estrellas sobre 5

Hotel room fine

Hotel room fine, breakfast good but parking too expensive to use. Seats for performance too far from the action, but luckily we were upgraded to nearer ones by the venue.

13 de febrero de 2025
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Respuesta de Omega Breaks

Many thanks for your feedback.

Valorada con 5 estrellas sobre 5

Good value break

Good value break. Hotel stay and theatre seats were of a good standard.

25 de febrero de 2025
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Respuesta de Omega Breaks

Fantastic to read, many thanks for your positive review.

Valorada con 5 estrellas sobre 5

Fantastic seats

Fantastic seats. Great show
Hotel easily found and checked in
Great breakfast
Look forward to the next deal

24 de febrero de 2025
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Respuesta de Omega Breaks

That's great feedback, we are delighted you had such a positive experience with Omega Breaks. We look forward to welcoming you back soon !

Valorada con 5 estrellas sobre 5

Great break

Easy booking, all tickets emailed, lovely hotel in a great location, excellent show and a very reasonable price.

23 de febrero de 2025
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Respuesta de Omega Breaks

What fantastic feedback thank you. So glad you had a wonderful time !

Valorada con 5 estrellas sobre 5

Seating was good

Seating was good, although last year's were better. Hotel is also good, clean, and the staff are very professional and attentive.
All in all another good experience with your company.
Have recommended you to friends and acquaintances.

24 de febrero de 2025
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Respuesta de Omega Breaks

What excellent feedback thank you very much ! We are delighted you had a wonderful time with Omega Breaks !

Valorada con 5 estrellas sobre 5

Perfect theatre & hotel combination

Excellent hotel with comfortable room, great breakfast & polite & friendly staff. Great seats for the theatre & easy travelling once in London

23 de febrero de 2025
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Respuesta de Omega Breaks

Great review - thank you!
Monica

Valorada con 5 estrellas sobre 5

Worth waiting to book on telephone

You were very busy when I phoned and had to wait for nearly half an hour before I got through, but when I did you were very good at answering my questions and take my booking..

15 de febrero de 2025
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Respuesta de Omega Breaks

So sorry you had to wait so long Pauline - but thank you for your patience and so pleased we could help out!
Kind regards.
Monica

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