Omlet USA Opiniones 

124
TrustScore: 3 sobre 5

2,8

Aunque no verificamos reclamaciones concretas porque las opiniones son propiedad de sus autores, es posible que marquemos las opiniones como «verificadas» si podemos confirmar que ha tenido lugar una interacción con la empresa. Más información

Para proteger la integridad de la plataforma, nuestro software automatizado disponible las 24 horas examina todas las opiniones en nuestra plataforma, tanto si están verificadas como si no. Esta tecnología está diseñada para identificar y eliminar contenido que incumpla nuestras directrices, incluidas las opiniones que no están basadas en una experiencia real. Sabemos que es posible que no detectemos todo pero puedes denunciar lo que pienses que se nos haya escapado. Más información

Consulta las opiniones de los clientes

Valorada con 2 estrellas sobre 5

Very disappointed in the waterer and feeder for the price of them. The waterer cups get dirty all the time from the chickens scratching the ground, and you can't just push the water out you have to h... Ver más

Valorada con 1 estrellas sobre 5

We have the Omlet Cube with attached run. The connection clips are absolutely terrible. We have had to reinforce with countless heavy duty zip ties. I am sure there are better options out there.

Valorada con 5 estrellas sobre 5

Great products, speedy deliver, supportive customer service: I have purchased an Eglu Go for two silky bantams, they think it’s perfect. The hen curls up and the roo stands guard. It’s been portable... Ver más

Valorada con 5 estrellas sobre 5

When we first built our henhouse, I had to go out every night to close the coop door to keep everyone safe from critters. Sometimes, I'd forget. Sometimes, we'd go away for a few days and have the... Ver más

Información sobre la empresa

  1. Animales y mascotas

Escrito por la empresa

Omlet is the brand behind the renowned Pet Products including the Eglu chicken coop, Geo bird cage, Zippi rabbit tunnels, and many more.


Información de contacto

2,8

Medio

TrustScore: 3 sobre 5

124 opiniones

5 estrellas
4 estrellas
3 estrellas
2 estrellas
1 estrella

No consta que haya invitado a opinar recientemente

Esta empresa no ha enviado invitaciones a sus clientes recientemente, por lo que es posible que las opiniones no sean representativas

No ha contestado las opiniones negativas

Así usa esta empresa Trustpilot

Descubre cómo se obtienen, puntúan y moderan sus opiniones y valoraciones.

2,8

Todas las opiniones

(124)

5 opiniones en los últimos 12 meses

Escribir una opinión
Trustpilot no permite a las empresas ofrecer incentivos ni pagar para ocultar opiniones. Las opiniones son propiedad de los usuarios y no de Trustpilot. Más información

Valorada con 5 estrellas sobre 5

I’ve got the catio balcony enclosure

I’ve got the catio balcony enclosure, the add on porch and the zippy double-height rabbit run. All are used as catios. The enclosure is on my bedroom balcony with the outdoor freestyle tree system. Porch is a stand alone off a downstairs bedroom with a cat tree too. Zippy system is used for my dad’s 2 cats on his deck. Perfect height and the shelves system for it works great for cats too. He didn’t want a tall system that would show above his deck rails in his 55+ community. The zippy is perfect.

The enclosures are sturdy and the cats love them. I really like the freestyle cat tree system too. I’ve got a 2 pole system in the balcony enclosure and a 1 pole system in the porch. And I mentioned above, the zippy shelves work great for the cats. I’ve got a corner single piece for entering into the run from the cat door and on the other side 2 shelves across the width for them to sit/sleep on. I wish the shelve system worked in the catios too!

20 de julio de 2024
Opinión espontánea
Valorada con 5 estrellas sobre 5

I have neither Hurricane Debby nor Helene can keep an Omlet coop or run down!

I have been buying from Omlet for several years and will definitely continue to do so. I have just been through two hurricanes and had 5 trees fall on my coops. I have posted pictures on my profile. One Go Up completely destroyed-yet, all chickens survived! That’s definitely a testimony of the sturdiness of the coops and runs. I have been on the phone with customer service since, trying to salvage parts and determine needs and I cannot express how helpful and kind these ladies have
been. No one can go wrong with an Omlet coop or Run. I am a testimony to that fact!

27 de septiembre de 2024
Opinión espontánea
Valorada con 5 estrellas sobre 5

Ordered an Eglu chicken coop

Ordered an Eglu chicken coop, plus run. It's fantastically easy to clean, built well to keep out predators, holds up well in the hurricanes that plague the American Gulf South, and is well insulated against both heat and cold.

20 de junio de 2024
Opinión espontánea
Valorada con 5 estrellas sobre 5

Just what we needed

Great products, speedy deliver, supportive customer service: I have purchased an Eglu Go for two silky bantams, they think it’s perfect. The hen curls up and the roo stands guard. It’s been portable throughout several moves, although folding up and reassembling the run is trickier. My two Guinea pigs like their Zippi Guinea pig shelters, which they use as hides even indoors. All good value, very serviceable!

8 de marzo de 2024
Opinión espontánea
Valorada con 4 estrellas sobre 5

I love my Eglu Cube

I love my Eglu Cube! It has protected my hens well from predators, keeps them warm in our Pennsylvania winter, is easy to clean and light enough for me to move by myself. The only negative was putting it together which took the majority of a Sunday afternoon and a bazillion little plastic clips. I’ve had it for four years and it has only needed a new clip or zip tie or two so once it’s together it’s easy to maintain.

20 de octubre de 2024
Opinión espontánea
Valorada con 3 estrellas sobre 5

Customer service was very nice, but…

Customer service was very nice and responsive. The actual product is flimsy. Wire frame is held together with plastic clips, which will disintegrate in today’s fading ozone layer.
One small door makes is impossible to get into the run to add food, or clean. The hen house is tiny three chickens are in there like sardines in a can. Three tiny slats for ventilation, it’s like a sealed coffin. My chickens will not go in even though I filled it with their favorite treat.

27 de julio de 2024
Opinión espontánea
Valorada con 1 estrellas sobre 5

I purchased the Omelet Eglu Go Up

I purchased the Omelet Eglu Go Up. I had multiple defective parts. I contacted the company and they agreed to send the parts, but only after I had to jump through hoops.... The parts were shipped the slowest way possible. I would expect that they would be overnighted since the company obviously didn't have adequate quality control over the items they were selling. I requested a return for the coop since the parts were delayed in arriving. They proceeded in demanding I clean the coop.... Which I never got to use since they sent me a defective one. I ship the coop back and now they want to hold me refund until God knows when. At this rate I'll get my refund in a couple of years with how slow this company is. My next steps are to dispute the charges with my bank and file a formal complaint with the BBB. I have to wonder if all these positive reviews are "paid" or "comped" with free or discounted items. This is the most unprofessional and dishonest company I have ever had the displeasure in dealing with. Never again will I ever buy from them. I will make it my mission to let everyone know about my horrid experience.

8 de julio de 2024
Opinión espontánea
Valorada con 1 estrellas sobre 5

You will be frustrated and full of regret

You will be frustrated and ultimately regret spending so much money. Wish I read the real reviews before purchasing. The run is also in the middle of well made and flimsy. Set up is weird and things didn’t match up well. There is some give so I gave them a star for that. I don’t understand the good reviews at all. They must not have actually purchased it.
Missing parts is common. When I tried to reach out, no one responds. The instructions are so complicated. You literally have to match 6 figure serial numbers to another diagram. The letter diagram didn’t match up on their connector bags. Maybe printing errors. I figured it out because I needed a temporary place for the chickens but boy… a large dog kennel would have been cheaper and better made. It’s been over 7 days… still waiting for a response. I went out and bought some metal grips and stakes instead. So prepare to spend more money. I would send it back but the run is packaged into multiple pieces (six , yes six in my case). It still requires some chicken proofing. They probably make it insanely hard to return. Genius at maximizing difficulty and keeping your money. Finally, the connectors are flimsy plastic, the whole thing won’t last. Get a large well made dog kennel and save yourself the headache. I have pictures but this site doesn’t let you post. I’m sure they will say something like but I can’t find you in the system. My over $1300 bill says different.

5 de mayo de 2024
Opinión espontánea
Valorada con 1 estrellas sobre 5

Don’t buy the automated chicken door

Don’t buy the automated chicken door. Clunky control panel not working from the time we got it. Customer service has been unresponsive. Don’t be fooled by the flashy videos on the website. Look for something more sophisticated. Your chickens lives depend on it.

28 de abril de 2024
Opinión espontánea
Valorada con 1 estrellas sobre 5

The Omlet fence is a terrible option…

The Omlet fence is a terrible option for chickens. Not only did my fence not hold up very well (it was easily destroyed by deer and weather before a year was out), but it's too short to contain chickens. My heavy breeds (Australorps and Jersey Giants) were able to fly over it, and if they can get over it, any chicken can.

23 de abril de 2024
Opinión espontánea
Valorada con 1 estrellas sobre 5

Too flimsy for the real world

Unfortunately, I am very disappointed in the Omlet chicken run. It arrived in many different boxes over a weeks time, is very flimsy and difficult to put together. The instructions are not clear and diagrams very small. I've had chickens for 12 years and in my opinion it's simply not sturdy enough for the real, rough and tumble world. If you push against it, it bends very easily. Terribly overpriced for the quality.

12 de julio de 2023
Opinión espontánea
Logotipo de Omlet USA

Respuesta de Omlet USA

Hi J,

Thank you for taking the time to share your feedback.

Omlet’s runs have been rigorously tried and tested, and have been keeping thousands of chickens all over the world safe for over 15 years.

Our runs are made of strong heavy duty steel weld mesh, which is in a completely different league compared to traditional chicken wire. In addition, the unique anti-tunnel skirt that runs along the ground prevents predators from digging in.

Nonetheless, while the strong materials and thought out design makes it extremely hard for predators to get to your pets, no run is 100% predator proof. Depending on the type of predators present in your area, extra security measures may be taken into consideration. Do not hesitate to contact us for any specific advice.

If the run is assembled correctly, it should not be flimsy nor bend easily. Feel free to send us some photos of your set-up by email, so that we may assist you further with any doubt that you may have regarding the assembly of this product.

Your feedback regarding the size of the diagrams has been passed on to our Product Design team. We always welcome feedback, so we are open to hear further details on the ways that our instructions could be clarified in your opinion. You can email us photos and further feedback at: info@omlet.us

Kind Regards,
Clémence,
Team Omlet

Valorada con 1 estrellas sobre 5

Horrible instructions

Horrible instructions, had to spend a lot of time finding the right video instead of reading the book. Didn't get everything I ordered and what I did get isn't right to begin with

9 de septiembre de 2023
Opinión espontánea
Logotipo de Omlet USA

Respuesta de Omlet USA

Hi Sean,

Thank you for your feedback.

We are sorry to hear that you are encountering some difficulties with your Omlet order.

We will contact you directly to understand better what is happening and to work out a solution.

Thank you for your availability,

Kind Regards,
Clémence,
Team Omlet

Valorada con 1 estrellas sobre 5

Automatic Door Killed 4 of My Chickens

We bought an Omlet complete set up in 2021 and had no issues until the past week. We had to change the batteries on our automatic door for our coop and it wouldn't close. We contacted them and they told us to do a factory reset and unplug the wiring and it should work again. We did and it worked properly for 1 day. Yesterday morning the door opened fine and at some point after 4 of my hens went into the nesting box side the door malfunctioned and closed. In the 95 degree Florida heat they slowly died from heat exhaustion. My husband called and customer service totally lacked empathy about their product failure killing my birds which are like family.

24 de agosto de 2023
Opinión espontánea
Logotipo de Omlet USA

Respuesta de Omlet USA

Dear Debbie,

Thank you for taking the time to share your experience with us.

We understand that this incident must have been very upsetting, and we are sorry to hear of your experience with our Customer Service team.

We would like to get in touch with you to understand better what happened with your product and to rectify your experience with us.

However, we were not able to locate your order and contact details with your name on this review. Could you please contact us again ? In addition to the phone, you can also email us at: info@omlet.us

We would like to thank you for bringing this to our attention and hope to speak to you soon.

Yours,
Clemence,
Team Omlet

Valorada con 5 estrellas sobre 5

Omlet has quality products & customer service

Omlet has quality products. I have the auto chicken door. I installed it directly on to my existing coop, and it works great! 1.5 years later, my control panel is having unknown issues and stopped working. The customer service to help me with my issue was phenomenal, and already have a part being sent out to fix it! Highly recommend this company!

25 de mayo de 2023
Opinión espontánea
Valorada con 1 estrellas sobre 5

Dead chicken

Dead chicken, slippery steps and coop. They won’t provide any compensation without sending everything back but then I’d have nowhere to house my chickens after spending $1,000 and $300 in my own supplies to make it secure. Some of the reviews on here are clearly fake! Profiles with no other reviews just for them be “amazing”? Come on. They falsely advertise and make no disclaimers about their product not being predator proof.

Where am I supposed to house my chickens with returning? I’ve also spent $300 modifying your awful product so I’d lose that money as well. The resolution is that I get my money back period.

10 de marzo de 2023
Opinión espontánea
Logotipo de Omlet USA

Respuesta de Omlet USA

Hi Rachel

We’re sorry to hear that you have sadly lost one of your chickens and also that you are not satisfied with your Omlet products.
We have spoken to you by email over the past 2 weeks to try and find a satisfactory solution for you.
We have offered you the option to return your products under the 180 day returns guarantee for a full refund, an option which is still open to you if you would like to get back in touch with us.

Regards
Omlet Customer Service Team

La experiencia Trustpilot

Cualquiera puede escribir una reseña en Trustpilot. El autor de la opinión tiene derecho a editarla o eliminarla en cualquier momento y solo se mostrará mientras su cuenta esté activa.

Las empresas pueden solicitar opiniones a través de invitaciones automáticas. Esta opiniones, etiquetadas como verificadas, tratan sobre experiencias genuinas.

Más información sobre otros tipos de reseñas.

Trabajamos con especialistas y tecnología avanzada para salvaguardar nuestra plataforma. Descubre cómo combatimos las reseñas falsas.

Más información sobre el proceso de revisión de Trustpilot.

8 consejos para escribir buenas reseñas.

La verificación puede ayudar a garantizar que sean personas reales las que escriben opiniones que aparecen en Trustpilot.

Ofrecer incentivos a cambio de opiniones o pedirlas de forma selectiva puede sesgar el TrustScore, lo que contraviene nuestras directrices.

Leer más