Just awful. It's a scam. Raw sewage flooding into my home. Called 5 days in a row. No response. Just daily promises that some action would be imminent. Excuses and to be honest brutal deflection... Ver más
La empresa ha respondido
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Consulta las opiniones de los clientes
The whole experience went very well from my first phone call till final installation. My Technician, Thomas, was very friendly, kind and did an excellent job explaining the issue, what needed to be... Ver más
La empresa ha respondido
Representative answered phone on the third ring and after explaining my needs and concerns, she scheduled me immediately to have the repair completed the next day. She also scheduled me with the con... Ver más
La empresa ha respondido
Carl the Electrician found the issues immediately with my livingroom light switches. He did a fantastic job and is very knowledgeable. I would to get Carl for my electrical needs because he knows how... Ver más
La empresa ha respondido
Información sobre la empresa
Escrito por la empresa
Oncourse Home Solutions offers affordable home protection programs that help protect against unexpected repair costs for service line emergencies. We currently manage over 2 million service contracts including water line, sewer line, in-home plumbing, and interior electric line across the country for homeowners, utilities and municipal customers. Oncourse strives to provide hassle-free repairs, exceptional customer service, professional local contractors, and peace of mind.
Información de contacto
Estados Unidos
- oncourse.com
4,4
Excelente
473 opiniones
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Very prompt and fast service
Very prompt and fast service. Very thankful for everyone.
13 de mayo de 2026
Opinión espontánea
Respuesta de Oncourse
Thank you so much for your kind words! We’re thrilled to know our team delivered the service you expected and deserved. Our 24/7 live agent support and trusted local technicians play a big role in making moments like yours possible, and feedback like this motivates us to keep raising the bar.
Contractor was very informative and…
Contractor was very informative and polite !went on how why what and were
These are the people that make this happen
26 de mayo de 2026
Opinión espontánea
Respuesta de Oncourse
Thank you for the review! We love seeing those 5-star ratings, but even more, we love earning them.. Protecting what matters most to our homeowners is always the priority, whether that’s being here with live phone support whenever you need us or guiding your repair from start to finish. Thanks again for choosing us.
Raul was courteous and…
Raul was courteous and professional.....the part swap was done fast without any issues.....arrived on time and timely repair.
25 de mayo de 2026
Opinión espontánea
Respuesta de Oncourse
Thank you for the review! We love seeing those 5-star ratings, but even more, we love earning them.. Protecting what matters most to our homeowners is always the priority, whether that’s being here with live phone support whenever you need us or guiding your repair from start to finish. Thanks again for choosing us.
Great customer service
Great customer service. Solved our problem quickly.
28 de mayo de 2026
Opinión espontánea
Respuesta de Oncourse
Thank you for the review! We love seeing those 5-star ratings, but even more, we love earning them.. Protecting what matters most to our homeowners is always the priority, whether that’s being here with live phone support whenever you need us or guiding your repair from start to finish. Thanks again for choosing us.
Your technician Miguel was absolutely…
Your technician Miguel was absolutely wonderful. His knowledge snd expertise were a tremendous help.
6 de mayo de 2026
Opinión espontánea
Respuesta de Oncourse
Thanks for the shoutout! We’re so glad our technician made a great impression. Our techs bring decades of local experience to every system in your home with pride in every repair. We’ll make sure to pass your feedback along.
They completely scammed us! Senior citizens
I am absolutely furious with this company! We moved up to the “Gold” plan about 2 years ago to include our A/C unit. We had an issue on the 18th of May with our unit. It was not putting out cool air. I made a claim and they sent Bigfoot pro out to look at it. Apparently it needs coolant. Great! No big deal. Well our unit is a R22. Which we did not know because it came with the house when my husband bought it. R22 are obsolete due to what they put into the atmosphere. So, it’s not covered for anything with our plan. They won’t touch it nor give us the ridiculous 900.00 that you get towards a new unit. They never asked me what my unit brand was when we upgraded to Gold. They said it is in our agreement that our unit is not covered. IT IS NOT!! I read the entire 10 pages. They refuse to give us any refund for the upgrade we’ve been paying! “oh, we don’t give refunds”. Really??? You took my money for a service I will never get!! I have filed a complaint with the BBB and Oncourse won’t even respond to it!! I’m not done fighting this!! Trust me!!
19 de mayo de 2026
Opinión espontánea
Respuesta de Oncourse
Thank you for taking the time to share your feedback. We’re truly sorry to hear about your experience, and we want to make this right. A member of our Help Desk team will be reaching out to you directly to learn more and work toward a resolution. Your feedback is important to us, and we’re committed to using it to improve.
Everything went real well
Everything went real well. Very informative and we had talked about time for me to think about getting new air conditioner and furnace this years. Gave me lots of information. Rick Staas was a great guy. Was a good worker and very thorough..I’m very pleased with everything that happened on my service call. Great job
20 de mayo de 2026
Opinión espontánea
Respuesta de Oncourse
Thanks for leaving the review! We’re thrilled to here that our technician delivered a 5-star experience. Our local technicians are a huge part of why over 1.9 million customer trust us, and we’ll make sure your feedback gets back to them. We appreciate you choosing us to protect your home.
On course has awesome technicians
On course has awesome technicians. Everything is always done neatly. Respect for property and professionalism. Would highly recommend.
15 de mayo de 2026
Opinión espontánea
Respuesta de Oncourse
Thank you so much for your kind words! We’re thrilled to know our team delivered the service you expected and deserved. Our 24/7 live agent support and trusted local technicians play a big role in making moments like yours possible, and feedback like this motivates us to keep raising the bar.
Scott was very thorough
13 de mayo de 2026
Opinión espontánea
Respuesta de Oncourse
Thank you for the review! We love seeing those 5-star ratings, but even more, we love earning them.. Protecting what matters most to our homeowners is always the priority, whether that’s being here with live phone support whenever you need us or guiding your repair from start to finish. Thanks again for choosing us.
Great customer service
Great customer service. Love that I get the same technician whenever I have a problem!
15 de mayo de 2026
Opinión espontánea
Respuesta de Oncourse
Thank you so much for your kind words! We’re thrilled to know our team delivered the service you expected and deserved. Our 24/7 live agent support and trusted local technicians play a big role in making moments like yours possible, and feedback like this motivates us to keep raising the bar.
This company has been reliably…
This company has been reliably efficient in expediting all claims relative to any repairs/service that I have requested.
9 de abril de 2026
Opinión espontánea
Respuesta de Oncourse
Thank you so much for your kind words! We’re thrilled to know our team delivered the service you expected and deserved. Our 24/7 live agent support and trusted local technicians play a big role in making moments like yours possible, and feedback like this motivates us to keep raising the bar.
Fantastic customer service
30 de abril de 2026
Opinión espontánea
Respuesta de Oncourse
Thank you for the review! We love seeing those 5-star ratings, but even more, we love earning them.. Protecting what matters most to our homeowners is always the priority, whether that’s being here with live phone support whenever you need us or guiding your repair from start to finish. Thanks again for choosing us.
We had both of our AC systems given…
We had both of our AC systems given their annual service checks on 30 April 2026. My wife found water coming out from under the furnace that covers our main something afternoon of May 8th. I called the Oncourse service number Friday afternoon. I was told that my problem was passed to your service department and that I would get a call between 4 hours and 24 hours. I told them that I had to be out of my home Friday early evening but would be reachable by my phone the entire time. We never got the call and Water is still running across my basement floor.
I feel this is really poor customer service for a long time customer.
8 de mayo de 2026
Opinión espontánea
Respuesta de Oncourse
Thank you for taking the time to share your feedback. We’re truly sorry to hear about your experience, and we want to make this right. A member of our Help Desk team will be reaching out to you directly to learn more and work toward a resolution. Your feedback is important to us, and we’re committed to using it to improve.
Excellent
Patrick was very knowledgeable, articulate, and informative
12 de mayo de 2026
Opinión espontánea
Respuesta de Oncourse
Thanks for the shoutout! We’re so glad our technician made a great impression. Our techs bring decades of local experience to every system in your home with pride in every repair. We’ll make sure to pass your feedback along.
My experience was great
My experience was great. Oncourse Home Solutions made it so easy to get service.
2 de mayo de 2026
Opinión espontánea
Respuesta de Oncourse
Thank you for the review! We love seeing those 5-star ratings, but even more, we love earning them.. Protecting what matters most to our homeowners is always the priority, whether that’s being here with live phone support whenever you need us or guiding your repair from start to finish. Thanks again for choosing us.
Had a great experience with Big Foot
Had a great experience with Big Foot. I called in to make a claim and within I got a call saying he would be out in half a hour. He arrived when he said he would and introduced himself. He had the problem solved within a 1/2 hour... First class operation AAAAA+++++++
19 de abril de 2026
Opinión espontánea
Respuesta de Oncourse
Thank you for being with us over the years – we truly appreciate it. Knowing our service continues to earn your trust is the best compliment we could receive. With over 1.9 million homeowners protected and over three decades of experience, we’re committed to being there whenever you need us. We look forward to continuing to support your home.
Waited until late afternoon to see the…
Waited until late afternoon to see the contractor he looked at my issue said nothing was wrong blew out a small pipe ( which bubbled up water in a " catch ball" ) and said we were all set. My furnace still dripping so absolutely nothing was fixed. I now have to call back and get another appointment. Not satisfied at all.
11 de mayo de 2026
Opinión espontánea
Respuesta de Oncourse
Thank you for taking the time to share your feedback. We’re truly sorry to hear about your experience, and we want to make this right. We would like to work with you to bring this matter to resolution. We are unable to locate your account or claim and need some additional information from you so that we can assist in getting this resolved. Will you please email us at customerserviceinquiries@oncoursehome.com and a member of our Help Desk team will reach out directly to learn more and work toward a resolution. Your feedback is important to us, and we’re committed to using it to improve.
Professional Service
I have never had a problem working with them. Always precise, honest and professional! Keep up the great work. Your employee James deserves a raise!! $$
Very hard working guy and always on time, professional and honest....
11 de mayo de 2026
Opinión espontánea
Respuesta de Oncourse
Thanks for the shoutout! We’re so glad our technician made a great impression. Our techs bring decades of local experience to every system in your home with pride in every repair. We’ll make sure to pass your feedback along.
Joe was exceptionally efficient and…
Joe was exceptionally efficient and experienced!
7 de mayo de 2026
Opinión espontánea
Respuesta de Oncourse
Thanks for leaving the review! We’re thrilled to here that our technician delivered a 5-star experience. Our local technicians are a huge part of why over 1.9 million customer trust us, and we’ll make sure your feedback gets back to them. We appreciate you choosing us to protect your home.
Very nice serviceman& got our problem…
Very nice serviceman& got our problem taken care of
4 de mayo de 2026
Opinión espontánea
Respuesta de Oncourse
Thanks for the shoutout! We’re so glad our technician made a great impression. Our techs bring decades of local experience to every system in your home with pride in every repair. We’ll make sure to pass your feedback along.
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