I recently hit a technical glitch (entirely down to me) and ended up locking myself out of the site . One email, problem solved and access enabled . As always, the customer service team rocks !
La empresa ha respondido
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Consulta las opiniones de los clientes
I spent 2 hours each day, 14 hours per week, ~490 hours over 8 months, answering their surveys, and accumulating 2000 points. When I requested for reward redemption, they blocked my account!... Ver más
Even for my age there are plenty of surveys so the £20 pay out doesn't take too long to reach. I enjoy answering most of them as they are usually well compiled & have had no problem with Onepoll.
La empresa ha respondido
I have nothing negative to write as my experience has been so good. The surveys I receive are easy and quick and as long as I pick them up in a timely manner I get enough to add to my balance. Also... Ver más
La empresa ha respondido
Información sobre la empresa
Escrito por la empresa
OnePoll is an international market research agency. We do the research that powers news headlines for media outlets, helps global brands create impact and gives a wide range of organisations the intelligence they need to develop and grow. What we do matters and our panel community is at the heart of it all! Being a panel member is simple, complete a survey, earn points and use your views to inspire change. Joining couldn't be easier, just sign-up at https://onepoll.com using our quick and simple process and you could start earning today. To make things even easier, why not download the OnePoll app from the Apple Appstore or Google Play.
Información de contacto
Reino Unido
- members@onepoll.com
- onepoll.com
4,3
Excelente
1 mil opiniones
Ha contestado el 100% de las opiniones negativas
Suele responder en menos de 48 horas
Así usa esta empresa Trustpilot
Descubre cómo se obtienen, puntúan y moderan sus opiniones y valoraciones.
Very helpful lady
Very helpful lady. Answered all of my questions
17 de junio de 2025
Opinión espontánea
Respuesta de OnePoll
Thank you for your review. Great we were able to solve your queries so quickly
Extremely impressed with the service at…
Extremely impressed with the service at one poll always replies in a promptly manner and Rachel is the best at this and helps solve all my queries including my latest issue with the app not refreshing which has now been resolved. I have been a member with one poll for many years now and only recently got one of my other family members to join who has only been a member for over a month and absolutely loved it compared to any other survey partner apps. Keep it up one Poll :)
18 de junio de 2025
Opinión espontánea
Respuesta de OnePoll
Thank you for your review. Great Customer service is what our members deserve and we endeavour to give this at every opportunity. Great we did this time
Super service as always from One Poll…
Super service as always from One Poll .Rachel and the team always reply promptly to queries and act immediately to resolve any issues including technical problems .Very different in their attitude from other companies . lI can’t recommend One Poll highly enough .
17 de junio de 2025
Opinión espontánea
Respuesta de OnePoll
Thank you for your review. Giving our members the highest level of customer support is very important to us
There's a technical issue on my account…
There's a technical issue on my account I emailed them to report it, they replied very quickly and assured me it is being looked at. Great service
17 de junio de 2025
Opinión espontánea
Respuesta de OnePoll
Thank you for your review. Very occasionally we have software issues that affect our members ability to complete surveys. If this happens we do our utmost to keep members informed and resolve the issue as quickly as possible
A really good survey provider
A really good survey provider. Short, sharp surveys that are easy to complete. Any time I have an issue (which is rare) the support team is quick to respond.
17 de junio de 2025
Opinión espontánea
Respuesta de OnePoll
Thank you for your review. Thanks so much for all your help with our research
Respuesta de OnePoll
Thank you for your review. Happy we were able to respond so quickly
I was told at the end of the survey…
I was told at the end of the survey "please select the number 17. If you select any number other than 12 you will be disqualified." I selected 12, and then I was told that I won't be allowed to take their surveys again, because I'm untrustworthy.
15 de junio de 2025
Opinión espontánea
Respuesta de OnePoll
Thank you for your review. This was clearly an error in wording but you would not have been blocked for this one error. If members consistently fail questions then they will be blocked but not for one error especially when the question was incorrect. If you had written to memners@onepoll.com they would have apologized and credited your account with the points. Many apologies for this
I have been a member of recent
I have been a member of recent, And So far, I av seen Some Positive and Negative Reviews Here,but I believe This Website is legit, but @Onepoll I wish to know, how your payouts goes, Is it 14 days as some members says here, so says it's not Upto 14 days , so I kindly demand that You Clear Members either on your Website or Here, because whenever I log in, I see a notification saying that you have paid members Upto 26 of May, or is it that You only Process Payments once in a month
2 de junio de 2025
Opinión espontánea
Respuesta de OnePoll
Thank you for your review. We usually process payments once a week and whilst we guarantee to pay within 28 days we usually pay well within 14 days and usually less.
Re-activating my account after being blocked.
Rachel Knight re-activated my account on the same day I had reported the problem.
I had attempted to complete surveys whilst relaxing on holiday in the Canaries. This sent the system into a bit of a spin and blocked me with a curt message.
I really had no idea I was not allowed to do this as I still resided in the UK.
Anyhow, all back to normal now and lesson learnt!
Thank you Rachel - Won't happen again! :)
11 de junio de 2025
Opinión espontánea
Respuesta de OnePoll
Thank you for your review. People logging in from an IP address outside the UK is a potential sign of fraud, as such our system blocks them pending investigation. Occasionally this catches genuine members like yourself and when this happens we reinstate quickly. Thanks for your help with our research
I have been using onepoll for quite a…
I have been using onepoll for quite a while now they are really good the surveys are quick and intreating. Recently I had my account blocked as they thought I had 2 accounts but I have one and so does my wife so I got in touch and they were really helpful and quick then they helped me with a payment issue I had would really reccomend.
6 de junio de 2025
Opinión espontánea
Respuesta de OnePoll
Thank you for your review. Occasionally the extensive security and data quality checks we run to protect the high quality of our data catch genuine members. On the rare occasions this happens we will reinstate immediately. Thank you for your help with our research
OnePoll the best survey site
I've been taking part in OnePoll's surveys for several years and it doesn't take too long to claim payment since the amount of points needed has been lowered. A great site with a variety of surveys.
9 de junio de 2025
Opinión espontánea
Respuesta de OnePoll
Thank you for your review. The reduction in the amount needed to redeem came from the last members survey we conducted. We review all responses and try to respond where possible. Thank you for your help with our research.
Absolutely great customer service
Absolutely great customer service. Rachael Knight responds quickly and positively to any occasional but rare issue that arises.
5 de junio de 2025
Opinión espontánea
Respuesta de OnePoll
Thank you for your review. We try hard to stop issues occurring but if they do we will do whatever we can to solve them quickly
Impressive one poll.
Been with one poll for many years, and if you ever have a problem, it's always sorted out quickly and efficiently. Very impressive.
6 de junio de 2025
Opinión espontánea
Respuesta de OnePoll
Thank you for your review. Thanks for all the help you have given us over the years and we are happy we can solve any issues quickly
Respuesta de OnePoll
Thank you for your review. Thank you for your help with our research
Excellent customer service
Excellent customer service, very helpful and friendly.
30 de mayo de 2025
Opinión espontánea
Respuesta de OnePoll
Thank you for your review. Our members deserve the highest level of customer service so it is always good to hear we have given this
Good survey platform
I have been with OnePoll for over 4 years, and never had any issues until recently. I tried to complete surveys whilst on holidays abroad and my account was blocked. However, after contacting OnePoll and verifying my identity the account was immediately re-instated. I will continue using them, as I like how straightforward and short their surveys are.
6 de junio de 2025
Opinión espontánea
Respuesta de OnePoll
Thank you for your review. Thank you for your kind words. We have very strict measures to safeguard our data quality and if we detect an IP address from outside the UK we need to check it. Once we realize it is one of our loyal members we will happily reinstate it quickly. Thank you for your help with our research
Very helpful & quick responses.
5 de junio de 2025
Opinión espontánea
Respuesta de OnePoll
Thank you for your review. Wonderful we could help so quickly
Great customer service team!
Occasionally had problems but the customer service team has sorted them out really quickly…unlike many other survey sites. Impressed how quickly they responded and how they resolved things.
1 de junio de 2025
Opinión espontánea
Respuesta de OnePoll
Thank you for your review. Really pleased we could assist so quickly
Waist of Time
Totally waist of time,they blocked my account only because I haven't log in only for one day.
So stay away from these scamers
30 de mayo de 2025
Opinión espontánea
Respuesta de OnePoll
Thank you for your review. Your account was definitely not blocked because you haven't logged in for only one day. It was blocked because of inconsistencies in the data provided
I love giving my opinions in surveys …
I love giving my opinions in surveys and receiving rewards in return.
One Poll surveys are very interesting easy to complete, if you ever have a problem they are very helpful in sorting it out.
Payouts are also quick highly recommend.
29 de mayo de 2025
Opinión espontánea
Respuesta de OnePoll
Thank you for your review. Thank you so much for your help with our research and we are happy you like our surveys
La experiencia Trustpilot
Cualquiera puede escribir una reseña en Trustpilot. El autor de la opinión tiene derecho a editarla o eliminarla en cualquier momento y solo se mostrará mientras su cuenta esté activa.
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