What a fantastic company, I placed my order for shower enclosure which was cheaper then from shop I bought all my bathroom stuff from. Placed order, few hrs later got a call from a nice lady to tel... Ver más
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Consulta las opiniones de los clientes
We are doing our bathroom and have ordered from around 10 different suppliers. We ordered a bath from One Stop Bathrooms and the service was excellent. The bath manufacturer (Eastbrook) rang within a... Ver más
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Customer service great when I made a mistake - they rectified it fast and made this easy for me with zero stress Fast delivery to suit me - I was called up and delivery arranged for when I was avai... Ver más
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★☆☆☆☆ Avoid at all costs. I ordered a radiator cover and paid for delivery. The original delivery was cancelled last minute, then today the driver rang to tell me I had to come downstairs and colle... Ver más
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Información sobre la empresa
Escrito por la empresa
At One Stop Bathrooms, we pride ourselves in our knowledge of our bathroom products. We only stock products of the highest quality to ensure our customers are always happy. We are a well-established online bathroom business. Our friendly team members are available to offer help and product advice.
Información de contacto
Styles Lane, GL4 0XF, Gloucester, Reino Unido
- 01183 592278
- sales@onestopbathrooms.co.uk
- onestopbathrooms.co.uk
4,1
Muy bueno
61 opiniones
Ha contestado el 66% de las opiniones negativas
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Prompt Efficient service
1 de mayo de 2026
Respuesta de One Stop Bathrooms
Thank you for your review and for your kind comments. Please do visit our website again if you need any other products or supplies for your bathroom.
Kind regards,
One Stop Bathrooms
Save yourself the stress
Save yourself the stress, the additional costs, and the disappointment of paying premium prices for work that falls apart in under a year.
We hired this bathroom renovator in June 2025 to do a tub to shower conversion. 10 months later, multiple elements of the renovation are now failing due to poor initial construction. Panels are coming loose, caulking is missing and failing, the shelving is sloping due to improper attachment to the wall panels, and the overall structure is showing clear signs of substandard work. These are not normal wear-and-tear issues — they are direct results of shoddy installation by the contractor. A portion of the caulking has peeled away since last June, and water has leaked in behind the one of the panels. The concrete base for the shower pan we paid for has not been installed. (Discovered when caulking failed) The contractors also drilled multiple holes in the wrong places on one of the panels and instead of installing a new panel, fixed their error by filling the holes with caulking. Walls not squared up before new panels installed. Even more frustrating is the complete lack of accountability and responsiveness.
On April 7th, after we discovered the leaking water, we made the company aware of these issue. After not hearing back for almost one week (not even an acknowledgement of receiving my email), I followed up. At that point, we were offered only a new corner shelf unit which does not resolve the issues, especially the water leaking behind the panel. I responded by indicating that we wanted one panel replaced (with the caulking-filled holes), the caulking redone, and the shelving properly attached. That was on April 13th, and there has been no response from the company since. There is supposed to be a "Lifetime Plus Guarantee" - which includes workmanship - that this company is NOT standing behind. We would strongly advise anyone considering this renovator to look elsewhere. This has been an extremely disappointing and costly experience.
12 de junio de 2025
Opinión espontánea
Respuesta de One Stop Bathrooms
Thank you for taking the time to share your feedback. We’re very sorry to hear about your experience.
However, we believe this review may have been posted for the wrong company. One Stop Bathrooms is an online retailer of bathroom products only — we do not offer bathroom installation, renovation, or fitting services, including tub-to-shower conversions or any workmanship guarantees relating to installation.
The experience described does not appear to relate to any services we provide. We would kindly ask that you please double-check the company you intended to review and, if this has been posted in error, contact Trustpilot to have the review updated or redirected to the correct business.
If you believe your review does relate to an order placed for products with One Stop Bathrooms, please contact our customer service team directly with your order details and we’ll be more than happy to look into this for you.
Kind regards,
One Stop Bathrooms
Excellent mirror
Excellent mirror. I spent ages looking for a mirror with a thick glass shelf and the right size for our on suite shower and toilet. This fitted the bill. Really pleased.
12 de abril de 2026
Respuesta de One Stop Bathrooms
Thank you for your wonderful review. We’re delighted to hear that you found exactly the right mirror you were looking for. It’s great to know you’re so pleased with your purchase. Thank you for choosing One Stop Bathrooms, and we hope to welcome you back again in the future.
Kind regards,
One Stop Bathrooms
Very well organised and easy to access
A simple and straight forward website. A delightful lady rings to organise delivery, which is usually the following day!
17 de marzo de 2026
very good and easy
very great good and easy, was rang to arrange a best day for my delivery. very cheap also compared to most, no complaints very happy to order with
18 de febrero de 2026
Opinión espontánea
I was looking for a new bath and came…
I was looking for a new bath and came across this website so decided to order one which was easy to do and the bath was delivered on time. Whilst the bath was being installed a hairline crack was noticed so after sending an email to the company alone with some photos they sent a replacement out about 10 days later which was the only reason I I didn’t give a 5 star rating. I would recommend buying from them
17 de octubre de 2025
Opinión espontánea
Shower screen
This was the first time I'd used One Stop Bathrooms, and I found they offered really competitive prices, and a great range of products (I was buying a shower screen). Delivery was also prompt, & the shower screen easy to fit.
23 de diciembre de 2025
Opinión espontánea
Great experience ordering online one…
Great experience ordering online one day, received a call confirming delivery for next day ( even though a snowstorm forecast for next day) Arrived next day as promised even with the heavy snow. Well done excellent service, would highly recommend
8 de enero de 2026
Opinión espontánea
★☆☆☆☆
★☆☆☆☆
Avoid at all costs. I ordered a radiator cover and paid for delivery. The original delivery was cancelled last minute, then today the driver rang to tell me I had to come downstairs and collect the item from the truck myself.
I am disabled — this was never mentioned and completely unacceptable when a delivery fee has been paid.
I’ve cancelled the order. Very poor service and zero consideration for customers. Don’t order from these cowboys.
6 de enero de 2026
Opinión espontánea
Respuesta de One Stop Bathrooms
Hello Joe mcD
Thank you for taking the time to share your experience. I am genuinely sorry for the frustration and inconvenience you have encountered.
The last-minute cancellation of your original delivery, followed by the subsequent request for you to collect the item from the vehicle, falls well below the standard of service we expect to deliver. This is particularly concerning given that a delivery fee was paid and that your accessibility requirements were not appropriately considered or communicated. For that, I offer our sincere apologies.
Your feedback highlights a clear breakdown in both communication and execution, and it is being escalated internally so we can review our delivery processes, reinforce customer service protocols, and ensure reasonable adjustments are properly understood and respected going forward.
While I appreciate you have chosen to cancel the order, we regret losing your trust and are grateful that you have brought this matter to our attention. Experiences such as yours are taken seriously and are essential in helping us improve how we serve our customers.
If you would like to discuss this further, our customer service team would be open to engaging constructively.
Ordered a heater element
Ordered a heater element, sent two towel hangers instead. Can't collect until after christmas, wont refund until they've received the items back that I didnt order. Rude on the phone e (put the phone down). Avoid like the plague.
23 de diciembre de 2025
Opinión espontánea
Respuesta de One Stop Bathrooms
Hello James
Thank you for your feedback, and I’m sorry for the inconvenience caused.
We apologise for the incorrect items being sent and for the delay in arranging collection. I’m also sorry to hear about your experience on the phone—this is not the standard of service we aim to provide. While refunds are normally processed once items are returned, this should have been explained clearly and handled far more considerately.
Your comments have been shared internally so we can address both the dispatch error and the customer service issues. We appreciate you bringing this to our attention.
A website store in the UK must specify…
A website store in the UK must specify its physical address. This requirement applies to both limited companies and sole traders who sell online. It must be a physical, geographical address that is easily accessible to consumers—either on the contact page or the website footer—and PO boxes are generally not sufficient. This ensures transparency and consumer protection in e-commerce, as required by UK law
I do not see the address.
T&C state:
"Returns due to customer error without a re-order are subject to a 20% (percent) order price fee to arrange the collection."
A restockimg fee is unlawful for returns within 14-days under the distance selling act.
This implies a roque company. I read the reviews.
They cannot charge 20% restocking free for a returns, asked within 14-days.
They should be reported to trading standards.
Shame on them.
I did not order.
5 de octubre de 2025
Opinión espontánea
Amazing communication and we’re able to…
Amazing communication and we’re able to accommodate my last minute request. Would certainly use again.
8 de agosto de 2025
Respuesta de One Stop Bathrooms
Dear Ajk1
Thank you for your 5 star review, it is appreciated. I am glad we were able to accommodate your request.
Regards
Onestop Bathrooms
Extremely fast delivery
Extremely fast delivery, in fact ordered one day, received the next. Have not installed shower enclosure yet, but product looks good.
6 de agosto de 2025
Respuesta de One Stop Bathrooms
Dear Mr Batting
Thank you for your kind words and 5 star review, we love to hear from our customers.
Regards
Onestop Bathrooms
Respuesta de One Stop Bathrooms
Thank you for your 5 star review Khan it is really appreciated.
Onestop Bathrooms
Highly recommend
Easy to navigate website, courtesy call to arrange delivery. Very friendly staff and prompt delivery. Quality products. Would definitely use again and recommend.
28 de julio de 2025
Respuesta de One Stop Bathrooms
Dear Tracey Baker
Thank you for your outstanding review and recommendation. We love to hear from our customers, it helps us maintain the quality of our service and our products.
Onestop Bathrooms
FANTASTIC FIVE STARS
Customer service great when I made a mistake - they rectified it fast and made this easy for me with zero stress
Fast delivery to suit me - I was called up and delivery arranged for when I was available
Delivery driver great, carried all radiators in house for me as I have a slipped disc in my back
Fantastic price and fantastic service will use again without doubt and also tell friends and family
4 de julio de 2025
Respuesta de One Stop Bathrooms
Dear Holly,
Thank you sincerely for your outstanding 5-star review.
We are delighted to hear that our team was able to support you swiftly and effectively, especially when rectifying your order. At every stage of the customer journey—from the initial query to final delivery—we aim to provide a seamless, stress-free experience tailored to individual needs.
It is particularly gratifying to know that our delivery arrangements and driver assistance made a positive difference, especially given your circumstances. Your kind words regarding our pricing and overall service are greatly appreciated, and we’re truly honoured by your intent to recommend us to friends and family.
We look forward to serving you again in the future.
Warm regards,
OneStop Bathrooms
Brass Towel Hangers
The product, delivery times and overall customer service is excellent!
2 de julio de 2025
Respuesta de One Stop Bathrooms
Dear N Khan,
Thank you sincerely for your 5-star review and kind words regarding our brass towel hangers. We are delighted to hear that you were pleased with the product, prompt delivery, and our overall customer service.
At Onestop Bathrooms, we pride ourselves on providing high-quality items paired with attentive service, and it's always rewarding to know our efforts are appreciated.
We truly value your support and look forward to serving you again in the future.
Warm regards,
Onestop Bathrooms
Respuesta de One Stop Bathrooms
Dear Mr Booth
Thank you for your 5 star review and we sincerely hope to see you back soon
Regards
Onestop Bathrooms
Don't use
Ordered radiator panels.
Asked if they were easy to fit and come with instructions, they answered yes.
No instructions came.
They sent over instructions and in big red writing on instructions, only for compact radiators.
No where on the website does it say this.
Advertised as compact radiator panels. To which any normal person would think they are compacted radiator panels.
No where does it state only for compact radiators.
No help with customer services.
Quite rude
Won't give full refund
Will take off 20% fee
Don't use, Web site false advertising and won't get your full money back.
Update- still not received refund after 5 working days
25 de junio de 2025
Opinión espontánea
Respuesta de One Stop Bathrooms
Dear Mrs AB,
Thank you for sharing your feedback. We sincerely regret that your experience did not meet your expectations and appreciate the opportunity to address your concerns.
We understand there was some confusion regarding the product details. Our compact radiator panels are specifically designed for compact radiators, and this is stated on the product description. We are reviewing the website to ensure the information is as clear and transparent as possible to avoid any similar misunderstandings in the future.
Regarding the instructions, we apologise if they were not included with your delivery. Once this was brought to our attention, we promptly sent over the instructions to assist you further.
As for the restocking fee, our returns policy, including the standard 20% restocking charge, is outlined in our terms and conditions. We strive to communicate these terms clearly to our customers and regret if this caused any inconvenience.
We are committed to continuous improvement and ensuring a positive experience for all our customers. Should you wish to discuss this further, please don’t hesitate to contact our customer service team directly.
Your refund has been completed using stripe but it can take between 2 - 10 days to show on the account depending on what type of card was used to make the purchase.
Best regards,
Onestop Bathrooms
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