Great service from start to finish though courier service questionable. No updates during delivery, items left outside of an empty house around what must have been 4:30pm. No signature needed, fortuna... Ver más
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Consulta las opiniones de los clientes
Product (freestanding taps) arrived quickly and well packaged, looked lovely quality. Unfortunately the fittings didn't quite work with our setup so we had to return them - was an easy returns process... Ver más
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We had a issue with the quality of a item so contacted brand new bathrooms who sorted out a replacement item quickly replacement arrived which was perfect
La empresa ha respondido
The salesman, Paul, who I dealt with was outstanding. The level of customer service he offered from start to finish was exceptional. He was so willing to help every step of the way, from the moment... Ver más
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Información sobre la empresa
Escrito por la empresa
Are you looking to upgrade your bathroom? We have a huge range of brand new bathroom suites, tubs, showers, basins and much, much more in our exclusive online store, with excellent prices to match. We don't have the added costs of expensive showrooms and the staff costs that it brings, dealing directly with suppliers to get you the best price possible. Buy today for free delivery on orders of £500 or more.
Información de contacto
c/o Chipchase Manners, 384 Linthorpe Road, TS5 6HA, Middlesbrough, Reino Unido
- 0330 0908834
- info@brandnewbathrooms.co.uk
- brandnewbathrooms.co.uk
Customer service
We had a issue with the quality of a item so contacted brand new bathrooms who sorted out a replacement item quickly replacement arrived which was perfect
5 de mayo de 2026
Respuesta de Brand New Bathrooms
Hi, Alastair! Thank you for sharing your experience. We’re sorry to hear there was an issue with the original item, but we’re delighted our team could quickly arrange a replacement and that it arrived in perfect condition. We truly appreciate your feedback and look forward to helping you again in the future.
So easy to buy from and am very happy…
So easy to buy from and am very happy with my handrail. The quality and style are very good and was kept informed about delivery. Would buy from again.
7 de abril de 2026
Respuesta de Brand New Bathrooms
Hi, Ms. Clarke! Thank you for your 5-star review! We’re delighted you enjoyed the ease, quality, and style. Thank you for choosing Brand New Bathrooms.
Respuesta de Brand New Bathrooms
Hi, Bernard! Thank you so much for your kind feedback. We’re delighted to hear that you were pleased with our customer service, prompt delivery, and the quality of your product. Your comments mean a great deal to us, and we look forward to assisting you again in the future.
Excellent delivery and returns process
Product (freestanding taps) arrived quickly and well packaged, looked lovely quality. Unfortunately the fittings didn't quite work with our setup so we had to return them - was an easy returns process and collection was arranged by the company.
10 de marzo de 2026
Respuesta de Brand New Bathrooms
Hi Emma, thank you so much for your kind review!
We’re really pleased to hear that you were happy with the delivery and that the taps arrived quickly and well packaged. It’s great to know you found the quality to be lovely as well.
We’re sorry they didn’t quite work with your setup, but we’re glad the returns process was smooth and convenient for you. Making things as easy as possible for our customers, especially when plans change, is really important to us.
We truly appreciate your feedback and hope we can help you find the perfect fit in the future!
Amazing service
Amazing service
The booking was so easy and delivery notifications were updated
23 de marzo de 2026
Respuesta de Brand New Bathrooms
Hi, George! Thank you for your 5-star review. We are thrilled everything was smooth and simple—easy booking and delivery updates are exactly what we aim for!
Speedy delivery and the product was…
Speedy delivery and the product was well packed to avoid any damage.
Good price - I would definitely use the company again.
17 de marzo de 2026
Respuesta de Brand New Bathrooms
Hi, Darren! Thank you for your 5- star review. We’re delighted to hear your order arrived quickly and safely, and we truly appreciate your recommendation. We look forward to serving you again.
reina Regina radiator …
Great selection to choose from and unbelievably quick delivery
12 de enero de 2026
Respuesta de Brand New Bathrooms
Hi Anneliese. Thank you for your 5 star review and we are delighted you were pleased with the service you have received. We hope you enjoy your items.
Respuesta de Brand New Bathrooms
Hi, Sasha. Thank you so much for your 5-star review and we are delighted to hear that you have had such a great experience.
Kind regards,
The Brand New Bathrooms Team
Good service and communications
Good service and communications. Prompt delivery.
21 de octubre de 2025
Respuesta de Brand New Bathrooms
Hi Kevin. Thank you for your 5 star review and we are delighted you were pleased with the service you have received. We hope you enjoy your items.
Kind Regards,
The Brand New Bathrooms Team
Superb
Very, very helpful. We had a tricky situation with a radiator replacement and the team couldn’t have been more understanding. 10/10
18 de agosto de 2025
Respuesta de Brand New Bathrooms
Hi Ann. Thank you so much for your 5 star review.
We are delighted that we were able to help sort out the replacement under what was difficult circumstances. Many thanks from the Brand New Bathrooms Team.
Paul and the team were amazing!!!!!
Paul and the team were amazing. We are extremely pleased with the level of service we got. Communication about delivery was perfect and we had a few other questions which were always answered promptly and efficiently. Thank you Paul and team we are very pleased with our new bath and just can't wait to use it. Great service regards Victoria
11 de septiembre de 2025
Respuesta de Brand New Bathrooms
Hi Victoria
Thank you so much for your kind words and lovely review. We are delighted to hear that you love your new bath and would love to see a photo once it is all installed.
Thank you again for choosing Brand New Bathrooms.
Great service from start to finish…
Great service from start to finish though courier service questionable. No updates during delivery, items left outside of an empty house around what must have been 4:30pm. No signature needed, fortunately we went to our house to complete further renovations at 6pm and found the items outside. Could have been left there all night to be water damaged or even stolen.
19 de septiembre de 2025
Respuesta de Brand New Bathrooms
Hi Jordan. Thank you for your review and for sharing your experience.
We are sorry that the courier service was not up to the standards that we expect, but unfortunately we have no control over which courier our supplier used. However, we have relayed your original feedback and this information back to the supplier for them to speak to the courier.
Thank you for choosing Brand New Bathrooms.
Product was great price was good and…
Product was great price was good and delivery super fast as . Many thanks
17 de julio de 2025
Respuesta de Brand New Bathrooms
Hi Archie. Thank you so much for your review and we delighted that you are happy with the product and service received. I will pass on your feeback to our team so thank you again.
Respuesta de Brand New Bathrooms
Hi Julie. Thank you so much for your 5 star review, and we are delighted to hear you are happy with your purchase.
Perfect customer care
My items weren't in stock when ordered but Paul Hart was effective and provided perfekt customer service with his great communication. He made sure I had my items dispatched as soon as I was back from holiday.
2 de mayo de 2025
Respuesta de Brand New Bathrooms
Thank you so much for your 5 star review Helena, it is very much appreciated and we are delighted to hear that the customer service was perfect.
We hope that you had a wonderful holiday, and look forward to welcoming you back to our store in the future.
Exceptional Customer Service
I ordered a Tall Boy unit, which unfortunately was out of stock with the manufacturer.
Paul Hart contacted me to apologise & provided a list of alternatives, of which I selected one which was more expensive than the original.
Paul price matched the original order & kept me updated through to delivery.
Very pleased with the replacement & service provided.
22 de abril de 2025
Respuesta de Brand New Bathrooms
Hello Tracy and thank you so much for your review. We are always sorry when we cannot fulfil original orders, but I am delighted to hear that Paul managed to find an alternative for you and that you are happy with it.
Thank you again and we hope to welcome you back as a customer in the future.
Brand New Bathrooms.
Genuine service
I was absolutely thrilled with the customer service I received today from Brand New Bathrooms!
I recently purchased a vanity unit, and within just half an hour, I got an email from Paul Hart, the Senior Sales Manager. It wasn’t an automated response—nope, it was a genuine human reaching out to me!
He had a few questions about my order since I needed to make some adjustments, and I couldn't be happier with how attentive he was.
This outstanding service really made a difference! It saved me from potential disappointment and the hassle of returns, which is such a relief.
I genuinely applaud this company for their commitment to empathetic customer service—keep it up! With this level of care, I can see them soaring to the top in sales very soon.
I wholeheartedly recommend this company and their amazing products! 🌟
14 de abril de 2025
Opinión espontánea
Respuesta de Brand New Bathrooms
Good Morning Esra.
Thank you so much for your wonderful review, and we are delighted to hear that Paul was able to provide an outstanding service to you.
We are also extremely grateful for your kind words about the company, and we would love to welcome you back as a customer in the future.
Many thanks.
Brand New Bathrooms
An excellent website and customer…
An excellent website and customer service. So helpful and went out of their way to help me purchase a bathtub.
31 de marzo de 2025
Opinión espontánea
Respuesta de Brand New Bathrooms
Hi Shazmin. Thank you so much for your 5 star review, and we are delighted that we were able to source your new bathtub - which will be on its way to you very soon!
Respuesta de Brand New Bathrooms
Thank you for your 5 star review and your kind words.
We hope that you are delighted with your new bath.
Excellent Service
Excellent Service, kept informed by phone and email, would use this company again.
27 de enero de 2025
Respuesta de Brand New Bathrooms
Thank you so much for your 5 star review Michael. I know you waited a long time for your order so we are just very pleased to hear that you were happy with the updates and the final outcome.
We would love to welcome you back again in the future if there is ever anything you need.
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