LloydsPharmacy Online Doctor Opiniones 

16.431
TrustScore: 4.5 sobre 5

4,3

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Consulta las opiniones de los clientes

Valorada con 5 estrellas sobre 5

I was happy I could have this consultation, the answer was very fast and I could travel for work knowing I’m already equipped with what I need. Prescription was ready quite quickly as well and I had a... Ver más

Valorada con 1 estrellas sobre 5

This is a dangerous place, these people are here to ask you enough questions to not have issues if something goes wrong with you, and then cash out. I sent a few follow up questions, asking f... Ver más

Valorada con 5 estrellas sobre 5

I have been using Lloyds online pharmacy for my weight loss journey on Mounjaro on and off since 2024. I have been supported by the clinicians all the way through. Any questions are usually answer... Ver más

Valorada con 5 estrellas sobre 5

It was a simple process, and all I had to do was answer a few questions and give brief details about my symptoms. The doctor then emailed me to ask for more information, then it was approved and the m... Ver más

Información sobre la empresa

  1. Proveedor online de medicamentos por prescripción
  2. Clínica de Salud de la Mujer
  3. Farmacia online
  4. Farmacia
  5. Clínica para viajeros
  6. Servicio de adelgazamiento

Sobre LloydsPharmacy Online Doctor

Escrito por la empresa

LloydsPharmacy Online Doctor is a doctor-led initiative providing safe and reliable remote online healthcare to anyone in the UK. Our patient-centred model of healthcare allows patients to tailor care around their schedule, and increases healthcare access for harder-to-reach patient groups. As the first ever online healthcare organisation to register with the government regulator of healthcare – the Care Quality Commission – we pride ourselves on our pioneer status and work constantly to expand the boundaries of personalised healthcare.
Weight loss treatment
Men's health treatments
Women's health treatments

Información de contacto

4,3

Excelente

TrustScore: 4.5 sobre 5

16 mil opiniones

5 estrellas
4 estrellas
3 estrellas
2 estrellas
1 estrella

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4,3

Todas las opiniones

(16.431)

513 opiniones en los últimos 12 meses

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Valorada con 3 estrellas sobre 5

Weight loss prescription

I found the process of first time ordering weight loss medication troublesome and conflicting. Received an email saying medication had been prescribed and being prepared for order. Log in to see the clinicians message/comments. Message says prescription is pending, we need a video.
Video only 25 seconds, must includes you stepping on scales on a hard floor in front of a full length mirror or have somebody video you. I can’t facilitate either of these due to having nobody to video me and my full length mirror being fixed in a carpeted room. My video would just not upload when trying to video between the 2 places. I’ve sent videos to other providers ok, none have made it this difficult. Asked for order to be cancelled.

On the plus side, they replied to my messages very quickly, albeit the workaround they offered came too late. I’m too impatient, if I can’t order easily I’m going somewhere else I can.

10 de julio de 2026
Opinión espontánea
Logotipo de LloydsPharmacy Online Doctor

Respuesta de LloydsPharmacy Online Doctor

Dear Lisa,    

Thank you for taking the time to leave us a review.   

We're sorry you've had a poor experience with us, and we're keen to resolve this. We've sent a request through Trustpilot for more information, as we're unable to locate your account with the information we currently have.    

As soon as we hear back from you, we'll do everything we can to help.   

Once again, we apologise for the inconvenience this may have caused.  

Kind regards,  
LloydsPharmacy Online Doctor

Valorada con 1 estrellas sobre 5

Deceptive products

I recently bought some medication on the website and was told i would have to pay delivery separate. When i went to pay delivery it also wanted payment for medication again. As it turns what they advertise as medication is actually just the prescription, no mention of further payment during my purchase. Refund refused for a product that is now several times the initial price advertised.

Reply to below:
You were happy enough to tell me to get lost when I contacted you privately, funny how things change when its a public forum. Keep my money, you clearly want it more than me.

8 de julio de 2026
Opinión espontánea
Logotipo de LloydsPharmacy Online Doctor

Respuesta de LloydsPharmacy Online Doctor

Dear Peter,    

Please accept our sincere apologies for the experience you have had using our service.  

We take all feedback extremely seriously and always ensure that we keep improving the service for our patients.  

With the information provided, we are unable to locate your account to investigate this further. Please may you send us a message by logging in to your patient record you have with Online Doctor: https://onlinedoctor.lloydspharmacy.com/login 

We will be able to investigate this for you as soon as.  

Once again, we apologise for the inconvenience this may have caused.  

Kind regards,  
LloydsPharmacy Online Doctor

Valorada con 5 estrellas sobre 5

Easy to use.

Easy to use.
Got an answer and update within minutes.
Have been using Lloyd's online for over a year, they are great.

5 de julio de 2026
Opinión espontánea
Valorada con 1 estrellas sobre 5

Consultation ok but product never sent…

Consultation ok but product never sent out despite numerous emails and promises from the seller. Requested refund. Waste of time!! Date of order 29 June 2026. Refund requested 4 July 2026 to Customer Service rep Shamar for £39.10. Please PM if you require order number to follow up as per your request for lack of service.

4 de julio de 2026
Opinión espontánea
Logotipo de LloydsPharmacy Online Doctor

Respuesta de LloydsPharmacy Online Doctor

Dear Customer,    

Thank you for taking the time to share your feedback. We are very sorry to hear about your experience and sincerely apologise for the frustration caused by the delay and the service you received.

Unfortunately, we experienced an issue with your order which prevented it from being processed as expected, and we completely understand how disappointing this must have been. We appreciate that this fell short of the standard of service we aim to provide.

We can confirm that we have been in touch with you directly regarding your order and have processed your refund. We have also offered a gesture of goodwill as an apology for your experience.

Thank you again for bringing this to our attention. Your feedback is invaluable and helps us to identify and improve our processes to help prevent similar issues in the future.

Kind regards,  
LloydsPharmacy Online Doctor

Valorada con 1 estrellas sobre 5

If I could give zero stars I would

If I could give zero stars I would. This online doctors do not provide any signature on their prescriptions and they randomly sent personal scripts to local pharmacies without a) seeking permission or b) letting me know. Absolutely sham service please avoid if you dont want personal information shared with everyone.

2 de julio de 2026
Opinión espontánea
Logotipo de LloydsPharmacy Online Doctor

Respuesta de LloydsPharmacy Online Doctor

Dear Margaret,    

Thank you for taking the time to leave us a review.   

We're sorry you've had a poor experience with us, and we're keen to resolve this. We've sent a request through Trustpilot for more information, as we're unable to locate your account with the information we currently have.    

As soon as we hear back from you, we'll do everything we can to help.   

Once again, we apologise for the inconvenience this may have caused.  

Kind regards,  
LloydsPharmacy Online Doctor

Valorada con 5 estrellas sobre 5

Easy and quick to complete

It was a simple process, and all I had to do was answer a few questions and give brief details about my symptoms. The doctor then emailed me to ask for more information, then it was approved and the medication posted to me the same day. Much easier than trying to get a GP appointment!

26 de junio de 2026
Opinión espontánea
Valorada con 5 estrellas sobre 5

Everything so easy

Forms are easy and clear to fill in.
You get good advice from the pharmacist, and when you get approved for a prescription it arrives securely within a few days.
Everything went smoothly and communication was excellent.

24 de junio de 2026
Opinión espontánea
Valorada con 1 estrellas sobre 5

Keep receiving a 3 year old message…

Keep receiving a 3 year old message about a consultation. Has my order been processed. We shall see.

26 de junio de 2026
Opinión espontánea
Logotipo de LloydsPharmacy Online Doctor

Respuesta de LloydsPharmacy Online Doctor

Dear John,    

Please accept our sincere apologies for the experience you have had using our service.  

We take all feedback extremely seriously and always ensure that we keep improving the service for our patients.  

With the information provided, we are unable to locate your account to investigate this further. Please may you send us a message by logging in to your patient record you have with Online Doctor: https://onlinedoctor.lloydspharmacy.com/login 

We will be able to investigate this for you as soon as.  

Once again, we apologise for the inconvenience this may have caused.  

Kind regards,  
LloydsPharmacy Online Doctor

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