onlocationexp.com Opiniones 453

TrustScore: 3.5 sobre 5

3,7

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Consulta las opiniones de los clientes

Valorada con 1 estrellas sobre 5

I am shocked this company is sanctioned by the NFL. Paid $500 per person deposit for an opportunity to buy tickets to NFL Australia game. It provided ZERO advantage. By the time I had already purchas... Ver más

La empresa ha respondido

Valorada con 5 estrellas sobre 5

OnLocation proivided a once in a lifetime experience for us. Ford and Franco were the defintion of exceptional service. The perks included in the package we received were executed flawlessly. There wa... Ver más

La empresa ha respondido

Valorada con 5 estrellas sobre 5

Steve Furgal is the perfect host for this type of experience. He knew just the right places to go to ensure that his guests had an amazing experience. Can’t say enough positive things about the AO... Ver más

La empresa ha respondido

Valorada con 5 estrellas sobre 5

This was our third trip to Indian Wells with Steve Furgal’s International Tennis Tours. Each one has been seamlessly organized. The staff has always gone above and beyond to insure that we had a truly... Ver más

La empresa ha respondido


Información de contacto

3,7

Medio

TrustScore: 3.5 sobre 5

453 opiniones

5 estrellas
4 estrellas
3 estrellas
2 estrellas
1 estrella

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Valorada con 5 estrellas sobre 5

Staff was great

Staff was great. Breakfast Sandwich for the bus ride was a nice touch. CFP SMU Blanket was a nice surprise. No complaints - best On Location trip I have taken this season!

20 de diciembre de 2024
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Respuesta de onlocationexp.com

Hi RB,

Thank you for the kind words! We're glad to hear your experience with us was a pleasant one and we hope for the opportunity to host you again in the near future.

Valorada con 5 estrellas sobre 5

The trip was well planned

The trip was well planned, organized, and first class. Hotel accommodations were also first class.
Departing from the airport (Newark) was handled well: however, leaving the airport was not very well organized and lacked assistance.

8 de septiembre de 2024
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Respuesta de onlocationexp.com

Hi George,

Thank you for your feedback! We aim to provide experiences that are not only memorable, but seamless as well. We'll be sure to pass this along to our team so that they are aware. We hope to see you again soon!

Valorada con 4 estrellas sobre 5

Should not have to buy both semis & finals tickets

This was my 7th vball final four. The pre-game food & drink was decent and meeting Olympic volleyball player Haleigh Washington and coach Karch Karaly was wonderful. My main issue is given how finals are 3 days after semis, we should not be forced to buy both semis & finals (used to be able to choose semis or finals or both). Then have to deal with selling finals ticket or committing to hotel & travel from Wed-Monday—not great value!!

19 de diciembre de 2024
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Respuesta de onlocationexp.com

Hi Mark, thank you for your review. We're glad you got to have a cool experience with Haleigh and Karch! We will pass along your feedback regarding ticket bundling and hope to host you again in the future!

Valorada con 2 estrellas sobre 5

Make sure you understand what you’re paying. Don’t assume from one experience with them that you will have the same experience somewhere else

Our location was changed without notice from inside the stadium to almost a half mile outside of the stadium with no complimentary shuttles. In Greenville, SC for the Sweet 16 a few years ago, we enjoyed prime seating and could go back and forth to eat and drink at our seats.

5 de abril de 2024
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Respuesta de onlocationexp.com

Hello Theresa,

Thank you for providing us with this feedback! It is important to us to hear from our guests so we can ensure we are consistently providing the service you expect.

Valorada con 4 estrellas sobre 5

March Madness

Hospitality room selection was top notch. Only negative was getting to and from the room in Gainbridge. Was a nightmare.

22 de marzo de 2024
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Respuesta de onlocationexp.com

Hi Chris, thank you for your review. We're sorry to hear that navigating to your room was tough. We will pass your feedback along to the event team, so we can continue to improve our offerings. We hope to host you again in the future!

Valorada con 5 estrellas sobre 5

Very Accommodating

We had to cancel our Nascar Darlington trip last year due to ER Hip Replacement surgery. OnLocation worked with us to hold our trip off for a year and rebooked it with no problem. Very understanding and accommodating to us.

14 de octubre de 2024
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Respuesta de onlocationexp.com

Hi Anita,

Thank you for your review! We're sorry to hear you were unable to join us last year, but we're glad we were able to accommodate you for a future experience. We look forward to hosting you!

Valorada con 4 estrellas sobre 5

Transportation great; food/beverages VERY disappointing - $15 value

The transportation arrangement was terrific! However, the food/drink component was extremely disappointing - a boxed sandwich/salad/cookie on the way out (to make matters worse, I am gluten intolerant so the only thing I could eat was the salad and could not have seconds) and the alcoholic beverages were almost nonexistent. On the return trip, again it was a snack box and they ran out of mixers so I only got one cobbled together drink for a gin and tonic which was made with ginger ale (ugh).

9 de noviembre de 2024
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Respuesta de onlocationexp.com

Hi Sandra, thank you for your review! We're sorry to hear you were disappointed by the food and beverage offerings. We will pass along your feedback to the event team so we can continue to improve our hospitality. We hope to host you again in the future!

Valorada con 3 estrellas sobre 5

Men's NCAA 2023 and 2024 Basketball Semi's and Final

We bought tickets to both the 2023 and 2024 Men's NCAA Semi and Final games. Great seats, reasonable price. Perks promised in the 2023 game weren't delivered (due to sales they claim). These included food/beverages. Also, we were supposed to get souvenir tix from the final game but instead we got them for the semi-final game. We did get the souvenir tix for the 2024 final game.

16 de marzo de 2024
Valorada con 5 estrellas sobre 5

The 2024 OnLocation experience in London England at Tottenham Hotspur Stadium

From the English soldiers dancing when we walked in, to the English telephone photo booth, to the band, the drinks, the food, the atmosphere, the NFL player coming. The entire experience was amazing from beginning to end.

6 de octubre de 2024
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Respuesta de onlocationexp.com

Hi Terri,

Thank you! We're so glad to hear you had a great time with us and we hope to host you again soon!

Valorada con 2 estrellas sobre 5
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Respuesta de onlocationexp.com

Hi Robert,

We're sorry to hear you've had trouble getting in touch with us. Our Guest Services team is available Mon-Fri, 9am-7pm ET and Sat-Sun, 10am-5pm ET. You can reach us by phone during these hours at 800-591-9198, or by email at guestservices@onlocationexp.com.

Valorada con 3 estrellas sobre 5

The experience in Brazil was way below our expectations. not that…

The experience in Brazil was not that good. After waiting an hour past the time to enter the stadium and waiting in line another hour to get to gate , only to be told I couldn't bring my back pack inside and had to go check it in some 500 yards across the parking lot from the gate. Once inside, there was no one there to guide us to the tailgate party which only turned out To be 2hours instead of the 4 hours in the package. After the party it took us 30 minutes to get to our seats with the help of a guide who showed us where they were halfway around from the party. The game was very good, but again after the game the supposed to be housepartaliy from on location was no where to be found. The whole set up was really off, and I feel that we were rob on the price considering the assistance we received and the price we paid. I would love to do more events with on location but, I'm afraid that it will turn I to another bad experience.

6 de septiembre de 2024
Valorada con 5 estrellas sobre 5

My sales representative Parker…

My sales representative Parker Chestnutt was so helpful with my experience. The process was super quick and easy. Parker was so nice and informative

21 de octubre de 2024
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Respuesta de onlocationexp.com

Hi Kayla,

We love to hear this! We'll be sure to share this review directly with Parker and we're so glad to hear that you've enjoyed working with him. Thank you!

Valorada con 5 estrellas sobre 5

very helpful during the whole process…

very helpful during the whole process of finding and defining the right product for me and for the payment .

27 de diciembre de 2024
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Respuesta de onlocationexp.com

Hi Ricardo,

We're happy to hear we were able to help find the best package for you. We look forward to hosting you at Super Bowl LIX!

Valorada con 4 estrellas sobre 5

Ole Miss

Everything with on location was great. Friendly staff & transportation.

26 de octubre de 2024
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Respuesta de onlocationexp.com

Hi Edward, thank you for your review. We hope to host you again in the future!

Valorada con 4 estrellas sobre 5

Friendly, helpful and competent staff.

Usually everything is fine. In Berlin, I had not received my Smackdown tickets but the team on site kindly and understandingly resolved that. When purchasing Wrestle Mania packages by phone, the prepayments that are valid for one year, were not visible. However, Mr. Parker Chestnutt followed up and put this right. Mr. Chestnutt is helpful, friendly and a man of his word.

30 de agosto de 2024
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Respuesta de onlocationexp.com

Hi Alex, thank you for your review. We are pleased to hear that onsite staff was helpful as we are committed to providing excellent customer service! We will pass along your kind words regarding Parker and hope to host you again in the future!

Valorada con 4 estrellas sobre 5

Worth the money

Last time, the WWE stars were stationed in different parts of the restaurant. This time, they actually did go around the tables and greeted everyone. Although the price maybe more than what’s expected, but to talk the men and women of WWE is awesome

3 de agosto de 2024
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Respuesta de onlocationexp.com

Hi Andrew, thank you for your review! We are so glad you enjoyed the Superstar Brunch and got to talk with the talent! We hope to host you again in the future!

Valorada con 1 estrellas sobre 5

NBA Paris

Poor communication and service.

11 de enero de 2024
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Respuesta de onlocationexp.com

Hi Billy, thank you for your review. We work diligently to create memorable experiences for our guests and will take your feedback to the event team so we can improve future events!

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