onlocationexp.com Opiniones 453

TrustScore: 3.5 sobre 5

3,7

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Consulta las opiniones de los clientes

Valorada con 1 estrellas sobre 5

I am shocked this company is sanctioned by the NFL. Paid $500 per person deposit for an opportunity to buy tickets to NFL Australia game. It provided ZERO advantage. By the time I had already purchas... Ver más

La empresa ha respondido

Valorada con 5 estrellas sobre 5

OnLocation proivided a once in a lifetime experience for us. Ford and Franco were the defintion of exceptional service. The perks included in the package we received were executed flawlessly. There wa... Ver más

La empresa ha respondido

Valorada con 5 estrellas sobre 5

Steve Furgal is the perfect host for this type of experience. He knew just the right places to go to ensure that his guests had an amazing experience. Can’t say enough positive things about the AO... Ver más

La empresa ha respondido

Valorada con 5 estrellas sobre 5

This was our third trip to Indian Wells with Steve Furgal’s International Tennis Tours. Each one has been seamlessly organized. The staff has always gone above and beyond to insure that we had a truly... Ver más

La empresa ha respondido


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3,7

Medio

TrustScore: 3.5 sobre 5

453 opiniones

5 estrellas
4 estrellas
3 estrellas
2 estrellas
1 estrella

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Valorada con 5 estrellas sobre 5

Excellent experience

Excellent experience. Great communication. Overall a wonderful experience that I would highly recommend

4 de septiembre de 2025
Opinión espontánea
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Respuesta de onlocationexp.com

Hi Haley,

We're happy to hear you had a great time with us! Thank you for sharing your feedback and we hope to see you again soon!

Valorada con 5 estrellas sobre 5

AMAZING EXPERIENCE @ 2025 US Open

The Furgal Team went out of its way (above and beyond) to make the 2025 US Open a memorable experience for me, from the daily lobby meetings to the wonderful amenities offered at the site.

1 de septiembre de 2025
Opinión espontánea
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Respuesta de onlocationexp.com

Hi Jack,

Thank you for your lovely comments! We're happy to hear that we made the 2025 US Open memorable for you and we look forward to you joining us again in the future.

Valorada con 5 estrellas sobre 5

The experts in tennis hospitality will…

The experts in tennis hospitality will make your experience seamless from start to finish! Very responsive via email prior and text/in person face time during the event. The Steve Furgal team alleviated all my worries about taking such a big trip with accessibility challenges. Couldn’t be more thankful for them.

1 de septiembre de 2025
Opinión espontánea
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Respuesta de onlocationexp.com

Hi Kunjali,

Thank you for your positive feedback! We are so happy to hear that we made your experience a seamless one. We hope you will join us again very soon!

Valorada con 5 estrellas sobre 5

Baskeys US Tennis Tour. You helped us attend the event in a…

You helped us attend the event in a foreign country making it less stressful. The Open was both crazy and fun. Far too many people attending for the evening sessions but the Outlook facility helped avoid the damn queues as well as refuelling us in preparation for the evening sessions.

26 de agosto de 2025
Opinión espontánea
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Respuesta de onlocationexp.com

Hi Robert,

Thank you for sharing your experience with us! We're happy to hear that we made your time a good one! We're glad you enjoyed the event, and appreciate your feedback regarding the queues and Outlook facility.

Valorada con 5 estrellas sobre 5

Fantastic Steve Furgal Experience

The standard of excellence Steve has set in place never waivers. If anything, each year gets better and better. His team of professional representatives are top notch and their consistent and superior customer service is without peer.

24 de agosto de 2025
Opinión espontánea
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Respuesta de onlocationexp.com

Hi Greta,

Thank you for your kind words! It's wonderful to hear that you've consistently experienced excellent service from our team. We are committed to maintaining these high standards and look forward to you joining us again and again!

Valorada con 3 estrellas sobre 5

Arrival time support

We knew we were arriving only early evening at accommodation location and were under impression that someone would be there to assist with any issues we may have. There was no-one

30 de agosto de 2025
Opinión espontánea
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Respuesta de onlocationexp.com

Hello Adrian,

Thank you for sharing your feedback here! We always send out a pre-event email with details regarding arrival, timing and location which would have advised where to meet with our staff. We apologize if perhaps you did not see these details prior to arrival and hope you had a great time at the event!

Valorada con 5 estrellas sobre 5

Our Wimbledon Experience

We had never done a group travel experience to a major tennis event. We had always wanted to go to Wimbledon but didn't want to deal with all the details and some friends told us about the Furgal company and said they were doing the Wimbledon package. So we checked and decided to sign up. It was the best organized and executed experience that we could have imagined or hoped for.

8 de septiembre de 2024
Opinión espontánea
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Respuesta de onlocationexp.com

Hi Jack,

Thank you for the positive feedback! We're so happy to hear that you enjoyed your experience with us and we hope to host you again soon.

Valorada con 5 estrellas sobre 5

Had the best experience at the US…

Had the best experience at the US tennis open (round of 16).

The staff were all professional and bent over backwards to help.

Would highly recommend to anyone.

31 de agosto de 2025
Opinión espontánea
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Respuesta de onlocationexp.com

Hi Bronwyn,

Thank you for taking the time to share your experience with us! We're so happy to hear you had a great time at the event and with our staff.

Valorada con 5 estrellas sobre 5

Fantastic Journey

Staff was plentiful, friendly, helpful, & knowledgeable. We wanted a 'turn key' journey for our first international trip and that is exactly what On Location supplied from beginning to end!

17 de agosto de 2025
Opinión espontánea
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Respuesta de onlocationexp.com

Hi Jackie,

We are so happy to hear you had a great time with us! We hope you will join us again for another event soon.

Valorada con 5 estrellas sobre 5

I thought "On Location" was a strange…

I thought "On Location" was a strange name for a travel company, until they hosted our ten days. From our arrival to departure they were well organized and exceptional people on the ground with you = On Location!!

26 de agosto de 2025
Opinión espontánea
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Respuesta de onlocationexp.com

Hi Charlie,

We're glad you enjoyed your experience! We love to hear that our team's efforts made your ten-day trip exceptional. Thank you for the positive feedback.

Valorada con 5 estrellas sobre 5

Great Experience

Easy to book and friendly people before and during the trip.

17 de agosto de 2025
Opinión espontánea
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Respuesta de onlocationexp.com

We're happy to hear that booking was easy and our team was friendly! Thank you for your positive feedback.

Valorada con 2 estrellas sobre 5

It was not very well organized

It was not very well organized. Bob that was with us on the bus did a nice job. Some of their help in Dublin were very rude and not helpful. One of our hotels in Dublin required a taxi just st to get us close to a bus stop

23 de agosto de 2025
Opinión espontánea
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Respuesta de onlocationexp.com

Hi Mark,

Thank you for providing your feedback here. We will pass this on to the appropriate parties as we always use our guests comments when planning and bettering our operations.

Valorada con 1 estrellas sobre 5

On Location is terrible at…

On Location is terrible at communication. They also like to leave folks high and dry with help in travel rescheduling. Not acceptable for a company that had one job and is horrible at it. I have a ton of emails that say "be on the lookout for emails with details" but no details ever came or would come so late we already had to figure it out on our own.

21 de agosto de 2025
Opinión espontánea
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Respuesta de onlocationexp.com

Thank you for sharing your feedback with us. We sincerely apologize for any travel disruptions you may have encountered. While our team worked diligently to communicate updates as swiftly as possible, we regret that you were affected. Please know that your comments will be shared with the appropriate teams for further review and consideration.

Valorada con 5 estrellas sobre 5

2025 Labor Day Trip to US Open through Steve Furgal

The trip we had through Steve Furgal's US Open 2025 package was a delight. We didn't have to worry about tickets, transportation, hotels or meals for the four days we spent at the Open. They made it easy to add a day to the trip so we could see a Mets game too. Everything was first class, well organized and happened smoothly. We are looking forward to our next fun adventure with Furgal's tours.

29 de agosto de 2025
Opinión espontánea
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Respuesta de onlocationexp.com

Hello Dean,

We're happy to hear that you enjoyed your US Open 2025 package. Thank you for your positive feedback, and we look forward to you joining us again soon!

Valorada con 1 estrellas sobre 5

Overall, would not use this tour operator

Because I cannot leave zero stars, I have to leave 1.

The online web experience to actually get signed up for our trip was a disaster, but we were not sure of our tour excursions till we actually arrived in Ireland. We had been signed up for a year.

18 de agosto de 2025
Opinión espontánea
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Respuesta de onlocationexp.com

Hi Sue,

We're very sorry to hear of any disappointment you had with the pre-event booking process for excursions. We emailed all guests when these were made available as well as included folks selections in the itineraries. Our Guest Services team is also always happy to help clarify any confusion! We will pass this feedback along though and we hope you had a great time once in Ireland.

Valorada con 5 estrellas sobre 5

Great customer service

Great customer service. Friendly people. Sets up a nice experience at the event.

15 de marzo de 2025
Opinión espontánea
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Respuesta de onlocationexp.com

Thank you, Kevin! We hope to host you again soon.

Valorada con 1 estrellas sobre 5

When challenges arrive

When challenges arrive, representatives should be available to talk to. No emails, which it what on location required.

18 de agosto de 2025
Opinión espontánea
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Respuesta de onlocationexp.com

Hi there,

We are very sorry to hear if you were unable to reach us. Our Guest Services team is available Mon - Fri 9am -7pm ET as well as Sat-Sun 10am - 5pm ET via email at guestservices@onlocationexp.com and phone at 800.591.9198.

Valorada con 5 estrellas sobre 5

Very impressed with our Ireland Experience with O n Location.

Very impressed with the level of organization that went into the planning and execution of our trip. Nice having a dedicated rep (Grace Cull) to answer our questions along the way. Thought we received good value for the trip in terms of the experiences we had: tours to Galway and Killarney, ISU-K State FB game and the Guiness Experience. Very helpful to have an online app to keep us informed of our schedule and events for each day. Transportation to all events was on-time. Tour guides were great. Feel like we got to see a lot of Ireland. Would recommend your company to everyone!

19 de agosto de 2025
Opinión espontánea
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Respuesta de onlocationexp.com

Hello Jeff,

Thank you for taking the time to provide us with your wonderful feedback! We're so happy to hear you had a great experience with us in Ireland and that you found the app helpful. We hope you'll join us again!

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