onlocationexp.com Opiniones 453

TrustScore: 3.5 sobre 5

3,7

Aunque no verificamos reclamaciones concretas porque las opiniones son propiedad de sus autores, es posible que marquemos las opiniones como «verificadas» si podemos confirmar que ha tenido lugar una interacción con la empresa. Más información

Para proteger la integridad de la plataforma, nuestro software automatizado disponible las 24 horas examina todas las opiniones en nuestra plataforma, tanto si están verificadas como si no. Esta tecnología está diseñada para identificar y eliminar contenido que incumpla nuestras directrices, incluidas las opiniones que no están basadas en una experiencia real. Sabemos que es posible que no detectemos todo pero puedes denunciar lo que pienses que se nos haya escapado. Más información

Consulta las opiniones de los clientes

Valorada con 1 estrellas sobre 5

I am shocked this company is sanctioned by the NFL. Paid $500 per person deposit for an opportunity to buy tickets to NFL Australia game. It provided ZERO advantage. By the time I had already purchas... Ver más

La empresa ha respondido

Valorada con 5 estrellas sobre 5

OnLocation proivided a once in a lifetime experience for us. Ford and Franco were the defintion of exceptional service. The perks included in the package we received were executed flawlessly. There wa... Ver más

La empresa ha respondido

Valorada con 5 estrellas sobre 5

Steve Furgal is the perfect host for this type of experience. He knew just the right places to go to ensure that his guests had an amazing experience. Can’t say enough positive things about the AO... Ver más

La empresa ha respondido

Valorada con 5 estrellas sobre 5

This was our third trip to Indian Wells with Steve Furgal’s International Tennis Tours. Each one has been seamlessly organized. The staff has always gone above and beyond to insure that we had a truly... Ver más

La empresa ha respondido


Información de contacto

3,7

Medio

TrustScore: 3.5 sobre 5

453 opiniones

5 estrellas
4 estrellas
3 estrellas
2 estrellas
1 estrella

En Trustpilot apostamos por el contenido creado por personas. Sin embargo, esta empresa puede utilizar nuestra herramienta de respuesta asistida por IA para redactar sus respuestas.

Así usa esta empresa Trustpilot

Descubre cómo se obtienen, puntúan y moderan sus opiniones y valoraciones.

Trustpilot no permite a las empresas ofrecer incentivos ni pagar para ocultar opiniones. Las opiniones son propiedad de los usuarios y no de Trustpilot. Más información

Valorada con 5 estrellas sobre 5

Steve Frugal International Tennis Tours

Steve Frugal and his staff hands on service regarding each tour is unmatched!!! If you’re looking to travel the world and enjoy some amazing tennis tours, please consider Steve Frugal international Tennis Tours. This organization has thought of everything to make your experience enjoyable. They are extremely organized with all the details regarding your experience and tennis tour. Steve Frugal International Tennis Tours are the only way to travel to the tours!!!! #USOpen2025

1 de septiembre de 2025
Opinión espontánea
Logotipo de onlocationexp.com

Respuesta de onlocationexp.com

HI Cheryl! Thank you so much for your kind words!

Valorada con 5 estrellas sobre 5

Fantastic Madrid Open

My daughter and I had the most memorable experience in Madrid at the Mutua with the Furgals and other like minded guests. We enjoyed the Ritz, the tournament cars as our rides, great seats, amazing hospitality suites, tours at the Open and around Madrid and the Real Madrid soccer/futbol game. Highly recommended!

14 de septiembre de 2024
Opinión espontánea
Logotipo de onlocationexp.com

Respuesta de onlocationexp.com

Hello Dayna! We are so happy to hear you and your daughter had a great time with us. We hope you'll join us again soon!

Valorada con 5 estrellas sobre 5

Steve Furgal Tennis Experiences caters…

Steve Furgal Tennis Experiences caters to every need that a traveler would want. No matter how big or how big a detail may be everything is anticipated and planned. We had to worry about nothing from the time we expressed our interest to the conclusion of our trip experience. We were, and continue to be, totally impressed. We can’t wait for the next opportunity.

13 de enero de 2025
Opinión espontánea
Logotipo de onlocationexp.com

Respuesta de onlocationexp.com

Hello Dennis! We're so glad you had a great time with us! Thank you for sharing this feedback, we can't wait to see you again soon!

Valorada con 5 estrellas sobre 5

The staff went above and beyond

The staff went above and beyond, making sure everyone was accounted for, and all questions were answered. Also the information that was relayed to us prior to, and when we arrived at the hotel regarding the Tennis package with all of the information needed while attending the U.S. Open was very helpful.

25 de agosto de 2025
Opinión espontánea
Logotipo de onlocationexp.com

Respuesta de onlocationexp.com

Hi Leigh,

Thank you for your positive feedback! We're happy to hear the pre-event communication was helpful and that our team made your experience a great one.

Valorada con 5 estrellas sobre 5

Amazing Experience

My experience was better than i imagined. The hotel and shuttle were great. The hospitality at the stadium was a great place to hang out and meet new people.

10 de marzo de 2025
Opinión espontánea
Logotipo de onlocationexp.com

Respuesta de onlocationexp.com

Hi Gerardo,

We're so happy to hear that your experience exceeded your expectations! Thank you for your positive feedback - we hope to host you again soon!

Valorada con 5 estrellas sobre 5

Excellent experience!

Great staff, quality accommodations, excellent tennis events! We’ve participated twice~ both trips were excellent in all ways!

20 de septiembre de 2024
Opinión espontánea
Logotipo de onlocationexp.com

Respuesta de onlocationexp.com

HI Brandi,

We're happy to hear that you enjoyed your experience with us both times! Thank you for your positive feedback!

Valorada con 5 estrellas sobre 5

Amazing experience!

2025 US Open was the most amazing experience! We saw all the top players, some competing well past midnight ! The Overlook Hospitality area was fabulous; the indoor and outdoor areas to dine, relax and watch the matches were perfect and the food was excellent! The Loge seats in Arthur Ashe was bit far from the court but still great! Next time , I would select the courtside box seats! Still they were great seats! The round trip transfers on the shuttle coach bus to and from the stadium was worth every penny, especially in heavy traffic! The hotel we stayed at (Intercontinental Barclay NY) was beautiful and immaculate in every way! We ran into several WTA and ATP players staying there( Sara Erani, Jasmine Paolini, Ben Shelton, David Ferrer, Carla Suarez Navarro to name a few) which was very exciting 🤩.
Overall experience was nothing short of AMAZING🇺🇸🎾🍎💙
Can’t wait till Roland Garros 2026!

25 de agosto de 2025
Opinión espontánea
Logotipo de onlocationexp.com

Respuesta de onlocationexp.com

Hello Helen,

Thank you for providing us with this awesome feedback. We're happy to hear that you had an amazing experience with us at the US Open! We will be sure to pass along your kind words to our team and we hope you'll join us again in the future.

Valorada con 5 estrellas sobre 5

Travel and experience World Class Tennis

I have traveled to many of the Steve Furgal International Tennis/OnLocation tours events. I have enjoyed all of my experiences with them beginning with booking the trip, the seat locations at the venues, hospitality, and welcome packages. I have met some incredible guests that share their passion and experience with tennis viewing and travel. The staff are friendly, helpful, kind and caring. My most recent experience was to return to Wimbledon which I did in July 2025. The seats, access to hospitality, timely information, and an overall first class handling of all our needs is why we continue to travel with Steve Furgal and his team of professional, dedicated and helpful staff. I can’t wait to take my next tennis vacation with Steve Furgal/On Location in the future.

4 de julio de 2025
Opinión espontánea
Logotipo de onlocationexp.com

Respuesta de onlocationexp.com

Hi Joanna,

Wow, thank you for the positive feedback! We're so happy to hear that your experiences with our events have been enjoyable, from booking to hospitality. It's great to know you've met incredible people and appreciate our team's dedication. We value your continued trust and look forward to welcoming you on future tennis events.

Valorada con 5 estrellas sobre 5

Love the Steve Furgal tennis trips

Love the Steve Furgal tennis trips. Friendly staff and great seats and accommodations. The experience is great, easy, and will look forward to booking again.

3 de septiembre de 2024
Opinión espontánea
Logotipo de onlocationexp.com

Respuesta de onlocationexp.com

Hi there,

Thank you for the kind review! We're thrilled to hear you enjoyed your experience with us and look forward to hosting you again in the future.

Valorada con 4 estrellas sobre 5

1st time at Wrestlemania & Onlocation made it more memorable

It was my 1st time to any major WWE event in US and it was Wrestlemania, so it had to be great. And booking with Onlocation made it even more worth it. The best experience was able to meet my childhood fav Bret Hart and get a pic with him and also seats at Raw & SD, which was the best surprise as I got the corner most seat at entrance ramp. Also the Golf with Miz event was amazing. Enjoyed every bit of it.

Just a request to share itinerary at least 3-4 weeks in advance so that we can plan more properly as there are so many things to do

19 de abril de 2025
Logotipo de onlocationexp.com

Respuesta de onlocationexp.com

Hi Rahul,

Thank you for your kind review! We're so glad to hear you enjoyed your experience and the package inclusions. We aim to make our experiences memorable so we are thrilled to hear we accomplished that for you. We appreciate your feedback regarding getting the itinerary sooner, and will be sure to pass this feedback along. We hope to host you again soon!

Valorada con 1 estrellas sobre 5

@onlocationexp trips, you better be aware

My bad for not checking out onlocationexp reviews before I contracted with them. If I’d read them first I would have used another agency, how they are typically more expensive and not hands on. I have not gone on the trip yet, hopefully it is better than the planning. If you are computer savvy, on top of e-mails, you might be ok. As I am almost 75 and used to a travel agency gearing your trip for you personally and making sure trip is all planned out- then don’t use @onlocationexp. We could not plan our flight thru them with their package so they end our trip in another city without transportation to the city we depart from and charge us for a motel room we cannot use. They will not cancel, or refund cost of motel. My biggest complaint is once you book with them, no more contact other than e-mails. You’re on your own. Let’s hope the trip is better than the planning.

4 de agosto de 2025
Opinión espontánea
Logotipo de onlocationexp.com

Respuesta de onlocationexp.com

Hi Pam,

Thank you for reaching out to us here with your feedback! We are happy to help our guests with any questions or concerns they may have via phone at 800.591.9198 (ET) Mon - Fri: 9:00am to 7:00pm and Sat & Sun: 10:00am to 5:00pm or via email at guestservices@onlocationexp.com. Please feel free to contact us if you need any further assistance for your upcoming trip!

Valorada con 5 estrellas sobre 5

UFC Abu Dhabi

I purchased the UFC Abu Dhabi fight night Challenger package and let me say it was amazing, Staff on site were wonderful and helpful made our experience so smooth we were able to meet Multiple UFC fighters and get pics/signatures from them, It’s an experience i’d highly recommend to any UFC fan.

26 de julio de 2025
Opinión espontánea
Logotipo de onlocationexp.com

Respuesta de onlocationexp.com

Hi Bader,

We're so happy to hear you had a great time with us! We hope you'll join us again at another event soon!

Valorada con 1 estrellas sobre 5

For anyone looking to work with on…

For anyone looking to work with on location - I worked with on location for EDC Las Vegas as a shuttle coordinator. While the actual experience working was fine and enjoyable, their company management was not. It took 2 months for my payment to be submitted due to management miscommunication and structure. During these two months I communicated through my on site representative and she tried her best to resolve this issue for me. However, their management team was the issue. After finally reaching out to their company email I got a response and my pay was submitted. HOWEVER, it was less hours than I had worked and at this point I didn’t want to keep going no back and forth. I don’t recommend work with on location due to that barrier of direct communication to the source, mismanagement, and lack of awareness. No one at EDC worked 8 hour shifts and I’m deeply disappointed. Not only are they scamming their customers, but their employees.

24 de julio de 2025
Opinión espontánea
Logotipo de onlocationexp.com

Respuesta de onlocationexp.com

Hello Jennifer,

We are happy to hear your experience working on-site was enjoyable and do regret to hear of the issues you've experienced post-event. We truly value our team members and understand the importance of timely payment, which is why we strive to clearly communicate the timesheet process and deadlines to help prevent any delays. After review by our staffing department, it appears there were some timing and submission inconsistencies that contributed to the delay in processing. We understand this has since been resolved, and we apologize for any confusion with the time keeping process.

Valorada con 3 estrellas sobre 5

Windy hiccups

We were very disappointed in the fact that we could not do the VIP experience one of the days because of the wind. Wind is not unusual in Omaha, so I’m not really sure why you guys did not build a more stable building. We did get to do the fan experience the second day (we paid for 2 days not really knowing what to expect), but again, it was windy so none of the outdoor activities took place, so I’m not even sure what we missed out on. We were just happy to get to do the photo ops the second day. Extremely poor communication when it came to the cancellation of day 1.

21 de junio de 2025
Opinión espontánea
Logotipo de onlocationexp.com

Respuesta de onlocationexp.com

Hi Noelle,

Thank you for providing this feedback on your experience from the Men's College World Series. We are sincerely sorry that the hospitality tent was closed on day one due to strong winds. Our team communicated this update to all affected guests as soon as the decision was made, via email and phone call, but we are sorry to hear you feel it was not better communicated. We will be sure to pass this feedback along, and we hope for the opportunity to host you again in the future.

Valorada con 5 estrellas sobre 5

Highly recommend VIP experience at NCAA…

Highly recommend VIP experience at NCAA Men’s College World Series. Provided convenient, air conditioned hospitality room prior to game start. Staff was friendly and helpful. Food was good and access into stadium was way better than regular stadium entrance. Worth the extra cost and would definitely do again.

13 de junio de 2025
Opinión espontánea
Logotipo de onlocationexp.com

Respuesta de onlocationexp.com

Hi Jim,

Thank you for your kind review! We're happy to hear that you enjoyed the VIP perks at the NCAA Men’s College World Series and we hope to host you again soon.

Valorada con 4 estrellas sobre 5

We enjoyed the Fan Fest experience very…

We enjoyed the Fan Fest experience very much! This is the third year that we have attended it when at the MCWS in Omaha. The staff is always friendly and the opportunity to cool down and get food is great.
However, every year we chuckle at how rinky dink the food service is. We pay a fair amount of money and the food served does not justify that price. Each year there is too much food laid out for the number of people that are in the tent. So the buns dry out or the salad starts to wilt. We don't have any problem with the choices, just the lukewarm, dried out food.
Thank you for listening.

17 de junio de 2025
Opinión espontánea
Logotipo de onlocationexp.com

Respuesta de onlocationexp.com

Hi Jim,

We're glad you enjoyed the Fan Fest experience again this year! Thank you for choosing to join us again. We appreciate your feedback regarding the food quality and we'll be sure to share this with our catering partners. Thank you for your time and we hope to see you again soon!

Valorada con 1 estrellas sobre 5

The hospitality tent was closed

The hospitality tent was closed. This was the entire reason I purchased the VIP experience. I was totally screwed out of the additional fee. I would like a refund of the price difference if the VIP experience and the regular tickets.

21 de junio de 2025
Opinión espontánea
Logotipo de onlocationexp.com

Respuesta de onlocationexp.com

Hi Missy,

Thank you for reaching out to us with your feedback. We encourage you to submit this request directly with our Guest Services team. We can be reached at guestservices@onlocationexp.com. Please be sure to include your order details. We look forward to hearing from you.

Valorada con 5 estrellas sobre 5

Very responsive customer services at the event!

Emma and the On Location staff were very responsive to our accessibility issue, quickly and decisively taking care of our situation. As a result, we were able to enjoy the Fan Experience services and easily access the seats for our event.

10 de junio de 2025
Opinión espontánea
Logotipo de onlocationexp.com

Respuesta de onlocationexp.com

Hi Jim,

Thank you for your feedback! We strive to provide the very best customer service so we're so glad to hear our staff was able to assist you at the event. We'll be sure to pass this along to Emma. We hope to see you again soon!

La experiencia Trustpilot

Cualquiera puede escribir una reseña en Trustpilot. El autor de la opinión tiene derecho a editarla o eliminarla en cualquier momento y solo se mostrará mientras su cuenta esté activa.

Las empresas pueden solicitar opiniones a través de invitaciones automáticas. Esta opiniones, etiquetadas como verificadas, tratan sobre experiencias genuinas.

Más información sobre otros tipos de reseñas.

Trabajamos con especialistas y tecnología avanzada para salvaguardar nuestra plataforma. Descubre cómo combatimos las reseñas falsas.

Más información sobre el proceso de revisión de Trustpilot.

8 consejos para escribir buenas reseñas.

La verificación puede ayudar a garantizar que sean personas reales las que escriben opiniones que aparecen en Trustpilot.

Ofrecer incentivos a cambio de opiniones o pedirlas de forma selectiva puede sesgar el TrustScore, lo que contraviene nuestras directrices.

Leer más