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Consulta las opiniones de los clientes

Valorada con 5 estrellas sobre 5

I ordered several products, loving the cleanser shampoo and conditioner. Another product didn't suit my hair. I emailed Only Curls and was given useful advice but it didn't help. I contacted them ag... Ver más

La empresa ha respondido

Valorada con 5 estrellas sobre 5

First time ordering and Evri delivered to the wrong address. Only curls customer service was exceptional, especially considering it was the weekend. I found my order in the end on someone else’s doors... Ver más

La empresa ha respondido

Valorada con 5 estrellas sobre 5

Ordered blue satin lined beanie with pompom on Wednesday pm.It arrived today, Saturday. Lovely soft fabric and satin smooth lining that will not squish my curls. At the age of 73 I have finally got to... Ver más

La empresa ha respondido

Valorada con 1 estrellas sobre 5

Sadly still waiting for my order. Can't speak to a human! AI generated customer service no help.

La empresa ha respondido

Información sobre la empresa

  1. Tienda de productos capilares

Escrito por la empresa

Only Curls are on a mission to encourage curly haired people of all textures to ditch the chemicals, forget the straighteners and start loving their natural curls. We are a small London based company that are simply passionate about curly hair. We understand that curly hair is fragile and needs special care. All our styling products are packed with natural nourishing ingredients that penetrate and hydrate the hair, bringing curls back to life. All items are tested on our own curls (not animals) and we are confident that our products deliver gorgeous, happy, bouncy curls. Every time.


Información de contacto

4,1

Muy bueno

TrustScore: 4 sobre 5

856 opiniones

5 estrellas
4 estrellas
3 estrellas
2 estrellas
1 estrella

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Ha contestado el 91% de las opiniones negativas

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4,1

Todas las opiniones

(856)

106 opiniones en los últimos 12 meses

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Valorada con 5 estrellas sobre 5

Happy

I reached out to the customer service team via email and unfortunately I missed the Christmas deadline by 1 day. Customer service was more than helpful and said if I placed my order before 12 noon 20/12/24 they would do their best in my order arriving before Christmas. My order came today 21/12/24 which i am so pleased about.

The products are presented very well in their box.

My daughter asked for the Dyson diffuser attachment for her Dyson airwrap for Christmas and a silk bonnet to sleep in. She absolutely loves the bouncy curly hair look. Her hair is naturally curly / wavy but this attachment will give her great hair results.

I bought the ‘ try everything curl kit ‘ as a little extra. She will be so excited to try these products.

20 de diciembre de 2024
Opinión espontánea
Valorada con 1 estrellas sobre 5

Dry hair, itchy scalp, possibly allergic reaction

Ordered Little Curls shampoo and conditioner for our 7 year old girl and it was simply awful. The shampoo didn't foam at all, the conditioner was runny and didn't make hair any softer. Our little one's hair instantly got really dry and her scalp became red and really itchy. Despite this experience, we tried to use this product once more just to be sure that's what caused the reaction. And we were right. I contacted the company for a return and refund. They refunded me the cost of the product without the cost of postage (£5.95!). They didn't want me to send their product back. So I would not recommend this product to anyone.

11 de diciembre de 2024
Opinión espontánea
Logotipo de Only Curls

Respuesta de Only Curls

Thank you for sharing your feedback; we’re really sorry to hear the Little Curls products didn’t work out for your daughter. We know sensitivities are unique, and while our products are gentle, dermatologically tested and usually suitable for sensitive skin, we do understand they’re not the right fit for everyone.

When you got in touch, we refunded the cost of the products as we understood you couldn’t use them anymore, and we didn’t ask for them back to make things easier for you. We also emailed to offer some help with understanding the ingredients, but we didn’t hear back. If you’d like to reply, we’d be happy to revisit the £5 shipping fee for you too.
We’re a small team, and we care about every single customer. Please don’t hesitate to get back in touch—we’d love to help further if we can.

Valorada con 5 estrellas sobre 5

Fab products, excellent customer service

My husband ordered two products as Christmas presents, but ordered one incorrectly. When he contacted customer services to ask if it was possible to do an exchange, they were so helpful and actually sent a replacement items free of charge, which was amazing. It cam e really quickly too.
The products are great quality too - couldn't be more impressed!

9 de diciembre de 2024
Opinión espontánea
Valorada con 5 estrellas sobre 5

Excellent customer service

I have used the products for a few years now and they are brilliant on my hair, however the most recent order had gone missing with the delivery company. The customer service I have received from Only Curls is excellent. I have been getting no where with the missing product for over 2 weeks, however they have now said they will investigate this and are issuing a replacement product to me today. I could not ask for better customer service! Thank you!

13 de diciembre de 2024
Opinión espontánea
Valorada con 5 estrellas sobre 5

Thank you for caring

Let me tell you how great this company is....
I spent money in the black Friday sale, I bought the biggest bundle I could, though I only have 2c I was excited to have my natural hair back rather than the straight but frizzy I have had for years, I bought the sleep bonnet too because my curls tend to go flat after sleep, however when I tried to sleep in the hat I found that I overheated (I'm autistic and struggle with temp regulation) I emailed and explained to them and they promptly sent out a pillowcase (in a colour of my choice) free of charge, couldn't ask for better customer service, the pillowcase has been a game changer, truly grateful, very happy customer ***** I'd give them more stars if I could, also the products last ages as there's very little needed to get your hair clean and conditioned ☺️

11 de diciembre de 2024
Opinión espontánea
Valorada con 1 estrellas sobre 5

Honestly this business just feels for…

Honestly this business just feels for show, and they don’t actually care about their customers. Targeted non stop adverts about their hats but they’ve had none in stock in smaller sizes and after waiting weeks and being promised they re-stocked only the rainbow one and said they’re not going to get anymore as it’s not worth it? Nice to know their stance on younger customers. I’ve purchased elsewhere now and will try and find similar shampoo elsewhere too. Shame as their shampoo is fabulous but not worth the expensive post and packaging especially when they don’t actually seem to care about younger curls.

9 de diciembre de 2024
Opinión espontánea
Logotipo de Only Curls

Respuesta de Only Curls

We’re sorry to hear you’re disappointed. We’ve replied to your comments and emails about this, but we just wanted to clarify here —our team works really hard to keep everyone happy, and we genuinely care about all of our customers. Our customer care is our highest priority and we do all we possibly can to help our customers with any issues they might have.

We’ve restocked our Little Curls Rainbow Beanie in sizes 1-2yrs, 3-5yrs, and 6-9 yrs, and are hoping to restock more soon. As a small business, restocking timelines can be tricky, so we never promise exact dates to avoid disappointing anyone. We know it’s frustrating when something you want isn’t available, but we’re doing our very best to keep things moving and our products well stocked.

If there’s anything else we can do to help, please feel free to reach out via email—we’re always happy to help.

Valorada con 1 estrellas sobre 5

I really wanted to like this product…

I really wanted to like this product and was so excited to be trying it. I bought the full set after reading amazing reviews. I found these products left my hair feeling heavy and sticky. The product however did enhance my curls but I can not stand the heavy sticky feeling, my hair felt dirty. The day after using the products my hair looked out of shape and matted. I feel sad as the set is expensive and I was so looking forward to having healthy bouncy curls.

4 de noviembre de 2024
Opinión espontánea
Logotipo de Only Curls

Respuesta de Only Curls

We’re so sorry to hear our products didn’t deliver the results you were hoping for. While they usually receive very positive feedback, we understand that all curls are unique, and it can take some experimenting with amounts and combinations to find the perfect fit for your hair and what it needs.

We can't find any previous communication from you, but we'd love to help you get better results. We'd hate for you to be disappointed, and we have some tips that we think will really help. Please send us an email at hello@onlycurls.com and we will be very happy to chat.

Valorada con 5 estrellas sobre 5

Lovely beanie!

I've tried a number of different satin beanies but none have been spacious enough to stop my curly hair flattening. This hat is lovely and warm, gorgeous to look at and my hair looks the same after wearing it! Highly recommend

29 de noviembre de 2024
Opinión espontánea
Valorada con 1 estrellas sobre 5

What a disappointment!

I read the amazing reviews on their website for Enhancing Curl Gel so I straightway bought the 250ml bottle and what a disappointment!. I used as per instructions, but it does not work like gel. Does not hold my curls. £20.00 that I will never get back. I do not recommend this product.

24 de noviembre de 2024
Opinión espontánea
Logotipo de Only Curls

Respuesta de Only Curls

We're so sorry to hear that the Enhancing Gel didn't hold your curls enough, we'd love to help you get better results. The Gel is a really popular product that gives great definition and hold, whilst still feeling lovely and lightweight in the hair. We do understand that all curls are unique, and it sounds like our stronger Mega Hold Gel would be a great option for you. Please email us at hello@onlycurls.com and we'll be very happy to help.

Valorada con 1 estrellas sobre 5

Made my scalp itchy and spotty and my hair sticky

I'm going to preface this by being candid about the fact that I do have eczema, but I only really get flares with the heat and as a general rule, have never suffered with sensitive skin or allergies.
I decided to try only curls as I'd seen it was curly girl approved. The hair products I'd previous been using are excellent, but are quite expensive, and since I mainly wash my hair at the gym, I really liked the idea of having the small bottles that come in the product sets by only curls. I bought the set that includes shampoo, conditioner, co-wash, mousse, two different gels and I think something else but can't remember what. After the first use I could tell that the gel wasn't as strong as that from my previous brand, but I did actually quite like the way it held my hair in looser curls. However, my hair felt horrible. It was sticky to the touch, but it didn't look sticky, so I wasn't overly fussed. I used the products a couple more times and already knew I wouldn't be buying only curls again - definitely not the gels and mousse anyway because the texture of my hair when using the products became more problematic to me. And then the itching started. So I'd probably washed my hair using the products maybe 3 times - in true curly girl fashion i only wash my hair once a week. The itching was insane. I ended up with a birds nest tangle on my head because I was touching my head so frequently to alleviate the itchiness. I then started getting spots on my head.
Even at this point, because I don't like wasting money, I thought I would wash my hair with my previous products once and that might clean my scalp enough for me to continue using only curls every so often.
The itching didn't stop after a wash with my normal products. I ended up buying a medicated shampoo to thoroughly cleanse my scalp - I've used that 3 times now and my head STILL has a level of itchiness that is very abnormal for me, but is drastically better and the spots have gone. I will never be recommending Only Curls to anyone - I realise that not everyone will react as I did but if I've had such issues when I've never had a problem with my scalp before, it could happen to anyone.

21 de octubre de 2024
Opinión espontánea
Logotipo de Only Curls

Respuesta de Only Curls

Thank you for taking the time to share your experience with us. We're really sorry to hear that our products didn’t work out for you. It sounds like you're experiencing a sensitivity to one of our ingredients.
All our formulas are carefully chosen and tested, and they’re generally well-loved by customers, including those with skin sensitivities – but we completely understand that all sensitivities are unique.
We’d really love to help make this right. Please feel free to reach out to us at hello@onlycurls.com, and our Curl Care Team will be happy to assist you and find a solution that works for you.

We never want anyone to feel unhappy with our products, and we’re truly sorry they didn’t suit you this time. Thank you again for your honest feedback and we hope to hear from you soon so we can assist.

Valorada con 1 estrellas sobre 5

No good for aor dried hair?

I've been using curling products for years. I've like some better than others but never hated a product until today. I have thick heavy waves and some ringlets almost waist length virgin hair. I've seen the advertisements claiming to be amazing and a trial pack popped up deciced to give it ago. My hair has never felt so awful!. It feels like really heavy build up, my hair was flat, sticky I couldn't put a comb through it. Looked like i hadn't washed it in weeks. I used no more than a 10p size on the creme and gel. The company then implied i simply don't know how to use their products and the picture we see are form hair dressers. Surly thay shouldn't make a difference. Clearly it works for some people but it's nothing to rave about much better out there. Save your pennies and don't go for the social media faf

31 de octubre de 2024
Opinión espontánea
Logotipo de Only Curls

Respuesta de Only Curls

We’re truly sorry to hear that our products didn’t give you the results you hoped for. The products get great feedback, but we understand that every curl type is unique, and sometimes it takes a bit of experimenting with amounts and combinations to find the perfect routine. It's great that you had the opportunity to use the samples before investing in the full size products. We haven't been able to find any previous email communication from you, but we really do want to help you to get better results with our products. We definitely don't want unhappy customers. Please send us an email to hello@onlycurls.com and we'll be very happy to assist you swiftly.

Valorada con 1 estrellas sobre 5

I have been suffering with dry brittle…

I have been suffering with dry brittle hair for a while which is causing it to break, I use the co cleanser and conditioner along with the gel and creme. I purchased the deep hydrating mask and left on for 20 minutes, when I washed this off I had come up in a rash due to an allergic reaction. I am not usually allergic to anything and thought back to when my hair started to get brittle etc... this correlates with starting to use the products. Theres a lot of unnecessary chemicals in these products

29 de octubre de 2024
Opinión espontánea
Logotipo de Only Curls

Respuesta de Only Curls

We're so sorry to hear you've experienced this. The products usually get great reviews but we do understand everyone's curls and sensitivities are so unique. All our ingredients are gentle and dermatologically tested, and we only use the best curl-friendly ingredients. There are no sulfates, silicones, parabens, or phthalates in any of our products. We are more than happy to help you with this. Please send us an email at hello@onlycurls.com with your order details and we will get this sorted for you x

Valorada con 5 estrellas sobre 5

Excellent customer service

Excellent customer service. I purchased a hat and snood set which arrive with a defect. I contacted Only Curls and they were so helpful, they offered to replace or refund the original set straight away. The satin pillowcase is amazing!

29 de octubre de 2024
Opinión espontánea
Valorada con 5 estrellas sobre 5

I don't like only curls.. I ❤️ it

I don't like only curls... I love it 😍 I have tried many products on my menopause curls all gave ok results but only curls have given my the curls of my dreams. Easy to use, smells amazing and results are out standing Thank you 😊

10 de octubre de 2024
Opinión espontánea
Valorada con 5 estrellas sobre 5

Great customer service

Only curls is a great product. I bought some items for my little one and myself as we both have curly/wavy hair. The customer service at only curls is amazing. I ordered to incorrect item and they rectified this immediately. I highly would recommend only curls for all the curly girlies out there!

14 de octubre de 2024
Opinión espontánea
Valorada con 3 estrellas sobre 5

Dissapointed

Ordered only curls mega hold gel to try, as wanted more of a cast. It dried my curls out on first use and left them looking undefined. Beautiful smell and packaging and a lovely follow up email from the company which was nice, but not for me. My hair is always soft after drying, but feels like straw after using this gel.

20 de octubre de 2024
Opinión espontánea
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Respuesta de Only Curls

Oh no, we're really sorry to hear that the Mega Hold Gel wasn’t the right fit for your curls! It sounds like our Enhancing Curl Gel might be a better match for you. Please drop us an email at hello@onlycurls.com, and we’d be happy to assist you with an exchange. We're here to help and want to make sure you're happy with your products!

Valorada con 1 estrellas sobre 5

Full pack of promises but poorly…

Full pack of promises but poorly delivered. Product not good for dry hair. My hair is worsened, dull, brittle now. I do not recommend.
Shampoo and conditioner are ok but hydrating cream is useless and enhancing curly make my hair look like I slept 2 days in a roll without care about it

20 de octubre de 2024
Opinión espontánea
Logotipo de Only Curls

Respuesta de Only Curls

We’re so sorry to hear the products didn’t meet your expectations. Often a small tweak to your application method can make a big difference. Many of our customers, especially those new to embracing their natural curls, have seen great results after trying our suggestions. Please email us at hello@onlycurls.com—we’d love to offer some personalised tips and/or exchange any products that aren't working out for you.

Valorada con 5 estrellas sobre 5

Amazing customer service

Beautiful products, yes, but what I've found really special is the customer service. This company has bent over backwards to help me rectify a mistake that I made. Can't fault them, thank you !!

3 de octubre de 2024
Opinión espontánea
Valorada con 5 estrellas sobre 5

Game changing (probably life changing)…

Game changing (probably life changing) products.
My whole life I've struggled with my coarse, frizzy, extremely thick hair.
I've used almost every frizz taming product on the market.
In steps Only Curls to help me, midlife, to take care of my hair, stop heat styling (taking over an hour a time) stop tying it back so tightly.
My hair is transformed overnight, literally.
I have NO frizz, I mean none, zero. I can't quite believe it. My hair is not hard and crusty, my roots are soft and shiny and my waves are defined and soft and.... they move. I'm so delighted with the products. The routine was straight forward and easy to follow and the products smell great without being over powering.
I'm not sure what kind of sorcery this is but I absolutely love it.
Thanks Only Curls for giving the the first step to embracing (and hopefully loving) what my mama gave me ❤️

14 de septiembre de 2024
Opinión espontánea

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