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Consulta las opiniones de los clientes

Valorada con 5 estrellas sobre 5

I ordered several products, loving the cleanser shampoo and conditioner. Another product didn't suit my hair. I emailed Only Curls and was given useful advice but it didn't help. I contacted them ag... Ver más

La empresa ha respondido

Valorada con 5 estrellas sobre 5

First time ordering and Evri delivered to the wrong address. Only curls customer service was exceptional, especially considering it was the weekend. I found my order in the end on someone else’s doors... Ver más

La empresa ha respondido

Valorada con 5 estrellas sobre 5

Ordered blue satin lined beanie with pompom on Wednesday pm.It arrived today, Saturday. Lovely soft fabric and satin smooth lining that will not squish my curls. At the age of 73 I have finally got to... Ver más

La empresa ha respondido

Valorada con 1 estrellas sobre 5

Sadly still waiting for my order. Can't speak to a human! AI generated customer service no help.

La empresa ha respondido

Información sobre la empresa

  1. Tienda de productos capilares

Escrito por la empresa

Only Curls are on a mission to encourage curly haired people of all textures to ditch the chemicals, forget the straighteners and start loving their natural curls. We are a small London based company that are simply passionate about curly hair. We understand that curly hair is fragile and needs special care. All our styling products are packed with natural nourishing ingredients that penetrate and hydrate the hair, bringing curls back to life. All items are tested on our own curls (not animals) and we are confident that our products deliver gorgeous, happy, bouncy curls. Every time.


Información de contacto

4,1

Muy bueno

TrustScore: 4 sobre 5

856 opiniones

5 estrellas
4 estrellas
3 estrellas
2 estrellas
1 estrella

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Ha contestado el 91% de las opiniones negativas

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4,1

Todas las opiniones

(856)

106 opiniones en los últimos 12 meses

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Valorada con 5 estrellas sobre 5

Brilliant service and products

Brilliant customer service and products, Shireen and Lucy were so quick to send out a new package for us free and charge after our first order was stolen by a neighbour. My partner loves this stuff for his curly hair and its brilliant for textured wigs too. Will be ordering again.

14 de marzo de 2025
Opinión espontánea
Valorada con 1 estrellas sobre 5

Poor customer service!

Took my mobile no. on a promise of a discount code but the code never arrived so I emailed them to let them know. They replied with a code but it didn’t work, so I replied to tell them this and they just ignored me! Their range is quite pricey so if is the level of customer service they offer I won’t bother spending my money with them 😐

5 de marzo de 2025
Opinión espontánea
Logotipo de Only Curls

Respuesta de Only Curls

So sorry to hear this - it doesn't sound right at all, we're wondering if a message got lost on the way; we usually reply to all customers within 1 day (sometimes sooner).
We would never leave a customer without a reply. Huge apologies if your reply didn't reach us. We’d love to make this right, as we haven't been able to locate any contact details for you - please can you reach out to us again, and we’ll ensure you receive a working discount code.

Valorada con 5 estrellas sobre 5

I was sceptical that these products…

I was sceptical that these products would deliver what is promised. I can honestly say the products are incredible! My hair hasn't been this curly since I was in my early teens, pre straighteners. My hair feels silky smooth even after using the hair gel it doesn't feel hard or sticky like I expected just beautiful bouncy curls. Thank you so much!

26 de febrero de 2025
Opinión espontánea
Valorada con 5 estrellas sobre 5

Very good for light or thin curls

I have bought the package deal with OnlyCurls. and I am quite satisfied with its performance. The formulas used in the products is for light curls, not for heavy curls. and the products are very light and watery in that way. which is why I would recommend anyone who is buying the OnlyCurls products, make sure you know your curls type. Its not for very heavy thick curls. and do not use too much product. The customer service is great, no doubt about it.

5 de diciembre de 2024
Opinión espontánea
Valorada con 5 estrellas sobre 5

Best customer service ever!

I wanted to thank Only Curls for their wonderful customer service! I’ve been a long time customer & love a lot of their products. I have to say I’ve never experienced the level of customer service anywhere else, they really went above & beyond to make me feel appreciated as a customer. I won’t add the actual details incase someone tries to abuse the info! Thank you, it means a lot xxx

11 de febrero de 2025
Opinión espontánea
Valorada con 5 estrellas sobre 5

Microfibre hair towel

Great delivery and product. I ordered a white microfibre hair towel to control my frizzy curly hair.

The towel dries my hair very rapidly compared to a cotton towel. Also, without damaging the hair shaft structure.

4 de febrero de 2025
Opinión espontánea
Valorada con 5 estrellas sobre 5

Been purchasing for years and will continue

I have been purchasing Only Curls for a couple of years now. The difference in my hair is incredible. They often have offers and discounts on and usually receive and email asking if I have any questions and to thank for my continued purchase. No reason for me to go back to shop bought shampoo!

6 de febrero de 2025
Opinión espontánea
Valorada con 2 estrellas sobre 5

It’s ok and it’s no better than any mid…

It’s ok and it’s no better than any mid price non supermarket medium weight shampoo and conditioner. The hydrating curl cream is like using more conditioner left in. It’s really hyped on instagram and all the videos go from wet wavy looking to hair to suddenly bouncy curls: actually it seems a lot of effort has gone into styling, your curls are not better or bigger than any other curl routine. It also works out expensive as the bottles are tiny in the £35 trial pack. The conditioner contains nut oil so no good for someone with nut allergy and that is not clearly stated too. I would say get the gel if you don’t use curl gel but as I haven’t used curl gel before I can’t compare that product. I’m sure Only Curls will give a very long reply about how I’m not using the products correctly, ( I am they are fairly foolproof). I wasted money on the conditioner as it has macadamia nut oil which should be declared clearly at point of sale, you shouldn’t have to read the small print. Overall: ok product mis-sold on social media

2 de febrero de 2025
Opinión espontánea
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Respuesta de Only Curls

Thank you for your feedback - we're sad to hear the products weren't the right fit for your curls. If you haven't already, please send us an email to hello@onlycurls.com so we can assist further. There are often tweaks to the routine we can suggest that really help to improve results, but if you'd prefer not to give them a try, we can organise a return as per our Curl Satisfaction Guarantee.
The ingredients for all of our products are available on product pages and on each of the bottles - we always recommend those will allergies or sensitivities check these ingredients prior to purchase/use to be safe. We are always happy to help with ingredients queries, as well as offer an exchange for any items that are unsuitable too.

Valorada con 3 estrellas sobre 5

My hair isn't super think but does have…

My hair isn't super think but does have a natural wave/curl to it so I thought these products would be perfect to help define and make it less frizzy.
Unfortunately I think the curl cream and or the curl gel has left it feeling very greasy and not nice to touch. It has created a nice curl but unfortunately for my finer hair it doesn't feel or look great.

2 de febrero de 2025
Opinión espontánea
Logotipo de Only Curls

Respuesta de Only Curls

We're sorry to hear you haven't seen the expected results here! For fine curls, a little of each product goes a really long way (especially the curl creme, sometimes a 5p amount is enough). We think a few tweaks to the amount of product used here would really help. Would you be so kind as to reach out to us via email please (hello@onlycurls.com)? We'd love the opportunity to advise further. Thanks so much.

Valorada con 2 estrellas sobre 5

Wouldn’t recommend for finer or thinner…

Wouldn’t recommend for finer or thinner hair. I followed the 4 steps and leaves my hair feeling greasy and the curls are uneven and look messy.

I think the shampoo and conditioner are good products in their own right but the curl cream and enhancer didn’t do my hair any good.

I’ve gone back to naturally drying my hair and using an anti frizz mist. Works a lot better

23 de octubre de 2024
Opinión espontánea
Logotipo de Only Curls

Respuesta de Only Curls

We're really sorry to hear that the Hydrating Curl Creme and Enhancing Gel aren’t working out for you. These products are loved by many of our customers, but we totally understand that every curl is unique and may need some adjustments for the best results. We couldn't find any previous communication from you, but we'd love to help! We have some great tips that we think will really make a difference. Please send us an email at hello@onlycurls.com, and we’ll be very happy to chat and assist.

Valorada con 5 estrellas sobre 5

Amazing company and great customer…

Amazing company and great customer service!! Received a damage product by accident (most likely due to postage) and Shireen sorted this out for me immediately, so kind and friendly too!!! The products at only curls are great, they’ve brought my curls back and are my new go to :)

23 de enero de 2025
Opinión espontánea
Valorada con 2 estrellas sobre 5

Not for me

Not for me. Better, cheaper products from drugstore. This left my hair feeling a bit greasy so had to wash it again the next day (used different products and got better results)

9 de enero de 2025
Opinión espontánea
Logotipo de Only Curls

Respuesta de Only Curls

We're so sorry to hear that you aren't happy with the results that you experienced, the products usually get really positive feedback but we do appreciate that everyone's curls are unique. Our customer service team would love to send you some tips to get results that you are happier with, or to exchange products that we feel would work better for your curls. Please do reach out to us at hello@onlycurls.com and we'd be very happy to help.

Valorada con 2 estrellas sobre 5

Curly Girl - disappointed

I really wanted this to work and was ready to commit to the process, but the products simply leave my hair feeling gross to the touch!

The shampoo and conditioner are nice so suspect it must be either the hydrating curl cream or the enhancing curl gel or both?

I get good volume, but not necessarily great curls. My hair underneath super curly, but top not so much but that could be due to previously straightening my hair. I tong the parts that need it and it holds well. That is one good point.

Over all my hair feels like there is way too much product on it, even when I reduce the quality. It definitely feels greasy to the touch. Very disappointed and get better results with regular shampoo and curling mousse.

7 de enero de 2025
Opinión espontánea
Logotipo de Only Curls

Respuesta de Only Curls

We're so sorry to hear that you're not happy with the Hydrating Curl Creme and the Enhancing Gel, they are really popular products that usually get great feedback. But we do appreciate that everyone's curls are unique and will require slightly different amounts of each products to get the best results. We'd love to offer you some personalised curl tips to get better results. Please drop us an email at hello@onlycurls.com and we'd be very happy to help.

Valorada con 5 estrellas sobre 5

Love only curls!

I am always over the moon with only curls products, they have done wonders for my curls!

I recently placed an order and two items were faulty, upon speaking to only curls, two replacement items were sent out within minutes! Couldn’t be happier with the customer service!

5 de enero de 2025
Opinión espontánea
Valorada con 5 estrellas sobre 5

*Fantastic Service*

*Fantastic Service*
I never normally leave reviews, however, there have been a couple of times now that I have had to contact Only Curls for a variety of reasons and their help and service is fantastic. They are super quick with replying and extremely helpful.
Their products are also amazing and my daughter is obsessed with Only Curls. Please do not be afraid to use this company, they are great!!!

31 de diciembre de 2024
Opinión espontánea
Valorada con 5 estrellas sobre 5

Excellent customer service

I reached out to customer service when Evri sent me an email saying they had delivered my package, but I had not received it. The customer service representative was very helpful and reassuring and a few days later I was sent a replacement package via Royal Mail. Love the hats! Wholeheartedly recommend this company and their customer service. Other companies should take a leaf out of their book when it comes to providing excellent customer service!

21 de noviembre de 2024
Opinión espontánea

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