I ordered several products, loving the cleanser shampoo and conditioner. Another product didn't suit my hair. I emailed Only Curls and was given useful advice but it didn't help. I contacted them ag... Ver más
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I ordered several products, loving the cleanser shampoo and conditioner. Another product didn't suit my hair. I emailed Only Curls and was given useful advice but it didn't help. I contacted them ag... Ver más
La empresa ha respondido
First time ordering and Evri delivered to the wrong address. Only curls customer service was exceptional, especially considering it was the weekend. I found my order in the end on someone else’s doors... Ver más
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Ordered blue satin lined beanie with pompom on Wednesday pm.It arrived today, Saturday. Lovely soft fabric and satin smooth lining that will not squish my curls. At the age of 73 I have finally got to... Ver más
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I love the product however the customer service is awful . After numerous attempts of writing emails to complain about money being taken from my account and sending me products I haven't ordered ( and... Ver más
La empresa ha respondido
Only Curls are on a mission to encourage curly haired people of all textures to ditch the chemicals, forget the straighteners and start loving their natural curls. We are a small London based company that are simply passionate about curly hair. We understand that curly hair is fragile and needs special care. All our styling products are packed with natural nourishing ingredients that penetrate and hydrate the hair, bringing curls back to life. All items are tested on our own curls (not animals) and we are confident that our products deliver gorgeous, happy, bouncy curls. Every time.
PO Box 73637, SW14 9DA, London, Reino Unido
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Itchy Sculp!
Do not use this product if you struggle with sensitive skin. I have eczema and sensitive skin but never had a sculp issue till using your product. My sculp has been extremely itchy and I am now unable to use it. I bought the full size products, used them three times and started to get very itchy sculp. I then bought E45 shampoo to see if I can ease the itch, it helped but didnt take it completely away. I then decided to try only curls again to make sure its your product and my sculp has been insanely itchy again. You need to add a warning label to your product because I see im not the only one who had this issue.

Respuesta de Only Curls
Absolutely great products. I have used all the products and have the Beanie and microfiber towel Ive been using Only Curls for years now and even took out the children's products for my granddaughter in Canada. Whenever Ive asked a question or had a problem the customer services and Lizzie have gone above and beyond to help
Great company

Respuesta de Only Curls
I wish this Company to succeed because of the care they bring to their customer service and the attention to pricing so that it remains affordable. The products themselves are efficient and non-aggressive. The moisture is amazing and keeps. Little treats are also appreciated!
I don't usually use gels because my hair never did well with gels. They tighten my curls as I prefer mine supple. However, this is manageable with the use of scrunchies as advised by the team @ Curls or just with the hands as it important to use the whole combination together. The moisture is amazing and lasting. The hair is soft, frizz free and nourished.
It does exactly what it is to do: it is the answer to unruly curly hair. It comes in a nice design and in a well presented box. I is a pleasure to offer to family and friends and loving the feeback 🧡
Thank you Curls 😊 I wish you well 😊
Justine

Respuesta de Only Curls
So disappointed in these products. Do not give soft bouncy curls but make the hair bone dry and frizzy. And they build up on the hair and are hard to wash out. They feel runny and cheap. What a waste of money 😔

Respuesta de Only Curls
Disappointed! Bought the magic detangler for kids. Expensive product but it just seems to make my daughter’s hair very sticky and even harder if anything to brush! I bought it to try and make morning brushing easier not harder now I’m stuck with a product I won’t use

Respuesta de Only Curls
I absolutely love Only Curls. Their products are fantastic and great for my curly hair which can be unruly and unpredictable. My daughter uses Only Curls also and she’s very happy. The comb and hair towel are recent purchases and they are great.
Customer Service is lovely too. So friendly!

Respuesta de Only Curls
Not only are the Only Curls products the best I’ve ever found for my hair but the company also has a great approach to customer service. Thank you Only Curls!

Respuesta de Only Curls
I have been using Only Curls products for several years and love them. The team are brilliant too - so quick at dealing with any queries or delivery issues.

Respuesta de Only Curls
Where do I even start. The girls who offer support day in and day out, the products, the service, everything is absolutely incredible. I’m complimented daily on my hair and it’s given me so much confidence thanks to only curls! I would highly recommend it to anyone! I’ve used the products for a couple of years now and would not use anything else.

Respuesta de Only Curls
Fantastic products and customer service. After 10yrs battling with my thinning curls, I’ve found products that actually do what they say. This is the best my hair has been in a very long time. Thank you! x

Respuesta de Only Curls
I have tried a few of their products, some have worked and some haven't. I don't think that's a fault of the products though, as hair types are so different not one product fits all hair types though.
What I will say is their customer service is 1st class. That on its own deserves 5 stars.

Respuesta de Only Curls
Love Love Love 🔥🔥🔥🔥
Amazing products, fantastic customer service. A beautiful group of ladies who can't help you enough. Highly recommend 🥰🥰🥰

Respuesta de Only Curls
I love Only Curls! I started using the products 2yrs ago after years of straightening my hair and the condition is so much better since using the products. The customer service has been fab, the staff I've had contact with have been so helpful in helping me with any queries I have had. Best customer service I've had from a company in years

Respuesta de Only Curls
Love these products! They are so good for curly hair and have really helped in supporting my journey to loving my curls!
The customer service team are amazing and very responsive- would not go anywhere else x

Respuesta de Only Curls
Took me too many years to find these amazing products. Purchasing the starter kit was the best thing I did for my hair! Couldn’t do without OC now.
Their customer service is 2nd to none & that is coming from a customer service manager. Thank you!

Respuesta de Only Curls
Only Curls are just the best products - they have absolutely changed the way I style my hair. After over 30 years of using straighteners, they helped me realise that I have lovely natural curls not just a frizzy mess. Their customer service is second to none, so responsive and will always help with any questions or advice. The Only Curls website has really great tutorials to help you use their products and make the most of your beautiful curls. I only wish OC had been around when I was younger so I could have embraced my curls earlier.

Respuesta de Only Curls
What a fantastic small company. All dedicated to us curly wurlies. Fantastic customer service. It shows the nature of the company when the CEO Lizzie is on hand to answer queries and issues her self.
As for the products they are fab. The tutorials teach how to use every product.
It even taught an older curly how to embrace her curls for a much more natural look that's taken years off my appearance. Just fab.

Respuesta de Only Curls
Absolutely love these products, they made me embrace my curls & I haven’t looked back! You need to try the different products & combinations to see what works for you. My faves are the clarifying shampoo & the mega hold gel

Respuesta de Only Curls
I discovered only curls 2 years ago and it’s been life changing I had super frizzy horrible hair . I ordered the starter pack and never looked back ! It’s amazing I now like my hair and embrace my curls it’s easy to use and you don’t actually use a lot so the bottles last ages . The customer service is just as good as their so lovely and helpful, il never stop using it a big thank you to them

Respuesta de Only Curls
I have been an Only Curls customer since 2021. I had purchased the whole product line, including (and most importantly) a scalp exfoliator they introduced shortly after I started purchasing from them.
It was amazing! The. They cancelled it. No warning, nothing. Just gone. I have been told now for just over 3 years, “be patient it is coming back”.
After 3 years of nothing, I asked them if they could send me the list of ingredients that were in the label of the original product so that I could find something else to use. Not their special formula, just the ingredients as listed on the label (which I would have kept if they had told me that they were cancelling it).
Twice this week, I have been told no. They will not provide that very basic level of customer service. They are “reformulating” and that “takes time” 😤
There are a LOT of other companies out there who provide excellent products for curly hair, which is great, because after this level of customer service, I am done with Only Curls.

Respuesta de Only Curls
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